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Summary of reviewsSeashells Phu Quoc Hotel & Spa excels as a top-tier destination, impressing guests with its prime central location in the heart of Phu Quoc. The convenience of nearby cultural sites such as temples, the Dinh Cau port and vibrant surroundings teeming with cafes, shops and the bustling night market add to its appeal. The hotel's beachfront positioning offers stunning ocean views and easy beach access, enhancing its attractiveness for both leisure and business travelers.
The breakfast at the hotel is another standout feature, highly praised for its variety and quality. Guests enjoy an extensive and delicious buffet that caters to both Western and Vietnamese tastes, often with the added pleasure of a sea view. The inclusion of free espresso coffee and the fresh, high-quality food further elevate the breakfast experience.
Visitors consistently commend the spacious, bright and clean rooms. Many rooms feature generously sized balconies with breathtaking ocean views. The accommodations are comfortable with luxurious rain showers, large beds and top-notch amenities, though minor issues like occasional humidity and missing supplies are noted. The cleanliness throughout the property meets high European standards, contributing to an overall spotless environment.
The hotel's staff receive significant praise for their friendliness, professionalism and attentiveness, greatly enhancing the guest experience. Despite occasional language barriers and some instances of slower service, the staff's dedication to guest satisfaction is widely recognized.
The hotel’s spa is appreciated for its relaxing atmosphere, cleanliness and professional service. Guests find the sauna and overall spa services to be delightful and reasonably priced. The inclusion of a complimentary full-body massage coupon is an added benefit.
The infinity pool at Seashells Phu Quoc Hotel & Spa garners rave reviews for its size, beautiful ocean-facing views and cleanliness. The pool's warm temperatures, ample sunbathing space and convenient poolside bar make it a favored spot for relaxation. Guests particularly enjoy the breathtaking sunset views from this area.
For families, the hotel offers a very enjoyable experience with amenities catering specifically to young guests, including separate baby and kids pools. Although family rooms can be tight and children may have to sleep on small sofa beds, the overall family-friendly environment and activities provide a memorable stay.
The beds receive widespread acclaim for their comfort, featuring good quality bed linen and spacious layouts. Luxury is a consistent theme throughout the property, meeting high expectations for a 5-star establishment with exceptional service and mobility. Despite some who expected more, the luxury offerings and beautiful beachfront setting make Seashells Phu Quoc Hotel & Spa a highly recommended choice. Show more
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Luxury Hotel
Seashells Phu Quoc Hotel & Spa is a 5-star luxury hotel with a beachfront location. It offers 246 ocean and city view rooms with private balconies and bathtubs, an infinity outdoor swimming pool, and a full-service Serenity Spa.
Hotel with Spa
Features a spa offering a range of treatments. The hotel provides comfortable accommodations and a convenient location.
Hotel with Free Wi-Fi
Likely offers complimentary Wi-Fi, allowing guests to stay connected. It is a hotel & spa that also offers great service and amenities.
Hotel with Parking
This hotel offers parking and is well-regarded for its spa facilities. The parking area is well-maintained, offering a sense of security.
Accessible Hotel
The hotel features disabled facilities, wheelchair access, Braille or tactile signage for visual accessibility, and toilets equipped with grab bars for support.
5-Star Hotel
Located in Duong Dong, Seashells Phu Quoc Hotel & Spa offers comfortable accommodations with modern amenities and stunning ocean views. The hotel features a swimming pool, a spa, and diverse dining options, providing a relaxing and upscale experience.
Hotel with Children's Pool
This hotel features swimming pool facilities that cater to guests, likely including an area appropriate for children.
Hotel with All Inclusive Packages
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Children's Pool Outdoor Pool
Business Hotel
Hotel with Gym
Hotel with Outdoor Pool
Room Types
Classic City View TwinThe spacious twin room features air conditioning, a minibar, a balcony with mountain views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Classic Ocean View KingThe spacious twin/double room offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Junior Suite 1 Bedroom with one time foot massage (15min) for 2 guestsThis air-conditioned suite includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with sea views.
Phu Quoc Suite with one time body massage (40min) for 4 guestThe spacious suite provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a walk-in shower.
Classic City View KingThe spacious double room provides air conditioning, a minibar, a balcony with mountain views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Classic Ocean View TwinThe spacious twin room provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.
Executive Suite Ocean View with one time body massage (40min) for 2 guestsThis air-conditioned suite is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with sea views.
Premium City View TwinThe spacious twin room features air conditioning, a minibar, a balcony with city views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Premium City View Grand King Bed The spacious double room features air conditioning, a minibar, a balcony with city views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Premium Ocean View TwinThe spacious twin room features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Premium Ocean View KingThe spacious double room provides air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Family Ocean View 2 BedroomThe spacious family room offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 3 beds.
Three-Bedroom Family Suite with one time body massage (40 mins) for 6 guestsThe spacious suite features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a walk-in shower.
Guest Reviews
9.1
Excellent
Location
Seashells Phu Quoc Hotel & Spa is garnering commendations for its prime location, nestled right in the heart of Phu Quoc. Guests consistently highlight the hotel's proximity to the vibrant night market and an assortment of local restaurants, making it an ideal base for both food enthusiasts and those seeking local experiences. Its beachfront setting further enhances its appeal, offering stunning ocean views and easy access to sun and sand. The strategic central location facilitates convenient travel to both northern and southern parts of the island, complementing the needs of business and leisure travelers alike. Visitors appreciate the nearby cultural sites such as temples and the Dinh Cau port, as well as the free shuttle bus service to and from the airport.
The hotel's immediate surroundings are bustling with cafes, shops and convenience stores, adding to its overall appeal. Guests also praise the property's amenities, including a beautiful infinity pool with a view, a swim-up bar and a well-regarded spa. The spacious rooms and varied breakfast options further elevate the experience. Overall, this highly rated hotel stands out for its exceptional location, making it a top choice for exploring and enjoying Phu Quoc.
Breakfast
The breakfast experience at Seashells Phu Quoc Hotel & Spa has received overwhelmingly positive feedback from guests. Many reviews highlighted the great variety and superb quality of the breakfast options, catering to both Western and Vietnamese tastes. The buffet was described as extensive, consistently replenished and delicious with a large selection ranging from continental dishes to local Vietnamese fare. Guests appreciated the generous and varied offerings that accommodated different preferences, noting the freshness and high quality of the food.
Numerous reviews emphasized the excellent display and the delightful experience of enjoying breakfast with a sea view. Despite some comments about the breakfast being busy or the timing being early, the consensus remains that the breakfast spread is amazing and includes everything one might desire. The inclusion of free espresso coffee was also a noted perk.
Overall, the breakfast at Seashells Phu Quoc Hotel & Spa stands out for its variety, taste and quality, making it a highly recommended aspect of the stay.
Rooms
Seashells Phu Quoc Hotel & Spa consistently receives high praise from its guests for its exceptional rooms. Visitors frequently highlight the spaciousness of the accommodations, often mentioning generously sized balconies that offer stunning ocean views. The rooms are described as bright, clean and comfortable, featuring top-notch facilities and a high standard of cleanliness that meets European expectations.
Several guests appreciated the comfortable, large beds and well-appointed furniture, ensuring a restful stay. Many noted the luxurious rain showers and good quality bed linen, which enhance the overall comfort of the rooms. Rooms are also equipped with excellent amenities, providing a quiet and peaceful environment.
The ocean view rooms, in particular, are a standout with many reviews mentioning the breathtaking views of the water and sunsets. Guests staying in premium ocean view rooms often remarked on the "million-dollar" views and the spacious layouts.
However, a few minor issues were noted, such as occasional humidity in the rooms and some discomfort with the beds. There were also instances where certain room supplies were missing, requiring follow-up with reception. Despite these small drawbacks, the overall guest experience at Seashells Phu Quoc Hotel & Spa remains overwhelmingly positive, celebrated for its superb room quality and exceptional sea views.
Beds
The beds at Seashells Phu Quoc Hotel & Spa consistently receive high praise for their comfort with guests frequently describing them as very comfortable, super comfortable and even delicious. Many reviews highlight the large, comfy beds, often noting the good quality bed linen. Specific mentions include the king beds being fantastic and the rooms being spacious with comfortable beds. There is one mention of dissatisfaction due to a hard bed and another due to connected beds, but overwhelmingly, the feedback underscores the comfort and quality of the beds provided.
Cleanliness
Seashells Phu Quoc Hotel & Spa has received numerous commendations for its cleanliness. Guests frequently highlight the exceptional cleanliness observed throughout the property, from the rooms to the common areas and amenities. Many mention clean and comfortable rooms matching the photos with a modern, tidy environment that stands out even in the tropical heat of Vietnam.
Reviewers consistently praise the friendly and helpful staff, who contribute to maintaining high standards of cleanliness, especially in heavy-traffic zones like the poolside bathrooms. The hotel's cleanliness has been compared to European standards, an impressive feat that does not go unnoticed by visitors.
However, some minor issues were reported, such as occasional late housekeeping services and inconsistent cleaning in specific areas like the shower walls and floors. Despite these lapses, the overall guest experience remains largely positive, valuing cleanliness, comfort and the attentive nature of the staff. The hotel’s location and facilities also receive significant appreciation, enhancing the overall guest satisfaction.
Staff
The staff at Seashells Phu Quoc Hotel & Spa have consistently left a positive impression on guests, often described as friendly, helpful and professional. Numerous reviews highlight the warmth and welcoming nature of the team with many noting their politeness and dedication to ensuring a memorable stay. The staff's attentiveness and enthusiasm stand out, contributing significantly to the overall guest experience. Despite some language barriers and occasional slow service, the majority of interactions with the hotel's personnel are described as exemplary, making them a valuable asset to the hotel. Instances of exceptional service, particularly by the valet and some restaurant staff, further underscore the team's commitment to guest satisfaction. Though there were a few isolated negative comments about staff friendliness and efficiency, the overwhelmingly positive feedback underscores the staff's pivotal role in creating a pleasant and accommodating environment for guests.
Spa
The spa at Seashells Phu Quoc Hotel & Spa receives high praise for its excellent sauna and overall relaxing atmosphere. Guests found the spa services not only lovely but also reasonably priced, making it a great value. The staff's professionalism and training were frequently highlighted, contributing to a positive experience. The facility is described as clean and well-equipped with attentive service enhancing the visit. An added bonus is the complimentary full-body massage coupon, which adds to the appeal. Additionally, the spa benefits from good staff and a pleasant setting, complemented by delicious food and convenient airport shuttle service.
Pool
The pool at Seashells Phu Quoc Hotel & Spa receives outstanding praise from guests with many describing it as amazing, exceptional and fabulous. The infinity pool, in particular, is highlighted for its large size, good depth and beautiful views facing the sea. Guests enjoy the warm temperatures and the convenient poolside bar, making it an excellent spot for relaxation and socializing.
The beachfront location enhances the pool experience, offering breathtaking sunset views that guests rave about. Cleanliness is consistently noted, ensuring a pleasant and hygienic environment. The pool area features ample space for sunbathing and is complemented by a wonderful pool bar. Overall, the pool area, coupled with the stunning ocean view, significantly enhances the guest experience at this hotel.
Family
Seashells Phu Quoc Hotel & Spa, nestled in a prime location, offers a fantastic experience for families. The hotel features a variety of amenities that cater specifically to young guests. The kids positively relished their time here, especially enjoying the separate baby pool and a dedicated kids pool area, which were kept exceptionally clean thanks to the diligent staff.
Family rooms, although some found them a bit tight, allowed for a comfortable stay and the presence of a baby pool made it particularly suitable for those traveling with infants. The hotel's sandy surroundings and abundance of shells provided endless entertainment for little ones, making it a perfect spot for a family trip.
While the hotel had minor setbacks, such as children having to sleep on a small sofa bed, the overall experience was overwhelmingly positive. The combination of excellent amenities, a beautiful and pleasant environment and family-friendly services provided a memorable and enjoyable stay for families visiting Seashells Phu Quoc Hotel & Spa.
Luxury
Seashells Phu Quoc Hotel & Spa stands out as a high-end, 5-star beachfront property, recognized as one of the best hotels by guests who have experienced it. The hotel exudes ultimate luxury with consistently very luxurious offerings throughout the resort. Visitors praise the exceptional service, which is both warmly polite and highly commendable. While some expected a bit more from a 5-star establishment, the overall experience is often described as meeting high luxury standards. The mobility within the hotel is notably rated as excellent, contributing to its reputation as a top-tier luxury resort worth recommending.
Yes, Seashells Phu Quoc Hotel & Spa has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at Seashells Phu Quoc Hotel & Spa.
No, Seashells Phu Quoc Hotel & Spa doesn't allow dogs.
Yes, parking facilities are available at Seashells Phu Quoc Hotel & Spa.