Hilton Garden Inn New York Manhattan Midtown East
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Summary of reviewsThe Hilton Garden Inn New York Manhattan Midtown East is highly appreciated for its prime location in the heart of Manhattan. Guests consistently praise its close proximity to top city attractions such as Central Park, Times Square and Rockefeller Center, as well as convenient access to multiple subway stations, making it ideal for both business and leisure travelers. The neighborhood is described as safe, relatively tranquil and packed with dining and shopping options, offering a perfect blend of convenience and city vibrancy. Modern amenities and friendly staff further enhance the overall guest experience.
Breakfast receives mixed reviews with some guests enjoying the decent quality and variety, while others point out issues such as repetitiveness, lack of options and organizational challenges. The experience is often contrasted with nearby alternative breakfast spots, which some guests found quite appealing.
The dinner service in the hotel's restaurant also receives mixed feedback. Guests appreciate the quality of the food and service but note occasional closures and staffing limitations. Nevertheless, the hotel's location offers an abundance of dining options in the vicinity, ensuring varied and satisfying meals.
Rooms are often highlighted for their cleanliness, comfort and practical amenities such as fridges and microwaves. Despite some reports of small sizes and outdated decor, particularly for families or larger groups, the rooms are generally deemed adequate for short stays. Cleanliness opinions are mixed with many praising the clean and cozy rooms while others report issues with housekeeping consistency and service quality.
The hotel's staff garners frequent commendations for being courteous, professional and helpful, contributing to an overall positive environment. However, there are occasional reports of rudeness and inattentiveness, indicating some variability in service quality.
Guests appreciate the availability of free WiFi, though some experience occasional slow speeds and intermittent service. The fitness center is positively noted, providing a quiet and functional workout space. Parking is convenient but considered expensive with some mixed experiences regarding valet services.
Families find the hotel suitable and appreciate its location and affordability, despite some concerns about room size and noise. Beds are generally praised for their comfort, although some guests note the need for updates and occasional minor issues.
Overall, as a three-star establishment, the Hilton Garden Inn New York Manhattan Midtown East meets the basic needs of travelers, offering a comfortable stay in a prime location. While some aspects, like cleanliness and breakfast variety, could see improvement to enhance value, the hotel remains a dependable choice, particularly for those seeking a mid-tier option in a central area. For business travelers, its small business center and proximity to key offices add to its practical appeal.
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Breakfast receives mixed reviews with some guests enjoying the decent quality and variety, while others point out issues such as repetitiveness, lack of options and organizational challenges. The experience is often contrasted with nearby alternative breakfast spots, which some guests found quite appealing.
The dinner service in the hotel's restaurant also receives mixed feedback. Guests appreciate the quality of the food and service but note occasional closures and staffing limitations. Nevertheless, the hotel's location offers an abundance of dining options in the vicinity, ensuring varied and satisfying meals.
Rooms are often highlighted for their cleanliness, comfort and practical amenities such as fridges and microwaves. Despite some reports of small sizes and outdated decor, particularly for families or larger groups, the rooms are generally deemed adequate for short stays. Cleanliness opinions are mixed with many praising the clean and cozy rooms while others report issues with housekeeping consistency and service quality.
The hotel's staff garners frequent commendations for being courteous, professional and helpful, contributing to an overall positive environment. However, there are occasional reports of rudeness and inattentiveness, indicating some variability in service quality.
Guests appreciate the availability of free WiFi, though some experience occasional slow speeds and intermittent service. The fitness center is positively noted, providing a quiet and functional workout space. Parking is convenient but considered expensive with some mixed experiences regarding valet services.
Families find the hotel suitable and appreciate its location and affordability, despite some concerns about room size and noise. Beds are generally praised for their comfort, although some guests note the need for updates and occasional minor issues.
Overall, as a three-star establishment, the Hilton Garden Inn New York Manhattan Midtown East meets the basic needs of travelers, offering a comfortable stay in a prime location. While some aspects, like cleanliness and breakfast variety, could see improvement to enhance value, the hotel remains a dependable choice, particularly for those seeking a mid-tier option in a central area. For business travelers, its small business center and proximity to key offices add to its practical appeal.
Hotel with Parking
The hotel's covered parking garage is secure and can accept vehicles under 6''. A daily surcharge applies.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Guest Reviews
The Hilton Garden Inn New York Manhattan Midtown East stands out primarily for its exceptional location. Nestled in the heart of Manhattan, this hotel offers unparalleled convenience for exploring the city's top attractions. Guests frequently highlight its proximity to key transit lines with multiple subway stations just steps away, making it easy to get around the city. Iconic sites such as Central Park, Times Square, Fifth Avenue, Rockefeller Center and the Empire State Building are all within walking distance, allowing visitors to immerse themselves in the vibrant energy of New York City effortlessly.
The neighborhood is described as safe, relatively quiet and brimming with dining and shopping options, providing a perfect blend of convenience and tranquility amidst the city's bustling atmosphere. The hotel's strategic positioning also makes it a prime spot for attending events, accessing offices and reaching cultural landmarks quickly.
Guests also appreciate the combination of modern amenities and friendly staff, enhancing the overall experience. The hotel ensures a comfortable stay with clean rooms and quiet accommodations, despite being centrally located. Whether in town for business or pleasure, the Hilton Garden Inn New York Manhattan Midtown East provides an ideal base for any traveler looking to experience the very best of Manhattan.
The breakfast experience at Hilton Garden Inn New York Manhattan Midtown East has received mixed feedback from guests. Many appreciated the availability of free coffee in the lobby and enjoyed a good and decent breakfast, complimenting its quantity and quality. Some found the breakfast enjoyable and exceptional, praising it as far beyond continental standards. However, there are several areas highlighted for improvement.
A common critique was the limited variety and repetitiveness of the breakfast offerings with some guests noting the lack of options and the need for greater variety in the spread. Issues with organization and timing were evident, as some guests found the breakfast service disorganized and the restaurant not opening on time. The quality of food was another concern with mentions of bland, stale and even moldy items and the overall standard of the breakfast being described as lower than expected for the price charged.
Another significant point of contention was the availability of breakfast. Several reviews indicated frustration with the breakfast not being included, despite bookings indicating otherwise and instances where the onsite restaurant was closed for renovations without prior notice. Guests pointed out that they were sometimes charged for breakfast even when the service was not provided.
On the positive side, some guests highlighted alternative breakfast spots nearby, such as a beautiful park with a waterfall behind the hotel and appreciated the nearby options.
Overall, while some guests had a satisfactory breakfast experience, there is a need for the hotel to address variety, service quality and clear communication regarding breakfast availability and inclusion in booking packages.
The dinner experience at Hilton Garden Inn New York Manhattan Midtown East receives mixed feedback from guests. The hotel's own restaurant is appreciated for the quality of its food and excellent service, though it faces challenges such as intermittent closures due to renovations and limited staff with only one server and one cook on hand at times. On the bright side, the hotel's location offers a wealth of dining options. Guests highlight the abundance of nearby restaurants within walking distance, ranging from casual fast food to more upscale dining establishments. This variety ensures that visitors can easily find satisfying meals just steps away from the hotel.
The rooms at Hilton Garden Inn New York Manhattan Midtown East offer a mix of experiences, appealing to various needs and preferences. Many guests appreciate the rooms' cleanliness, comfort and peacefulness with several noting the adequacy of the beds and the good size of bathrooms, especially for Manhattan standards. Rooms equipped with practical amenities like fridges and microwaves add to the convenience and the soundproofing is well-regarded.
On the downside, room sizes are frequently described as small, cramped and occasionally outdated with old decor and furnishings. This cramped nature is particularly noticeable for families or groups of four, where space for movement and luggage becomes a significant issue. Instances of inadequate daily cleaning and occasional maintenance problems, like faulty toilets and heating systems, have been mentioned. Despite these drawbacks, the overall sentiment indicates that rooms were adequate and serviceable for short stays, meeting most basic needs and offering enough comfort to ensure a positive experience in the bustling city of Manhattan.
At Hilton Garden Inn New York Manhattan Midtown East, the beds receive mixed feedback from guests, but the majority emphasize positive experiences. Many reviews highlight the comfort of the beds, frequently describing them as very comfortable, spacious and accommodating, particularly the queen-sized and king-sized options. Guests appreciate the clean bedding and crisp linens, often commenting on the quality sleep they enjoyed during their stay. The pillows and bedspreads generally contribute positively to the overall comfort.
However, some guests noted issues that detract from the overall comfort. There were reports of beds needing updates with criticisms of older, lumpy mattresses and occasional noise. Specific concerns included bed covers not meeting Hilton's usual standards and isolated incidents of cleanliness issues such as hairs found under pillows. Additionally, there were mentions of beds being a bit tight or small for the rooms they were in, impacting overall comfort.
Despite these drawbacks, many guests found the beds to be a highlight of their stay, labeling them as comfortable and conducive to a good night's rest. Overall, while there is room for improvement regarding bed updates and occasional cleaning issues, the beds at Hilton Garden Inn New York Manhattan Midtown East tend to offer a generally positive experience for guests seeking a comfortable stay.
Visitors to the Hilton Garden Inn New York Manhattan Midtown East have mixed opinions about the cleanliness of the hotel. Many guests found their rooms to be clean, cozy and comfortable, appreciating the clean beds, bathrooms and high-quality linens. The hotel seemed to maintain general cleanliness with some rooms described as spotlessly clean and beyond standard. Guests highlighted clean and functional accommodations with essentials provided.
However, several visitors faced recurring issues with housekeeping services. Rooms typically were not cleaned daily and cleaning services needed to be booked 24 hours in advance. Some guests mentioned that their rooms were not cleaned despite multiple requests, receiving cleaning only after complaining. Hallways and common areas sometimes appeared dirty and outdated with mentions of dirty carpets, smelly rooms and a general lack of hygiene.
While the hotel advertised services every other day, some guests felt the cleanliness did not meet Hilton's standard, noting issues like dusty rooms, uncleaned bathrooms and poor attention to detail in cleaning. Overall, while some found the hotel's cleanliness satisfactory, others experienced significant lapses in housekeeping, leading to a varied overall impression.
Guests frequently commend the staff at the Hilton Garden Inn New York Manhattan Midtown East for being courteous, professional and remarkably friendly. Many reviews highlight specific staff members for their exceptional service, emphasizing their helpfulness, attentiveness and accommodating nature. Descriptions such as amazing, super nice and efficient are commonly used to praise the overall quality of interaction with the hotel personnel.
However, the reviews do indicate some inconsistencies in service. While many staff members are praised for their friendliness and excellent customer service, there are instances where guests encountered rudeness or inattentiveness, particularly at the front desk. The mentions of unprofessional and not helpful staff also contrast with the frequent praises, suggesting that while many staff are exemplary, a few may fall short of expected hospitality standards.
Managers at the hotel also receive positive mentions for their understanding and efforts to resolve issues, contributing to an overall perception of attentiveness and guest satisfaction. Despite some criticisms regarding the inconsistency of staff behavior, the majority of guest experiences point towards a friendly and helpful environment facilitated by a dedicated team.
The WiFi experience at Hilton Garden Inn New York Manhattan Midtown East garners mixed reviews. Guests often appreciate the availability of good WiFi throughout the hotel with many noting decent internet connections and solid coverage in their rooms. However, some encountered issues, such as intermittent service, slow speeds and occasional complete outages. Additionally, there were complaints regarding the cost of premium WiFi service. Despite these concerns, many found the basic internet service generally satisfactory for standard use.
The Hilton Garden Inn New York Manhattan Midtown East offers a fitness center that guests have described as good and available. Although some reviews mentioned an absence of a gym, others highlighted the presence of a gym area installed underground, which is often empty and quiet, providing a serene workout environment. The fitness room, along with the hotel's convenient location and breakfast, has been noted positively in guest feedback.
The Hilton Garden Inn New York Manhattan Midtown East offers both valet parking and nearby garage options for guests. Many found the parking easy for unloading and conveniently close to the hotel, though some felt the parking garage was a bit of a walk. The parking fee is generally around $50-60 per day, which several guests considered pricey. Despite this, a few mentioned the hotel occasionally waiving the parking cost, which was a pleasant surprise.
There were mixed experiences with the valet service. Some guests praised the availability of valet parking, but others noted issues such as long wait times and unprofessional behavior. A recurring theme was the high cost of parking with one review noting a $100 charge for two days. Additionally, a few guests flagged the lack of clear signage at the recommended garage, making it challenging to locate.
In general, while the parking options are convenient for many, the cost and occasional issues with the valet service were points of contention among guests.
The Hilton Garden Inn New York Manhattan Midtown East receives praise for being a family-friendly establishment. Guests appreciate its suitability for families, recommending it for family trips and noting it as a well-located, affordable option in New York. The hotel features a family room, though some reviews mention that it can be quite small. Eating in the hotel's quaint restaurant is highlighted as an enjoyable experience for families. However, there are some drawbacks, such as noise issues related to the bathtub, which some found disruptive. Additionally, some guests were dissatisfied with the view from their rooms. Despite these concerns, the hotel remains a recommended choice for those traveling with family.
The Hilton Garden Inn New York Manhattan Midtown East provides guests with a stay that aligns with a three-star standard, meeting the expectations typical of this category. While it is considered an affordable option for its central Midtown location, some guests feel that the value does not quite match the higher price point.
Despite its conveniences, certain aspects, like the towels and bedspread, could use some refreshing as they appear old and frayed. Some minor details and touches have also been reported as overlooked. Noise from the elevator shaft can be a disturbance in some areas of the hotel.
Overall, the hotel meets the needs of travelers seeking a mid-range option in a prime area, but it might leave some guests wishing for better value and more refined attention to detail. For loyal Hilton customers, the experience remains consistent with their broad expectations.
Hilton Garden Inn New York Manhattan Midtown East is well-regarded for its suitability for business travelers. The small business center provides a convenient space for printing documents and making photocopies. Its location is particularly advantageous, being close to the United Nations Headquarters, making it a practical choice for those with business in the area. While the hotel is celebrated for its perfect Midtown location, ideal for both business and sightseeing, there are a few concerns regarding the facilities. Some guests noted the elevators can be slow, which might be a minor inconvenience. Additionally, the deluxe Queen room lacks adequate space for hanging clothes, something to consider for extended stays or for those requiring more room for their attire. Despite these concerns, the central positioning and essential business amenities make it a compelling option for corporate travelers.
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Location
The neighborhood is described as safe, relatively quiet and brimming with dining and shopping options, providing a perfect blend of convenience and tranquility amidst the city's bustling atmosphere. The hotel's strategic positioning also makes it a prime spot for attending events, accessing offices and reaching cultural landmarks quickly.
Guests also appreciate the combination of modern amenities and friendly staff, enhancing the overall experience. The hotel ensures a comfortable stay with clean rooms and quiet accommodations, despite being centrally located. Whether in town for business or pleasure, the Hilton Garden Inn New York Manhattan Midtown East provides an ideal base for any traveler looking to experience the very best of Manhattan.
Breakfast
A common critique was the limited variety and repetitiveness of the breakfast offerings with some guests noting the lack of options and the need for greater variety in the spread. Issues with organization and timing were evident, as some guests found the breakfast service disorganized and the restaurant not opening on time. The quality of food was another concern with mentions of bland, stale and even moldy items and the overall standard of the breakfast being described as lower than expected for the price charged.
Another significant point of contention was the availability of breakfast. Several reviews indicated frustration with the breakfast not being included, despite bookings indicating otherwise and instances where the onsite restaurant was closed for renovations without prior notice. Guests pointed out that they were sometimes charged for breakfast even when the service was not provided.
On the positive side, some guests highlighted alternative breakfast spots nearby, such as a beautiful park with a waterfall behind the hotel and appreciated the nearby options.
Overall, while some guests had a satisfactory breakfast experience, there is a need for the hotel to address variety, service quality and clear communication regarding breakfast availability and inclusion in booking packages.
Dinner
Rooms
On the downside, room sizes are frequently described as small, cramped and occasionally outdated with old decor and furnishings. This cramped nature is particularly noticeable for families or groups of four, where space for movement and luggage becomes a significant issue. Instances of inadequate daily cleaning and occasional maintenance problems, like faulty toilets and heating systems, have been mentioned. Despite these drawbacks, the overall sentiment indicates that rooms were adequate and serviceable for short stays, meeting most basic needs and offering enough comfort to ensure a positive experience in the bustling city of Manhattan.
Beds
However, some guests noted issues that detract from the overall comfort. There were reports of beds needing updates with criticisms of older, lumpy mattresses and occasional noise. Specific concerns included bed covers not meeting Hilton's usual standards and isolated incidents of cleanliness issues such as hairs found under pillows. Additionally, there were mentions of beds being a bit tight or small for the rooms they were in, impacting overall comfort.
Despite these drawbacks, many guests found the beds to be a highlight of their stay, labeling them as comfortable and conducive to a good night's rest. Overall, while there is room for improvement regarding bed updates and occasional cleaning issues, the beds at Hilton Garden Inn New York Manhattan Midtown East tend to offer a generally positive experience for guests seeking a comfortable stay.
Cleanliness
However, several visitors faced recurring issues with housekeeping services. Rooms typically were not cleaned daily and cleaning services needed to be booked 24 hours in advance. Some guests mentioned that their rooms were not cleaned despite multiple requests, receiving cleaning only after complaining. Hallways and common areas sometimes appeared dirty and outdated with mentions of dirty carpets, smelly rooms and a general lack of hygiene.
While the hotel advertised services every other day, some guests felt the cleanliness did not meet Hilton's standard, noting issues like dusty rooms, uncleaned bathrooms and poor attention to detail in cleaning. Overall, while some found the hotel's cleanliness satisfactory, others experienced significant lapses in housekeeping, leading to a varied overall impression.
Staff
However, the reviews do indicate some inconsistencies in service. While many staff members are praised for their friendliness and excellent customer service, there are instances where guests encountered rudeness or inattentiveness, particularly at the front desk. The mentions of unprofessional and not helpful staff also contrast with the frequent praises, suggesting that while many staff are exemplary, a few may fall short of expected hospitality standards.
Managers at the hotel also receive positive mentions for their understanding and efforts to resolve issues, contributing to an overall perception of attentiveness and guest satisfaction. Despite some criticisms regarding the inconsistency of staff behavior, the majority of guest experiences point towards a friendly and helpful environment facilitated by a dedicated team.
Wi-Fi
Gym
Parking
There were mixed experiences with the valet service. Some guests praised the availability of valet parking, but others noted issues such as long wait times and unprofessional behavior. A recurring theme was the high cost of parking with one review noting a $100 charge for two days. Additionally, a few guests flagged the lack of clear signage at the recommended garage, making it challenging to locate.
In general, while the parking options are convenient for many, the cost and occasional issues with the valet service were points of contention among guests.
Family
3 Star
Despite its conveniences, certain aspects, like the towels and bedspread, could use some refreshing as they appear old and frayed. Some minor details and touches have also been reported as overlooked. Noise from the elevator shaft can be a disturbance in some areas of the hotel.
Overall, the hotel meets the needs of travelers seeking a mid-range option in a prime area, but it might leave some guests wishing for better value and more refined attention to detail. For loyal Hilton customers, the experience remains consistent with their broad expectations.
Business
No, Hilton Garden Inn New York Manhattan Midtown East doesn't have any pool.
No, a spa isn't available at Hilton Garden Inn New York Manhattan Midtown East.
Yes, Hilton Garden Inn New York Manhattan Midtown East welcomes dogs.
Yes, parking facilities are available at Hilton Garden Inn New York Manhattan Midtown East.
Yes, Hilton Garden Inn New York Manhattan Midtown East has a gym.
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