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Summary of reviewsThe Holiday Inn Express & Suites Birmingham South - Pelham by IHG is noted for its strategically convenient location, offering easy access to key attractions including the UAB Hospital and Oak Mountain Amphitheater. The proximity to the highway and a variety of dining options adds to the convenience, complemented by a pleasant outdoor area for relaxation. Guests often appreciate the clean and comfortable setting, which is enhanced by a delightful breakfast service. The breakfast receives high praise for its variety and quality, contributing significantly to the overall value of a stay here.
Rooms at the hotel are generally considered spacious and comfortable, with many guests noting their cleanliness and the comfort of the beds. While occasional issues with room maintenance and odors are mentioned, the general sentiment is positive, thanks to the hotel's location and kind staff.
Cleanliness is a standout quality, with frequent comments on the very clean and updated condition of the hotel, from public areas to the rooms. The friendly and accommodating staff further enhance the guest experience, ensuring a welcoming and comfortable stay.
The staff consistently receive accolades for their exceptional service, being described as amazing, helpful, and courteous. Their attentiveness extends beyond typical duties, with efforts to inform guests about local amenities and attractions. The positive interactions with the front desk and overall staff contribute significantly to a warm and inviting atmosphere.
Overall, the Holiday Inn Express & Suites Birmingham South - Pelham by IHG provides a clean, comfortable, and convenient option for travelers, with standout staff service and a highly praised breakfast experience.
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