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Summary of reviewsThe Best Western Plus Hotel Bautzen enjoys a prized location in the heart of Bautzen, providing guests with effortless access to the historic old town, major attractions and a variety of dining and shopping options. Despite its central positioning, the area is described as peaceful and serene, perfect for leisurely strolls. Parking is ample and convenient, adding to the hotel's accessibility.
The hotel's breakfast receives high praise for its abundance, variety and quality of fresh, local products. Guests appreciate the friendly and welcoming serving staff and highlight unique items like sparkling wine and smoked fish. Some areas, such as the availability of fresh fruit and cheese options, could benefit from enhancement.
Dinner experiences vary with several guests appreciating the quality of the food and recommending the restaurant, while others note occasional issues such as cold buffets and order mistakes. Nonetheless, the food quality remains a positive aspect noted by many.
The rooms are mostly described as clean, spacious and well-equipped, offering comfortable beds, large bathrooms and beautiful city views. However, they are also considered somewhat outdated, suffering from ventilation issues, limited temperature control and occasional noise problems. Despite these drawbacks, the overall maintenance and cleanliness are commendable, thanks to the diligent housekeeping staff.
The hotel staff consistently earn high marks for their friendliness, efficiency and professional demeanor. Reception, housekeeping and restaurant personnel are all noted for their exceptional service, contributing significantly to guests' positive experiences.
Regarding amenities, the free WiFi service is often criticized for being slow and unreliable, indicating a need for improvement. Conversely, the parking options are generally well-received, offering both secured and free parking spaces, though the daily fee is noted by some as slightly expensive.
The quality of the beds receives mixed feedback; while many find them comfortable, others mention that the mattresses are either too soft, too hard or worn out.
While the hotel generally meets basic expectations, some guests feel that it falls short of its four-star rating, citing dated decor, lack of air conditioning and inadequate breakfast offerings. Nonetheless, its central location, cleanliness and exceptional staff make it a popular choice for both leisure and business travelers.
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