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Summary of reviewsBest Western Annesley House Hotel excels in providing an exceptional experience for its guests, starting with its prime location. Just a short walk from Norwich's city center, the hotel offers easy access to top attractions, shopping areas and nightlife. Guests appreciate the convenience of nearby bus stops, ample parking and the peaceful retreat it offers despite its centrality. The proximity to parks, restaurants and local amenities adds to its appeal, making it an ideal base for exploring the city.
The breakfast service at the hotel is highly praised for its quality and variety. Guests enjoy delicious, freshly cooked meals, including full English breakfasts and a range of options accommodating different dietary preferences. The conservatory setting with garden views adds to the pleasant dining atmosphere, enhanced by cheerful and efficient service.
Dinner at the hotel's restaurant also receives commendable reviews for its high-quality, flavorful meals and pleasant ambiance. Despite occasional minor issues, the overall dining experience is very positive with many noting excellent value for money and a welcoming atmosphere.
Rooms at Best Western Annesley House Hotel are consistently described as clean, comfortable and spacious. Guests appreciate the well-appointed, tastefully decorated rooms equipped with modern amenities. Housekeeping is diligent, ensuring a tidy environment daily. The cozy atmosphere and unique Georgian charm further enhance the guest experience, despite occasional mentions of dated decor or lack of air conditioning.
Cleanliness throughout the hotel is a standout feature with both rooms and common areas meticulously maintained. The friendly and attentive housekeeping team contributes significantly to the overall sense of comfort and satisfaction.
The hotel staff are frequently highlighted as a key asset, providing professional, courteous and friendly service. Guests feel well-cared for, thanks to the staff's attentiveness and willingness to go the extra mile. From accommodating early check-ins to ensuring all guest needs are met, the staff's positive impact is evident.
Free WiFi is provided, though experiences vary in terms of reliability and strength with some rooms experiencing weak signals. Despite this, the hotel offers excellent overall value for money with various budget-friendly options.
The neighborhood surrounding the hotel offers convenient access to nightlife options, including several pubs and restaurants. Guests appreciate the local amenities, adding to the hotel's appeal as a comfortable base for exploring the area.
Beds at the hotel are generally praised for their comfort with many guests reporting restful sleep experiences. Cleanliness and quality of the mattresses further contribute to the positive feedback, despite occasional mentions of some beds being too soft or firm.
As a three-star hotel, Best Western Annesley House Hotel presents a solid choice with well-kept accommodations and dependable service. The sympathetically restored Georgian building adds to its charm and the overall experience often exceeds expectations for its category. While some decor and furnishings could benefit from modernisation, the hotel's helpful staff and quality offerings make it a standout option, often deserving an additional star in guests' opinions. Show more
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Hotel near Golf Courses
This hotel is listed as a golf hotel on a major travel booking platform, suggesting it is a suitable option for golf lovers due to its location or access to nearby golf courses.
Hotel with Parking
Best Western Annesley House Hotel has charged parking available onsite. The hotel also provides 3 EV charging points for guests.
EV charging stations
Hotel with EV Charging Stations
This hotel provides three EV charging points for guests' use in its car park. Charging is billed per kWh consumed.
3-Star Hotel
This hotel is situated in a tree-lined conservation area and consists of Grade II listed Georgian buildings and coach houses. It's a short walk from the city center, offering a blend of historic charm and accessibility.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel near Nightlife Spots
Room Types
Double Room - Non-SmokingThe well-equipped kitchen has a refrigerator, a dishwasher, kitchenware and an oven. This twin/double room features a desk, a patio, garden views and a private bathroom. The unit offers 1 bed.
Standard Single Room with Single Bed - Non-SmokingProviding free toiletries, this single room includes a private bathroom with a bath, a shower and a hairdryer. The single room provides a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV. The unit offers 1 bed.
Executive Single Room with Single Bed - Non-SmokingOffering free toiletries, this single room includes a private bathroom with a shower, a hairdryer and slippers. The single room offers a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 1 bed.
Standard Double Room with Double Bed - Non-SmokingProviding free toiletries, this twin/double room includes a private bathroom with a bath, a shower and a hairdryer. The twin/double room provides a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 1 bed.
Standard Double Room with Two Single Beds - Non-SmokingFeaturing free toiletries, this twin/double room includes a private bathroom with a shower and a hairdryer. The twin/double room features a tea and coffee maker, a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit has 2 beds.
Executive Double Room with Double Bed - Non-SmokingProviding free toiletries, this twin/double room includes a private bathroom with a shower, a hairdryer and slippers. The twin/double room provides a tea and coffee maker, a wardrobe, a carpeted floor, heating and a flat-screen TV. The unit offers 1 bed.
Guest Reviews
8.6
Very Good
Location
Located in a prime position for exploring Norwich, Best Western Annesley House Hotel consistently receives praise for its excellent location. Just a short 10-15 minute walk from the city center, the hotel offers easy access to the core attractions, shopping areas and vibrant nightlife that Norwich has to offer. Guests appreciate the convenience of nearby bus stops and ample parking, making it easy to navigate both the city and the surrounding Norfolk area. The peaceful setting, despite its centrality, provides a quiet retreat after a day's exploration. Additionally, the hotel's proximity to parks, restaurants and amenities adds to its attractiveness, while the friendly staff and clean, comfortable accommodations ensure a pleasant stay for all visitors. For those visiting Norwich, this hotel’s location couldn’t be more ideal—balancing city accessibility with a tranquil ambiance.
Breakfast
At the Best Western Annesley House Hotel, guests consistently praised the breakfast experience, highlighting the excellent quality and variety of options available. Many found the breakfast to be a great start to their day with adjectives such as "delicious," "tasty," and "fabulous" frequently used. The breakfast was often cooked to order, ensuring freshness and hot dishes, including options like a full English breakfast and vegetarian sausages that were particularly well-regarded.
There were plenty of choices, accommodating different dietary preferences with gluten-free and vegan options. The breakfast service received commendations for being efficient, cheerful and friendly, which enhanced the overall dining experience. The setting itself, a modern conservatory with views of a lovely garden, added to the pleasant atmosphere.
Despite the overwhelmingly positive feedback, a few guests noted some minor issues such as inefficient service on occasion, excessive seasoning or the breakfast offering not justifying its price. However, these remarks were far outnumbered by the accolades for the quality, taste and service that the breakfast provided.
Overall, whether it's the freshly cooked to order meals, the beautiful breakfast area or the ample variety of options, breakfast at Best Western Annesley House Hotel seems to delight and satisfy the vast majority of its guests.
Dinner
The 'Best Western Annesley House Hotel' garners widespread praise for its evening dining experience, highlighted by commendations for the high quality and deliciousness of the meals served. The dinner menu offers a variety of choices and many guests found the food to be of excellent quality, exceeding expectations for both taste and portion size. The restaurant itself is well-regarded for its pleasant ambiance and efficient, friendly staff.
Despite a few instances of inconsistency, such as occasional issues with specific dishes or the need for more imaginative menu options, the overall dining experience is positively valued. Many reviews specifically mention the adequacy and satisfaction with the dinner offerings, citing both the quality of ingredients and the good value for money. Meals are consistently described as very good or excellent with some guests noting that the dinner experience was better than at much more expensive hotels.
The restaurant setting also receives favorable feedback for its lovely atmosphere and well-maintained areas, contributing to a pleasant dining experience. Overall, guests find the dinner service at Annesley House Hotel to be highly satisfying with the superb food quality and service standing out as significant strengths.
Rooms
The Best Western Annesley House Hotel garners praise for its rooms, which are consistently described as clean, comfortable and spacious. Guests frequently highlight the large, well-appointed rooms that often exceed expectations. Many rooms are bright, tastefully decorated and equipped with modern amenities, such as a fridge and tea/coffee making facilities. Housekeeping is diligent, maintaining a neat and tidy environment daily.
Several reviews note the delightful and cozy atmosphere of the rooms with some situated in charming converted buildings like the coach house. The superior and executive rooms receive particular commendation for their high standards. Ensuring comfort, many beds are repeatedly described as big and very comfortable. Spacious bathrooms, including those with luxurious features like spa baths and large showers, enhance the guest experience.
However, a few reviews mention rooms being somewhat dated and occasional issues such as lack of air conditioning or soundproofing. Despite these minor drawbacks, most guests find their accommodations to be more than satisfactory, appreciating the unique Georgian charm and the overall pleasant ambiance of the hotel.
Beds
The guest reviews for the beds at Best Western Annesley House Hotel generally paint a positive picture of restful and comfortable sleep experiences. Most of the comments emphasize the beds being comfortable with many guests frequently describing them as very comfortable or super comfy. Phrases such as cozy, spacious and high-quality mattress are common, underscoring a generally satisfying level of comfort. Several guests highlight the beds being large and providing a good night's sleep. Cleanliness also seems to be a consistent compliment in the feedback.
However, a few reviews mention that some beds were either too soft or uncomfortably firm and there were occasional mentions of mattresses sinking in the middle or being too narrow. Despite these occasional criticisms, the overall sentiment suggests that the hotel has made comfort a priority with numerous guests having a very comfortable stay and lauded the comfy and well-prepared sleeping arrangements.
Cleanliness
The cleanliness at Best Western Annesley House Hotel is consistently praised by guests, reflecting an exceptionally high standard of housekeeping. Rooms are described as clean and comfortable with numerous mentions of spotless conditions and daily cleaning routines. Guests appreciate that accommodations are clean and well-maintained, from the rooms to the bathrooms, despite occasionally noting the latter as dated or cramped.
Common areas of the hotel are equally well-kept with phrases like immaculately clean and spotlessly clean being frequently used. The hotel itself is often highlighted as very clean and pleasant, boasting a warm and inviting atmosphere. Many guests note the cleanliness of towels, carpets and beds, enhancing the overall comfort of their stay.
In addition to the physical cleanliness, the hotel staff's friendly and helpful attitude adds to the positive experience. The housekeeping team, in particular, receives commendations for their diligent efforts to maintain a clean and tidy environment, ensuring rooms are kept in top condition each day.
The combination of clean and tidy rooms, well-maintained premises and a friendly, supportive staff results in a highly satisfying stay for guests, making the Best Western Annesley House Hotel a reliable choice for cleanliness and comfort in a lovely setting.
Staff
The reviews of 'Best Western Annesley House Hotel' demonstrate a consistently high level of satisfaction with the staff. Guests highlight that the staff are not only friendly and helpful but also professional and courteous. Many reviews specifically mention the warm and welcoming attitude of the employees, indicating that from the reception to the restaurant, the service is both efficient and personable.
The staff excel in providing excellent service, often exceeding guest expectations with their attentiveness and willingness to assist. This includes accommodating early check-ins, being exceptionally polite and ensuring that guests have everything they need. The cheerful and pleasant demeanor of the staff is frequently noted with many guests appreciating the extra effort put into making them feel welcome and valued.
Overall, the hotel staff are portrayed as a crucial asset to the guest experience, consistently earning praise for their hospitality and professionalism. Whether described as wonderful, amazing or simply great, the staff at Best Western Annesley House Hotel are a key reason why guests feel well-cared for during their stay. The positive impact of the friendly and efficient service greatly contributes to the hotel's reputation as a welcoming and comfortable place to stay.
Wi-Fi
Best Western Annesley House Hotel offers a mixed experience when it comes to its WiFi service. Guests have noted that the hotel provides free WiFi and some have praised it as great and stable. However, others have found the WiFi to be unreliable with weak signals in certain rooms, specifically mentioning room 1. Despite these occasional challenges, the hotel compensates with its overall value for money, offering various budget-friendly options and all the basic room features one might need. While the WiFi could be improved, it remains a complimentary service, adding to the overall value provision of the hotel.
Nightlife
The Best Western Annesley House Hotel is located in a friendly neighborhood that offers convenient access to several nightlife options. Guests can enjoy a short walk to a couple of great pubs, which are noted for serving good food. In addition, the area boasts a locally famous pub, providing a distinctive local experience. For those who prefer dining out, there are various restaurants within walking distance. Practical conveniences are also nearby, including a large supermarket. While the hotel could benefit from better signage and managing the indoor temperature, it still provides a comfortable base to explore the local nightlife and amenities.
3 Star
The Best Western Annesley House Hotel offers a good breakfast and dependable service, making it a solid choice for a three-star hotel. Housed in a sympathetically restored Georgian building, the hotel presents a fine example of Best Western quality. The accommodations are well kept and well presented, maintaining a very good standard throughout. Guests appreciate the three lovely rooms in the Coach House and the overall quality of this nice little hotel. The hotel is also very well-situated for exploring the town and facilities in Norwich.
While some find the decor and furnishings dated and in need of modernisation, the overall experience often exceeds expectations for a three-star establishment. Many guests feel the hotel deserves an additional star for its helpful and willing staff. Despite a few areas where the appearance could be improved, the hotel remains a good, solid performing option that delivers on the expected amenities and services for its price point.
No, Best Western Annesley House Hotel doesn't have any pool.
No, a spa isn't available at Best Western Annesley House Hotel.
No, Best Western Annesley House Hotel doesn't allow dogs.
Yes, parking facilities are available at Best Western Annesley House Hotel.
No, Best Western Annesley House Hotel doesn't have a gym.