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Summary of reviewsHotel Green Plaza Hakone is situated in a prime location offering breathtaking views of Mount Fuji and tranquil natural surroundings, perfect for those seeking a serene retreat. Nestled next to the Ubako Ropeway and a bus stop, the hotel provides easy access to major attractions in Hakone, making it a convenient base for exploration. Visitors appreciate the peaceful environment, fantastic outdoor facilities and beautiful landscapes, though the remoteness may pose a slight challenge for those without a car.
The breakfast buffet at the hotel is generally well-received with a variety of Japanese and Western dishes to cater to diverse tastes. Despite some minor critiques about repetition or lack of certain Western staples, most guests enjoy the plentiful and delicious spread, particularly the authentic Japanese options.
Dinner at Hotel Green Plaza Hakone also impresses with its extensive buffet that satisfies both Japanese and Western culinary preferences. The quality and abundance of the food are praised, though the dining area can become crowded, especially during peak times. The elegant dining atmosphere is enhanced by live music in the lounge, providing a pleasant experience overall.
Rooms at the hotel are spacious and clean, offering a comfortable stay for guests. Many rooms feature stunning views of Mount Fuji, adding to the appeal. While the amenities are appreciated, some rooms, particularly the traditional Japanese ones, could benefit from modern updates. Despite being a bit dated, the cleanliness and comfort remain highlights.
The cleanliness throughout the hotel, including the rooms and on-site facilities like the public bath and onsen, is commendable. Most guests highlight the spotless condition of their accommodations, contributing to a pleasant stay. Occasional minor issues regarding dust or buffet cleanliness are noted but do not significantly detract from the overall positive impression.
Staff at Hotel Green Plaza Hakone are frequently lauded for their friendliness, helpfulness and professionalism. Despite some language barriers, the team provides excellent service, ensuring a welcoming and hospitable environment. The courteous front desk and attentive dining staff significantly enhance the guest experience.
The Wi-Fi service receives mixed feedback, performing well in the lobby but occasionally faltering in guest rooms. However, the overall service is generally satisfactory without major issues.
The hotel’s spa and onsen facilities stand out, especially with their breathtaking views of Mount Fuji. Guests find the onsens superb, enjoying both indoor and outdoor options in a clean and well-maintained environment. The availability of private baths and inclusiveness towards guests with tattoos further adds to the appeal.
Free on-site parking is a convenient feature for those driving with ample space available most of the time. The large parking lot provides added convenience, though the reliance on car transport might be necessary for reaching certain town areas.
Families find Hotel Green Plaza Hakone to be particularly accommodating with spacious rooms, baby-friendly amenities and a vast buffet catering to both adults and children. The hotel grounds provide ample space for kids to play and various thoughtful touches ensure a comfortable stay for families.
Opinions on the beds are mixed with many guests finding them comfortable and enjoying restful sleep. However, some guests report beds being too firm or hard and mention occasional issues with outdated bedding and bed bugs.
Overall, Hotel Green Plaza Hakone meets many expectations of a four-star hotel, delivering a luxurious and comfortable experience across several aspects. While some areas could benefit from updates and occasional improvements, the stunning views, excellent dining and friendly service make it a memorable destination in Hakone.
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