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Summary of reviews'Райский Дворик' is a charming retreat located just outside Kyiv, characterized by its serene environment, lush greenery and proximity to both the Desna River and a lake. The hotel offers ideal amenities for families, such as a lovely pool and play areas for children, while also drawing sports enthusiasts due to its nearby tennis club. Accessibility is a highlight with quick travel from Kyiv and convenient shopping at a large "Fora" store nearby. Despite being near a road, the area remains peaceful and clean, creating a perfect getaway close to the city.
The breakfast experience at 'Райский Дворик' has garnered mixed reviews. While included in the room price, guests often find the 10:00 AM start time inconvenient with some encountering limited menu options, slow service and occasional unavailability of items. However, the food's presentation and taste are appreciated by some, marking the overall breakfast experience as acceptable yet inconsistent.
Dinner at the hotel is praised for its delicious cuisine with dishes like shashlik and grilled ribs receiving commendations. In-room dining is particularly satisfying. Nonetheless, slow and inattentive service, along with unprofessional behavior from staff, detract from the overall dining experience, creating a disparity between food quality and service efficiency.
Rooms at 'Райский Дворик' offer a spacious and clean environment, often praised for their comfort and essential amenities. However, inconsistencies in maintenance, such as uncomfortable mattresses, missing essentials and cold temperatures in some rooms, affect guest satisfaction. Despite these issues, the serene and cozy ambiance of the rooms is often highlighted.
Cleanliness presents a mixed picture with many guests appreciating the tidy and well-kept rooms and pool area. However, issues such as mold, dust and musty smells indicate a need for more consistent housekeeping. The stylish design and well-maintained surroundings receive positive mentions.
Staff feedback is varied with some guests noting friendly, polite and efficient service, particularly from the administration and housekeeping teams. However, unprofessional and inattentive behavior from certain staff members negatively impacts the overall experience. More consistent and professional service could significantly enhance guest satisfaction.
Wi-Fi connectivity at 'Райский Дворик' is another area with mixed results. While some guests find the internet service adequate, others experience issues with poor connections and slow speeds, especially in economy rooms. Clearer information and more reliable service would benefit future guests.
The well-regarded pool stands out as a highlight, praised for its cleanliness and abundance of sun loungers. The surrounding green and pleasant grounds provide a relaxing atmosphere, although occasional overcrowding and additional usage fees are noted.
Parking at 'Райский Дворик' is described as challenging due to the small private parking area, often leading guests to park on the roadside. However, the hotel's location allows for quick travel to Kyiv.
For families, the hotel offers appealing amenities and ample play areas, but issues like cold floors and modest food portions may require attention to ensure a completely enjoyable stay.
Lastly, the comfort of the beds receives considerable criticism due to old and uncomfortable mattresses. Improvements in bed quality and condition are essential for ensuring a pleasant stay for future guests.
Overall, 'Райский Дворик' is a picturesque and convenient retreat with significant potential, although enhancements in service quality, room amenities and consistency in cleanliness and comfort are needed to fully meet guest expectations.
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