Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel

Pittsfield , , 1 West Street (Show on Map)
7.3
Good


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Summary of reviewsHoliday Inn & Suites Pittsfield-Berkshires, an IHG Hotel is a highly recommended four-star hotel that offers exceptional services and facilities for those looking for a convenient and comfortable stay in the Lenox area. The hotel's central location makes it easy to explore Pittsfield and attend concerts at Tanglewood. While some guests had mixed experiences with the breakfast and parking, the majority of guests were pleased with the clean and comfortable rooms, friendly and accommodating staff and lovely pool. The hotel's exceptional cleanliness and comfortable beds were standout features for many guests. Despite the challenges of Covid-19, guests had an amazing stay and highly recommend this hotel to others looking for a great stay in the area.
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Hotel with Spa
Experience the luxurious Elle Day Spa at the Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel. Elle Day Spa offers a variety of treatments such as massage, facials, Botox, plasma pen, microblading, manicures, pedicures, electrolysis, waxing, body treatments, eyelash services, make-up and sunless tan. The unique blend of traditional Eastern therapies and Western knowledge is designed to leave you feeling deeply rejuvenated in body, mind and spirit.
Luxury Hotel
Hotel near Golf Courses
Hotel near Ski Resorts
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool

  Heated Pool    Indoor Pool  

Hotel with Free Wi-Fi
Business Hotel
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Standard Room Comfortable bed(s) allowing you to watch our Satellite Channels. Keurig maker to help you wake up in the morning along with an alarm clock. Plenty of charging ports to keep all your devices fully charged. Complimentary WIFI and work desk to get those last minute items completed.

King Room - Non-Smoking King size bed allowing you to watch our Satellite Channels in comfort. Keurig maker to help you wake up in the morning along with an alarm clock. Plenty of charging ports to keep all your devices fully charged. Complimentary WIFI and work desk to get those last minute items completed.

King Room with Mobility Accessible Roll-In Shower - Non-Smoking ADA compliant room. King size bed allowing you to watch our Satellite Channels in comfort. Walk in shower to aid you in your morning routine. Keurig maker to help you wake up in the morning along with an alarm clock. Plenty of charging ports to keep all your devices fully charged. Complimentary WIFI and work desk to get those last minute items completed.

Standard Room with Mobility Accessible Tub - Non-Smoking ADA compliant room. Comfortable bed(s) allowing you to watch our Satellite Channels in comfort. Mobility bathroom to aid you in your morning routine. Keurig maker to help you wake up in the morning along with an alarm clock. Plenty of charging ports to keep all your devices fully charged. Complimentary WIFI and work desk to get those last minute items completed.

Twin Room with Mobility Accessible Tub - Non-Smoking ADA compliant room. Two Queen beds allowing you to watch our Satellite Channels in comfort. Mobility bathroom to aid you in your morning routine. Keurig maker to help you wake up in the morning along with an alarm clock. Plenty of charging ports to keep all your devices fully charged. Complimentary WIFI and work desk to get those last minute items completed.

Twin Room with Mobility Accessible Roll-In Shower - Non-Smoking This ADA room consist of two queen beds with an roll in shower. To keep your beverages cold a refrigerator, Keurig and coffe pods. Air conditioning and Dish TV.

Queen Room with Two Queen Beds - Non-Smoking Two Queen size beds allowing you to watch our Satellite Channels in comfort. Keurig maker to help you wake up in the morning along with an alarm clock. Plenty of charging ports to keep all your devices fully charged. Complimentary WIFI and work desk to get those last minute items completed.

Suite The spacious suite offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. This suite features heating, a flat-screen TV with satellite channels and mountain views.

Suite with Two Beds - Non-Smoking This suite is perfect for a family traveling and needs a little extra space. This two queen bedded suite has a seperate room for the bedroom with the bathroom attached to it. Door seperating to an open concept of a living room and kitchen. Sleep sofa queen size couch, Air Conditioning, DIsh TV, full refrigerator, dishes and silverware, Keurig with coffee pods.

King Suite - Non-Smoking This suite is perfect for a family or a couple traveling and needs a little extra space. This KIng bedded suite has a seperate room for the bedroom with the bathroom attached to it. Door seperating to an open concept of a living room and kitchen. Sleep sofa queen size couch, Air Conditioning, DIsh TV, full refrigerator, dishes and silverware, Keurig with coffee pods.

Suite - Mobility Access Roll in Shower/Non-Smoking This King room has a ADA roll in shower right off the bedroom, living room with an open concept with a small kitchen counter, microwave and full size refrigerator. This room is right by the pool.

About Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel
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Guest Reviews
7.3
Good
Location
If you're searching for a hotel that's in a great location for exploring Pittsfield, you can't go wrong with the Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel. With its central location, this hotel puts you within easy reach of everything you'll want to check out in town. There are plenty of restaurants within walking distance, as well as museums, churches, art galleries and more. And if you're planning to attend a concert at Tanglewood, this hotel is also extremely convenient - it's easy to get there from here. The views from the rooms are stunning and guests rave about how perfect the location is. Whether you're visiting family, attending a wedding or just exploring the Berkshires, you'll love how easy it is to get around from this location. So next time you're visiting Pittsfield, be sure to book a stay at the Holiday Inn & Suites - you'll be glad you did!
Breakfast
Guest reviews of 'Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel' show mixed opinions about the breakfast at the hotel. While some guests found the breakfast buffet to be a good value with delicious options, others were disappointed by the minimal buffet or the overpriced cold food. Some guests had to specifically mention their preference for breakfast to receive it or pay for it separately, while some others did not receive the full amount of tickets for breakfast. The hotel also lacked allergy-friendly options and fresh fruits for some guests. Nonetheless, some guests enjoyed the quality and taste of the breakfast and felt it was great, despite being basic. Some guests were also impressed by the restaurant's other food options. Overall, guests had varied experiences with the breakfast at the hotel but some were satisfied.
Rooms
If you're planning a trip to the Berkshires and looking for a comfortable place to stay, Holiday Inn & Suites Pittsfield-Berkshires is a great option to consider. The hotel offers spacious and well-appointed rooms that are kept very clean. While some guests felt that the rooms were a bit small, they all praised the comfort of the beds. Some rooms come with a nice view and others are quite spacious, making them perfect for families or groups. Overall, guests found the rooms to be clean and tidy upon arrival. However, a few guests mentioned that they had some issues with electrical outlets and temperature control. Additionally, some expressed concern about dated decor and broken-down fixtures. Despite these minor issues, the vast majority of reviewers recommend this hotel for its clean, comfortable rooms and friendly staff.
Beds
If you're searching for a hotel with comfy beds, the Holiday Inn & Suites Pittsfield-Berkshires is definitely worth considering. Guests rave about the surprisingly comfortable beds and pillows with many describing them as "very comfortable" or "one of the most comfortable". Not only are the beds comfortable, but the rooms are also big and clean, making for a very comfortable stay. Some guests even mention the clean rooms and comfortable beds as standout features of their stay. On the other hand, a few guests did experience discomfort from the beds, so it might be worth requesting a different room if you have back issues. Additionally, one guest noted an issue with bed bugs, so it's always best to be cautious and check your room thoroughly upon arrival. However, overall guests seem to highly recommend this hotel for its friendly staff, quiet rooms and most of all, its comfortable beds.
Cleanliness
If you're looking for a hotel with excellent cleanliness, Holiday Inn & Suites Pittsfield-Berkshires is a great choice. Guests consistently report that the rooms are clean and comfortable with some mentioning that the decor has clearly been updated. The bathroom is also frequently noted as being very clean. While there have been a few reports of bugs and a strong cigarette odor on one floor, these are relatively isolated incidents. Overall, guests are pleased with how clean the hotel is, especially considering the challenges posed by Covid-19. Just be aware that the parking situation may be subpar and there have been reports of property theft. Also, some guests have reported issues with the faucet water being discolored and a few negative experiences with hotel cleaning and maintenance. However, if you're mainly looking for a clean stay, you can trust that Holiday Inn & Suites Pittsfield-Berkshires is a solid choice.
Staff
The Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel boasts exceptional customer service with friendly and accommodating staff. Guests rave about the night staff, who are always available to address their needs. The staff, overall, goes above and beyond to make every guest's stay as comfortable and pleasant as possible. They offer tourist tips and ensure that all needs are met prior to arrival. Although there have been isolated incidents of rude staff, most guests highlight the friendliness of the staff, including exemplary hospitality ethics from Taylor. The reception and restaurant staff are also commended for their outstanding service. The rooms are comfortable and many guests appreciate the quietness, clean accommodation and the helpfulness of the housekeeping staff. While wait times during check-in and the occasional staff bluntness might be irksome, the majority of guests agree that the staff at Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel is wonderfully friendly and helpful.
Pool
If you're looking for a hotel with a great pool, then Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel could be a great option for you! The pool itself is lovely with many guests commenting on how nice it is. Despite a few issues - such as the pool roof leaking in a few places - guests were generally really happy with their swimming experiences here.

There were some minor concerns, such as the pool towels being a bit old and worn and the fact that the pool isn't open due to COVID-19. However, on the whole, people were very pleased with the facility.

Some guests did note that the pool isn't ideal for children - it's more geared towards adults - and that the pool looks a bit bigger in photos than it is in reality. For those who do decide to use the pool, it's worth knowing that the jacuzzi wasn't always working, so that may be something to keep in mind.

One slightly strange aspect of the hotel is that the pool is right next to the diner area, which means anyone eating there can see you swimming. However, this didn't seem to bother guests too much.

Finally, it's worth mentioning that parking can be a bit of a hassle here. The hotel's own parking garage is closed, which means you'll need to park in an open lot behind the building. Some guests reported issues with car break-ins, so be sure to take precautions. Additionally, there are 11 floors in the hotel, but only one working elevator, so you may find yourself needing to take the stairs.

Overall, though, if you're looking for a nice pool in a good location, Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel could be a great choice.
Parking
If you're planning to stay at the Holiday Inn & Suites Pittsfield-Berkshires, you might want to consider your parking options ahead of time. While the hotel does offer valet parking, some reviews mention that the parking garage is currently under construction and may not be very convenient. For others, there was simply no parking available on-site, requiring them to use off-site parking options. However, some guests have noted that while the parking situation might be a bit of a hassle, it's worth it for the great stay they had otherwise. Just be sure to bring appropriate shoes for the walk to nearby parking lots if needed!
4 Star
Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel, is a superb four-star hotel that offers exceptional services and facilities for those looking for a convenient and comfortable stay in the Lenox area. This hotel is the perfect spot for visitors attending Tanglewood or simply looking for a Berkshire Getaway. Despite the challenges of Covid-19, guests had an amazing stay and raved about the condition and cleanliness of the hotel. While there were a few negative reviews, the majority of guests were pleasantly surprised at the quality of this hotel and highly recommend it to others looking for a great stay in the area.

Yes, Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel.

Yes, Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel welcomes dogs.

No, parking facilities aren't available at Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel.

Yes, Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel has a gym.
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