Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South

New York 40.75401100, -73.99397200 , 338 West 36th Street (Show on Map)
8.2
Very Good


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Summary of reviewsFairfield Inn & Suites by Marriott New York Manhattan/Times Square South consistently receives high praise for its exceptional location, cleanliness, friendly staff and comfortable beds, making it a top choice for both leisure and business travelers. Situated in Midtown Manhattan, the hotel is strategically placed near iconic landmarks such as Times Square, Penn Station and Madison Square Garden, as well as multiple subway lines, providing excellent connectivity for exploring New York City. Guests appreciate its central yet relatively quiet street, which offers a peaceful reprieve from the hustle and bustle of Manhattan.

The hotel excels in cleanliness with rooms and common areas frequently described as spotless and well-maintained. Daily housekeeping ensures that guests enjoy a sanitary and comfortable environment throughout their stay. The staff, noted for their friendliness and professionalism, further enhance the guest experience by going above and beyond to meet needs and accommodate special requests.

Comfortable and modern, the rooms are equipped with useful amenities such as microwaves, fridges and coffee makers. High-quality bedding and spacious king-size beds contribute to a restful night's sleep, though room size and storage may be limited for larger groups or families. Guests on higher floors often enjoy stunning views of New York landmarks, adding to the appeal.

The breakfast service receives mixed reviews. On the positive side, it is appreciated for its convenience, variety and being included in the room price, offering an ample assortment of sweet and savory options. However, the area can become overcrowded during peak hours and there are calls for more fresh and healthy choices along with better seating arrangements.

For business travelers, the hotel provides well-equipped and accessible business facilities, including meeting rooms and a business center, making it an ideal choice for company stays. The quality-price ratio is particularly favorable, providing excellent value in an otherwise expensive city.

While the WiFi and parking services have some room for improvement with occasional connectivity issues and limited on-site parking options, these factors do not significantly detract from the overall positive experience.

In summary, Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South delivers a standout three-star experience with its prime location, exceptional cleanliness, comfortable accommodations and dedicated staff, ensuring a pleasant and convenient stay for all guests.
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Room Types
Queen Room with Two Queen Beds - Non-Smoking Providing free toiletries, this family room includes a private bathroom with a bath or a shower and a hairdryer. The family room provides air conditioning, a private entrance, a tea and coffee maker, a seating area and a flat-screen TV with streaming services. The unit offers 2 beds.

King Room - Non-Smoking Offering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. This double room is air-conditioned and has a flat-screen TV with streaming services, a private entrance, a tea and coffee maker and a seating area. The unit has 1 bed.

Queen Room with Two Queen Beds - Non-Smoking Accessible Featuring free toiletries, this quadruple room includes a private bathroom with a bath or a shower and a hairdryer. The quadruple room features air conditioning, a private entrance, a tea and coffee maker, a seating area and a flat-screen TV with streaming services. The unit has 2 beds.

Executive King Room - Non-Smoking Featuring free toiletries, this family room includes a private bathroom with a bath or a shower and a hairdryer. The family room features air conditioning, a private entrance, a tea and coffee maker, a seating area and a flat-screen TV with streaming services. The unit has 1 bed.

Executive King, City View Offering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The double room offers air conditioning, a private entrance, a tea and coffee maker, a seating area and a flat-screen TV with streaming services. The unit has 2 beds.

Executive Queen Room with Two Queen Beds Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with streaming services, a private entrance, a tea and coffee maker and a seating area. The unit offers 2 beds.

King Room - Hearing Accessible The unit offers 1 bed.

King Room - Mobility Accessible with Roll-in Shower The unit has 1 bed.

Double Room with Two Double Beds - Mobility Accessible with Roll-in Shower The unit offers 2 beds.

Guest Reviews
8.2
Very Good
Location
Nestled in the heart of Manhattan, the Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South shines with its central location. Guests repeatedly applaud its strategic placement near key landmarks like Times Square, Penn Station and Madison Square Garden. The proximity to multiple subway stations ensures convenient access to a myriad of attractions across New York City, making it a superb base for exploring both Lower and Upper Manhattan.

The hotel sits in Midtown Manhattan, making it walkable to iconic spots such as Hudson Yards, The Edge and a variety of theaters and restaurants. Visitors appreciate the blend of being in the bustling city center yet enjoying a relatively quiet street, offering a reprieve from the usual Manhattan hustle.

Many point out that the hotel’s location is ideal for both first-time visitors and seasoned travelers looking to immerse themselves in everything the city has to offer. The nearby subway lines provide easy routes to theatre districts, shopping hotspots like Macy's and cultural landmarks including the Empire State Building and The Highline.

With its exceptional connectivity and accessibility, the Fairfield Inn & Suites appeals to tourists who wish to be close to it all. Guests also highlight the friendly and accommodating staff, the comfort of the clean rooms and tips like the convenience of nearby transport options and nearby conveniences like the metro, ensuring an all-rounded positive note on the hotel’s location.

Breakfast
The breakfast experience at Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South garners mixed reviews. Positively, guests appreciate the convenience, variety and the fact that breakfast is included in the room price, noting it as a great way to start their day with an assortment of both sweet and savory options. Many mention a diverse selection available in the buffet including bagels, scrambled eggs, cereal, fresh fruits and warm beverages. The breakfast is described as abundant, delicious and often well-stocked and replenished promptly by attentive staff. Flexible hours until 11 am, accommodating personnel and additional perks like complimentary happy hour also garnered praise.

However, the breakfast service has several critiques. The area often becomes overcrowded and chaotic, making it hard to find seating during peak hours. Guests noted the repetitive nature of the meals and the lack of fresh and healthy options. Disposable tableware, including plastic cutlery and paper plates, was another point of contention, raising concerns about environmental impact and food presentation. Some reviews also mention low-quality and bland breakfast items that do not meet expected standards, leading to an overall underwhelming experience for many.

In conclusion, while the breakfast adds value and convenience to the stay, there are notable areas for improvement, especially regarding variety, quality and seating arrangement to enhance the overall guest experience.

Rooms
Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South offers a mix of experiences for guests with room size being a major discussion point. Many guests appreciated the rooms for being clean, modern and equipped with useful amenities like microwaves, fridges and coffee makers. The beds were frequently noted as comfortable with high-quality bedding contributing to a good night's sleep.

Views from higher floors were often highlighted as fantastic, providing a glimpse of iconic New York landmarks like Hudson Yards and the World Trade Center. Sound insulation was generally praised, contributing to a peaceful stay despite the bustling city outside.

While rooms were typically on the smaller side, this is expected in New York and many found them functional and cozy. Families and groups, however, often found the space insufficient, particularly when accommodating extra beds or navigating with multiple suitcases. Some reviews mentioned the tight storage space with limited room for clothing.

Cleanliness was a recurring theme with rooms frequently described as very clean, modern and well-maintained. Housekeeping was usually reliable but occasionally inconsistent on daily cleanings. The bathrooms earned positive remarks for cleanliness and modern fixtures, although a few guests noted issues with size and privacy.

Overall, the room experience at Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South is characterized by cleanliness, comfort and functionality with room size and storage being the primary constraints for some guests.

Beds
Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South has garnered positive feedback regarding the comfort and quality of its beds. Guests consistently praised the beds for being comfortable with many specifically noting the large and spacious king-size beds. The mattresses and pillows were frequently highlighted as very comfortable, often described as cozy, super comfy and even perfect. Bedding and linens were noted to be clean and of good quality with fresh towels provided daily. Some guests mentioned that the beds were great and fantastic, adding to the overall appeal of the rooms, which were also described as neat and clean.

However, some guests found the beds slightly soft or too small, especially for families. There were occasional mentions of the sofa beds being uncomfortable and too small. Despite these minor drawbacks, the overall sentiment was highly positive with the beds contributing significantly to a restful stay in the bustling heart of Manhattan.

Cleanliness
Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South garners high praise for its cleanliness from guests. The hotel's overall appearance is consistently described as very clean and well-maintained. Rooms and bathrooms receive similar commendations, frequently being categorized as very clean, spotless or extremely clean. Daily housekeeping seems to be reliable, ensuring rooms are cleaned, tidied and well-equipped with fresh towels and bedding regularly. However, some guests reported occasional lapses in thorough vacuuming and delayed or inconsistent housekeeping services.

Despite these occasional drawbacks, the hotel's cleanliness stands out as a prominent feature with many guests finding the facilities clean, sanitary and comfortable. The modern and fresh ambiance of the rooms and bathrooms enhances the overall appeal, making guests feel safe and at ease during their stays. The friendly staff complements the hotel's cleanliness, contributing positively to the guest experience. Minor issues like small room sizes and occasional housekeeping delays do not significantly detract from the general perception of the hotel's exceptional cleanliness.

Staff
Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South receives high praise for its exemplary staff. Guests frequently highlight the staff as exceptionally friendly, helpful and professional. Employees across all departments, from reception to housekeeping, are commended for their welcoming and supportive nature. Numerous reviews emphasize that staff members are consistently attentive to guests' needs, often going above and beyond to ensure a pleasant stay.

Visitors often mention the professionalism and efficiency of the reception and front desk teams, who manage everything from check-in to special requests with enthusiasm and courtesy. Staff members are also recognized for their ability to communicate effectively with many guests noting their proficiency in multiple languages, which enhances the overall guest experience.

The breakfast staff receives specific kudos for their prompt service and friendliness, ensuring that each morning starts on a positive note. Bellhops and security staff are noted for their courtesy and helpfulness, further contributing to the welcoming atmosphere of the hotel.

Overall, the reviews reflect a consistent theme of highly positive interactions with the hotel staff, underscoring their pivotal role in providing excellent service and creating a warm and accommodating environment. However, there are occasional mentions of less satisfactory experiences, such as slow service response or unhelpful behavior from certain individuals, but these instances appear to be outliers compared to the overwhelmingly positive feedback.

Wi-Fi
The WiFi at the Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South received mixed feedback from guests. While some noted initial inconsistencies in the connection, these issues tended to improve over time. Many guests praised the WiFi for its good quality, stable and high-speed performance, which was crucial for those needing to work. The inclusion of free WiFi throughout the hotel, including common areas and as part of the buffet, was appreciated. However, a few guests experienced difficulties connecting or found the internet slow and occasionally non-functional. Generally, the WiFi service, when stable, was deemed satisfactory and a positive aspect of their stay.

Parking
The Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South provides various parking options for guests, albeit with several nuances. Parking is generally available though it tends to be off-site, as the hotel has limited on-site parking spaces. There is a parking garage conveniently located nearby and the hotel offers discounted rates for parking on 34th Street.

Parking can be a challenge, especially during busy hours, though some guests found it relatively easy to secure parking even when arriving late. However, others mentioned difficulties such as the small size of available lots and occasionally confusing off-site arrangements.

While the room rate does not include parking fees, the hotel sometimes offers free parking in cases of booking issues. Otherwise, standard parking charges are applicable and can be on the higher side—reported around $40 per day. Despite some challenges, the hotel strives to mitigate parking concerns, offering secure and convenient options near the premises.

3 Star
Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South offers a practical choice for travelers seeking good value in the heart of New York City. This hotel perfectly meets the expectations of a three-star establishment, providing uncomplicated yet clean accommodations. Guests highlight the comfort and coziness of the rooms, emphasizing the friendly and helpful staff. The quality-price ratio is particularly favorable, making it an affordable option in an otherwise pricey city.

The location is another significant advantage, ideal for both city explorers and business travelers. Despite falling short of European four-star standards, the hotel delivers an excellent three-star experience, often exceeding what one might expect from similar rated accommodations.

Breakfast is standard for a three-star hotel and while it may not match four-star continental spreads, it is adequate. Minor issues encountered by guests are typically acceptable within the three-star category. Overall, the Fairfield Inn & Suites stands out as a fantastic hotel for its rating, providing a pleasant stay with the essential amenities needed for a comfortable visit to NYC.

Business
Located in the heart of Manhattan, Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South serves as an ideal hub for business travelers. The hotel boasts a perfect location that caters to both business and leisure, making it convenient for guests with various agendas. Featuring well-equipped business facilities, the property ensures that professionals have everything they need, including accessible business and meeting rooms. The business center is notably well-equipped and accessible, providing useful amenities and comprehensive arrangements for business meetings and conferences. This makes it an optimal choice for business trips and company stays. Many guests, including business owners and corporate entities, find the location and services indispensable for their needs with favorable business rates further enhancing its appeal.


No, Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South doesn't have any pool.

No, a spa isn't available at Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South.

Yes, Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South welcomes dogs.

Yes, parking facilities are available at Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South.

No, Fairfield Inn & Suites by Marriott New York Manhattan/Times Square South doesn't have a gym.

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