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Summary of reviewsThe DoubleTree by Hilton Hotel Newcastle International Airport is praised for its unrivaled convenience, located just steps away from Newcastle Airport and a Metro line connecting to the city. This prime location, often praised as seamless and stress-free, makes it an ideal choice for travelers catching early flights or arriving late.
Guest reviews reflect overwhelmingly positive experiences, particularly in several key areas. The rooms are consistently described as spacious, clean, modern and comfortable, providing a quiet and restful environment ideal for pre- or post-flight stays. The high standard of cleanliness extends to both the rooms and public areas, underlining the hotel's commitment to hygiene and comfort.
The hotel staff receive high marks for their friendliness, professionalism and efficiency across various interactions, enhancing the guest experience further. Most find the service warm, quick and welcoming, making a strong first impression for arriving travelers.
The breakfast offering evokes a mixed response. On the positive side, a rich and varied selection of hot and cold foods, including fresh fruits, traditional cooked options and continental choices are well-liked. The breakfast area is also praised for its cleanliness and inviting atmosphere, supported by friendly service. However, inconsistencies in food quality, freshness and service efficiency are noted areas for improvement.
In terms of dining, guests appreciate the quality and variety offered, particularly in the on-site Italian restaurant and the bar. While the dining experience is largely positive, some guests feel that the prices are high for the quality received. There are occasional criticisms regarding food preparation and portions, as well as sporadic service delays.
Parking at the hotel is convenient and easy to use, though the fees are considered high by some guests, who suggest that clearer signage and more transparent pricing would be beneficial.
For families, the hotel is a great choice, offering spacious family rooms, suitable dining options for children and amenities like cots and toys. The hotel's close proximity to the airport makes family travel more manageable and less stressful.
Despite some criticisms, such as the occasional maintenance issue in rooms or the inconsistent Wi-Fi, the DoubleTree by Hilton Hotel Newcastle International Airport stands out for its prime location, high standards of cleanliness, spacious and comfortable rooms and friendly staff, making it a preferred choice for travelers flying through Newcastle. Show more
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Hotel near Golf Courses
This hotel offers good access to local golf courses, being approximately a 10-minute drive from Westerhope Golf Club and 5.7 km from Northumberland Golf Club.
Hotel Taking Steps Towards Sustainability
As part of the Cairn Hotel Group, this hotel was awarded a Gold Green Tourism accreditation in 2024. The group is committed to sustainable practices, including reducing energy usage, implementing LED lighting, and adopting renewable products.
Family Friendly Hotel
This hotel offers convenience for families traveling through the airport. It provides comfortable accommodations and amenities.
Hotel with Parking
Offering on-site parking and direct access to the airport, this hotel is extremely convenient for travelers with vehicles. The secure parking and proximity to the airport make it a top choice.
EV charging stations
Accessible Hotel
The hotel features 3 fully accessible bedrooms with spacious, wheelchair-accessible rooms and bathrooms, including roll-in showers with height-adjustable seats. Its reception, restaurant, and bar are fully accessible. The main entrance has an automatic door with a drop curb, and guide dogs are permitted.
Hotel with Gym
Features a well-equipped fitness center.
Hotel with EV Charging Stations
As part of the Hilton group, this DoubleTree hotel offers EV charging facilities. It provides a convenient option for travelers flying in or out of Newcastle International Airport who require EV charging during their stay.
4-Star Hotel
Located near Newcastle International Airport, this hotel offers convenience and comfort with modern amenities. It provides a relaxing environment for travelers.
Room Types
Deluxe King RoomThis room comes with a king-size bed, private bathroom, 37-inch LCD TV, free Wi-Fi, air conditioning, hairdryer and tea/coffee making facilities. Bathrobes, slippers and complimentary mineral water are provided.
King Guest RoomThis room comes with a king-size bed, private bathroom, 37-inch LCD TV, free Wi-Fi, air conditioning, hairdryer and tea/coffee making facilities.
Queen RoomThis room comes with a queen-size bed, private bathroom, 37-inch LCD TV, free Wi-Fi, air conditioning, hairdryer and tea/coffee making facilities.
Queen Room - Mobility AccessThis air-conditioned room with a queen-size bed features a 37-inch LCD TV, free Wi-Fi and tea/coffee making facilities. The private wet room bathroom features an accessible shower and grab rails.
Family RoomThis room comes with a private bathroom, 37-inch LCD TV, free Wi-Fi, air conditioning, hairdryer and tea/coffee making facilities.
Connecting Family King RoomThe unit has 1 bed.
King Room with Partial Runway ViewThe unit offers 1 bed.
Guest Reviews
8.4
Very Good
Location
The DoubleTree by Hilton Hotel Newcastle International Airport is the epitome of convenience for travelers. Just a few minutes' walk from the terminal, the location couldn't be more ideal for those catching early morning flights or arriving late at night. The hotel's prime positioning next to Newcastle Airport, literally just steps away, makes it incredibly accessible and stress-free for both departures and arrivals.
Guests frequently highlight the short walking distance with some mentioning it takes less than a minute to get to the terminal. The proximity to airport facilities is frequently praised, making it an exceptional choice for an airport hotel. The added convenience of being on the Metro line allows easy travel into the city, further enhancing its appeal.
Rooms are described as spacious, clean and comfortable, providing a restful environment for pre- or post-flight stays. The hotel's amenities, including on-site restaurants and bars, receive positive remarks and the friendly, efficient staff further elevate the guest experience. For those with early flights, the hotel’s closeness to the terminal is touted as priceless, contributing to a seamless travel experience. Overall, the DoubleTree by Hilton Hotel Newcastle International Airport offers unmatched convenience, making it the top choice for travelers flying through Newcastle.
Breakfast
The breakfast experience at the DoubleTree by Hilton Hotel Newcastle International Airport evokes a mixed response from guests. On the positive side, many reviews highlight a rich and varied selection of both hot and cold foods with several patrons commenting on the deliciousness and quality of the breakfast offerings. Terms like excellent, wonderful and lovely frequently appear in the descriptions, paired with mentions of a good value for money. Guests appreciated the ample variety, from fresh fruit and berries to the traditional cooked breakfast options. The continental breakfast also receives favorable remarks, particularly for early morning flights.
The dining area is described as clean and inviting with professional and friendly service from the staff adding to a generally pleasant experience. Guests also found the buffet breakfast to be good with plenty of choices and reasonable timings.
Nevertheless, there are notable criticisms. Some guests found the breakfast to be lacking in freshness and quality with complaints about cold food and stale croissants. A few guests mentioned the breakfast being boring and not up to the usual standards with specific issues like hard pancakes and a lack of hot items being pointed out. The price also drew mixed opinions; while some found it to be good value, others felt it was too expensive for what was offered. Additionally, logistical challenges, like slow service for hot items and disorganized ordering for items like fried eggs, were brought up.
In summary, while many guests have enjoyed a satisfying and varied breakfast at this hotel, there is room for improvement in consistency, quality and service efficiency.
Dinner
The DoubleTree by Hilton Hotel Newcastle International Airport offers a mixed dining experience that primarily leaves a positive impression with guests. The hotel features an on-site Italian restaurant, which many diners found pleasing, praising dishes like pizza and pasta. Some guests also mentioned enjoying meals in various dining areas including the bar and lounge with remarks highlighting the lovely food and good quality of service.
Particularly appreciated were the delicious hamburgers, tasty bar food and the excellent buffet breakfast that many found to be a notable start to their day. Guests commended the Italian restaurant often for its lovely ambiance and varied menu with some highlighting excellent portions and the delicious bruschetta.
Despite these praises, the hotel dining experience is not without criticism. A significant number of reviews pointed out that the food and drink prices were on the higher side, which some felt did not match the quality. Instances of disappointing dishes such as dry steaks, bland meals and basic avocado salads were noted, coupled with occasional complaints about portion sizes and uninspired flavors.
The restaurant service also received varied feedback. While some found the service professional and friendly, others reported issues including lengthy wait times and a lack of attentiveness, contributing to an overall impression of inconsistency.
Nevertheless, for many, the combination of good food, pleasant dining atmosphere and convenient location within the hotel created a generally satisfactory dining experience, perfect for those looking to relax and enjoy a meal without venturing out.
Rooms
DoubleTree by Hilton Hotel Newcastle International Airport offers a variety of room options that have garnered overwhelmingly positive feedback from guests. The rooms are frequently praised for their spaciousness and comfort, often described as large, clean and modern. Travelers appreciate the stylish and well-decorated interiors with many mentioning the spotless cleanliness that exceeds expectations.
Comfortable beds and well-appointed facilities are recurring themes, ensuring a pleasant stay. Guests have highlighted the rooms as being particularly effective for restful nights after long flights, thanks to their quiet ambiance and comfortable furnishings. The modern amenities provided in the rooms, including large beds and sleek bathrooms with modern showers, have also been well-received.
On the downside, some guests noted instances of dated decor and occasional maintenance issues such as poor ventilation or noisy air conditioning units. A few reviews mentioned the rooms being uncomfortably warm or cold at times. Nonetheless, these minor inconveniences were overshadowed by the overall positive experience.
In summary, the DoubleTree by Hilton Hotel Newcastle International Airport excels in providing spacious, comfortable and clean accommodations that meet the needs of travelers, making it a reliable choice for a restful stay near the airport.
Beds
The beds at DoubleTree by Hilton Hotel Newcastle International Airport have received mixed feedback from guests. On the positive side, many found the beds to be very comfortable, cozy and spacious. Phrases such as super comfy bed, large comfortable beds and very comfortable beds were recurrent. Guests appreciated the quality of the mattresses and pillows, often describing the beds as providing a good night's sleep. The pillows also garnered praise for being just right and comfortable.
However, not all reviews were as favorable. A significant number of guests found the beds to be too firm or hard, leading to discomfort. Some reviews mentioned beds being lumpy or having noisy springs, which detracted from the overall sleep experience. Additionally, there were isolated comments regarding poor quality or insufficiently warm bedding, as well as inconsistent levels of comfort across different rooms.
Overall, the hotel offers a range of bedding experiences with generally positive feedback on comfort, though there are noted instances where the firmness of the beds and the quality of bedding did not meet all guests' expectations.
Cleanliness
The DoubleTree by Hilton Hotel Newcastle International Airport has received commendable feedback regarding its cleanliness. The majority of guest reviews highlight how clean the hotel is overall with numerous mentions of very clean or spotlessly clean rooms. The hotel maintains high standards of hygiene with clean towels provided daily and immaculate bathrooms.
The rooms are frequently described as comfortable, spacious and well-appointed, offering a welcoming and modern environment. The bedding and sheets are consistently clean and the hotel’s public areas are also kept tidy and inviting.
However, a few reviews noted areas that could use improvement, such as some rooms needing updates or deeper cleaning and rare instances of dirty marks or stains on surfaces and curtains. Some bathrooms had issues like flooding floors or grout that needed attention. Despite these minor setbacks, the general consensus among guests is that the DoubleTree by Hilton Hotel Newcastle International Airport excels in providing a clean and comfortable stay.
Staff
The staff at the DoubleTree by Hilton Hotel Newcastle International Airport consistently receive high praise from guests for their friendliness, professionalism and efficiency. Across various interactions, including check-in, check-out and throughout the stay, the staff are described as accommodating, helpful and attentive. The reception team stands out for their warm welcomes and organized service, creating a pleasant first impression for many.
Guests note that the receptionists and other front desk staff manage quick and efficient registrations with several reviewers appreciating their courteous and welcoming demeanor. The housekeeping and restaurant teams also gain favorable mentions for their kindness and helpfulness.
However, some guests have experienced inconsistent service, highlighting moments where staff appeared scripted, robotic or inattentive. There are occasional reports of rudeness or unfriendliness, but these seem to be exceptions rather than the rule.
Overall, the DoubleTree by Hilton Hotel Newcastle International Airport is recognized for its team of friendly, professional and efficient staff who generally ensure a positive and welcoming environment for their guests.
Wi-Fi
The Wi-Fi at the DoubleTree by Hilton Hotel Newcastle International Airport has received mixed reviews from guests. On the plus side, many appreciated that the Wi-Fi was free and worked well with good speeds and easy access. Some guests specifically noted that the Wi-Fi worked perfectly and was excellent.
However, numerous reviews also highlighted issues. Many guests experienced slow or inconsistent Wi-Fi with some struggling to connect at all. There were mentions of problems accessing the Wi-Fi or being kicked off during the night, which led to missed calls and messages. Wi-Fi coverage seemed particularly problematic in rooms and corridors and some reported no access to Wi-Fi at all. Additionally, the poor mobile signal for O2 and Vodafone added to the connectivity woes, leaving some guests without reliable internet access.
Overall, while the DoubleTree by Hilton Hotel Newcastle International Airport offers free Wi-Fi that works well for some, consistent internet access remains a significant area for improvement.
Gym
The DoubleTree by Hilton Hotel Newcastle International Airport offers a gym located on level 3 that guests have generally found to be clean and modern. While some have noted that the gym is quite small and basic, others appreciated it for being sufficient and convenient, particularly for short holiday workouts or a quick session before an early flight due to its 24-hour accessibility. The equipment is well-maintained and the interior remains quite clean. Despite these positives, a few guests mentioned that the gym could use more equipment and reported noise issues from the gym affecting their stay. There were also occasional problems with air conditioning in the fitness area, which could mar the workout experience. Overall, the gym seems adequate for a brief stay, offering the essential facilities needed for a basic workout.
Parking
Guests of the DoubleTree by Hilton Hotel Newcastle International Airport have shared mixed feedback about the parking facilities. On the positive side, the parking is generally described as convenient, easy and well-located. Many appreciated the availability of overnight parking and the straightforward process to book and check-in. The parking meters are modern, accepting card payments and the hotel also offers electric vehicle charging stations, adding to its convenience.
However, several guests felt that the parking fees were higher than expected with charges around £10-£15 per night. Some suggested that these fees should be included in the room rate or at least be cheaper, citing that the parking prices at the hotel were more economical than the airport but still on the higher side. There were also comments about inadequate signage and difficulties in finding the car park entrance, which could use improvement.
Overall, while the parking facilities are well-maintained and accessible, better signage and more transparent pricing could significantly enhance guest satisfaction.
Family
The DoubleTree by Hilton Hotel Newcastle International Airport offers a welcoming environment for families traveling with children. Guests frequently commend the spacious family rooms that provide ample space for parents and children, including both young infants and large teenagers. The availability of children's menus ensures that younger guests have suitable dining options, making mealtimes more convenient and enjoyable.
The hotel’s family-friendly atmosphere is consistently highlighted with mentions of comfortable and adequately sized rooms that cater well to families of four. Despite one minor note of a room allocation issue, the overall experience suggests that families can look forward to a comfortable stay. Additionally, the convenience of being located opposite the airport terminal is a significant advantage, making travel with children smoother and less stressful.
The hotel’s ability to accommodate families is further supported by amenities such as quick provision of cots and the presence of toys for children, which add to the welcoming ambiance. For those not using the airport, the location also serves as a good base for family visits in the surrounding area.
Overall, the DoubleTree by Hilton Hotel Newcastle International Airport stands out as a family-friendly destination with large, comfortable rooms and thoughtful amenities tailored to the needs of families traveling with children.
4 Star
Located conveniently close to Newcastle Airport and Metro stations, the DoubleTree by Hilton Hotel Newcastle International Airport provides a four-star experience that consistently meets high expectations. The hotel offers exceptional comfort and quality with rooms that are clean, tidy and functional. The overall decor and ambiance reflect its four-star rating, ensuring a comfortable and pleasant stay.
Guests have praised the hotel's amenities and services, describing them as great and consistently up to Hilton's standard. The continental breakfast, although not always meeting the highest expectations, is generally considered good. The overall service is excellent with friendly staff contributing to a very positive hotel experience.
Though the price is above moderate, the value received is deemed good given the high standard of facilities and services. This hotel is frequently highlighted for its cleanliness and efficient processes, earning glowing reviews from guests.
In summary, the DoubleTree by Hilton Hotel Newcastle International Airport is a beautiful hotel offering best-in-class comfort, excellent service and facilities that are well-aligned with its four-star rating. It enjoys a reputation for consistently high quality, making it a preferred choice for many travelers.
Business
The DoubleTree by Hilton Hotel Newcastle International Airport offers a solid array of facilities and services tailored for business travelers. It features a business center equipped with essential amenities and provides spacious working areas that are well-suited for meetings and professional work. The WiFi quality in the rooms is noted to be reliable, albeit inconsistent in some reviews.
The hotel's location is particularly praised for its convenience, especially being a very short walk from the airport. This makes it an ideal choice for those conducting business in Newcastle or requiring easy access to flights. The reception service is generally described as efficient and welcoming, which contributes to a smooth check-in and check-out process for business guests.
Business facilities such as conference rooms and dedicated meeting areas are well-managed, ensuring a professional environment for corporate events. Staff are frequently highlighted as friendly and helpful, adding to the overall positive experience for those traveling for work.
However, some feedback suggests that while the hotel is functional, it may not be fully equipped to meet all business needs. There are mentions of areas needing improvement, such as the speed of the reception desk service and the overall sufficiency of business services.
In summary, the DoubleTree by Hilton Hotel Newcastle International Airport stands out for its prime location, efficient business amenities and a friendly atmosphere, making it a good choice for business travelers despite some room for service enhancements.
Accessible
The DoubleTree by Hilton Hotel Newcastle International Airport offers commendable accessibility features, making it a suitable choice for guests with disabilities. The hotel boasts accessible facilities, including good wheelchair-accessible rooms, available elevators and accessible toilets. It is a convenient option for disabled travelers because of its proximity to Newcastle Airport, being just a short walk away—literally about 30 seconds to 2 minutes.
Rooms are noted to be comfortable, serene and family-friendly, suitable for children and larger groups with the provision of family rooms. The hotel makes accessing upper floors straightforward with the inclusion of disabled lifts and ramp access.
However, some areas can be improved, particularly concerning access to reception and certain amenities. There are reports of cluttered pathways leading to the reception desk and side entrance, making navigation challenging. Additionally, the disabled toilet in the restaurant has been described as not easily accessible.
Despite these issues, the hotel maintains excellent accessibility in other areas, including spacious, clean and quiet accessible rooms with large bathrooms and features like roll-in showers. The general ease of access and welcoming environment for families and children further enhances its appeal for disabled guests.
No, DoubleTree by Hilton Hotel Newcastle International Airport doesn't have any pool.
No, a spa isn't available at DoubleTree by Hilton Hotel Newcastle International Airport.
No, DoubleTree by Hilton Hotel Newcastle International Airport doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton Hotel Newcastle International Airport.
Yes, DoubleTree by Hilton Hotel Newcastle International Airport has a gym.