Serhs Natal Grand Hotel & Resort is a five-star resort located in Rio Grande do Norte. It features 4 swimming pools, 5 restaurants, various activities for all guests, as well as the KENSHO Spa with an emphasis on Zen and a variety of treatments. The hotel also offers various event spaces, designed to meet every guest's needs.
Summary of reviews
The Serhs Natal Grand Hotel & Resort is a wonderful choice for those looking for a luxurious stay in Natal. The hotel boasts a stunning beachfront location with easy access to the central region of Ponta Negra. Guests can enjoy a practically private beach and explore the city while staying at the hotel. The breakfast experience is marvelous with many options and everything being perfect. The hotel offers varied dining options with delicious food served at the different restaurants. The staff is friendly, attentive and respectful, providing excellent service. The spa is an indulgent treat that comes highly recommended. The pool area is well-maintained with a great bar and drinks service. The beach is clean and perfect for relaxation. The hotel is perfect for families with activities for everyone to enjoy. The beds are large, comfortable and cozy, ensuring a restful and rejuvenating stay. While some guests have criticized certain parts of the hotel that are in need of renovation, the hotel excels in its updated areas. Overall, the Serhs Natal Grand Hotel & Resort provides a comfortable and enjoyable stay with a magnificent concept, facilities and courteous staff.
GoldMen Vila do Mar Natal, located along the Via Costeira, is celebrated for its exceptional beachfront location, offering immediate access to a serene and exclusive beach. Guests frequently highlight the stunning ocean views, tranquil environment and child-friendly amenities, making it ideal for families. The vistas and peaceful ambiance contribute to a restful stay with convenient proximity to local attractions.
The breakfast at Vila do Mar Natal receives mixed reviews. While many appreciate the ample food options, including a variety of pastries, cold cuts and cheeses, others note a need for fresher items and better service. Despite these criticisms, the breakfast is often praised for its abundance and, in some cases, its five-star quality.
Dinner options also evoke mixed reactions. Some guests appreciate the 24-hour availability and extensive variety, while others criticize the repetitive menu and lack of freshness. Issues such as greasy food and disorganization in the dining area are common complaints, leading some guests to dine out instead.
Rooms at the hotel receive praise for their spaciousness, comfort and sea views. However, maintenance issues such as dampness, musty smells and inconsistent cleaning services are frequently mentioned. Guests appreciate the newly renovated facilities but express concerns over faulty air conditioning and broken fixtures.
Cleanliness is another area with mixed feedback. While some aspects, such as the condition of pools and the beach, are well-regarded, issues with dirty bathrooms, mold and unhygienic dining areas detract from the overall experience.
The staff garners both positive and negative reviews. Many guests find the employees helpful and friendly, enhancing their stay. However, instances of understaffing and occasional rudeness reflect a need for better training and management to ensure consistent service quality.
Wi-Fi connectivity is highly praised in common areas but is notably poor in the rooms. Guests frequently encounter issues with internet access in their accommodations, despite efficient and courteous service from the reception staff.
The pool area is a highlight with multiple clean and heated pools, a playground and a lively ambiance bolstered by recreational activities and local bands. However, crowding and occasional cleanliness issues are reported.
The beachfront experience is a major draw with stunning sea views and direct access to exclusive, tranquil sands. Some guests note the lack of beach chairs and umbrellas and the rough waters during high tide, but generally find the beach aspect of the hotel highly appealing.
Parking facilities are ample and convenient, though the additional cost is noted as a negative aspect. Despite some logistical issues, the parking area is generally well-regarded.
The family-friendly environment is a standout feature with numerous amenities and activities for children, spacious rooms and a welcoming atmosphere. Families consistently enjoy the hotel's structure and activities, making it an excellent choice for a family vacation.
Overall, GoldMen Vila do Mar Natal offers a generally positive experience, particularly in terms of location, family-friendliness and beach access, though there are areas for improvement in dining, room maintenance, cleanliness and service consistency.
Ocean Palace All Inclusive Premium is a highly rated resort with a fantastic location close to the beach and stunning views of the ocean and Careca Hill. The breakfast buffet is incredible with a wide variety of delicious options available and the dinner receives mixed reviews but is generally praised for its quality and variety. The hotel offers spacious and comfortable rooms with impeccable service and attention from staff. The staff is amazing with guests raving about their attentiveness, friendliness and willingness to go above and beyond. The pool facilities are well-designed and well-maintained and the beach is beautiful and easily accessible. The hotel is perfect for families with kids with plenty of activities to keep everyone entertained. The all-inclusive experience is excellent with high-quality food and drinks available throughout the resort. Despite some minor criticisms, Ocean Palace All Inclusive Premium remains a wonderful choice for a vacation in Brazil.
Wish Natal is a five-star hotel that offers an amazing location right on the beach, making it a top choice for travelers looking for a relaxing getaway. The hotel's breakfast is highly recommended by many guests with a wide variety of delicious and fresh food, including regional options. The dining experience has received mixed reviews, but the buffet dinner is highly recommended and offers a range of delicious options. The hotel has comfortable and spacious rooms with stunning views, although some guests noted issues with the showers and cleanliness. The staff is incredibly friendly and accommodating, going above and beyond to ensure guests have a pleasant stay. The pool area is excellent for families with children and the beach structure is well-prepared with private umbrellas and beach tennis. Wish Natal is a great choice for families with plenty to keep the kids entertained and the hotel provides a comfortable sleeping experience for its guests. Overall, Wish Natal is an excellent option for your next stay in Natal with impeccable service and a wonderful experience guaranteed.
Hotel Marsol Beach Resort is highly acclaimed for its stunning location on the beachfront, offering breathtaking ocean views and a serene ambiance. Guests enjoy direct access to the sand and sea, often praising the beautiful sunrises and moonlit nights visible from their rooms. The well-maintained landscapes, coupled with excellent facilities such as scenic pools, add to the overall allure of the property, making it a top choice for those seeking tranquility and natural beauty.
The resort consistently receives positive feedback for its staff, who are described as friendly, welcoming and exceptionally helpful. Specific employees, including Josy at the bar and Manager Conceição, are frequently mentioned for their exceptional service, greatly enhancing the guest experience. The staff’s warmth and attentiveness contribute significantly to the resort’s high ratings in hospitality.
Cleanliness is another strong point of Hotel Marsol Beach Resort with many guests commending the pristine state of the rooms and common areas. The pools and jacuzzis are well-maintained, further adding to the resort's appeal. The commitment to cleanliness helps ensure a pleasant stay for visitors.
Families particularly appreciate the resort's dedication to providing a family-friendly environment. The hotel offers numerous activities for children, ensuring they remain engaged and entertained. Facilities such as dedicated baby care areas ease the stay for parents, making it a favored choice for family vacations.
Despite these strengths, the hotel does have areas needing improvement. Breakfast receives mixed reviews; while some guests applaud the extensive and varied offerings, others feel the selection lacks variety and can become overcrowded, which affects the overall experience. Dinner follows a similar pattern with tasty dishes but a need for more variety and better pricing to meet guests' expectations.
The rooms, although clean and spacious, are often mentioned as being in need of renovation. Aging infrastructure, old furniture and maintenance issues like air conditioning leaks and insufficient electrical outlets are common complaints. However, the rooms with outdoor jacuzzis and ocean views remain popular for their stunning scenery and spacious patios.
Guests have varied experiences with the free Wi-Fi, finding it excellent in some areas but unreliable in others, particularly in rooms near the beach. Additionally, while the pool area is generally well-received, minor concerns such as non-operational hot tubs and occasional crowding are noted.
The beachfront is picturesque and ideal for morning walks, offering beautiful sunrises and a peaceful environment. However, the strong waves and rocky patches can make swimming hazardous and some areas may require caution due to security concerns.
Beds also receive mixed reviews with some guests finding them comfortable and conducive to a good night’s sleep, while others report issues with old, saggy or uncomfortable mattresses.
Overall, Hotel Marsol Beach Resort provides excellent service and a beautiful setting, especially appealing for families and those seeking a relaxing beachfront vacation. However, improvements in dining variety, room maintenance and consistency in amenities are needed to fully meet the expectations of a four-star resort.
Transamerica Executive Natal consistently receives high praise for its prime location near Ponta Negra Beach with stunning sea views and convenient proximity to local bars, restaurants and the vibrant nightlife. The hotel's surroundings are peaceful and easy to navigate, adding to its appeal for tourists.
The rooms at Transamerica Executive Natal are appreciated for their spaciousness and cleanliness. Many feature impressive sea views and are equipped with comfortable beds, quality linens and various amenities, ensuring a relaxing stay. Though some guests noted minor issues such as translucent curtains, overall satisfaction with the stylish and well-kept rooms is high.
Cleanliness is a strong point with both rooms and common areas maintained to a high standard. The staff is frequently commended for their friendliness, professionalism and attentiveness, contributing significantly to a positive guest experience. Specific staff members like Alan and Augusto are highlighted for their exceptional service.
The breakfast experience receives mixed reviews. While many guests enjoy the tasty and plentiful offerings alongside friendly service and scenic views, there are notable complaints regarding the variety and quality of options. The breakfast area can become cramped and uncomfortable during peak times, indicating room for improvement.
Facilities such as free private parking and reliable WiFi add to the hotel's convenience, though the WiFi can occasionally be inconsistent. The gym does not meet guest expectations due to its small size and lack of well-maintained equipment. The pool, while charming, is small, unheated and positioned in the shade for most of the day, which may affect its overall enjoyment.
Despite some criticisms about aging facilities and specific amenities not meeting 4-star standards, Transamerica Executive Natal offers great value for money. Its exceptional location, clean and comfortable rooms and friendly staff make it a highly recommended choice for travelers looking to enjoy the best of Ponta Negra with ease and comfort.
Natal Dunnas Hotel is widely praised for its excellent location just a block away from Ponta Negra Beach, making it ideal for exploring central attractions such as the Morro do Careca and the beach promenade. The proximity to shops, bars, restaurants and various amenities like pharmacies and supermarkets further enhances its appeal. The hotel is well-maintained, featuring comfortable rooms, tidy public areas, lush gardens and excellent infrastructure, including swimming pools and a heated pool. The warm pool is particularly highlighted as a standout feature. Offering great value for money, the hotel exceeds expectations in comfort and convenience, making it an optimal base for exploring Natal.
The breakfast at Natal Dunnas Hotel is another highlight, receiving high praise for its variety, quality and generous portions. Guests enjoy a wide array of choices, including fresh tapiocas, omelettes, cakes, fruits, breads and cold cuts. The occasional live music during breakfast further enhances the dining experience. While some guests found the breakfast slightly repetitive, the overall satisfaction remains overwhelmingly positive.
The hotel's restaurant also garners commendation for its excellent cuisine, fair prices and diverse menu options such as burgers, pizzas and soups. Live music and forró performances by the pool add to a pleasant dining atmosphere. However, the restaurant's early closing time and the higher price of drinks and appetizers at the bar are noted as minor drawbacks.
Room reviews are generally positive with guests appreciating the spacious, comfortable and clean rooms equipped with new, high-quality bedding. Many rooms offer beautiful views of the sea and Ponta Negra from their balconies. Despite some reports of maintenance issues and occasional musty smells, the majority of guests find the rooms comfortable and well-decorated.
Cleanliness is a strong point at the hotel with guests frequently highlighting spotless rooms and well-maintained common areas. The pool areas and gardens are also kept in impeccable condition. The commitment to high hygiene standards contributes significantly to a pleasant and inviting atmosphere.
The staff at Natal Dunnas Hotel receives high praise for their attentiveness, friendliness and helpfulness. Guests appreciate the efficient service and the warm, welcoming environment created by the staff. Specific members, such as waiters and receptionists, are occasionally mentioned for their exemplary service.
However, Wi-Fi service is a common issue with many guests reporting weak and unstable signals, especially in the rooms. The internet connection tends to be more reliable in common areas like the lobby and restaurant, but overall, significant improvement is needed.
The pool experience at Natal Dunnas Hotel is frequently praised for being well-maintained, clean and integrated with the lush outdoor environment. Both the main pool and the heated pool with a hot tub are popular among guests. The thoughtful design and live music on weekends enhance the overall enjoyment of the pool facilities.
The hotel's location is ideal for beach enthusiasts with Ponta Negra Beach just a short walk away. Despite minor challenges like a steep staircase to the beach and a narrow sand strip, the scenic views and convenient access make the hotel a favorable choice for beachgoers.
Parking options at the hotel, including external and underground facilities, generally meet guests' needs, although some find the layout could be better organized.
For families, Natal Dunnas Hotel stands out with its child-friendly facilities, including a dedicated kids' area, a small playground and a baby pantry. The spacious family rooms and heated pool are particularly appreciated, making the hotel an excellent choice for those traveling with children.
In summary, Natal Dunnas Hotel combines a prime location, excellent facilities, friendly service and family-oriented amenities, making it a standout choice for visitors to Natal. While there are minor areas for improvement, the overall experience is highly positive and enjoyable.
Porto Suítes Natal Hotel garners positive attention for several key aspects, making it a favored destination among travelers. The hotel's prime beachfront location, directly across a crosswalk from the beach and close to lively areas such as Artistas and Meio beaches and the Crafts Center, is a standout feature. Guests appreciate easy access to local dining, nightlife and cultural markets, alongside the stunning seaside views from many rooms.
The breakfast experience at this hotel is generally well-received with many guests praising the diverse and tasty options paired with pleasant sea views. However, there is room for improvement regarding variety and quality and some guests found the process and setup could be better managed.
Regarding accommodations, while the rooms are often noted for their spaciousness, comfort and cleanliness, areas needing improvement include lighting, furniture updates and addressing maintenance issues like mold and musty smells. High points include the presence of air conditioning, Smart TVs and beautiful sea views, though the hotel needs to address recurring issues such as double beds separating during the night.
Cleanliness is frequently praised with many guests finding their rooms exceptionally clean and organized upon arrival, supported by diligent housekeeping services. However, some guests reported inconsistencies, such as dirty floors and stained linens, suggesting that the hotel's cleaning standards might vary.
The staff is consistently highlighted as a major positive, being described as polite, friendly and attentive. Specific staff members are often praised individually for their exceptional service, enhancing the overall guest experience considerably.
However, one drawback is the free Wi-Fi service, which is often unreliable and weak, particularly in rooms and on higher floors. Guests relying on stable internet connectivity might find this a significant downside.
The pool area is appreciated for its scenic sea views and cleanliness, though its small size is a common concern. Despite this, it provides a pleasant and relaxing spot for guests.
Parking incurs an additional fee and spaces can be cramped, yet the availability of parking is seen as a convenience for those renting vehicles, albeit with suggestions for clearer communication regarding fees and availability.
Beds receive mixed reviews with many guests finding them comfortable, while others mention issues with double beds effectively being two singles pushed together. Some complaints also involve old or uncomfortable sheets and pillows.
Despite these varied experiences, Porto Suítes Natal Hotel stands out as providing excellent value for money. Its strategic location and friendly staff make it a reliable choice for those seeking a budget-friendly stay in Natal, particularly appealing for families. The ongoing construction suggests future improvements, potentially adding further value to an already appealing destination.
Praiamar Natal Hotel & Convention boasts a prime location in the heart of Ponta Negra Beach, offering breathtaking ocean views and easy beach access, which guests repeatedly praise. The surrounding area is rich in dining and shopping options, conveniently close to essential amenities and family-focused activities. This combination makes it a preferred choice for both romantic getaways and family vacations.
Guests widely commend the hotel's breakfast, citing a wonderful variety and quality with freshly squeezed juices and a diverse range of foods to start the day right. The dinner experience, while occasionally criticized for lack of variety, is generally positive with good quality meals and family-friendly options.
Rooms receive mixed reviews; while some guests enjoy spacious accommodations with comfortable beds and partial sea views, others point out the need for renovations and mention maintenance issues. However, cleanliness is often praised, though some areas see room for improvement.
The hotel staff stands out for their friendliness and attentiveness, consistently providing excellent service and creating a welcoming environment for guests. Special mentions of individuals like Fabiola at reception and waiters Jair and Hirailton highlight the personal touches that enhance the guest experience.
Wi-Fi service appears to be inconsistent with both praise for quality and complaints about weak signals, particularly in some areas of the hotel. The pools are appreciated for their variety and the dedicated children's water park, although some concerns regarding maintenance and cleanliness are noted.
Guests celebrate the hotel's beach access and the scenic views it offers, making beach activities a highlight of their stay. Parking, though accessible and spacious, has issues such as barriers and an additional fee, leading to mixed reviews.
Praiamar Natal Hotel & Convention is seen as an excellent family-friendly destination with numerous activities to keep children entertained and a supportive environment for parents. The hotel's proximity to nightlife spots adds to the appeal, offering easy access to evening entertainment options. Overall, the hotel's location, service and family-oriented amenities make it a strong choice for visitors to Natal.
Aram Natal Mar Hotel stands out as an excellent choice for travelers seeking a prime beachfront location with stunning ocean views, particularly from the rooms and common areas. The hotel's proximity to Ponta Negra beach and other attractions in Natal creates a serene yet convenient experience. Guests rave about the beautiful vistas, including the iconic Morro do Careca and appreciate the hotel's well-maintained pools and leisure facilities, which contribute to the overall atmosphere.
Breakfast at the hotel is generally well-received for its variety and taste with ample choices such as freshly made tapioca, cakes and a range of regional foods. The breakfast staff is often praised for their helpfulness and engaging service, ensuring a pleasant start to the day. However, some guests have noted occasional lapses in variety and replenishment, especially during peak times.
The dining experience in the restaurant receives mixed reviews. While some guests find certain meal offerings and the restaurant staff commendable, others have criticized the limited menu variety and food quality. Pricing is also a common concern with many guests feeling that it does not align with the expected standards.
The rooms at Aram Natal Mar Hotel offer a mix of spacious, comfortable accommodations with lovely views, but they vary in quality. While some guests enjoy clean, well-decorated rooms with good bedding, others report outdated facilities in need of renovation and better maintenance. The housekeeping team, however, maintains a good standard of cleanliness throughout the hotel.
Guest feedback highlights the hotel's exceptional staff as a standout feature with numerous mentions of individual staff members who go above and beyond to ensure a pleasant stay. The warm reception and attentive service contribute significantly to the positive guest experience.
Despite notable issues with the hotel's Wi-Fi service, which is often described as weak and unreliable, the pool area remains a highlight, offering clean, spacious swimming pools with beautiful views. Poolside amenities and activities like hydrogymnastics enhance the leisurely environment, making it a favorite among families.
The beachfront location adds to the hotel's allure with direct access to the sands of Ponta Negra beach, contributing to a highly satisfying coastal experience. While parking facilities are generally functional and spacious, the additional daily fees may come as a surprise to some guests.
Aram Natal Mar Hotel is celebrated as an excellent choice for family vacations, thanks to its family-friendly atmosphere, supportive services and spacious rooms. The hotel's commitment to cleanliness, combined with its prime location and exceptional staff, ensures an appealing stay for visitors seeking relaxation and enjoyment in Natal.
**ibis Natal**, a strategic choice particularly for business travelers, garners praise for its prime location near the Arena das Dunas and key administrative centers. Guests commend its easy access to various amenities including shopping centers and eating establishments, though it is not close to the beach or major tourist spots. Cleanliness and courteous staff further enhance the positive experience, making it a top pick for non-leisure stays in the city.
The breakfast at ibis Natal is generally well-received for its quality and variety, offering freshly made tapioca and healthy options. Despite a few concerns about the cost and variety, the service and cleanliness in the breakfast area receive high marks. Dinner service, although accessible 24/7, elicits mixed reactions due to concerns about food quality and service speed, though many appreciate the quick preparation and menu options.
Rooms are noted for their comfort, cleanliness and modern design, though some find them small, especially for longer stays or with large luggage. Issues with lighting and minor bathroom maintenance are mentioned, but overall, guests find the accommodations functional and well-maintained. The beds receive particular praise for their comfort, contributing to a restful sleep.
Cleanliness is mostly commended with many guests appreciating the high standards maintained. However, inconsistencies such as occasional dirty areas and maintenance issues highlight the need for more consistency.
Staff at ibis Natal are frequently lauded for their friendliness and attentiveness, contributing significantly to the positive guest experiences. Efficient check-ins and personalized service are regularly mentioned, although some improvements in language skills and the inclusion of breakfast in room rates are suggested.
Wi-Fi service varies with some guests enjoying a stable connection while others face issues with speed and coverage. Parking is appreciated for its security, but concerns about high costs, space availability and a steep entrance ramp are noted.
For families, ibis Natal offers a comfortable stay, although room size can be a bit tight. The hotel is convenient for family travel, contributing to an overall pleasant experience. Bed comfort is frequently highlighted as a positive aspect of the stay, despite some mixed reviews on size and mattress firmness.
Ibis Natal excels as a three-star hotel, offering clean, simple rooms and excellent service, making it a standout option for budget-friendly accommodations. Business travelers find the location particularly beneficial due to its proximity to key business areas and events, though some may consider the pricing on the higher side for the hotel's standard.
Accessibility features are generally appreciated, though issues with the alarm in disabled rooms are noted.
In summary, ibis Natal is a well-regarded choice for business and cost-conscious travelers, offering comfort, cleanliness and friendly service with a few areas for improvement.
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