Holiday Inn Express - New Albany
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Summary of reviewsThe Holiday Inn Express in New Albany is highly praised by guests for its ideal location, quality breakfast offerings, clean and comfortable accommodations, and exceptional staff service. Nestled in the charming town of New Albany, it serves as a convenient base for exploring local attractions and nearby Louisville. Guests appreciate the proximity to dining options and the ease of access from the interstate, making it a strategic stop for travelers. The hotel's breakfast is celebrated for its variety and quality, featuring hot dishes like biscuits and gravy, which make for a satisfying start to the day.
Rooms are lauded for their spaciousness, immaculate cleanliness, and modern updates, with several guests expressing appreciation for the comfort of the beds and the quiet functionality of amenities such as air conditioning and fridges. Across reviews, the hotel is recognized for maintaining high cleanliness standards, providing a welcoming and safe environment for all visitors. The courteous and friendly staff stand out as a highlight, frequently going above and beyond to ensure guest satisfaction, enhancing the overall experience.
While the pool receives mixed reviews, primarily due to its temperature and occasional maintenance closures, it remains a popular feature for families. Additionally, the overall value offered by the Holiday Inn Express makes it a favored choice, with many guests willing to recommend it to others. The combination of its strategic location, excellent service, and clean, comfortable rooms makes the hotel a reliable option for a pleasant stay in New Albany.
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Rooms are lauded for their spaciousness, immaculate cleanliness, and modern updates, with several guests expressing appreciation for the comfort of the beds and the quiet functionality of amenities such as air conditioning and fridges. Across reviews, the hotel is recognized for maintaining high cleanliness standards, providing a welcoming and safe environment for all visitors. The courteous and friendly staff stand out as a highlight, frequently going above and beyond to ensure guest satisfaction, enhancing the overall experience.
While the pool receives mixed reviews, primarily due to its temperature and occasional maintenance closures, it remains a popular feature for families. Additionally, the overall value offered by the Holiday Inn Express makes it a favored choice, with many guests willing to recommend it to others. The combination of its strategic location, excellent service, and clean, comfortable rooms makes the hotel a reliable option for a pleasant stay in New Albany.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Indoor Pool
Hotel with Heated Pool
Guest Reviews
Nestled in the charming town of New Albany, the Holiday Inn Express offers an ideal location for travelers looking to explore both local gems and nearby Louisville. Guests highlight its proximity to a variety of dining options and the ease of access to both New Albany's quaint downtown and the lively cityscape of Louisville. The hotel is particularly praised for being just off the interstate, making it a convenient stop for those in transit. Many appreciate the nearby places to eat, drink, and shop, including the historic downtown area and a popular brewpub. The location is lauded for its quiet and safe environment, perfect for families and visitors attending events like performances at Derby Dinner Playhouse. For those planning a trip to Louisville or seeking quick access to the Horseshoe Casino, the Holiday Inn Express serves as a strategic and comfortable base. Overall, the combination of welcoming staff, a clean and orderly hotel atmosphere, and its optimal positioning makes it a favored choice among travelers in the region.
Holiday Inn Express in New Albany receives high marks from guests for its breakfast offerings. Many reviewers highlight the impressive variety and quality of the food available each morning, noting that there are plenty of options to satisfy different tastes. The presence of hot dishes — including items like biscuits and gravy, waffles, and egg white omelets — are mentioned frequently, adding a substantial start to the day.
The breakfast buffet is praised for being plentiful and fresh, with an excellent selection that surpasses typical hotel breakfasts. Biscuits and gravy, along with other hot selections, are particularly popular among guests. The overall experience is enhanced by attentive staff who ensure a smooth and enjoyable dining experience.
While most feedback is overwhelmingly positive, a few reviewers noted minor issues, such as the non-operational pancake machine. Despite this, the breakfast quality is still deemed above average and a valuable perk during the stay. Overall, the morning meal at this hotel is described as awesome, solid, and satisfying, making it a highlight for those visiting the area.
Holiday Inn Express in New Albany is receiving praise for its clean and spacious rooms, which many guests find to be both immaculate and comfortable. The hotel seems to have made efforts to update its rooms, leading to positive comments about their appearance and maintenance. Guests frequently mention the comfort of the beds, which adds to the overall pleasant stay. Consistently highlighted is the cleanliness of the rooms, with visitors appreciating their tidy and well-maintained condition.
In terms of room amenities, the air conditioning and in-room fridge are noted for their functioning quietly, contributing to a restful environment. The hotel itself is described as clean and nice, embodying a feeling of comfort that guests appreciate. Despite a few instances where room repairs were needed or where cleanliness fell short, the overarching sentiment remains positive. The staff at the hotel are repeatedly acknowledged for their friendliness and helpfulness, even going above and beyond in certain situations, which enhances the experience for many.
Ultimately, Holiday Inn Express in New Albany stands out as a convenient and comfortable choice for travelers, with spacious, clean rooms and welcoming staff, making it a reliable option for a good night's rest.
At the Holiday Inn Express in New Albany, guests consistently praise the hotel for its exceptionally comfortable beds. Many visitors highlight the comfort as being on par with, or even exceeding, that of high-end establishments. The beds are described as comfy, wonderful, and fantastic, often complemented by clean surroundings and professional, friendly staff. Notably, even the pull-out beds in the sofa beds receive commendations for their comfort, suggesting a consistent standard across various types of accommodations. Overall, the hotel seems to offer a restful and satisfying sleep experience that stands out in the minds of its patrons.
Holiday Inn Express in New Albany consistently receives positive remarks concerning its exceptional cleanliness. Guests frequently highlight the hotel's spotless environment, emphasizing the immaculately clean rooms, which are described as both comfortable and welcoming. The beds and pillows are noted for providing a pleasant night's sleep, contributing to the overall comfort of the accommodations. Reviews also mention the courteous staff, who enhance the guest experience with their friendly demeanors. Additionally, the establishment offers a great value for the price, making it a satisfactory choice for travelers. The facilities are not only clean but also safe, ensuring a worry-free stay. Many guests express their willingness to recommend the hotel, attesting to its commendable service and hygiene standards. Overall, the Holiday Inn Express stands out for its dedication to cleanliness and guest satisfaction.
The reviews for the Holiday Inn Express in New Albany highlight an exceptional staff that consistently goes above and beyond to accommodate guests. The staff is described as incredibly friendly, kind, and helpful, with standout mentions of team members like the kitchen manager, Tammy, who left a memorable impression. Both front desk personnel and the broader team are noted for being polite, respectful, and efficient, contributing to quick and smooth check-in experiences. Guests consistently experience great customer service, with multiple accounts of the staff being accommodating and maintaining a clean hotel environment. Overall, the staff's positive reception significantly enhances the guest experience, making the hotel a preferred choice for travelers.
The pool at the Holiday Inn Express in New Albany receives mixed reviews from guests, with notable attention paid to its characteristics and availability. Families often appreciate the pool's size, indicating that it is well-suited for children to enjoy and play. The cleanliness of the pool is frequently highlighted, suggesting a maintained environment. The hotel features an indoor pool, accompanied by a patio, which provides an appealing space for relaxation. Despite these positives, the pool's temperature is occasionally noted as being cold, which may affect the overall experience. Additionally, guests report issues with availability, with mentions of the pool being closed for maintenance during some stays. For others, the pool experience is deemed acceptable, providing a satisfactory, if not exceptional, amenity for guests.
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Location
Breakfast
The breakfast buffet is praised for being plentiful and fresh, with an excellent selection that surpasses typical hotel breakfasts. Biscuits and gravy, along with other hot selections, are particularly popular among guests. The overall experience is enhanced by attentive staff who ensure a smooth and enjoyable dining experience.
While most feedback is overwhelmingly positive, a few reviewers noted minor issues, such as the non-operational pancake machine. Despite this, the breakfast quality is still deemed above average and a valuable perk during the stay. Overall, the morning meal at this hotel is described as awesome, solid, and satisfying, making it a highlight for those visiting the area.
Rooms
In terms of room amenities, the air conditioning and in-room fridge are noted for their functioning quietly, contributing to a restful environment. The hotel itself is described as clean and nice, embodying a feeling of comfort that guests appreciate. Despite a few instances where room repairs were needed or where cleanliness fell short, the overarching sentiment remains positive. The staff at the hotel are repeatedly acknowledged for their friendliness and helpfulness, even going above and beyond in certain situations, which enhances the experience for many.
Ultimately, Holiday Inn Express in New Albany stands out as a convenient and comfortable choice for travelers, with spacious, clean rooms and welcoming staff, making it a reliable option for a good night's rest.
Beds
Cleanliness
Staff
Pool
Yes, Holiday Inn Express - New Albany has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Express - New Albany.
No, Holiday Inn Express - New Albany doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express - New Albany.
Yes, Holiday Inn Express - New Albany has a gym.
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