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Summary of reviewsLeonardo Hotel Newcastle enjoys high praise for its prime location in the heart of the city, granting easy access to popular attractions like the Utilita Arena, St. James' Park and the vibrant nightlife and shopping venues. This makes it an ideal spot for both first-time visitors and returning guests, appreciated for its blend of convenience, comfort and accessibility. The proximity to the central railway station further enhances its allure as a base for exploring Newcastle and the surrounding areas.
The hotel's breakfast receives commendation for its extensive selection and fresh produce, catering to diverse dietary needs, including gluten-free and vegan options. Despite occasional issues with replenishing items during busy times, the overall feedback is positive with guests acknowledging the value for money and recommending the breakfast offerings.
Dinner also garners favorable reviews, particularly for the tasty food and variety available at the restaurant and bar. Though service times can be slow and the dining facilities sometimes unprepared for peak demand, the friendly and helpful staff contribute to a generally enjoyable dining experience.
Rooms at Leonardo Hotel Newcastle are appreciated for their cleanliness, size and comfort. Many guests highlight the cozy and sizable beds as a particular strength. However, there is a noted need for modernization and better maintenance, especially in the bathrooms and some room fixtures. Cleanliness is a consistent strong point, although occasional lapses and maintenance issues are reported.
The hotel staff consistently receive high praise for their friendliness and helpfulness, significantly enhancing the guest experience. Individual staff members frequently receive mentions for their exceptional service, adding a personal touch to the stay.
Complimentary WiFi is generally reliable and appreciated by guests, though there are occasional connectivity issues in certain rooms. The overall feedback on the internet service is positive.
For families, the hotel is seen as a welcoming and spacious option, despite lacking specific family amenities. The atmosphere is noted to be family-friendly with particular appreciation of the attentive and accommodating staff.
Guests keen on nightlife find the hotel's central location advantageous for accessing Newcastle's vibrant scene, though this comes with the downside of potential noise disturbances. Despite this, the location remains a key advantage for party-goers and night owls.
Overall, Leonardo Hotel Newcastle delivers a largely positive experience, driven by its excellent location, cleanliness, comfortable beds and exemplary staff service. Although there are areas for improvement, particularly with room updates and dining service speed, the hotel's strengths make it a reliable and recommended choice for visitors to Newcastle. Show more
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Hotel Taking Steps Towards Sustainability
This hotel is Green Tourism certified and is part of Leonardo Hotels' comprehensive sustainability strategy. The group is committed to reducing its environmental impact by cutting carbon emissions, seeking innovative solutions, and reducing energy use through renewable sources.
Family Friendly Hotel
While specific family-friendly amenities are not detailed, its modern accommodations and central location make it a reasonable choice for families visiting Newcastle.
Hotel near Nightlife Spots
Located on Scotswood Road, the Leonardo Hotel Newcastle provides access to city center nightlife options. While not directly in a primary nightlife hub, it offers reasonable access to the Quayside and other entertainment areas.
Business Hotel
This hotel offers essential business amenities and is located within a reasonable distance from the city center. It provides a standard option for business travelers.
Accessible Hotel
This hotel boasts two fully accessible double rooms and twelve additional rooms with accessible features across multiple floors. It ensures easy access with a ramp from street level, wide automatic front doors, and a lowered reception desk. Lifts to all floors have braille buttons, and a hearing loop is available.
4-Star Hotel
Room Types
Standard Double Room (2 Adults)Each contemporary, spacious rooms has a flat-screen TV with Freeview, spa toiletries, and spacious bathrooms. There is a workspace area and tea and coffee making facilities.
Standard Triple Room (3 Adults)Each contemporary, spacious rooms has a flat-screen TV with Freeview, spa toiletries, and spacious bathrooms. There is a workspace area and tea and coffee making facilities.
Superior King RoomThis room includes tea and coffee facilities, mineral water, 10% food and beverage discount,
and a complimentary daily coffee.
Standard Twin RoomEach contemporary, spacious rooms has a flat-screen TV with Freeview, spa toiletries, and spacious bathrooms. There is a workspace area and tea and coffee making facilities.
Superior Twin RoomThis room includes tea and coffee facilities, mineral water, 10% food and beverage discount,
and a complimentary daily coffee.
Superior Triple RoomThis room includes tea and coffee facilities, mineral water, 10% food and beverage discount,
and a complimentary daily coffee.
Guest Reviews
8.0
Very Good
Location
Located right in the heart of Newcastle, the Leonardo Hotel Newcastle enjoys rave reviews for its incredibly convenient location. This central positioning makes it an ideal choice for those looking to explore Newcastle with ease. Whether attending events at the Utilita Arena, catching a game at St. James' Park or sampling the vibrant nightlife and shopping in the city center, you’ll find everything within walking distance.
The hotel sits just a few minutes’ walk from the central railway station, adding to its accessibility and making it a great base for travelers. Guests have highlighted its proximity to popular attractions, shops, bars and restaurants, noting how easy it is to get around on foot. The hotel’s location also offers quick access to major transport routes, making it simple to navigate the city and surrounding areas.
Additionally, the surrounding area is praised for its quiet and peaceful ambiance despite being in a bustling part of the city. Some guests mentioned enjoying pleasant views from their rooms while appreciating the quietness offered by its tucked-away positioning.
Overall, the Leonardo Hotel Newcastle stands out for providing a blend of convenience, comfort and accessibility, making it a preferred choice for both first-time visitors and returning guests.
Breakfast
The breakfast at Leonardo Hotel Newcastle generally receives high praise from guests. Many found the breakfast to be excellent with a diverse selection catering to different tastes, including both hot and cold buffets. The full English options and continental choices were particularly appreciated and the fresh produce was often highlighted. Guests also noted the great value for money, especially when pre-booking at discounted rates. The gluten-free options and vegan choices were well-received, showing a broad consideration for dietary needs.
However, reviews also pointed out some inconsistencies. While the quality and presentation were lauded, there were mentions of food running out, especially during busy times and occasional issues with replenishing items like cutlery and pastries. Some found the breakfast chaotic and noted that certain items were not available or were lukewarm. Despite these issues, the overall impression remained positive with many guests recommending the breakfast and praising the friendly and accommodating staff.
Dinner
The Leonardo Hotel Newcastle offers an array of delicious dinner options with many guests expressing satisfaction with both the variety and quality of food available at the restaurant and bar. The restaurant menu is extensive and praised for its amazing dishes, while the bar also serves good pizzas and other enjoyable meals. Many guests noted the food as lovely and tasty, making dining a pleasurable experience.
However, there are some drawbacks. Several guests mentioned slow service times and occasional delays with room service and dinner orders sometimes taking longer than expected. The bar and restaurant were also occasionally unprepared for demand, resulting in limited menu options and some items being unavailable.
Prices at the hotel's dining facilities can be on the higher side and there were instances of subpar experiences, such as food not being piping hot or running out of certain drinks at the bar. Despite these issues, the general feedback highlights friendly and helpful staff and a comfortable dining environment, which is often conveniently located within walking distance of local attractions.
Overall, while there are areas that could see improvement, the food quality at Leonardo Hotel Newcastle receives favorable reviews from many guests, making it a decent dining option for travelers.
Rooms
Guest reviews of the Leonardo Hotel Newcastle offer a detailed insight into the experience of staying in its rooms. The feedback emphasizes that the rooms are generally of good size and notably clean, which suggests a strong commitment to cleanliness. Many guests found the rooms to be comfortable with sizable, cozy beds being a frequent highlight.
However, several reviews indicate that the décor and facilities are in need of updating. The bathrooms, in particular, are often singled out for being dated and sometimes in poor condition, needing refurbishments. Issues such as old fixtures, insufficient hot water and overall wear and tear are mentioned multiple times.
Despite some shortcomings in the aesthetics and modernity of the rooms, guests appreciated the spaciousness and found them to be a good value for money. Cleanliness continues to be a standout point with many rooms described as spotless. The room temperature, however, seems to be a common issue with several guests finding the rooms either too hot or too cold and there are notes about rooms not having adequate air conditioning.
Noise levels and maintenance issues also appear in the feedback with complaints about noise disturbances and occasional problems with room fixtures like broken lamps and non-functional TV remotes. Another frequently mentioned concern is that rooms sometimes felt damp and there were cleanliness oversights such as stained carpets and dirty sinks.
Overall, while the rooms at Leonardo Hotel Newcastle are praised for their size, cleanliness and comfort, there is a clear need for modernization and better maintenance to enhance the guest experience. The location is a notable benefit, making it convenient for travelers who value easy access to the city center.
Beds
Leonardo Hotel Newcastle receives a wealth of praise for its beds and bedding with many guests highlighting the comfort and quality of their sleep. The beds are frequently described as comfortable with some reviews even calling them super comfy. Guests often commend the large and soft beds, noting the excellent quality of pillows and duvets. Many reviews emphasize the appeal of the comfy mattresses and cozy bedding, which contribute to a restful night's sleep.
The spacious and clean rooms also seem to add to the overall comfortable stay, offering a warm and inviting atmosphere. Despite some minor criticisms regarding bed size and firmness, the consensus is overwhelmingly positive regarding the bed comfort. Cleanliness is another high point with multiple mentions of clean, fresh bedding and well-kept rooms. These aspects clearly play a crucial role in many guests' decisions to re-book and recommend the hotel.
In addition to the beds, guests find the hotel to be conveniently located, adding to their overall pleasant experience. While there are a few mentions of discomfort, the vast majority underline a comfortable stay, lauding the beds as a significant factor in their satisfaction with Leonardo Hotel Newcastle.
Cleanliness
Leonardo Hotel Newcastle offers a generally clean and comfortable experience with many rooms described as very clean, warm, spacious and well-maintained. Guests frequently highlight the hotel’s spotless environments and commend the comfortable beds and modern amenities.
The hotel’s cleanliness extends beyond the rooms with communal areas and reception being well-kept and tidy. However, some reviews mention that specific areas like bathrooms could benefit from a more thorough cleaning and refurbishment with reports of dated decor and occasional maintenance issues such as stained carpets and dusty corners.
Despite a few negative comments regarding bathroom cleanliness and occasional lapses in room servicing, the overall consensus points to a clean and pleasant environment, coupled with friendly and efficient staff. The hotel’s central location near the Utilita Arena and Central Station also adds to its appeal, making it a convenient choice for travelers.
In summary, Leonardo Hotel Newcastle provides a largely clean and satisfactory stay with a few areas needing improvement, but its positives make it a reliable option for visitors to the city.
Staff
The reviews of Leonardo Hotel Newcastle consistently highlight the exceptional friendliness and helpfulness of the hotel staff. From reception to housekeeping, guests often remarked on the warm and welcoming nature of the staff with many praising specific individuals like Brian and Jonathan for their exemplary customer service. Whether at check-in, the bar or throughout their stay, guests found the team to be consistently polite, accommodating and professional.
The reception staff, in particular, received numerous mentions for their courteous and efficient service, often going above and beyond to ensure guests felt welcomed and well-cared for. This includes promptly addressing issues, offering local recommendations and even small personal touches like arranging birthday drinks or providing umbrellas in the rain. Certain employees, such as Brian and Megan, stood out for their exceptional hospitality and were frequently mentioned for their positive impact on guests' experiences.
On the whole, the staff's engaging, friendly demeanor and their willingness to assist in any way possible left a lasting impression on visitors, contributing significantly to the overall positive guest experience at the hotel. While there were a few isolated mentions of less satisfactory interactions, these were vastly outnumbered by the numerous commendations for the staff's friendliness and professionalism.
Wi-Fi
Leonardo Hotel Newcastle offers complimentary WiFi that guests found to be generally reliable and stable. Many appreciated the decent speed and great working condition of the internet during their stay. The availability of free high-speed WiFi was noted positively multiple times, enhancing the overall experience. There were some instances of weak connectivity and occasional issues in certain rooms, but these seemed to be less frequent compared to the positive feedback. Overall, the majority of guests found the free WiFi service satisfactory.
Family
The Leonardo Hotel Newcastle generally receives positive remarks for families seeking a comfortable stay. Guests appreciate the cleanliness of the rooms, which are described as spotlessly clean and accommodating with a setup that includes both a double bed and a single bed, making it suitable for a family of three. The family rooms are praised for their spaciousness, providing ample space for a family to feel comfortable during their stay.
The atmosphere of the hotel is noted to be family-friendly with staff being particularly friendly and attentive to families, adding a personal touch to the experience. Instances like Brian's thoughtful gesture of leaving a gift and singing a cheerful song add to the welcoming and warm environment, making it more enjoyable for younger guests.
While the hotel lacks specific family services and amenities, its quieter location in the city is considered favorable for a family getaway. Guests mention that the environment is conducive to a peaceful stay with convenient access to various activities suitable for children.
Overall, the Leonardo Hotel Newcastle is considered a pleasant choice for families, offering spacious rooms and a cozy family atmosphere despite the absence of tailored family amenities.
Nightlife
Leonardo Hotel Newcastle is ideally positioned for those looking to immerse themselves in the city's vibrant nightlife. Conveniently located within walking distance of the train station and city centre, it offers easy access to a variety of pubs, bars and nightclubs, making it a great choice for those keen on enjoying the city's entertainment scene. Guests appreciated the plethora of nearby dining and drinking options, perfect for celebrations and social outings such as stag weekends and Valentine's Day festivities.
However, one should be prepared for the associated noise, as the nightlife proximity means that loud music and partying can often be heard, both from outside the hotel and within its hallways. The hotel is particularly situated near the lively gay scene, adding to its appeal for diverse groups seeking an energetic night out.
Despite some drawbacks like thin walls and occasional rowdy behavior from other guests, many found the location to be a key advantage, especially for those looking to revel in the city's dynamic nightlife. While not ideal for those seeking tranquility, Leonardo Hotel Newcastle's central position is unbeatable for party-goers and night owls.
4 Star
The reviews of Leonardo Hotel Newcastle present a mixed but largely positive picture, especially when it comes to comfort, cleanliness and location. Many guests appreciated the spacious, comfortable rooms and reported that they were always clean with the beds being particularly comfy. The hotel's well-maintained facilities, good value for money and friendly, polite staff were frequently highlighted, making it a great choice for a weekend away in Newcastle.
However, some guests felt that the facilities were not always up to typical four-star standards with certain rooms being compared to those in a budget travelodge rather than a high-end hotel. Despite these concerns, there were several mentions of the hotel providing an overall four-star experience with guests noting it was definitely worth the four stars. The hotel's great price and central location were significant positives.
On the downside, a few reviews pointed out that breakfast offerings could have been better and that some elements of the room did not meet the expected four-star quality. While some guests felt the hotel was overpriced, others disagreed and found it reasonably priced, suggesting that experiences may vary.
Ultimately, Leonardo Hotel Newcastle delivers a good balance of comfort, cleanliness and convenience, earning it praise from many who deem it worthy of its four-star rating despite a handful of critical reviews.
Business
Leonardo Hotel Newcastle consistently garners positive feedback from business travelers, primarily due to its ideal location and well-suited facilities. Guests appreciate its proximity to the railway station and the convenience of having bars and other amenities just across the road. This makes it a strategic choice for those attending conferences or business events in the area.
The hotel is particularly noted for its good facilities and amenities tailored to business needs, such as a business center and conference facilities. The rooms are described as spacious and quiet with firm beds, ensuring a restful stay, which is essential for business travelers. Although a hot water issue was mentioned, it seems to be an isolated concern amid otherwise functional offerings.
Reception services, highlighted by Brian and entertaining elements like magic tricks, add a personable touch that enhances the overall experience. Overall, the Leonardo Hotel Newcastle is deemed convenient and suitable for short business trips, offering everything necessary for a comfortable and productive stay.
Accessible
Leonardo Hotel Newcastle consistently receives praise for its easy accessibility, making it a convenient choice for guests with disabilities. Numerous reviews highlight its central location, which is not only close to the railway station but also within walking distance to the Arena and the city center. The staff consistently receive high marks for their friendliness and helpfulness with specific mentions of their attentive care towards disabled guests.
The hotel offers accessible rooms, which are noted for being spacious and well-suited for guests with mobility issues. However, some reviews suggest that the bathrooms could benefit from improved accessibility features. Despite this, the overall ease of access to the hotel, both by car and public transport, is frequently mentioned as a positive aspect.
Guests appreciate the efficient check-in and check-out processes, as well as the secure handling of luggage. Furthermore, the accessible location and convenient amenities, like on-site parking, contribute to a hassle-free stay. Though there are areas that could use some improvement, such as enhanced bathroom accessibility, the positive experiences far outweigh these minor issues, making Leonardo Hotel Newcastle a highly recommended option for travelers seeking accessible accommodations.
No, Leonardo Hotel Newcastle doesn't have any pool.
No, a spa isn't available at Leonardo Hotel Newcastle.
No, Leonardo Hotel Newcastle doesn't allow dogs.
No, parking facilities aren't available at Leonardo Hotel Newcastle.