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North Lakes Hotel and Spa

Penrith , Ullswater Road (Show on Map)

8.2

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe North Lakes Hotel and Spa is a great choice for those looking for a comfortable and convenient stay in the Lake District. While some guests had mixed experiences with the location, breakfast, dinner and beds, most guests enjoyed the lovely interior decor and cozy feel of the well-appointed rooms. The spa and other facilities at the hotel received high praise, as did the friendly and accommodating staff. Families looking for a fun and comfortable stay will appreciate the hotel's child-friendly amenities, including a swimming pool and cinema room. Overall, the North Lakes Hotel and Spa is a great option for those looking for a comfortable and clean stay in the Lake District.
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Categories

Hotel near Golf Courses

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Room Types

Double Room A standard room with a double bed, free WiFi access, a Flat Screen TV and tea/coffee making facilities.

Double or Twin Room A standard room with twin or a double bed, free WiFi access, a Flat Screen TV and tea and coffee-making facilities.

SignatureDouble Room This spacious room has a king-size bed, a fridge, laptop safe, coffee machine, bathrobes, free Wi-Fi, and a Flat screen TV. The room includes a bath or a walk-in shower.

Signature Family Room (2 Adults + 2 Children) This modern room has a fridge with complimentary fresh milk and water, coffee machine, bathrobes, free WiFi, and a Flat screen TV Bunk beds are not recommended for children over 12. Children's breakfasts are charged at the property. Please let the hotel know how many children will be staying in the room. This can be via the Special Requests box when booking.

4 Poster Suite This spacious room has a king-size bed, a fridge with complimentary drinks, Nespresso coffee machine, lounge area, bathrobes, free WiFi, BOSE CD player and a satellite TV with BT Sports. Flat screen TV

Family Double Room This family room features a electric kettle. Flat screen TV

About North Lakes Hotel and Spa

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Guest Reviews

8.2

Very Good

Location

The North Lakes Hotel and Spa is a conveniently located hotel that has both positive and negative reviews from guests. Many reviewers found the location to be great and central, making it easy to meet up with others or to walk to Penrith. Guests also praised the hotel's facilities, including the gym and spa. However, some guests found the hotel's location close to a busy road or in a retail park to be less than desirable. Despite this, many still enjoyed staying at the hotel due to its easy access to the motorway and tourist sites, making it a great location for travelling. Additionally, guests found the staff to be accommodating when local taxi firms refused service into town. Overall, guests looking for a comfortable and convenient stay in the Lake District will likely enjoy the North Lakes Hotel and Spa.

Breakfast

Guests at the North Lakes Hotel and Spa have left mixed reviews regarding breakfast with some describing it as outstanding, amazing and brilliant. The breakfast is described as a table service with a good choice and great taste, although some have found the buffet breakfast to be disappointing. The decaf tea is a nice touch and guests can enjoy getting to build their own breakfast sandwiches. There is a great selection of food with an array of pastries, juices, cereals, yogurts and sandwich fillers and nothing is skimped on. The cooked-to-order breakfast is exceptionally good and every item on the menu is of a high standard and top quality. Some guests have noted that the breakfast was a bit of a shambles as there was confusion with large coach parties and the price of £22 is considered too expensive by some. However, overall, guests loved the breakfast and would highly recommend it with some even saying they would come back just for the breakfast alone. The super king bed is also worth mentioning as being very comfortable with well-appointed rooms and excellent facilities to match. Those who went elsewhere for dinner and breakfast may have missed out on the nice restaurant and amazing food offered at the hotel.

Dinner

Guests have mixed reviews of the dinner options at North Lakes Hotel and Spa. While some compliment the lovely atmosphere and excellent food, others note the slow service and expensive prices. Some guests were asked to pay extra for bread and sauces and others found the sharing platters and mains to be overpriced. Additionally, some guests experienced issues with beer quality and incorrect charges for wine. Despite some negative experiences, many guests enjoyed the delicious meals and appreciated the friendly staff who catered to special dietary requirements. Overall, the hotel has a good restaurant and bar area, although prices may be on the high side for the limited menu options offered.

Rooms

Looking for a hotel with clean, comfortable and well-appointed rooms? Look no further than North Lakes Hotel and Spa. While some rooms may be small or lacking in air conditioning, most guests appreciate the lovely interior decor and cozy feel. The size of the bed is particularly noteworthy with some able to accommodate a cot or even a pull-down bed from the wall unit. The spa and other facilities at the hotel receive high praise as well. It's not all sunshine and roses, however, as some guests report sagging mattresses or issues with cleanliness, including dirty cups and stained bedding. If you're lucky enough to get a renovated or recently updated room, you'll likely find it beautiful and well-furnished with thoughtful touches like a coffee pod machine or radio by the bed. Overall, if you're looking for spacious, modern rooms or superior luxury, you may want to look elsewhere, but North Lakes Hotel and Spa should satisfy most guests looking for a comfortable and clean stay.

Beds

The North Lakes Hotel and Spa received mixed reviews from guests regarding their beds. While some found the beds to be very comfortable and loved the Super King bed, others found them too soft or uncomfortable due to two single beds being put together. Some guests also noted a lack of beds by the pool. There were also some concerns regarding the maintenance of the bunk beds, as one didn't have a topper while all beds were rather badly made. However, there were still many positive comments about the comfy beds and quiet rooms.

Cleanliness

Guests of the North Lakes Hotel and Spa commented on the cleanliness of the hotel with some describing it as very clean and spotless. However, a few reviews noted areas that needed to be improved, including dirty cups left in the room, broken shower heads and stains on the carpet. Some guests had to request additional housekeeping services, such as emptying the bins and changing towels, while others commented on grubby bathrobes and scuff marks on the walls. Despite these issues, many guests complimented the modern facilities and the housekeeping staff, who were described as very good. Some guests also noted an increase in flies in the hotel, but overall, the hotel was praised for its clean and well-furnished rooms.

Staff

Guests of North Lakes Hotel and Spa praise the staff for their friendliness and helpfulness with many describing them as amazing, excellent and exceptional. Some guests report poor communication among staff, but most found them to be attentive and polite. The restaurant staff, in particular, are noted for being lovely and helpful. Some guests had issues with certain staff members, but these instances were outweighed by the positive reviews. Overall, guests enjoyed their stay and found the staff to be accommodating and welcoming.

Spa

North Lakes Hotel and Spa is a popular choice for those seeking a spa break with many guests returning multiple times to enjoy the wonderful spa facilities. The spa itself is described as nice, great, very good, fantastic, superb and amazing by guests. The pool and spa are also praised for being first class and the robes provided are helpful for guests heading to the spa. However, some guests note that the spa can be too busy or noisy with babies in the hot tub at times. The spa is also criticized for being more of a health and fitness facility than a true spa with a focus on spa treatments. Additionally, the spa closes early and alcohol is not allowed. Guests have been charged an extra fee to use the spa and some guests were unable to book treatments ahead of time. Despite these issues, many guests still recommend the hotel complex due to its lovely spa feel, great gym facilities and convenient location.

Pool

The North Lakes Hotel and Spa boasts a lovely pool area, but some guests had mixed experiences. While some found the pool to be cosy and the perfect temperature, others were disappointed by the small size and crowds. Families with children were divided on the pool, as some loved the access to swimming lessons while others felt there were too many kids for a true spa experience. One common complaint was the additional charge for pool usage with many guests feeling that this amenity should be included in the room price. Despite these issues, the pool staff were praised for keeping the area clean and enjoyable and many guests felt that overall, the pool and spa facilities were top-notch.

Family

The North Lakes Hotel and Spa is an excellent choice for families looking for a fun and comfortable stay. The hotel provides fantastic facilities, including a swimming pool that the kids absolutely love. The bunk beds in the super family rooms were a huge hit with our reviewer's son, while the annual family trip was made perfect by the staff's excellent service. The hotel is very child-friendly, as made evident by the cinema room and special touches for the kids in the lovely family rooms, like a roped-off area for swimming lessons. However, a few guests found that the hotel charged an extra £30 per child per night on top of their payments for the family room. The hotel is conveniently located next to the motorway, making it easy to take a break during a long car journey. Some reviews mentioned that the lift was not working properly, which made it challenging for disabled individuals and elderly guests to climb several flights of stairs. Nevertheless, overall, the hotel is amazing for families and a great option for those looking for a perfect family stay.

Yes, North Lakes Hotel and Spa has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at North Lakes Hotel and Spa.

No, North Lakes Hotel and Spa doesn't allow dogs.

No, parking facilities aren't available at North Lakes Hotel and Spa.

Yes, North Lakes Hotel and Spa has a gym.

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