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The Florence Hills Resort & Wellness

Pelago , Via Il Bagno (Show on Map)

8.0

Very Good

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Summary of reviewsThe Florence Hills Resort & Wellness emerges as a captivating retreat in the picturesque Tuscan hills, offering an exceptional mix of serene environment, modern accommodations, and friendly service. Located a short drive from Florence and surrounded by stunning landscapes, it serves as an ideal base for exploring Tuscany, although having a car is recommended for convenience. The resort's tranquil setting, combined with spacious and clean rooms, creates a welcoming and restful atmosphere for families and travelers alike. Guest rooms are noted for their comfort, featuring large beds, well-equipped kitchenettes, and beautiful terraces, enhancing the stay with a touch of modern luxury.

The breakfast experience at the resort is particularly appreciated for its variety and quality, featuring an abundant buffet with fresh, locally sourced products. Despite minor suggestions for improvement, the attentive staff elevates the meal to a satisfying start to the day. Dinner presents a mixed picture due to limited on-site options, but nearby dining at Leonia restaurant receives high praise for its excellent cuisine, especially the seafood offerings by Chef Giuseppe.

Cleanliness is consistently highlighted as a standout feature, with daily serviced rooms and well-maintained pools that earn positive remarks. The resort provides ample parking facilities, including a secure underground garage, adding to the convenience of the stay. Additionally, the family-friendly amenities, such as a double pool and playground, make it an appealing choice for those traveling with children.

The service at The Florence Hills Resort & Wellness is frequently lauded, with staff members receiving special mentions for their professionalism and dedication. Their friendliness and helpfulness significantly enhance the guest experience, ensuring a welcoming and smooth stay. However, the resort's spa facilities receive mixed reviews due to limited access and some functional issues, leaving room for improvement in this aspect.

Overall, The Florence Hills Resort & Wellness is highly praised for its tranquil location, comfortable accommodations, and outstanding service, making it a preferred haven for guests seeking relaxation and exploration in the Tuscan countryside.
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Categories

Dog Friendly Resort

This resort welcomes pets and features amenities such as a free outdoor pool and a restaurant. It also offers wellness facilities, including a Finnish sauna and Turkish bath.

Resort with Swimming Pool

Features a free outdoor pool, wellness corner, and the Tuscania restaurant. It offers both rooms and apartments, providing flexibility for different traveler needs.

Outdoor Pool

Resort with Outdoor Pool

This resort features a free outdoor pool, a children's pool, a Jacuzzi, and a poolside bar. Guests can enjoy pool loungers, umbrellas, and panoramic views.

Resort Taking Steps Towards Sustainability

Resort for Honeymoon

Resort with Spa

Family Friendly Resort

Romantic Resort

Business Resort

Resort with Parking

Accessible Resort

4-Star Resort

Room Types

Superior Double Room This air-conditioned room features a satellite flat-screen TV, a minibar, a small garden, and a private entrance. The private bathroom includes a hairdryer and complimentary toiletries.

Deluxe Room This air-conditioned triple room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace.

Maisonette Boasting a private entrance, this air-conditioned apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and a bidet. Guests can make meals in the fully equipped kitchenette that features a stovetop, a refrigerator and kitchenware. The apartment has parquet floors, a seating area with a flat-screen TV with cable channels, soundproof walls, a minibar, as well as executive lounge access. The unit has 4 beds.

Deluxe Apartment Boasting a private entrance, this air-conditioned apartment features 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and a bidet. Guests can make meals in the kitchenette that has a stovetop, a refrigerator and kitchenware. The spacious apartment features soundproof walls, a minibar, executive lounge access, a seating area and a flat-screen TV with cable channels. The unit has 3 beds.

Apartment with Garden View Boasting a private entrance, this air-conditioned apartment comes with 1 living room, 2 separate bedrooms and 1 bathroom with a shower and a bidet. The apartment has parquet floors, a seating area with a flat-screen TV, soundproof walls, a wardrobe, as well as a sofa. The unit has 2 beds.

About The Florence Hills Resort & Wellness

License: 048032RES0002, IT048032B4D4F7RZIV

Guest Reviews

8.0

Very Good

Location

The Florence Hills Resort & Wellness offers a serene escape nestled in the picturesque Tuscan hills, just a short drive away from Florence. The resort's tranquil setting, surrounded by vineyards and charming countryside, provides panoramic views that are truly a visual delight. Guests frequently praise the resort for its excellent location, making it an ideal base to explore both the alluring Mugello valley and the Tuscan gems nearby. While the resort is set in a peaceful and rural area, its proximity to Florence ensures a convenient reach, although a car is recommended for ease of travel. The resort boasts modern accommodations and comforts, complemented by responsive and friendly staff, ensuring a welcoming experience. Surrounded by idyllic landscapes and delightful villages, this location is perfect for those seeking relaxation amidst nature, with the added benefit of a pool to unwind after a day of sightseeing. While the road to the resort may be challenging for some, the overall serene and beautiful environment makes it a favored retreat for families and travelers wishing to explore the region's cultural and natural wonders.

Breakfast

The breakfast experience at The Florence Hills Resort & Wellness seems to be an appealing attraction for many guests. With an abundant and varied offering, the breakfast buffet caters to diverse tastes, featuring both sweet and savory dishes with quality ingredients. Guests can delight in the international selection of pastries, cold cuts, cheeses, fresh fruit, and other breakfast staples. Many reviews highlight the abundance and richness of flavors, often emphasizing the freshly squeezed fruit juices and locally sourced products.

While the breakfast is often described as excellent, with a high level of quality and variety, some guests note areas for potential improvement, such as a broader selection of bread and fresh fruit, or a wider variety of hot dishes. Despite these observations, the attentive and friendly staff enhance the breakfast experience, going out of their way to assist and accommodate guests, which is repeatedly praised across reviews.

Overall, the breakfast at The Florence Hills Resort & Wellness might not meet every expectation for a four-star establishment, but it certainly offers a satisfying, abundant start to the day for most travelers, with flavors sure to please a wide array of palates.

Dinner

Dinner experiences at The Florence Hills Resort & Wellness receive mixed feedback from guests, primarily due to the logistics surrounding dining options. The hotel's restaurant is not operational for all meals, which means guests often rely on the nearby Leonia restaurant, located a short walk from the resort. This restaurant is praised for its excellent cuisine, divine food, and generous portions. Seafood and other dishes prepared by Chef Giuseppe receive particular commendation, with many guests recommending the half-board option for a memorable dining experience. The quality of food is highlighted as a positive aspect, with some reviewers noting the delicious and well-cared-for meals.

Despite the tasty offerings, several logistical challenges are noted. There is a scarcity of dining options nearby, and guests report difficulties when the restaurant is closed or when staff availability is limited. Concerns regarding long waits and occasional lapses in service also detract from the overall experience. Additionally, the absence of a restaurant at the resort for lunch or dinner means guests sometimes need to travel to nearby towns, which can be inconvenient, especially without a car.

Overall, while guests appreciate the culinary talent and quality at Leonia, the dining arrangement poses challenges when the restaurant isn't accessible, impacting the otherwise positive impressions of the resort's dinner offerings.

Rooms

The Florence Hills Resort & Wellness offers a variety of rooms and apartments that are predominantly described as spacious, comfortable, and clean. The accommodations often feature large living areas, comfortable beds, and well-equipped kitchenettes. Guests frequently appreciate the modern and welcoming design, with many units boasting terraces or patios that provide a pleasant environment. The cleanliness and comfort of the rooms are consistently noted, with many areas being described as recently renovated and up-to-date.

Despite a few critiques regarding mismatched photos or occasional cleanliness issues, such as dampness or limescale, the overall impression remains positive. The resort's location provides a quiet retreat away from the hustle and bustle of typical tourist zones. It is further enhanced by the friendly and accommodating staff, making it a pleasant escape for families and groups.

Popular amenities include a large, clean swimming pool and ample outdoor spaces for relaxation. The setup, which allows for privacy, is ideal for multiple guests. The breakfast options and quality products, like coffee machines, add to the convenience and satisfaction of the stay at this serene hideaway.

Beds

The Florence Hills Resort & Wellness offers a mixed experience when it comes to the bedding in their accommodations. Many guests praise the beds for their comfort, expressing satisfaction with large, nice beds and soft, sparkling white linen that enhances the overall guest experience. Bedding in spacious rooms is frequently highlighted, with beds described as huge and comfortable — complete with amenities like TV and air conditioning.

However, not all guests share the same sentiment. There are reports of uncomfortable beds, particularly those with worn-out springs, resulting in hard mattresses and pillows likened to sofa armrests. For some, the condition of the bedding proved problematic, with issues such as unpleasant odors and visibly old mattresses and pillows, suggesting a need for an update.

Despite these inconsistencies, many guests still find the beds satisfactory, contributing to an overall comfortable stay. While improvements could be made regarding the bedding's quality and state, the resort successfully serves a portion of its clientele with good accommodations, making some stays enjoyable and restful.

Cleanliness

The Florence Hills Resort & Wellness is commended for its exceptional cleanliness, making it a standout choice for those visiting the area. Guests frequently highlight the very clean environment and immaculate rooms, which are serviced daily, ensuring a fresh and comfortable stay. The accommodation features spacious and well-kept rooms with modern amenities, including effective air conditioning and generously sized bathrooms. The resort's pools receive consistent praise for their pristine condition and are described as a true delight for visitors. Additionally, the courteous and welcoming staff enhance the overall experience, providing a pleasant and hospitable environment.

While the resort receives high marks for cleanliness and maintenance, there are occasional mentions of areas needing improvement, such as neglected garden spaces and a few outdated aspects of the property. Some guests also noted the wellness area being closed during their stay, and a lack of kitchen accessories in certain accommodations. Nonetheless, the resort's location is peaceful and picturesque, offering good value for money and a serene escape near Florence. Overall, guests find the property to be a clean, comfortable haven with the added benefit of friendly service.

Staff

Nestled in the picturesque Tuscan landscape, The Florence Hills Resort & Wellness stands out not only for its beautiful structure, cozy rooms, and fantastic amenities like the pool but also for its consistently praised staff. Guests highlight the exceptional friendliness and helpfulness of the team, describing the atmosphere as welcoming and attentive. Key figures such as Massimo, Aline, Tommaso, and others receive special mentions for going above and beyond to ensure a comforting and smooth stay. Whether addressing unexpected issues or simply providing day-to-day assistance, the staff is noted for their professionalism, kindness, and dedication. The reception team is particularly commended for their knowledge and helpfulness. Breakfast interactions with Aline and attentive service from others at the bar underscore the consistently high level of care across the resort. Even the night staff is recognized for maintaining a cheerful tone, contributing to an overall welcoming ambiance. This dedication and warmth significantly contribute to making each guest's experience at the resort memorable and enjoyable.

Wi-Fi

The Florence Hills Resort & Wellness offers WiFi throughout the property, providing guests with convenient internet access during their stay. Many reviewers noted good communication with the staff, which likely enhances the overall experience when seeking assistance for any Wi-Fi concerns. Despite some reports of weak signals or connection issues, particularly in certain areas or rooms, there were also positive mentions of excellent internet quality and decent free WiFi availability. However, a few guests experienced unreliable connectivity, citing difficulties in using WiFi effectively for laptops or due to slow speeds. Additionally, some found the lack of instructions or passwords as a minor inconvenience. Overall, while the WiFi service receives mixed reviews, its availability broadly across the resort remains a well-appreciated feature among many visitors.

Spa

The Florence Hills Resort & Wellness receives mixed reviews regarding its spa facilities. Guests who managed to gain access to the spa found it aesthetically pleasing, with some recommending it for relaxation and its potential offerings like a Turkish bath and sauna. However, many visitors were disappointed with the spa's availability and functionality, citing closures or limited access as significant drawbacks. Additionally, some patrons noted that the wellness center's setup lacked the expected ambiance, with certain areas located in a garage-like setting, which detracts from the overall experience. Despite the promise of spa amenities, access requires prior arrangement, and currently, the spa seems to be largely non-operational, impacting guests' expectations of a wellness-focused stay.

Pool

The Florence Hills Resort & Wellness offers a pool experience that consistently impresses its visitors. Guests are greeted by a stunning and well-maintained pool area where cleanliness is a priority. The pool often surpasses expectations with its inviting atmosphere, providing a lovely spot for relaxation after a day of exploring Florence. Both adults and children have excellent facilities to enjoy, with a spacious main pool and a shallow kid-friendly section. Sun loungers are plentiful, offering a comfortable spot for basking in the sun. While a few noted instances of maintenance issues and crowded spaces, the overall perception is of satisfaction with the pool setting. Breathtaking views enhance the allure of the poolside, making it a cherished spot for guests seeking tranquility. Despite minor inconveniences, such as cooler water temperatures, the pool remains a highlight for those visiting the resort.

Parking

The Florence Hills Resort & Wellness stands out for the convenience and variety of its parking options, making it an attractive choice for travelers keen on accessibility and comfort. Guests frequently highlight the abundant and diverse parking facilities available, ranging from free public parking spaces easily found outside to enclosed garage options. Many visitors appreciated the option of parking in a secure underground garage for a reasonable fee of €5 per day, ensuring peace of mind. Despite the occasional need to pay for the underground facility when outdoor spaces were full, the overall satisfaction with the parking experience is evident. The parking garage offers safety and cleanliness, although it's noted for being somewhat tight, and guests should be cautious of potential water drips from the ceiling. Easy parking stands out as one of the resort's strong points, contributing to a hassle-free stay, along with other appealing aspects like the kind staff and pleasant pool. Overall, the hotel's parking facilities are seen as a convenient and valuable amenity for a relaxing stay near Florence.

Family

The Florence Hills Resort & Wellness emerges as a remarkable choice for families seeking a well-rounded and enjoyable stay in the Tuscan countryside. Emphasizing family-friendly amenities, the resort offers spacious and clean apartments suitable for both small and large families, some even with private gardens ideal for accommodating pets. The presence of a double pool and cozy outdoor lounge areas provide excellent opportunities for relaxation and fun, making it a fantastic spot for children of all ages to enjoy. A playground on-site further enhances the appeal for families with young ones.

The location is particularly advantageous for families wishing to explore Florence without being confined to the hustle and bustle of the city center. Guests consistently praise the friendly and helpful staff, contributing to a warm and inviting atmosphere. The facility is particularly lauded for its excellent attention to family needs, including comfortable bedding and optional pillow choices.

Despite the absence of an on-site restaurant or full spa services, the resort compensates with its proximity to local attractions and the chance to unwind in its serene garden spaces. Overall, the combination of thoughtful family-oriented facilities and hospitable service makes The Florence Hills Resort & Wellness a commendable choice for family travel in the region.

4 Star

The Florence Hills Resort & Wellness, located amidst picturesque scenery, offers tranquility and a captivating view, attracting guests seeking a peaceful retreat. However, impressions of the facility raise questions regarding its four-star designation. Many visitors note a discrepancy between expectations of a four-star hotel and their actual experience, suggesting the establishment resembles more of a two or three-star property. The resort appears to require renovation, with elements feeling neglected over time, affecting both the ambiance and the comfort levels.

In terms of amenities typically associated with a four-star rating, aspects like luggage storage in rooms fall short of expectations. Many remarked that the spa does not align with international standards, particularly when compared to what might be familiar from other countries such as Germany, leading to feelings of disappointment for clientele used to more luxurious experiences.

Nevertheless, the resort does excel in certain areas, notably in friendly staff and the quality of the breakfast provided, which meet the anticipated standards of hospitality. Overall, while the setting and some services present positive highlights, the consensus indicates a need for revitalization to truly reflect the four-star categorization and offer the luxury experience that guests anticipate.

Romantic

Nestled amidst serene surroundings, The Florence Hills Resort & Wellness offers an ideal escape for couples seeking a romantic atmosphere. The resort is noted for its cozy rooms and intimate outdoor areas, which create a peaceful ambiance that feels like an oasis. Couples can enjoy a relaxing getaway, complete with a swimming pool that adds to the tranquil experience. While the resort caters predominantly to adults, families can also find comfort here. There is a small playground available for children, adding a touch of convenience for those visiting with kids, although options for children are somewhat limited. Overall, the resort is perfect for honeymooners and couples looking to unwind in a calming environment.

Yes, The Florence Hills Resort & Wellness has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at The Florence Hills Resort & Wellness.

Yes, The Florence Hills Resort & Wellness welcomes dogs.

Yes, parking facilities are available at The Florence Hills Resort & Wellness.

No, The Florence Hills Resort & Wellness doesn't have a gym.

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