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Summary of reviewsThe ibis Styles Poços de Caldas hotel is highly regarded for its prime location in the heart of the city, offering easy access to Poços de Caldas' central square, shopping districts, and numerous attractions. Nestled in a peaceful neighborhood, it provides a tranquil retreat with modern, impeccably clean facilities. The breakfast service is a standout, with a diverse array of quality options that please a variety of tastes, complemented by friendly and efficient staff. Guests also enjoy simple, yet flavorful dinner offerings, which, despite occasional seating limitations, are praised for their taste and convenience.
The hotel's rooms maintain the Ibis standard, boasting modern decor, cleanliness, and comfort. While the rooms are compact, they are well-equipped, providing a cozy atmosphere attributed to effective soundproofing and essential amenities. Family-friendly features and pet accommodations add to the hotel's appeal, ensuring a pleasant experience for all guests, including children and furry companions. The hotel's overall cleanliness is second to none, with guests frequently commending the spotless state of the rooms and common areas.
The staff consistently earns accolades for their exceptional service, offering attentive and professional assistance across all areas, adding to the guest experience. However, the Wi-Fi services present a mixed bag, requiring improvement in connectivity and stability, while the parking facility, though useful, could benefit from better space management and access.
As a three-star hotel, ibis Styles Poços de Caldas impresses with its strategic location, modern infrastructure, and the staff's dedication, delivering great value for its cost. Though there are minor areas for improvement, the hotel remains a favored choice for short stays, attracting visitors with its excellent breakfast, convenient position, and welcoming environment, making it a solid option for both leisure and business travelers. Show more
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Categories
Family Friendly Hotel
It is a family-friendly hotel with rooms for up to two adults and two children. The hotel also offers a kids space.
Dog Friendly Hotel
This hotel is pet-friendly, welcoming animals up to 33 lbs. It also offers comfortable, air-conditioned rooms with free WIFI and can accommodate up to 4 people, with options for reduced mobility. There is a 24-hour bar, gym, ironing room and kids space.
Hotel with Parking
This hotel provides on-site parking facilities for guests.
Accessible Hotel
This hotel offers adapted rooms for people with reduced mobility and provides wheelchair access throughout the property, including to its restaurant. An elevator is available to help guests reach all floors.
3-Star Hotel
This hotel provides a fitness center, restaurant, and bar/lounge. It is well-regarded by couples and offers nice views. It is located in the city center.
Hotel Taking Steps Towards Sustainability
Hotel with Gym
Room Types
Family ApartmentThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 3 beds.
Standard Apartment with One Double BedThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Standard Apartment with One Double Bed and One Sofa BedFeaturing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a minibar, a sofa, parquet floors as well as city views. The unit has 2 beds.
Standard Apartment with Two Single BedsThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Guest Reviews
Location
The ibis Styles Poços de Caldas consistently impresses with its outstanding location in the heart of Poços de Caldas. Guests are delighted to find themselves just a short walk from the city's central square, shopping districts, and numerous tourist attractions, including the cable car, flower clock, and giant chess park. The hotel is nestled in a quiet yet accessible neighborhood, providing a peaceful retreat close to vibrant city life. Its modern and impeccably clean facilities, combined with an excellent breakfast, make it a top choice for travelers. The new hotel boasts a comfortable and well-equipped environment, enhancing guest satisfaction further. Visitors appreciate the attentive and welcoming staff, who add to the convenience and comfort of the stay. For those eager to explore the charm of Poços de Caldas on foot, ibis Styles offers an ideal base, perfect for both leisurely walks and accessing cultural hotspots.
Breakfast
The breakfast experience at ibis Styles Poços de Caldas is overwhelmingly positive, receiving high praise from numerous guests. The breakfast is consistently described as excellent, with a varied and plentiful selection that caters to different tastes. Guests appreciate the variety of options available, including a wide range of breads, cold cuts, cakes, fruits, and regional delicacies, all noted for their quality and freshness. The attentive and efficient staff further enhance the dining experience, creating a pleasant and organized atmosphere even during busy periods. While some guests mention the need for more seating or variety, the overall sentiment highlights the breakfast as a standout feature of the hotel stay, complementing the comfortable rooms and appealing decor.
Dinner
Guests at ibis Styles Poços de Caldas seem to have a generally positive experience with the hotel’s dinner offerings. Many praise the delicious homemade dishes, with the Margherita pizza being a standout favorite among the diners. The pizza not only receives accolades for its taste but is also appreciated for its reasonable pricing. The dinner is described as simple yet very flavorful and well served, offering good dining options for those choosing to eat at the hotel. Serving dinner nightly at a fixed price of R$55 per person is mentioned as a convenient aspect for guests, making the dining experience straightforward and hassle-free.
While the dinner service receives praise for its quality, guests note that the restaurant struggles to accommodate demand, suggesting there may be insufficient seating available during meal times. Despite this, the dinner service is commended as excellent, contributing positively to the overall culinary experience at the hotel.
Rooms
The rooms at ibis Styles Poços de Caldas offer a modern and clean environment that aligns with the Ibis standard, providing comfort and convenience for travelers. Guests frequently mention the excellent cleanliness and the new, well-organized accommodations, along with comfortable bedding and well-equipped bathrooms featuring good showers. Although the room size tends to be small, this meets the expectations often associated with the Ibis chain and is generally suitable for couples or small families. The cozy atmosphere and thematic design are appreciated by visitors, adding a pleasant touch to their stay.
Despite the compact nature of the accommodations, the rooms are quiet, facilitating restful nights, and are equipped with essential amenities such as air conditioning and TVs, contributing to overall comfort. Some guests note challenges with the limited storage space and issues like inadequate natural ventilation or a musty odor, but these are often offset by the efficient room changes and the proactive staff. While the bedding size and the presence of bunk beds can make spaces feel cramped, especially for larger groups or families, children tend to enjoy the novelty of bunk bed arrangements.
The hotel's modern infrastructure and convenient location complement the room experience, alongside a delightful breakfast service and courteous staff, making the hotel a reliable option for short stays. However, some minor inconveniences, such as early noise from cleaning staff or discomfort with room lighting, might impact the stay for some guests. Overall, the hotel provides a comfortable, clean, and quiet environment reflective of the ibis Styles brand, despite occasional shortcomings with room size and amenities.
Beds
The beds at ibis Styles Poços de Caldas offer mixed experiences, with many guests appreciating their comfort and the newness of the bed linens. Comments highlight the comfort of the accommodations, especially mentioning super clean and comfortable bedding, which is often paired with praise for the spacious and cozy rooms. Several guests noted that the beds and mattresses were comfortable, and some described them as excellent with good pillows and top-quality blankets. This positive feedback is backed by remarks about the hotel being modern and well-kept, with soft and fragrant linens.
However, others found the mattresses to be quite firm, at times too firm, leading to discomfort and sore mornings. A few guests suggested that the beds were a bit small and narrow. Despite these issues, the overall guestrooms, with their modern decor and cleanliness, largely contributed to a pleasant stay. The hotel staff also received praise for their friendliness and helpfulness. While bed comfort varied among reviewers, the accommodation generally seems to provide a welcoming and clean environment.
Cleanliness
The reviews for ibis Styles Poços de Caldas highlight an exceptional standard of cleanliness throughout the hotel. Guests frequently note the spotless condition of rooms and common areas, emphasizing immaculate bedding, towels, and bathrooms. The modern facilities are maintained with a high level of tidiness and organization, contributing to a comfortable and inviting atmosphere. Many reviewers commend the attentive and polite staff, who further enhance the experience with their friendly service. The well-kept environment is paired with a convenient location, making it a highly recommended choice for a stay. With excellent cleaning procedures and well-organized amenities, the hotel assures guests a neat and cozy experience throughout their visit.
Staff
Guests of the ibis Styles Poços de Caldas consistently praise the hotel's staff for their exceptional service and hospitality. Reviewers frequently highlight the team's attentiveness and readiness to assist, ensuring a warm and welcoming stay. The employees are described as friendly, polite, and helpful, creating an environment of professionalism across all areas including reception, restaurant, and maintenance. Notable mentions include specific staff members such as Henrique, Alice, Douglas, and Jenifer, who are singled out for their outstanding dedication and support. Guests admire the staff's courteousness and kindness, contributing to the overall excellent service that receives high recommendations. Despite a minor mention of inadequate training in a singular instance, the overall impression from the reviews positions the staff as a key asset to the hotel. Plush accommodations paired with great service and an excellent breakfast contribute to the positive experience, drawing families and visitors to this well-located establishment, close to the city center.
Wi-Fi
The Wi-Fi experience at ibis Styles Poços de Caldas presents a mixed picture according to guest reviews. Many guests have found the internet connection to be good and appreciated its quality, especially those who needed it for work purposes, underscoring its essential role during their stay. However, other guests highlighted some areas for improvement, mentioning issues with connectivity and stability. Some guests faced difficulties while attempting to access emails and encountered unresponsive support when seeking assistance from the reception. There is also an open Wi-Fi network with no password, which might raise security concerns for some users. Overall, while the hotel offers a generally positive internet experience for many, there are notable instances where improvements could enhance guest satisfaction.
Parking
At ibis Styles Poços de Caldas, the parking situation is a notable aspect for guests. The parking is managed by a third-party and is not included in the hotel stay, costing R$25.00 per day, and there's no discount for extended use. While some guests appreciate the convenience of having parking available, the facility is often described as tight and potentially difficult for larger vehicles. Valet service is provided during weekends, which adds a level of ease for some guests. However, the parking area sometimes struggles to accommodate all guests, leading to overcrowding and the necessity for some to park on the street. Guests have pointed out that the parking area can be challenging to access, especially for those unfamiliar with the layout. Despite these challenges, the parking is considered a useful amenity, albeit an area with room for improvement.
Family
Ibis Styles Poços de Caldas stands out as a family-friendly destination offering a blend of comfort and convenience for guests of all ages, including pets. Families visiting with children will find plenty to keep the little ones entertained. The playroom, complete with new toys and books, provides a delightful space for children to enjoy. The hotel also ensures that family dining is hassle-free, with high chairs available in the restaurant and TV channels dedicated to cartoons.
The accommodation caters well to families, with family rooms that are described as super comfortable and well-organized, featuring bunk beds that children particularly enjoy. While some find the family room offerings to be somewhat limited, the overall comfort and neatness make for a pleasant stay.
Pet owners are equally welcomed, with the hotel accepting pets for a daily fee that includes a welcome gift. The environment is noted for being pet-friendly, allowing furry companions to stay in the room with their owners.
The hotel staff receive praise for their attentiveness and willingness to assist with any needs, especially those related to babies and young children. Notable gestures, such as leaving personalized notes and Easter eggs for children, add a warm touch to the guest experience.
Though there are some minor areas for improvement, such as occasional moldy smells in the corridors and issues with garage access, the Ibis Styles Poços de Caldas delivers a generally delightful experience for families. The excellent breakfast variety, combined with its favorable location and accommodating environment, makes it a great cost-benefit option for those seeking a comfortable and enjoyable family getaway.
3 Star
Ibis Styles Poços de Caldas offers a well-rounded experience for those seeking modern accommodation in a central location. The hotel stands out as a surprisingly good choice for a three-star category, delivering on its promise with commendable efficiency. Guests have praised its strategic position near the main square and key tourist attractions, making it a convenient base for exploring the city. The hotel's new and modern facilities add a touch of freshness, complemented by a team of polite and helpful staff.
The cost-benefit ratio seems to be a highlight for many, as it is considered definitely worth the price paid. Reviews suggest a perfect fit for short stays, up to three days. While the breakfast offerings have room for improvement, particularly in terms of product presentation and freshness, the overall ambiance stands out as satisfactory for its classification.
One limitation noted is the restaurant space, which can become quite cramped during peak times, affecting the dining experience when the hotel is at full capacity. While some feel the pricing could better reflect the resources available, the general consensus leans favorably due to the accommodation's modernity and location.
Dog Friendly
The Ibis Styles Poços de Caldas Hotel is renowned for being pet-friendly, welcoming pets with open arms. Many guests appreciate the warm reception for their pets, describing it as exceptional and noting that animals are treated with care and affection. The hotel goes the extra mile by offering little gifts or snacks for pets, making these furry guests feel special. There is a daily fee for bringing pets, yet this seems to be well justified by the level of service and accommodation provided. Pets are allowed to stay in the same room as their owners and even accompany them to breakfast. The staff and management demonstrate exceptional friendliness and assistance, ensuring a pleasant stay for both human and pet guests. While some guests express a wish for exclusive pet spaces within the hotel, the overall consensus remains overwhelmingly positive, highlighting the beautiful, modern aesthetics and excellent service that cater to pets and their owners alike.
No, ibis Styles Poços de Caldas doesn't have any pool.
No, a spa isn't available at ibis Styles Poços de Caldas.
Yes, ibis Styles Poços de Caldas welcomes dogs.
Yes, parking facilities are available at ibis Styles Poços de Caldas.