Somerset Damansara Uptown Petaling Jaya
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Summary of reviewsSomerset Damansara Uptown Petaling Jaya is celebrated for its strategic and convenient location, nestled in the heart of Damansara and near the Starling Mall. This prime positioning offers guests easy access to a wide variety of dining options, local cafes and excellent shopping facilities, making it an ideal choice for travelers. The friendly staff, seamless check-in and check-out processes and comfortable, well-equipped rooms further enhance the guest experience.
The rooms stand out for their exceptional cleanliness, spaciousness and modern design. Both short-term and extended stays are well-accommodated with amenities such as fully stocked kitchens and high-quality utensils. Families particularly appreciate the ample space and comfortable beds, contributing to a homely and practical stay. Though the overall cleanliness is praised, there are occasional inconsistencies in housekeeping services that could be addressed to maintain high standards throughout the property.
The staff at Somerset Damansara Uptown Petaling Jaya receive high commendations for their friendliness, professionalism and willingness to fulfill specific requests, significantly enhancing the overall stay. However, a few guests noted room for minor improvements in service consistency.
Amenities such as the pool and parking receive mixed reviews. The swimming pool is large and generally enjoyable, though it could benefit from improved cleanliness and maintenance. The free parking is a valuable perk, but the limited availability and complicated verification process are notable inconveniences for many guests.
Breakfast, while freshly prepared with a changing buffet menu, falls short of expectations in terms of variety and overall quality. Additionally, while beds are generally comfortable, the pillows often receive criticism for being too soft and flat, suggesting an area for improvement.
In summary, Somerset Damansara Uptown Petaling Jaya excels in location, room quality and staff service, making it a top accommodation choice in Petaling Jaya despite a few areas for enhancement.
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The rooms stand out for their exceptional cleanliness, spaciousness and modern design. Both short-term and extended stays are well-accommodated with amenities such as fully stocked kitchens and high-quality utensils. Families particularly appreciate the ample space and comfortable beds, contributing to a homely and practical stay. Though the overall cleanliness is praised, there are occasional inconsistencies in housekeeping services that could be addressed to maintain high standards throughout the property.
The staff at Somerset Damansara Uptown Petaling Jaya receive high commendations for their friendliness, professionalism and willingness to fulfill specific requests, significantly enhancing the overall stay. However, a few guests noted room for minor improvements in service consistency.
Amenities such as the pool and parking receive mixed reviews. The swimming pool is large and generally enjoyable, though it could benefit from improved cleanliness and maintenance. The free parking is a valuable perk, but the limited availability and complicated verification process are notable inconveniences for many guests.
Breakfast, while freshly prepared with a changing buffet menu, falls short of expectations in terms of variety and overall quality. Additionally, while beds are generally comfortable, the pillows often receive criticism for being too soft and flat, suggesting an area for improvement.
In summary, Somerset Damansara Uptown Petaling Jaya excels in location, room quality and staff service, making it a top accommodation choice in Petaling Jaya despite a few areas for enhancement.
Dog Friendly Apartment
This aparthotel allows two dogs under 10 kg with an additional fee. It provides sleeping mats, pet towels, and bowls. Cats are also welcome and vaccination records are required.
4-Star Apartment
This aparthotel offers well-equipped apartments with kitchen facilities, providing a comfortable and convenient stay for longer durations. It is located in Damansara Utama, offering easy access to local amenities.
Apartment with Swimming Pool
Outdoor Pool
Apartment with Parking
Accessible Apartment
Apartment for Yoga
Apartment with Outdoor Pool
Guest Reviews
Somerset Damansara Uptown Petaling Jaya boasts an exceptional and convenient location, making it an ideal choice for travelers. Nestled in the heart of central Damansara, the hotel is just a stone's throw away from the Starling Mall, providing guests with easy access to a plethora of dining options, local cafes and restaurants. Many reviews highlight that the hotel is within walking distance to numerous good eateries.
In addition to the culinary delights, the proximity to the shopping mall means guests have access to excellent grocery facilities and various shopping opportunities. The ease of access to several places around Petaling Jaya further enhances its strategic location, making it easy for guests to move around.
Guests also appreciate the friendly staff, easy check-in and check-out processes and the comfortable and well-equipped rooms. With its superb, convenient and strategic location, coupled with excellent facilities, Somerset Damansara Uptown Petaling Jaya stands out as a top accommodation choice in Petaling Jaya.
The breakfast at Somerset Damansara Uptown Petaling Jaya receives mixed feedback from guests. While some guests appreciate the freshly prepared items and found the breakfast quite nice, many others feel it has room for improvement. The variety of food seems to be a recurring issue with numerous guests mentioning a lack of choices and limited offerings. Some found the quality to be just average or even below expectations, highlighting that the meals could be better. However, there are positive remarks about the changing buffet menu which adds some variety. Overall, while the breakfast has its merits, particularly with freshly served items, it leaves much to be desired in terms of variety and overall quality.
The rooms at Somerset Damansara Uptown Petaling Jaya have garnered consistent praise for their exceptional cleanliness and comfort. Guests frequently mentioned that the rooms are in perfect condition, spacious and well-equipped, making them ideal for both short and extended stays. The 1-bedroom and 2-bedroom apartments, as well as the studio units, are particularly noted for their generous size, modern design and complete amenities, including fully stocked kitchens and high-quality utensils.
Families find the rooms accommodating with ample space for children. The beds and pillows receive high marks for comfort with many guests highlighting the elegant yet cozy interior design. The apartments offer a serviced experience with additional features such as living rooms and small kitchens, enhancing convenience and a homely feel.
Guests are impressed by the property's comprehensive facilities, including a pool, gym, laundrette and roof garden with sunrise views. The professional and friendly staff add to the pleasant experience, providing excellent service. The location is also favorable with many restaurants and amenities nearby. Overall, the Somerset Damansara Uptown Petaling Jaya meets and often exceeds guest expectations with its superb quality, spaciousness and practicality.
The beds at Somerset Damansara Uptown Petaling Jaya offer a mixed experience. Many guests found the beds to be comfortable with some describing them as super comfy and perfect for families with small children. However, there were consistent complaints regarding the pillows, which were often described as too soft, flat and on occasion, unpleasantly odorous. A few guests mentioned that the beds themselves could be hard and there was a suggestion for offering both soft and medium pillows to improve the overall experience. Overall, while the beds themselves generally received positive feedback, the pillows were noted as an area needing improvement.
Somerset Damansara Uptown Petaling Jaya receives mixed feedback regarding its cleanliness. On the positive side, many guests have praised the hotel for providing super clean and comfortable rooms, well-maintained utensils and cutlery and an overall modern and tidy atmosphere. The spacious apartments and easy, accessible check-in procedures also add to the positive experience, making it a practical choice for travelers.
However, there are notable inconsistencies in the housekeeping services. Some reviews mention that the cleaning is sometimes outsourced, resulting in variable levels of cleanliness. Issues such as dusty rooms, sticky floors and dirty corners have been highlighted, alongside complaints about insufficient towel replenishments and unclean public areas, including the gym. Additionally, cleanliness in some areas, such as corridors and bathrooms, was subpar according to certain guests.
While the hotel provides a generally clean and comfortable environment, it appears that the consistency of housekeeping services could benefit from improvement to meet guest expectations fully.
Nestled in a prime location, Somerset Damansara Uptown Petaling Jaya boasts an excellent team of dedicated staff who significantly enhance the guest experience. Overwhelmingly, guests have found the front desk and ground staff to be incredibly friendly, courteous and accommodating. Many have lauded their attentiveness and willingness to cater to specific requests, such as arranging the same room for repeat stays or organizing special events like birthday surprises.
The promptness and efficiency of the team are often highlighted with staff quick to respond to guest needs and provide solutions. The seamless check-in and check-out processes further underscore their professionalism and commitment to excellent customer service. However, while the majority of reviews praise the staff's friendliness and helpful nature, there are occasional mentions of less satisfactory experiences, pointing towards room for improvement.
Overall, the attentive and cheerful demeanor of the staff at Somerset Damansara Uptown Petaling Jaya leaves a lasting positive impression, contributing significantly to the appeal of this accommodation.
Somerset Damansara Uptown Petaling Jaya has received mixed feedback regarding its pool facilities. Many guests appreciated the enjoyable and lovely swimming pool with some even expressing a strong fondness for it. The 30m pool is well-suited for swimming laps and generally considered large and convenient. However, some reviews pointed out that the communal facilities, including the pool, appeared a bit dated and were not always super clean. Additionally, the pool usage was limited to a small number of guests. Overall, the pool area is enjoyable and convenient yet may benefit from improved cleanliness and maintenance.
Nestled in a convenient location near the Starling Mall, cafes, restaurants and hawker centres, Somerset Damansara Uptown Petaling Jaya offers free parking to its guests. However, many have found the parking situation to be less than ideal. While the hotel does provide complimentary parking, the limited number of designated spots can make it challenging to find a space. Guests frequently mention that the car park is often full, necessitating parking far from the lift, which can be particularly difficult for families with young children.
Additionally, the car park procedures have drawn considerable criticism. Guests need to validate their parking tickets twice every time they enter or exit, which can be cumbersome. Some have experienced issues with the parking ticket system even after verification at the front desk, describing the process as complicated and unfriendly. The exit gate's scanning machine also reportedly poses difficulties, further complicating parking logistics at the hotel.
Overall, while the parking is free and the hotel enjoys a prime location, the insufficient and complicated parking system presents a significant inconvenience for many guests.
Location Show Map
Location
In addition to the culinary delights, the proximity to the shopping mall means guests have access to excellent grocery facilities and various shopping opportunities. The ease of access to several places around Petaling Jaya further enhances its strategic location, making it easy for guests to move around.
Guests also appreciate the friendly staff, easy check-in and check-out processes and the comfortable and well-equipped rooms. With its superb, convenient and strategic location, coupled with excellent facilities, Somerset Damansara Uptown Petaling Jaya stands out as a top accommodation choice in Petaling Jaya.
Breakfast
Rooms
Families find the rooms accommodating with ample space for children. The beds and pillows receive high marks for comfort with many guests highlighting the elegant yet cozy interior design. The apartments offer a serviced experience with additional features such as living rooms and small kitchens, enhancing convenience and a homely feel.
Guests are impressed by the property's comprehensive facilities, including a pool, gym, laundrette and roof garden with sunrise views. The professional and friendly staff add to the pleasant experience, providing excellent service. The location is also favorable with many restaurants and amenities nearby. Overall, the Somerset Damansara Uptown Petaling Jaya meets and often exceeds guest expectations with its superb quality, spaciousness and practicality.
Beds
Cleanliness
However, there are notable inconsistencies in the housekeeping services. Some reviews mention that the cleaning is sometimes outsourced, resulting in variable levels of cleanliness. Issues such as dusty rooms, sticky floors and dirty corners have been highlighted, alongside complaints about insufficient towel replenishments and unclean public areas, including the gym. Additionally, cleanliness in some areas, such as corridors and bathrooms, was subpar according to certain guests.
While the hotel provides a generally clean and comfortable environment, it appears that the consistency of housekeeping services could benefit from improvement to meet guest expectations fully.
Staff
The promptness and efficiency of the team are often highlighted with staff quick to respond to guest needs and provide solutions. The seamless check-in and check-out processes further underscore their professionalism and commitment to excellent customer service. However, while the majority of reviews praise the staff's friendliness and helpful nature, there are occasional mentions of less satisfactory experiences, pointing towards room for improvement.
Overall, the attentive and cheerful demeanor of the staff at Somerset Damansara Uptown Petaling Jaya leaves a lasting positive impression, contributing significantly to the appeal of this accommodation.
Pool
Parking
Additionally, the car park procedures have drawn considerable criticism. Guests need to validate their parking tickets twice every time they enter or exit, which can be cumbersome. Some have experienced issues with the parking ticket system even after verification at the front desk, describing the process as complicated and unfriendly. The exit gate's scanning machine also reportedly poses difficulties, further complicating parking logistics at the hotel.
Overall, while the parking is free and the hotel enjoys a prime location, the insufficient and complicated parking system presents a significant inconvenience for many guests.
Yes, Somerset Damansara Uptown Petaling Jaya has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Somerset Damansara Uptown Petaling Jaya.
Yes, Somerset Damansara Uptown Petaling Jaya welcomes dogs.
Yes, parking facilities are available at Somerset Damansara Uptown Petaling Jaya.
No, Somerset Damansara Uptown Petaling Jaya doesn't have a gym.
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