Bonnie Castle Resort & Marina
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Summary of reviewsBonnie Castle Resort & Marina offers a blend of attractive features and areas for improvement, creating a mixed but generally favorable guest experience. The resort's location in Alexandria Bay is frequently praised, providing stunning river views, particularly of Boldt Castle, along with mesmerizing sunsets. This waterfront positioning offers easy access to local attractions, restaurants and bars, making it convenient for visitors. The scenic beauty and easy access to various activities contribute significantly to guest satisfaction.
Guest reviews highlight the resort's friendly and helpful staff, who consistently ensure a welcoming and accommodating environment. The front desk and marina staff receive particular commendation for their courteous and efficient service. Many guests also appreciate the resort's serene and picturesque atmosphere, as well as the cleanliness of some rooms and common areas.
However, the breakfast offerings at Bonnie Castle Resort & Marina receive mixed feedback. While guests appreciate the selection of cold breakfast items and the quality of brunch, many mention the absence of hot breakfast options and the lack of an included breakfast as areas needing improvement. The restaurant, although praised for its quality, is sometimes understaffed, resulting in limited menu availability.
The rooms at the resort present a varied experience. While guests enjoy the comfortable beds, clean towels and recent updates in some rooms, many note that the accommodations are dated and in need of refurbishment. Issues such as loud air conditioning, dampness and deteriorating bathrooms are common concerns. Despite these drawbacks, room cleanliness and features like waterfront views and jacuzzi tubs are positively highlighted.
Cleanliness throughout the property is another area where guest experiences differ. Some visitors find their rooms clean and well-maintained with comfortable beds and readily available hot water. Nevertheless, numerous reviews mention problems such as dirty rooms, moldy carpets, bugs and neglected public areas, indicating a need for better housekeeping and maintenance practices.
The resort's pools, both indoor and outdoor, receive generally positive remarks. Guests appreciate the cleanliness and pleasant ambiance of these facilities, although some find the outdoor pool location inconvenient and suggest extending pool hours. The comfortable and relaxing in-room jacuzzis also add to the positive experience for many guests, although maintenance and cleanliness issues are occasionally reported.
Overall, while Bonnie Castle Resort & Marina shines with its prime location, scenic beauty and friendly staff, it faces challenges related to outdated facilities, cleanliness and some service aspects. With attention to these areas, the resort has the potential to enhance the overall guest experience significantly.
Categories
Guest reviews highlight the resort's friendly and helpful staff, who consistently ensure a welcoming and accommodating environment. The front desk and marina staff receive particular commendation for their courteous and efficient service. Many guests also appreciate the resort's serene and picturesque atmosphere, as well as the cleanliness of some rooms and common areas.
However, the breakfast offerings at Bonnie Castle Resort & Marina receive mixed feedback. While guests appreciate the selection of cold breakfast items and the quality of brunch, many mention the absence of hot breakfast options and the lack of an included breakfast as areas needing improvement. The restaurant, although praised for its quality, is sometimes understaffed, resulting in limited menu availability.
The rooms at the resort present a varied experience. While guests enjoy the comfortable beds, clean towels and recent updates in some rooms, many note that the accommodations are dated and in need of refurbishment. Issues such as loud air conditioning, dampness and deteriorating bathrooms are common concerns. Despite these drawbacks, room cleanliness and features like waterfront views and jacuzzi tubs are positively highlighted.
Cleanliness throughout the property is another area where guest experiences differ. Some visitors find their rooms clean and well-maintained with comfortable beds and readily available hot water. Nevertheless, numerous reviews mention problems such as dirty rooms, moldy carpets, bugs and neglected public areas, indicating a need for better housekeeping and maintenance practices.
The resort's pools, both indoor and outdoor, receive generally positive remarks. Guests appreciate the cleanliness and pleasant ambiance of these facilities, although some find the outdoor pool location inconvenient and suggest extending pool hours. The comfortable and relaxing in-room jacuzzis also add to the positive experience for many guests, although maintenance and cleanliness issues are occasionally reported.
Overall, while Bonnie Castle Resort & Marina shines with its prime location, scenic beauty and friendly staff, it faces challenges related to outdated facilities, cleanliness and some service aspects. With attention to these areas, the resort has the potential to enhance the overall guest experience significantly.
3-Star Resort
Offers a unique resort experience with marina access. Features waterfront views and recreational activities, providing a memorable stay.
Resort with Rooms With Jacuzzi / Hot-tub
Resort with Swimming Pool
Heated Pool Indoor Pool Outdoor Pool
Business Resort
Accessible Resort
Resort with Outdoor Pool
Resort with Indoor Pool
Resort with Heated Pool
Guest Reviews
Bonnie Castle Resort & Marina boasts an enviable location in Alexandria Bay, making it a prime choice for visitors seeking both convenience and scenic beauty. Guests consistently highlight its close proximity to a variety of restaurants, bars and downtown attractions, all within walking distance. The resort is set right on the river, providing stunning vistas of Boldt Castle and mesmerizing sunsets, which add a picturesque touch to any stay.
The hotel's waterfront positioning not only affords spectacular views from the rooms but also offers easy access to a range of local activities. Guests appreciate the helpful, friendly staff and the simple yet pleasant breakfast options. The on-site outdoor pool is also a noted benefit, contributing to a relaxing stay.
Cleanliness and comfort are frequently mentioned with many guests finding the beds comfy and the amenities satisfactory. The resort's atmosphere is highlighted as welcoming and beautiful, enhancing the overall experience. Negative aspects such as proximity to old shipyards and occasional difficulty in finding the location do not seem to overshadow the overall positive impression left by its prime riverside setting and breathtaking views. As a whole, the Bonnie Castle Resort & Marina provides a compelling blend of convenience, scenic beauty and welcoming service.
The breakfast experience at Bonnie Castle Resort & Marina has left guests with mixed feelings. While many appreciated the good selection of cold breakfast items and found the brunch to be awesome, there was a general consensus that the absence of a provided breakfast was a significant downside. Some guests suggested that more hot options beyond bagels would be a welcome addition. Although the restaurant received positive feedback for its quality, it was noted to be understaffed at times, leading to limited availability of menu items. Overall, while the dining options were satisfactory, the lack of an included breakfast was frequently mentioned as an area for improvement.
Bonnie Castle Resort & Marina offers a mixed experience when it comes to their rooms. A number of guests have noted that the rooms are outdated and in need of repair and refurbishment with several comments mentioning issues like loud air conditioning, dampness and deteriorating bathrooms. On the positive side, many guests appreciated the cleanliness of the rooms and found the beds to be comfortable. Some rooms have been updated recently with new flooring and paint, adding to the overall comfort. Specific features like rooms facing the bay and a jacuzzi tub were also highlighted positively. Despite its dated ambiance, the property is generally clean and comfortable. However, some guests pointed out cleanliness issues, such as dirty conditions and bugs, which detracted from their stay. Overall, while the resort’s rooms are serviceable with some highlighting pleasant aspects, there are several areas that could use significant improvement.
Visitors to Bonnie Castle Resort & Marina have shared mixed feedback regarding the comfort of the beds. Some guests noted that the beds were comfortable, providing a satisfactory night's rest. However, a recurring critique revolves around the general discomfort and wear of the mattresses with several mentioning that the beds felt old, lumpy and sometimes even slanted to the outer edges. Pillows were frequently highlighted as an area needing significant improvement, often described as thin, hard and uncomfortable. Despite these concerns, guests have enjoyed the overall atmosphere, clean rooms and the stunning views the resort offers.
Bonnie Castle Resort & Marina has been noted for a variety of experiences regarding cleanliness based on guest reviews. On the positive side, some visitors highlighted that their rooms were very clean, featuring comfortable beds and clean towels with hot water readily available for showers. The front desk staff also received praise for being friendly and accommodating, enhancing the overall experience.
However, there are numerous concerns about cleanliness throughout the property. Many guests reported issues such as dirty rooms, moldy carpets and dusty conditions. The presence of bugs, mildew and unpleasant odors in various areas, including hallways and restrooms, detracted from their stay. Additionally, several reviews pointed out specific problems like stained shower floors, broken balconies and unsanitary conditions in the Jacuzzi and pool areas. The cleanliness of public areas and maintenance overall were seen as lacking with complaints about neglected grounds, peeling paint and unkept spaces being common themes.
While the resort’s location and some elements of room cleanliness found favor with guests, the numerous accounts of neglect and poor housekeeping indicate that there is significant room for improvement in maintaining a clean and welcoming environment for visitors.
At Bonnie Castle Resort & Marina, the staff consistently receives high praise for their friendliness and helpfulness. Many reviews highlight how nice and accommodating the front desk and marina staff are, ensuring that guests feel welcomed and taken care of. Special mentions include the wonderful employees, great front desk gal and hardworking, polite staff members. Housekeeping also earns commendations with daily check-ins to maintain cleanliness and comfort.
However, there are a few isolated incidents where the experience deviated, such as a particularly unfriendly check-out interaction and a lack of communication about events. Despite these occasional lapses, the overall sentiment is very positive. Guests appreciate the knowledgeable and efficient service from the desk staff and the overall pleasant demeanor of everyone employed at the resort.
The helpfulness extends to problem-solving with instances of staff moving guests to better rooms when necessary, demonstrating flexibility and dedication to guest satisfaction. All in all, Bonnie Castle Resort & Marina seems to offer great value, supported by a team that is largely characterized by their commitment to making each visitor's stay enjoyable.
Bonnie Castle Resort & Marina offers both indoor and outdoor pools, which have received positive remarks from guests. The outdoor pool is highlighted as being particularly nice and well-received by children. Cleanliness appears to be a strong point with both the pool and hot tub noted to be in good condition. The indoor pool and hot tub area is described as peaceful, warm and complemented by a charming view of the outdoor courtyard and a wrap-around deck, enhancing the overall ambiance.
However, a few guests mentioned some drawbacks; the outdoor pool is located across a large parking lot, which can be inconvenient, especially for families with small children. The pool area’s decor could use some updating and there were occasional comments about the outdoor pool area not always being clean. Additionally, there were suggestions that the pool hours could be extended. Despite these minor issues, the overall experience with the pools at Bonnie Castle Resort & Marina remains positively reviewed.
Bonnie Castle Resort & Marina claims a prime location close to the water and offers stunning views of Boldt Castle. Guests appreciate the hotel's proximity to town, making it easy to walk to various bars and restaurants. Despite these positive aspects, visitors have noted several shortcomings.
The resort feels more like an aging hotel, described as musty with an influx of spiders and issues with cleanliness. Some guests found their rooms to be underserving of the price with exteriors that felt more like a motel rather than a resort. Moreover, customer service appears to be lacking, which impacted guests' overall satisfaction.
Certain guests felt misled by the photos provided online, finding their accommodations differed significantly from their expectations. The general consensus suggests that while the location is advantageous, the facilities and services fall short of delivering a true resort experience.
Bonnie Castle Resort & Marina offers a mixed experience with their in-room jacuzzis and hot tubs. Many guests found the whirlpool tubs to be a romantic and enjoyable addition to their stay and several reviews highlight the comfort and relaxation provided by the jacuzzi tubs. The size of the rooms and the views from the spa tub were also appreciated by visitors, contributing positively to their overall experience.
However, there were a number of concerns raised regarding cleanliness and maintenance. Some guests reported finding the jacuzzi tubs in less than ideal condition, including issues like floating debris and leftover soap rings, suggesting these amenities hadn't been cleaned thoroughly. Additionally, there were comments about inconsistencies in the operational status and temperature of the jacuzzis in the indoor pool area.
Despite these drawbacks, when functioning and clean, the in-room jacuzzis were a hit among many guests, enhancing their stay at the resort.
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Location
The hotel's waterfront positioning not only affords spectacular views from the rooms but also offers easy access to a range of local activities. Guests appreciate the helpful, friendly staff and the simple yet pleasant breakfast options. The on-site outdoor pool is also a noted benefit, contributing to a relaxing stay.
Cleanliness and comfort are frequently mentioned with many guests finding the beds comfy and the amenities satisfactory. The resort's atmosphere is highlighted as welcoming and beautiful, enhancing the overall experience. Negative aspects such as proximity to old shipyards and occasional difficulty in finding the location do not seem to overshadow the overall positive impression left by its prime riverside setting and breathtaking views. As a whole, the Bonnie Castle Resort & Marina provides a compelling blend of convenience, scenic beauty and welcoming service.
Breakfast
Rooms
Beds
Cleanliness
However, there are numerous concerns about cleanliness throughout the property. Many guests reported issues such as dirty rooms, moldy carpets and dusty conditions. The presence of bugs, mildew and unpleasant odors in various areas, including hallways and restrooms, detracted from their stay. Additionally, several reviews pointed out specific problems like stained shower floors, broken balconies and unsanitary conditions in the Jacuzzi and pool areas. The cleanliness of public areas and maintenance overall were seen as lacking with complaints about neglected grounds, peeling paint and unkept spaces being common themes.
While the resort’s location and some elements of room cleanliness found favor with guests, the numerous accounts of neglect and poor housekeeping indicate that there is significant room for improvement in maintaining a clean and welcoming environment for visitors.
Staff
However, there are a few isolated incidents where the experience deviated, such as a particularly unfriendly check-out interaction and a lack of communication about events. Despite these occasional lapses, the overall sentiment is very positive. Guests appreciate the knowledgeable and efficient service from the desk staff and the overall pleasant demeanor of everyone employed at the resort.
The helpfulness extends to problem-solving with instances of staff moving guests to better rooms when necessary, demonstrating flexibility and dedication to guest satisfaction. All in all, Bonnie Castle Resort & Marina seems to offer great value, supported by a team that is largely characterized by their commitment to making each visitor's stay enjoyable.
Pool
However, a few guests mentioned some drawbacks; the outdoor pool is located across a large parking lot, which can be inconvenient, especially for families with small children. The pool area’s decor could use some updating and there were occasional comments about the outdoor pool area not always being clean. Additionally, there were suggestions that the pool hours could be extended. Despite these minor issues, the overall experience with the pools at Bonnie Castle Resort & Marina remains positively reviewed.
3 Star
The resort feels more like an aging hotel, described as musty with an influx of spiders and issues with cleanliness. Some guests found their rooms to be underserving of the price with exteriors that felt more like a motel rather than a resort. Moreover, customer service appears to be lacking, which impacted guests' overall satisfaction.
Certain guests felt misled by the photos provided online, finding their accommodations differed significantly from their expectations. The general consensus suggests that while the location is advantageous, the facilities and services fall short of delivering a true resort experience.
Rooms with Jacuzzi / Hot-Tub
However, there were a number of concerns raised regarding cleanliness and maintenance. Some guests reported finding the jacuzzi tubs in less than ideal condition, including issues like floating debris and leftover soap rings, suggesting these amenities hadn't been cleaned thoroughly. Additionally, there were comments about inconsistencies in the operational status and temperature of the jacuzzis in the indoor pool area.
Despite these drawbacks, when functioning and clean, the in-room jacuzzis were a hit among many guests, enhancing their stay at the resort.
Yes, Bonnie Castle Resort & Marina has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
No, a spa isn't available at Bonnie Castle Resort & Marina.
No, Bonnie Castle Resort & Marina doesn't allow dogs.
No, parking facilities aren't available at Bonnie Castle Resort & Marina.
No, Bonnie Castle Resort & Marina doesn't have a gym.
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