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Summary of reviewsPhoenix7 enjoys a highly favorable location, offering convenience and comfort near Vienna. Positioned centrally with excellent transport links, the hotel provides easy access to the city and surrounding attractions. Guests appreciate the serene and quiet environment, despite its proximity to bustling routes. The property benefits from ample free underground parking, sound insulation and a variety of practical amenities, including a large supermarket nearby, ensuring a restful and enjoyable stay.
The breakfast service at Phoenix7 gets strong positive feedback for its varied and high-quality offerings. Guests commend the extensive buffet that includes a range of options from eggs and ham to fruits and cheeses. The friendly and accommodating staff enhance the breakfast experience, making it a highlight for many visitors. Nevertheless, there are occasional criticisms about the breakfast being basic, poorly arranged or unappetizing for some, but overall, it is seen as providing good value for money and a satisfying start to the day.
Dining experiences at the hotel's Chinese restaurant are largely positive with guests praising the convenient and delicious options available. Many highlight the richness and quality of the extensive Chinese buffet offered during dinner time. While there are minor complaints about food being left out overnight and service delays, the general consensus is that the restaurant offers excellent food at reasonable prices, adding significant value to a guest's stay.
Room experiences at Phoenix7 are somewhat mixed. Many guests appreciate the spacious, modern and stylishly designed rooms, especially the newly renovated ones with large terraces and bathrooms. However, cleanliness is a major inconsistency with reports of dusty surfaces, unpleasant odors and remnants from previous guests detracting from the overall experience. Temperature control issues and occasional discrepancies between advertised images and actual room conditions are also noted. Despite these issues, the friendly and efficient staff receive praise for their efforts to accommodate guest concerns.
Cleanliness throughout the hotel receives mixed reviews. While some guests are satisfied with the clean and quality service, many highlight significant issues such as dirty rooms, mold in bathrooms and generally poor cleaning standards in common areas. These inconsistencies suggest a need for considerable improvement in the hotel's hygiene practices.
Staff at Phoenix7 are generally seen as friendly, helpful and accommodating with many positive interactions contributing to a welcoming atmosphere. Nevertheless, there are notable lapses with reports of unfriendliness, slow responses and inadequate staffing, particularly in terms of English-speaking personnel.
The WiFi service at Phoenix7 is another area with mixed feedback. While some guests find it reliable and adequate for basic internet needs, many face challenges with connectivity, especially in rooms on higher floors. This inconsistency affects those needing stable internet access for work.
Phoenix7 offers commendable parking solutions, including a spacious underground garage and free street spots, enhancing convenience for guests. Dedicated spaces for motorcycles and an electric charging station further add to the appeal. However, the tightness of garage spaces and limited availability at times are minor concerns for some guests.
Beds at Phoenix7 receive varied opinions; many find them super comfortable and conducive to a good night's sleep, while others report issues with bed firmness, stability and outdated condition. Addressing these concerns could significantly enhance guest comfort.
Overall, Phoenix7 delivers a solid three-star experience with its practical benefits and value for money. While the hotel meets basic standards and offers convenience, areas such as breakfast variety, room cleanliness and WiFi reliability need improvement to fully meet guests' expectations.
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