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Summary of reviewsEmbassy Suites Newark - Wilmington/South receives overwhelmingly positive reviews for its convenient location, exceptional breakfast offerings, spacious accommodations, and friendly staff. The hotel is ideally situated near the University of Delaware, making it a perfect choice for visitors attending university events or exploring nearby attractions. Guests particularly appreciate the peaceful environment and the proximity to major highways.
The breakfast at Embassy Suites is a standout feature, frequently described as tremendous and fantastic. Guests enjoy a wide array of delicious options, including a popular made-to-order omelet station. The freshness and quality of the food, combined with the attentive staff, make breakfast a delightful experience. The complimentary happy hour with snacks and drinks is an added bonus that enhances the overall stay.
Accommodations are praised for their spaciousness, cleanliness, and comfort, with many guests noting the well-thought-out room layouts and restful beds. While some mention dated furniture, the overall comfort and cleanliness are not compromised. The hotel's commitment to maintaining a clean and inviting atmosphere extends throughout the property, supported by diligent housekeeping.
The staff at Embassy Suites is consistently lauded for their friendliness and helpfulness, contributing significantly to a positive guest experience. Individuals such as Ms. Denise and Ms. Dawn receive special mentions for their exceptional hospitality. The hotel is also noted for its family-friendly environment, offering spacious suites suitable for larger groups and activities like a swimming pool that are popular with children.
While the pool receives mixed reviews, with some concerns about maintenance, it remains a valued feature for many families. The hotel could benefit from improvements in pool upkeep to enhance the guest experience further. Overall, Embassy Suites Newark - Wilmington/South is highly recommended for its convenience, comfort, excellent service, and family-friendly amenities, making it a solid choice for visitors to the area. Show more
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Categories
Hotel near Golf Courses
This hotel is situated directly across the street from White Clay Creek Country Club, offering convenient access to its golf facilities.
Family Friendly Hotel
This hotel provides spacious suites, perfect for families needing extra room. It includes complimentary cooked-to-order breakfast and an evening reception, offering value and convenience for families. The indoor pool is great for year-round fun.
Hotel with Swimming Pool
This hotel provides a conducive environment for relaxation and recreation, as it features a swimming pool. It's a great choice for travelers seeking a comfortable stay with leisure amenities.
Indoor Pool
Business Hotel
Embassy Suites Newark – Wilmington/South offers over 10,000 square feet of flexible meeting space. It is located across the street from the University of Delaware Campus and next to the new STAR Campus.
4-Star Hotel
This hotel offers spacious suites with separate living areas, providing extra comfort for guests. The complimentary breakfast and evening reception are added perks.
Hotel with EV Charging Stations
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Accessible Hotel
Hotel with Gym
Hotel with Indoor Pool
Room Types
Executive King Suite - Non-SmokingThis suite includes a sofa bed, large conference table, and cooked-to-order breakfast.
Two-Room King Suite - Non-SmokingThe suite features air conditioning, a seating area, a safe deposit box and a TV with cable channels.
Suite with Two Queen Beds - Non-SmokingThis suite is air-conditioned and features a TV with cable channels, a seating area and a safe deposit box.
One-Bedroom King Suite with Tub - Mobility and Hearing Access/Non-SmokingThe suite provides air conditioning, a seating area, a safe deposit box and a TV with cable channels.
One-Bedroom Queen Suite with Two Queen Beds - Mobility and Hearing Access/Non-SmokingThis suite is air-conditioned and features a TV with cable channels, a seating area and a safe deposit box.
Guest Reviews
7.8
Good
Location
Embassy Suites Newark - Wilmington/South offers a prime location that is ideal for various types of visitors, particularly those with ties to the University of Delaware. The hotel's close proximity to the university makes it an excellent choice for guests attending events or visiting students. Additionally, the location is convenient for accessing major highways, offering ease of travel to nearby attractions and shopping areas. Guests appreciate the peaceful and comfortable environment, enhanced by the friendly staff and clean facilities. The on-site TGI Fridays restaurant, as well as complimentary amenities like breakfast and happy hour, add to the overall positive experience. Whether attending a graduation, family reunion, or simply exploring the area, the hotel's location and services make it an appealing option for a stay in Newark.
Breakfast
Embassy Suites Newark – Wilmington/South consistently receives high praise for its breakfast offerings, leaving a lasting positive impression on guests. The breakfast, described as tremendous, fantastic, and amazing, features a wide array of delicious choices that cater to various tastes. A particular highlight is the made-to-order omelet station, lovingly prepared by a chef who has become a guest favorite for their skill. Fresh fruits, an assortment of baked goods, and gluten-free options further enhance the dining experience.
The breakfast hours, running from 7 am to 10:30 am, provide ample time for guests to enjoy the generous spread. The breakfast is not just about the variety but also the quality, with guests noting the freshness and taste of the food. The pleasant and helpful staff contribute significantly to the positive ambiance, making breakfast a delightful event each morning.
The hotel also offers a free happy hour with snacks and drinks, adding a pleasant touch to the overall stay. Despite operating under new normal conditions, the breakfast continues to impress with its organization and excellence, reminiscent of the pre-pandemic era. Overall, Embassy Suites Newark – Wilmington/South delivers an exceptional breakfast experience, consistently exceeding expectations and becoming a standout feature of any stay.
Rooms
Embassy Suites Newark - Wilmington/South offers a welcoming stay with its spacious, clean, and comfortable rooms. Guests consistently praise the large size and well-thought-out layout, making these suites particularly suitable for families or group stays. The beds earn high marks for comfort, providing a restful night's sleep. Travelers appreciate the quiet atmosphere and find the rooms to be a perfect retreat.
Cleanliness is often commended, with many visitors noting the tidiness and the quality of amenities like soaps and shampoos. Despite some comments about dated furniture and occasional stains, the overall comfort of the suites is not compromised, adding to a generally positive experience. The hotel's location near the University of Delaware further enhances its appeal, providing convenience for those visiting the area.
Guests frequently highlight the excellent breakfast and the evening happy hour, emphasizing them as standout features of the stay. The hotel's hospitality is also noted, with staff being described as friendly and accommodating. Although some areas may benefit from updates, the Embassy Suites successfully delivers a comfortable and enjoyable experience with its spacious accommodations and thoughtful amenities.
Beds
The Embassy Suites Newark - Wilmington/South is noted for providing guests with a generally satisfying sleeping experience. Many reviews highlight the comfort of the beds, describing them as comfortable and even super comfortable. Guests appreciate the clean rooms and cozy atmosphere, which contribute to a restful stay. While most sleepers find the beds to be satisfactory, some mention issues like overly soft or broken beds, and a few noted concerns with the pillows being smaller than usual and slightly soft. However, the overwhelming feedback emphasizes a pleasant and restful night, with the comfortable beds being a particular point of praise.
Cleanliness
Embassy Suites Newark - Wilmington/South consistently impresses guests with its cleanliness and welcoming atmosphere. Visitors frequently remark on the overall cleanliness of the hotel, emphasizing very clean rooms and a well-maintained property, which contributes to a comfortable stay. The spacious rooms, clean and inviting lobby, and attractive property are highlighted among its appealing features. Housekeeping efforts are particularly commended, ensuring that rooms, such as those on the sixth floor, are impeccably clean. Guests feel comfortable with the friendly and respectful staff, enhancing the overall experience. The cleanliness extends to common areas as well, providing a pleasant environment throughout the hotel. The convenient location near highways, shopping, and restaurants, along with a nice pool and enjoyable breakfast offerings, adds to the hotel's appeal. While some mention the need for an update in furnishings, the cleanliness and comfort remain a consistent and appreciated aspect, making Embassy Suites a great choice for a relaxing stay.
Staff
Embassy Suites Newark - Wilmington/South is distinguished by its remarkable staff, earning consistent praise from guests for their exceptional hospitality. Visitors often describe the staff as friendly, welcoming, and always ready to assist with any needs or questions. Whether it’s the front desk staff or those attending to the breakfast area, the employees are noted for their politeness, efficiency, and genuine willingness to ensure a comfortable and satisfying stay. Several guests have highlighted individuals like Ms. Denise and Ms. Dawn, applauding their exemplary hospitality efforts. Guests frequently mention feeling valued and attended to, with the staff often going out of their way to accommodate special requests. While most reviews speak highly of the staff's courteous nature, a few mention less favorable interactions. Overall, the positive experiences significantly outweigh the negative, painting a picture of a hotel where the staff and their service stand out as a key attribute, enhancing the overall guest experience.
Pool
At the Embassy Suites Newark - Wilmington/South, guests have mixed experiences regarding the swimming pool facilities. The pool itself is heated and generally warm, which enhances the experience for many visitors. Some guests appreciate the pool as a wonderful perk that makes their stay enjoyable, with children particularly enjoying their time swimming. There are mentions of the pool being clean at times, which paired with great room service makes for a pleasant visit.
However, there are notable concerns that may detract from the overall experience. The pool area could benefit from more regular attention as the water has been observed as cloudy and occasionally dirty, and the surrounding area can become wet and potentially unsafe, particularly near elevators. The hot tub is frequently reported as non-operational, with colder water and a lack of bubbles, which disappoints guests looking forward to using it.
Several guests have commented on the pool's availability, noting closures or restrictions at certain times without prior notification, which can cause inconvenience. Despite these issues, the positive aspects of the pool's warmth and some successful visits show it retains value to some visitors, especially families. Overall, while the pool area offers potential for enjoyment, enhancements and maintenance could improve the experience significantly.
Family
Embassy Suites Newark - Wilmington/South emerges as a family-friendly choice for those visiting the area, offering a comfortable and accommodating environment for both parents and children. The hotel appears to cater well to families with spacious suites that allow for large family gatherings, making it an excellent option for quick family getaways or after visiting attractions like the Santa train ride in Wilmington. Guests commend the friendly and helpful staff, which contributes positively to the overall experience.
The hotel provides added perks such as a breakfast buffet with made-to-order omelettes, which guests find enjoyable and convenient. The evening reception featuring snacks and drinks is appreciated as a nice touch, enhancing the value for families looking to unwind. The swimming pool proves to be a popular activity for children, enticing families to take a break from their routines.
While the hotel delivers in many family-oriented aspects, some reviews suggest that it can become noisy with kids running around, and there could be areas for improvement in soundproofing and regulation enforcement. Despite these concerns, the hotel is recommended for its family and pet-friendly atmosphere, making it a solid choice for those needing a welcoming and practical home base during their travels.
Yes, Embassy Suites Newark - Wilmington/South has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Embassy Suites Newark - Wilmington/South.
No, Embassy Suites Newark - Wilmington/South doesn't allow dogs.
No, parking facilities aren't available at Embassy Suites Newark - Wilmington/South.
Yes, Embassy Suites Newark - Wilmington/South has a gym.