Serhs Natal Grand Hotel & Resort
Please select your travel dates to see rates and availability
Info
Serhs Natal Grand Hotel & Resort is a five-star resort located in Rio Grande do Norte. It features 4 swimming pools, 5 restaurants, various activities for all guests, as well as the KENSHO Spa with an emphasis on Zen and a variety of treatments. The hotel also offers various event spaces, designed to meet every guest's needs.
Summary of reviewsThe Serhs Natal Grand Hotel & Resort is a wonderful choice for those looking for a luxurious stay in Natal. The hotel boasts a stunning beachfront location with easy access to the central region of Ponta Negra. Guests can enjoy a practically private beach and explore the city while staying at the hotel. The breakfast experience is marvelous with many options and everything being perfect. The hotel offers varied dining options with delicious food served at the different restaurants. The staff is friendly, attentive and respectful, providing excellent service. The spa is an indulgent treat that comes highly recommended. The pool area is well-maintained with a great bar and drinks service. The beach is clean and perfect for relaxation. The hotel is perfect for families with activities for everyone to enjoy. The beds are large, comfortable and cozy, ensuring a restful and rejuvenating stay. While some guests have criticized certain parts of the hotel that are in need of renovation, the hotel excels in its updated areas. Overall, the Serhs Natal Grand Hotel & Resort provides a comfortable and enjoyable stay with a magnificent concept, facilities and courteous staff.
Show moreRead review summaries for all categories
Categories
Serhs Natal Grand Hotel quite literally stands on the sand with its sea-facing views and ideal location just a few meters off of the shoreline. Situated between the beaches of Ponta Negra and Areia Preta, this hotel offers a luxurious stay and plenty of beachfront relaxation.
Resort Taking Steps Towards Sustainability
Resort with Swimming Pool
Indoor Pool Panoramic View Pool Pool Swim Up Bar Pool Water Slide Lazy River Private Pool Outdoor Pool
Resort with Tennis Courts
Resort with Private Pool Rooms
Resort with Pool Water Slide
Resort with Panoramic View Pool
Room Types
About Serhs Natal Grand Hotel & Resort
Guest Reviews
The Serhs Natal Grand Hotel & Resort boasts of a wonderful location that offers guests stunning beach views. The hotel is well situated and provides easy access to the central region of Ponta Negra by car. Guests enjoy a practically private beach and have great opportunities to explore the city while staying at the hotel due to its strategic location. The hotel is also located near restaurants and commercial areas. Despite the need to travel by car, taxi or uber to explore other areas, guests find the hotel's location to be great and the hotel structure is quite impressive. Those who stay at the hotel can enjoy a beautiful view of the sea and amazing beach experiences.
Guests have raved about the breakfast experience at Serhs Natal Grand Hotel & Resort. The staff received praise for being attentive and helpful, while the breakfast buffet itself was described as marvelous with many options and everything being perfect. The omelets and tapiocas prepared by two staff members were a highlight for some guests, while others appreciated the vegetarian options and even non-dairy milk being available. The variety of food on offer was also highly praised. Some guests specifically mentioned the Potiguar restaurant as having an excellent breakfast, while others loved the VIP breakfast offered. Despite some noting that the variety of options could be improved, most guests had a great experience and loved the quality of the food.
If you're planning a stay at the Serhs Natal Grand Hotel & Resort, you'll be happy to know that guests have had mostly positive experiences with the hotel's dinner options. While some guests found the restaurant menu to be basic and lacking in variety, others praised the delicious food served at the different restaurants. The main restaurant was closed during some stays, but the a la carte restaurants were available and had great service and options. There were some complaints about slow service at one of the restaurants, but overall, guests loved the food and the dining experience. The buffet options for lunch and dinner had a lot of variety and the Potiguar restaurant was particularly excellent. While some guests found the food at the pool bar to be limited, there were still good options available. Overall, guests loved the varied dining options and the tasty food at Serhs Natal Grand Hotel & Resort.
The Serhs Natal Grand Hotel & Resort offers a variety of room options that have received mixed reviews. While some guests have praised the comfortable and spacious accommodations with amazing views, others have noted that the rooms are outdated and in need of renovation. However, there are newly renovated rooms available with modern amenities and beautiful decor. While some have complained about issues such as mold, dirty floors and broken doors, the hotel generally offers good quality mattresses and soft bedding. Additionally, the hotel offers excellent soundproofing and air conditioning, making for a quiet and comfortable stay. Some guests have mentioned difficulties with the water temperature in their rooms and there have been comments that cleanliness could be improved. Overall, the rooms at the Serhs Natal Grand Hotel & Resort have their pros and cons, but with some research, it is possible to find a comfortable and enjoyable stay.
The beds at Serhs Natal Grand Hotel & Resort have left a lasting impression on guests. Many describe the beds to be large, comfortable and cozy. They've reported excellent sleeping experiences with comfortable mattresses and supportive pillows. Some guests did mention an issue with uncomfortable pillows, but overall the reviews were positive. There were even guests who made mention of receiving two separate beds instead of a king-sized bed, but still found them to be comfortable. The beds seemed to be a highlight for the majority of guests, ensuring a restful and rejuvenating stay.
The cleanliness of Serhs Natal Grand Hotel & Resort receives mixed reviews from guests. While some guests found the accommodations and rooms to be exceptionally clean, others noted issues such as dirty floors, lack of bathroom items and even used toilet paper still in the bathroom upon arrival. The hotel's pools also received criticism for being littered and not well-maintained. Despite these complaints, several guests found the hotel to be overall clean and well-kept, although some noted the need for improvement in certain areas such as the room floors and fitness center.
The staff at Serhs Natal Grand Hotel & Resort received numerous positive reviews from guests. They were described as friendly, attentive and respectful. Several staff members were mentioned by name for providing excellent service, including Edmilza, Ari, Leandro, Cícero and Chiquinho. The reception staff were efficient and friendly. The hotel director was also praised for being approachable. Guest reviews also highlighted the quality of the breakfast and food served, but some mentioned slow or unhelpful service from some staff members. Overall, the staff were a highlight of the guest experience at this hotel.
If you're looking for a relaxing and rejuvenating experience, the Serhs Natal Grand Hotel & Resort's spa is definitely worth checking out. Guests have praised the excellent service provided by the staff, particularly mentioning therapist Rajena. The spa offers a variety of treatments, including massages and a unique Circuit of Waters experience. One guest even received a complimentary massage and spa day. Although there is an additional 10% charge for all services, visitors loved the amenities and suggest taking advantage of the heated pool. Note that access to some activities, like the sauna, may only be available for those on full-board accommodation. All in all, the spa at Serhs Natal Grand Hotel & Resort is an indulgent treat that comes highly recommended.
The Serhs Natal Grand Hotel & Resort offers a wonderful pool area with various pools including an adult pool, a children's pool and a heated pool. Guests can relax by the pool with drinks from the bar or enjoy daily activities for both adults and children. The beach is easily accessible from the pool area and the hotel even provides beach service. While some guests noted a need for more seating areas, they praised the large and well-maintained pools with a great bar and drinks service. The hotel also offers all-inclusive options. However, a few guests mentioned struggling with persistent salespeople trying to sell photo packages by the pool. While most reviews gave high praise to the pools and the pool area, a few guests noted issues with maintenance, cleanliness and water quality. Overall, the pools at the Serhs Natal Grand Hotel & Resort were a highlight of guest's stays.
The Serhs Natal Grand Hotel & Resort has a stunning beachfront location, offering guests a practically private and clean beach that is perfect for relaxation. The hotel provides beach amenities and services, including bar and restaurant service and access to the beach is easy. The area is also great for families with plenty of leisure options and amenities for bathing. While some guests experienced rough waves and high tides preventing beach service, the majority enjoyed the beautiful view and the opportunity to have their feet in the sand. In summary, the beach near the hotel is a highlight of the stay and provides everything necessary for a day of beach fun.
If you're looking for a family vacation destination, Serhs Natal Grand Hotel & Resort may be just what you're looking for. With a program for both adults and children, the hotel offers activities for everyone to enjoy. The staff is friendly and accommodating, even catering to special needs such as allergies. Guests can choose from a variety of room options and meal plans, including the SERHS Inclusive package with lots of options and variations. Although some reviewers note that the children's pool area could use a few more activities, the overall consensus is that this hotel is perfect for families. There are always daily activities for children and a wide range of facilities to cater to kids' interests. Plus, the beach is incredible and the hotel is located in a lovely setting. Whatever your family vacation desires may be, Serhs Natal Grand Hotel & Resort offers value for money and a great range of activities in a beautiful location.
Serhs Natal Grand Hotel & Resort has received mixed reviews from guests with some expressing disappointment and stating that the hotel does not meet the standard of a five-star establishment. However, others have praised the exceptional staff and overall experience. The hotel is noted to be in need of updates in some areas, such as furniture and elevators, but this is not seen as a major issue. Some guests have called for improvements to amenities and services, including the need for bigger TVs and transportation to the airport. Overall, the hotel provides a comfortable and enjoyable stay with a magnificent concept, facilities and courteous staff. However, it falls short of some guests' expectations of a true five-star resort.
The Serhs Natal Grand Hotel & Resort provides guests with an amazing experience that truly lives up to its 5-star reputation. The hotel's infrastructure is amazing with comfortable and spacious rooms. Although some guests have complained that certain amenities need to be requested at the front desk, this is a minor inconvenience when compared to the overall luxury of the hotel. While some reviewers have criticized certain parts of the hotel that are in need of renovation, the hotel excels in its updated areas. It is an excellent choice for anyone looking for a luxurious stay in Natal.
Yes, Serhs Natal Grand Hotel & Resort has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Swim Up Bar, Panoramic View Pool, Pool Water Slide, Private Pool, Outdoor Pool, Lazy River.
Yes, a spa is available at Serhs Natal Grand Hotel & Resort.
No, Serhs Natal Grand Hotel & Resort doesn't allow dogs.
Yes, parking facilities are available at Serhs Natal Grand Hotel & Resort.
Yes, Serhs Natal Grand Hotel & Resort has a gym.
