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Summary of reviewsItaverá Master Hotel receives commendations for its exceptional location, providing convenient access to shops, the mall, the highway and People's Square. This strategic positioning is frequently praised by guests, making it an ideal choice for travelers who prioritize ease of movement and proximity to local attractions.
Breakfast at the hotel is generally well-received with guests appreciating the variety and quality of offerings. Many describe the breakfast as satisfactory, delicious and varied, particularly highlighting the wonderful cakes. However, there are some mentions of improvements needed in certain items such as eggs and bread, along with occasional issues like the absence of orange juice and a lack of food towards the end of service.
Interactions with the hotel staff are a highlight for many visitors. Guests often praise the friendly, polite and attentive employees with particular mentions of exceptional service provided by specific individuals like the receptionist Rosa. Despite occasional mentions of slower reception service, the staff's hospitality significantly enhances the overall guest experience.
Rooms at the hotel present a mixed picture. While some guests find them comfortable and clean, others note significant issues related to cleanliness and maintenance. Common complaints include dirty and peeling walls, outdated and broken furniture, small cramped spaces, dirty bathrooms and unpleasant odors. Problems with basic amenities like non-functional USB outlets and malfunctioning minibars are also noted. Despite these drawbacks, some guests appreciate the decent size of certain rooms and the working air conditioners and TVs.
Cleanliness throughout the hotel is an area of concern for many guests. Reports frequently mention dirty rooms, unclean bathrooms, moldy walls, hair on pillows and stained furnishings. The overall hygiene and upkeep of the hotel seem to fall short of guest expectations, contributing to a sense of neglect.
The parking facilities receive substantial criticism. Guests describe the garage as cramped, dark and dirty with inadequate lighting and cleanliness. The small and tight parking spaces, combined with exposed wires and general disarray, pose both aesthetic and safety concerns. The parking conditions are deemed as highly problematic and in need of significant improvement.
The quality of beds at the hotel is another mixed aspect. While some guests find the beds comfortable, enhancing the room's overall comfort, others report issues with noisy single beds, hard or soft mattresses and damaged beds that affect the quality of sleep.
In summary, Itaverá Master Hotel offers a prime location and friendly service, combined with satisfactory breakfast offerings. However, significant improvements in room cleanliness, maintenance, parking facilities and bedding quality are essential to elevate the overall guest experience and meet expectations consistently.
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