Mercure Perth On Hay
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Summary of reviewsMercure Perth On Hay receives generally positive reviews with several key highlights regarding its location, family friendliness and customer service. Situated in the heart of Perth's Central Business District (CBD), the hotel's prime location consistently garners praise from guests. Its proximity to key amenities, attractions and transport links, including bus stops with free CAT bus services, train stations and ferry ports, make it convenient for exploring the city. Guests appreciate the tranquility of the surroundings, despite being in a bustling area and the accessibility to shopping centers, dining options and essential services.
Families find the hotel accommodating with spacious rooms suitable for groups, thoughtful amenities and courteous staff enhancing their stay. The hotel’s central location also offers easy access to Perth's vibrant nightlife with numerous bars and clubs nearby. The hotel's own bar, which stays open late, adds to the convenience for those looking to unwind in the evenings.
The staff at Mercure Perth On Hay receive high marks for their friendliness, professionalism and willingness to assist. Guests consistently note the warm reception and the staff’s efforts to address any issues promptly. The night guard and the management team also receive specific commendation for their service.
While the hotel's breakfast offerings receive mixed reviews, many guests are satisfied with the variety of healthy options and the quality of food available, despite some criticisms regarding temperature, variety and pricing. The restaurant presents similarly mixed feelings; while some guests enjoy the food and service, others find the menu limited and the dining quality inconsistent.
The rooms, though spacious and often clean, show signs of age and could benefit from refurbishment. Common praise includes the comfort of the bedding and basic amenities, but issues like outdated furnishings, noisy air conditioning and cleanliness problems detract from the overall experience. Maintenance inconsistencies and the need for updated bathroom fixtures are commonly noted.
Guest experiences with the hotel's cleanliness are variable. While common areas are generally well-maintained, individual rooms sometimes fall short with reports of dirty carpets, mold and unclean bathrooms. Despite these issues, many guests still find their rooms satisfactorily clean and comfortable.
The gym and WiFi services, while providing basic amenities, receive mixed reviews. Some guests find the gym's equipment satisfactory, while others feel it is undersupplied and poorly maintained. Similarly, the complimentary WiFi is appreciated for its stability but critiqued for occasional slow speeds and connectivity issues.
Parking is another area where improvements could be made. The hotel's secure underground car park, though seen as a bonus, is described as tight and challenging to navigate. Some guests have had to seek alternative parking due to limited space and construction activities.
In summary, Mercure Perth On Hay offers a prime location, friendly and helpful staff and a family-friendly environment. However, areas such as breakfast quality, room maintenance, cleanliness, gym facilities, WiFi connectivity and parking need attention to fully meet guest expectations.
Categories
Families find the hotel accommodating with spacious rooms suitable for groups, thoughtful amenities and courteous staff enhancing their stay. The hotel’s central location also offers easy access to Perth's vibrant nightlife with numerous bars and clubs nearby. The hotel's own bar, which stays open late, adds to the convenience for those looking to unwind in the evenings.
The staff at Mercure Perth On Hay receive high marks for their friendliness, professionalism and willingness to assist. Guests consistently note the warm reception and the staff’s efforts to address any issues promptly. The night guard and the management team also receive specific commendation for their service.
While the hotel's breakfast offerings receive mixed reviews, many guests are satisfied with the variety of healthy options and the quality of food available, despite some criticisms regarding temperature, variety and pricing. The restaurant presents similarly mixed feelings; while some guests enjoy the food and service, others find the menu limited and the dining quality inconsistent.
The rooms, though spacious and often clean, show signs of age and could benefit from refurbishment. Common praise includes the comfort of the bedding and basic amenities, but issues like outdated furnishings, noisy air conditioning and cleanliness problems detract from the overall experience. Maintenance inconsistencies and the need for updated bathroom fixtures are commonly noted.
Guest experiences with the hotel's cleanliness are variable. While common areas are generally well-maintained, individual rooms sometimes fall short with reports of dirty carpets, mold and unclean bathrooms. Despite these issues, many guests still find their rooms satisfactorily clean and comfortable.
The gym and WiFi services, while providing basic amenities, receive mixed reviews. Some guests find the gym's equipment satisfactory, while others feel it is undersupplied and poorly maintained. Similarly, the complimentary WiFi is appreciated for its stability but critiqued for occasional slow speeds and connectivity issues.
Parking is another area where improvements could be made. The hotel's secure underground car park, though seen as a bonus, is described as tight and challenging to navigate. Some guests have had to seek alternative parking due to limited space and construction activities.
In summary, Mercure Perth On Hay offers a prime location, friendly and helpful staff and a family-friendly environment. However, areas such as breakfast quality, room maintenance, cleanliness, gym facilities, WiFi connectivity and parking need attention to fully meet guest expectations.
Hotel near Nightlife Spots
Mercure Perth On Hay stands out for its prime location amidst Perth's nightlife, making it an ideal choice for those looking to enjoy the city's vibrant evening offerings. Its central location provides easy access to numerous bars and restaurants.
4-Star Hotel
This hotel offers a central location on Hay Street and comfortable accommodations. It is well-equipped with essential amenities and provides easy access to city attractions.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Guest Reviews
Mercure Perth On Hay boasts an impressive location that consistently earns high praise from its guests. Nestled right in the heart of Perth's CBD, this hotel allows easy access to many amenities and attractions, making it a convenient choice for travelers. Whether it's a short stroll to the bustling Hay and Murray Street malls, various dining options or the serene parks and riverfront areas, guests find the hotel's central position ideal for exploring the city's highlights.
Proximity to key transport options is another strong point with bus stops, including the free CAT bus service, right outside the hotel, making city navigation a breeze. The nearby train and ferry stations further add to the convenient transport links. Many reviewers also appreciated the ease of access to essential services such as hospitals and conference venues, which are within a comfortable walking distance.
Mercure Perth On Hay’s location isn’t just about convenience. Guests often mention how the quietness of the area provides a peaceful retreat amidst city life. The well-connected position allows guests to enjoy Perth's vibrant offerings without being overwhelmed by the city's hustle and bustle. Furthermore, the nearby shopping centers, cafes and restaurants make it an excellent base for both leisure and business travelers.
In summary, Mercure Perth On Hay leverages its superb central location to offer visitors effortless access to Perth's main attractions, public transport and essential services, all while providing a tranquil environment in the midst of the city's vibrant CBD.
The breakfast experience at Mercure Perth On Hay receives mixed reviews from guests. Many found the buffet breakfast to be lovely with a good selection of healthy options and ample hot and cold foods, which made a satisfying start to the day. Highlights include the variety of breakfast items and the accommodating staff. Some praised the onsite café for its delightful and suitable continental offerings and others appreciated specific details like rice being available.
However, it seems there is also a recurring theme of disappointment. Several guests mentioned that the breakfast was cold, lacked variety and was sometimes overpriced for the options provided. Issues such as stale pastries, limited choices and occasionally late service also appeared in reviews. Moreover, some guests expressed frustration with only continental options being available when they expected a cooked breakfast. Despite these downsides, the breakfast area and its convenience were generally well-received and some guests were pleased with the overall value for money, particularly with the cleanliness and comfort provided by the hotel.
Mercure Perth On Hay features a restaurant on the ground floor that generally receives mixed reviews from guests. Many diners praise the food as delicious and reasonably priced with items like pizza and omelettes standing out. The café area is often regarded as a good spot to unwind, offering great coffee and friendly service.
However, the restaurant's menu is noted to be somewhat limited and the dining experience varies greatly. While some enjoyed well-prepared meals and found the dining convenient, others were disappointed by greasy or poorly described dishes. There were several reports of inconsistencies in food quality with items like burnt garlic bread and poorly executed steaks detracting from the overall experience.
Availability has also been an issue, as the restaurant does not always adhere to its advertised hours. In some instances, guests found the restaurant closed during expected meal times, leading to frustration and the need to seek alternative dining options elsewhere.
Overall, Mercure Perth On Hay offers a convenient dining option that, while potentially delightful, often falls short of guests' expectations due to its variable food quality and operational hours.
The rooms at Mercure Perth On Hay offer a mix of experiences, ranging from positive remarks about their spaciousness, cleanliness and comfort to criticisms about their outdated condition and need for refurbishment. Many guests appreciated the sizeable and airy rooms, some of which come with balconies offering pleasant views. The rooms generally seemed clean upon arrival and features like comfortable bedding, large windows and basic amenities like fridges and microwaves were well-received.
However, the hotel appears to struggle with maintenance issues. Many reviews pointed out that the rooms are dated with old and worn-out furnishings and often in need of a thorough refurbishment. Problems such as noisy air conditioning, outdated bathroom fittings, uncomfortable beds and a general sense of tiredness were frequently mentioned. Several guests also noted cleanliness issues, such as dirty carpets, stained furniture and poor hygiene in the bathrooms.
Despite the mixed reviews on the room conditions, the hotel's location received praise for being convenient and many found the staff polite and helpful, although some mentioned inconsistent levels of warmth and service quality. Amenities like the availability of room service and clean common areas added slight comfort to the stay.
In summary, Mercure Perth On Hay provides spacious and comfortable rooms in a convenient location, but its outdated facilities and occasional maintenance issues may affect the overall experience.
For those considering a stay at Mercure Perth On Hay, the beds will certainly catch your interest. The overwhelming sentiment from guests highlights the comfort of the beds. Many reviews describe the beds as comfy, very comfortable and even super comfortable. A large, clean and comfortable bed appears to be a common feature with some guests specifically noting the king beds as particularly pleasant.
While the beds generally receive praise, there are a few points of contention. Some guests mentioned dated mattresses and incomplete bed linens, which slightly detracted from their experience. Additionally, there were occasional comments about cleanliness issues such as crumbs found under pillows and stained bedsheets. Some beds, particularly when two singles are joined together, didn't fare as well with a few guests finding them hard as rock or uncomfortable due to the join.
Despite these occasional drawbacks, the majority of guests report that the beds provided a great night's sleep, making Mercure Perth On Hay a strong contender for your next accommodation based on bed comfort alone. The hotel maintains a high standard, consistently delivering the comfortable rest that travelers seek.
Guest reviews of Mercure Perth On Hay offer a mixed assessment of the hotel’s cleanliness. While many guests found their rooms to be clean, comfortable and spacious, numerous others criticized significant issues with hygiene and maintenance. Common areas generally received praise for their cleanliness, but individual rooms often fell short of expectations.
Positive comments highlighted rooms that were spotless, immaculately clean and cleaned thoroughly with an impressive level of cleanliness. However, a concerning number of reviews pointed to dirty and stained carpets, dated bathroom fixtures and uncleaned areas. Reports of mold, leaking fixtures and the presence of pests like baby cockroaches were recurring themes. Bathrooms in particular seemed problematic with many guests noting unclean conditions, moldy grout and grime around fittings.
Balconies and carpets often appeared neglected with some guests mentioning dirty spots, stains and unpleasant odors. Items were sometimes left behind by previous occupants and amenities like tissues and cups were not always replenished. Housekeeping standards seemed inconsistent, as some guests found their rooms well-maintained, while others experienced rooms that weren't cleaned regularly or encountered dirty and outdated conditions upon arrival.
Overall, the hotel offers a comfortable space with potential, but significant improvements in housekeeping and maintenance are needed to meet consistent cleanliness standards.
At Mercure Perth On Hay, the general sentiment toward the staff is overwhelmingly positive. Many guests praised the staff for being friendly, helpful and accommodating. From the efficient and polite check-in process to the warm and welcoming reception, the hotel's personnel consistently made a favorable impression. Guests highlighted specific instances where staff went out of their way to make them feel comfortable and address any issues promptly.
The friendliness of the reception staff stood out with several reviews mentioning their exceptional kindness and professionalism. The night guard was also commended for being reliable and organized, while the manager and various front desk personnel received accolades for their approachability and supportive attitudes.
However, not all feedback was glowing; a few guests reported experiences with uncooperative, slow or rude staff. Some pointed out lapses in communication and noted that certain staff members appeared disinterested or provided a poor first impression. Criticisms also extended to issues such as cleanliness and the availability of certain amenities, which were sometimes inadequately communicated by the staff.
Despite these occasional negative experiences, the predominant tone of the reviews reflects an environment where the majority of the staff are wonderful to interact with, contributing significantly to the guests' overall positive experiences.
The WiFi experience at Mercure Perth On Hay has garnered a mixed response from guests. On the positive side, many appreciated the complimentary WiFi provided throughout their stay, praising its stability and reliability for tasks such as online meetings. Several reviews simply described the WiFi as good or great, indicating satisfactory performance for general use. However, some guests faced challenges with the internet speed and connectivity. There were mentions of the WiFi being slow, having limitations and outright not working at times, including instances where it was down for more than 24 hours. Additionally, some found the need to log in daily for access to be inconvenient. While the hotel offers free WiFi, improvements in speed and ease of access could enhance the overall guest experience.
Mercure Perth On Hay offers a gym facility that has received mixed feedback from guests. Some visitors found the gym to be well-appointed with up-to-date and clean equipment. For them, the facility was excellent and looked good, providing a satisfactory workout experience. However, other guests noted that the gym is quite small and that its equipment is sparse with some machines not working and the overall setup appearing a bit tired. Additionally, there were suggestions to include lighter weights for women and mats for stretching and yoga to improve the gym's appeal. Despite these drawbacks, the gym still managed to meet the basic fitness needs for many guests.
Mercure Perth On Hay presents a mixed experience when it comes to parking. While the secure underground car park is considered a bonus, many guests find the parking situation challenging. The car park is described as having extremely tight and limited spaces, making it difficult for larger vehicles to maneuver. Some reviews mention that the parking facility is undergoing renovations and is often full with construction materials occasionally present in the carpark.
Parking is available at a cost of $20 per day, but for some, this fee seemed high given the conditions. The garage’s layout and the limited number of spaces often led to frustration with some guests having to find alternative parking options nearby. Street parking is an option, free from 6 p.m. to 8 a.m., which some found convenient, albeit not as secure.
Guests also noted that information about valet parking and reservations for parking spaces was lacking or unclear, causing additional inconvenience upon arrival. In some instances, visitors had to park at nearby Wilson car parks, which further added to the challenge, especially for those with mobility issues or elderly passengers.
Overall, while the hotel provides some form of parking, it is generally seen as limited, tight and at times inconvenient, leading many to suggest including parking in the room price or improving the current parking facilities.
Mercure Perth On Hay offers a commendable family-friendly atmosphere, making it an accommodating choice for those traveling with children. Guests have noted that the hotel provides family-friendly amenities and spacious family-sized rooms that can comfortably host groups, facilitating enjoyable stays for larger families. Triple rooms are also highlighted as convenient when traveling with friends or family members. The staff stands out for being kind, courteous and responsive, adding to the positive family experience.
Family vacations are made easier by the hotel's thoughtful touches, such as providing special surprises for young children and accommodating special needs, like for a partner who was in the hospital. Despite a few mentions of cleanliness issues, the overall sentiment leans towards the positive with many guests praising the hotel as a great destination for family stays.
Nestled in a central location, Mercure Perth On Hay is a convenient hub for those looking to dive into the vibrant nightlife of Perth. With numerous bars and clubs in close proximity, guests have a wealth of options for evening entertainment nearby, including popular spots that appeal to a variety of tastes. The bar downstairs is a notable feature, staying open late to accommodate night owls and its staff receives positive mentions for their service during the night shift.
While the lively nightlife scene offers plenty of perks, it does come with a few caveats. Street noise can be a concern, particularly at night and the area may sometimes attract less desirable elements. Additionally, there have been occasions where guests experienced a wait at the hotel bar due to overlapping staff duties.
Overall, Mercure Perth On Hay stands out for its prime location amidst Perth's nightlife, making it an ideal choice for those looking to enjoy the city's vibrant evening offerings.
Mercure Perth On Hay presents itself as a four-star hotel, but opinions on whether it meets that standard vary widely. While some amenities and the overall decor are in line with four-star expectations, several reviews indicate that aspects of the hotel fall short. Reports mention furniture that appears aged and a general need for refurbishment, including issues like painted-over tile showers with chipping paint.
Despite these criticisms, the hotel earns praise for its cleanliness and the quality of service provided by the staff, often described as five-star caliber. However, the rooms themselves are frequently characterized as mid-range, more befitting a three-star rating.
In terms of value for money, experiences vary. Some guests feel they received good value, particularly appreciating the no-wait conveniences and functional cleanliness. Others, however, believe the high-class rating is misleading, citing that the accommodation does not meet the expectations set by its advertised four-star status.
Overall, while the hotel offers certain four-star features, it seems to fall short in areas of maintenance and room quality, leading to a mixed assessment from guests.
Mercure Perth On Hay provides a reasonably suitable environment for business travelers. The hotel staff are professional and accommodating, ensuring guests have quiet locations for online meetings when needed. It is conveniently located near conference venues and business training locations, making it a practical choice for work-related travel. The rooms are quiet and well-maintained, contributing to a conducive work atmosphere. It's also advantageous to have access to a business lounge. Despite the lack of regular coffee, the hotel offers several useful facilities, including access to a free city bus.
Mercure Perth On Hay offers a convenient and accessible stay for guests with disabilities. The hotel is described as easily accessible with minimal handicapped accessibility issues. Its prime, centralized location provides easy access to the waterfront and East Perth. Public transportation is straightforward with a bus stop right outside and the Red Cat service ensuring fast, easy and efficient travel around the area. Wheelchair access to the hotel is considered fine, enhancing the overall accessibility experience.
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Location
Proximity to key transport options is another strong point with bus stops, including the free CAT bus service, right outside the hotel, making city navigation a breeze. The nearby train and ferry stations further add to the convenient transport links. Many reviewers also appreciated the ease of access to essential services such as hospitals and conference venues, which are within a comfortable walking distance.
Mercure Perth On Hay’s location isn’t just about convenience. Guests often mention how the quietness of the area provides a peaceful retreat amidst city life. The well-connected position allows guests to enjoy Perth's vibrant offerings without being overwhelmed by the city's hustle and bustle. Furthermore, the nearby shopping centers, cafes and restaurants make it an excellent base for both leisure and business travelers.
In summary, Mercure Perth On Hay leverages its superb central location to offer visitors effortless access to Perth's main attractions, public transport and essential services, all while providing a tranquil environment in the midst of the city's vibrant CBD.
Breakfast
However, it seems there is also a recurring theme of disappointment. Several guests mentioned that the breakfast was cold, lacked variety and was sometimes overpriced for the options provided. Issues such as stale pastries, limited choices and occasionally late service also appeared in reviews. Moreover, some guests expressed frustration with only continental options being available when they expected a cooked breakfast. Despite these downsides, the breakfast area and its convenience were generally well-received and some guests were pleased with the overall value for money, particularly with the cleanliness and comfort provided by the hotel.
Dinner
However, the restaurant's menu is noted to be somewhat limited and the dining experience varies greatly. While some enjoyed well-prepared meals and found the dining convenient, others were disappointed by greasy or poorly described dishes. There were several reports of inconsistencies in food quality with items like burnt garlic bread and poorly executed steaks detracting from the overall experience.
Availability has also been an issue, as the restaurant does not always adhere to its advertised hours. In some instances, guests found the restaurant closed during expected meal times, leading to frustration and the need to seek alternative dining options elsewhere.
Overall, Mercure Perth On Hay offers a convenient dining option that, while potentially delightful, often falls short of guests' expectations due to its variable food quality and operational hours.
Rooms
However, the hotel appears to struggle with maintenance issues. Many reviews pointed out that the rooms are dated with old and worn-out furnishings and often in need of a thorough refurbishment. Problems such as noisy air conditioning, outdated bathroom fittings, uncomfortable beds and a general sense of tiredness were frequently mentioned. Several guests also noted cleanliness issues, such as dirty carpets, stained furniture and poor hygiene in the bathrooms.
Despite the mixed reviews on the room conditions, the hotel's location received praise for being convenient and many found the staff polite and helpful, although some mentioned inconsistent levels of warmth and service quality. Amenities like the availability of room service and clean common areas added slight comfort to the stay.
In summary, Mercure Perth On Hay provides spacious and comfortable rooms in a convenient location, but its outdated facilities and occasional maintenance issues may affect the overall experience.
Beds
While the beds generally receive praise, there are a few points of contention. Some guests mentioned dated mattresses and incomplete bed linens, which slightly detracted from their experience. Additionally, there were occasional comments about cleanliness issues such as crumbs found under pillows and stained bedsheets. Some beds, particularly when two singles are joined together, didn't fare as well with a few guests finding them hard as rock or uncomfortable due to the join.
Despite these occasional drawbacks, the majority of guests report that the beds provided a great night's sleep, making Mercure Perth On Hay a strong contender for your next accommodation based on bed comfort alone. The hotel maintains a high standard, consistently delivering the comfortable rest that travelers seek.
Cleanliness
Positive comments highlighted rooms that were spotless, immaculately clean and cleaned thoroughly with an impressive level of cleanliness. However, a concerning number of reviews pointed to dirty and stained carpets, dated bathroom fixtures and uncleaned areas. Reports of mold, leaking fixtures and the presence of pests like baby cockroaches were recurring themes. Bathrooms in particular seemed problematic with many guests noting unclean conditions, moldy grout and grime around fittings.
Balconies and carpets often appeared neglected with some guests mentioning dirty spots, stains and unpleasant odors. Items were sometimes left behind by previous occupants and amenities like tissues and cups were not always replenished. Housekeeping standards seemed inconsistent, as some guests found their rooms well-maintained, while others experienced rooms that weren't cleaned regularly or encountered dirty and outdated conditions upon arrival.
Overall, the hotel offers a comfortable space with potential, but significant improvements in housekeeping and maintenance are needed to meet consistent cleanliness standards.
Staff
The friendliness of the reception staff stood out with several reviews mentioning their exceptional kindness and professionalism. The night guard was also commended for being reliable and organized, while the manager and various front desk personnel received accolades for their approachability and supportive attitudes.
However, not all feedback was glowing; a few guests reported experiences with uncooperative, slow or rude staff. Some pointed out lapses in communication and noted that certain staff members appeared disinterested or provided a poor first impression. Criticisms also extended to issues such as cleanliness and the availability of certain amenities, which were sometimes inadequately communicated by the staff.
Despite these occasional negative experiences, the predominant tone of the reviews reflects an environment where the majority of the staff are wonderful to interact with, contributing significantly to the guests' overall positive experiences.
Wi-Fi
Gym
Parking
Parking is available at a cost of $20 per day, but for some, this fee seemed high given the conditions. The garage’s layout and the limited number of spaces often led to frustration with some guests having to find alternative parking options nearby. Street parking is an option, free from 6 p.m. to 8 a.m., which some found convenient, albeit not as secure.
Guests also noted that information about valet parking and reservations for parking spaces was lacking or unclear, causing additional inconvenience upon arrival. In some instances, visitors had to park at nearby Wilson car parks, which further added to the challenge, especially for those with mobility issues or elderly passengers.
Overall, while the hotel provides some form of parking, it is generally seen as limited, tight and at times inconvenient, leading many to suggest including parking in the room price or improving the current parking facilities.
Family
Family vacations are made easier by the hotel's thoughtful touches, such as providing special surprises for young children and accommodating special needs, like for a partner who was in the hospital. Despite a few mentions of cleanliness issues, the overall sentiment leans towards the positive with many guests praising the hotel as a great destination for family stays.
Nightlife
While the lively nightlife scene offers plenty of perks, it does come with a few caveats. Street noise can be a concern, particularly at night and the area may sometimes attract less desirable elements. Additionally, there have been occasions where guests experienced a wait at the hotel bar due to overlapping staff duties.
Overall, Mercure Perth On Hay stands out for its prime location amidst Perth's nightlife, making it an ideal choice for those looking to enjoy the city's vibrant evening offerings.
4 Star
Despite these criticisms, the hotel earns praise for its cleanliness and the quality of service provided by the staff, often described as five-star caliber. However, the rooms themselves are frequently characterized as mid-range, more befitting a three-star rating.
In terms of value for money, experiences vary. Some guests feel they received good value, particularly appreciating the no-wait conveniences and functional cleanliness. Others, however, believe the high-class rating is misleading, citing that the accommodation does not meet the expectations set by its advertised four-star status.
Overall, while the hotel offers certain four-star features, it seems to fall short in areas of maintenance and room quality, leading to a mixed assessment from guests.
Business
Accessible
No, Mercure Perth On Hay doesn't have any pool.
No, a spa isn't available at Mercure Perth On Hay.
No, Mercure Perth On Hay doesn't allow dogs.
Yes, parking facilities are available at Mercure Perth On Hay.
No, Mercure Perth On Hay doesn't have a gym.
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