Serhs Natal Grand Hotel & Resort is a five-star resort located in Rio Grande do Norte. It features 4 swimming pools, 5 restaurants, various activities for all guests, as well as the KENSHO Spa with an emphasis on Zen and a variety of treatments. The hotel also offers various event spaces, designed to meet every guest's needs.
Summary of reviews
The Serhs Natal Grand Hotel & Resort is a wonderful choice for those looking for a luxurious stay in Natal. The hotel boasts a stunning beachfront location with easy access to the central region of Ponta Negra. Guests can enjoy a practically private beach and explore the city while staying at the hotel. The breakfast experience is marvelous with many options and everything being perfect. The hotel offers varied dining options with delicious food served at the different restaurants. The staff is friendly, attentive and respectful, providing excellent service. The spa is an indulgent treat that comes highly recommended. The pool area is well-maintained with a great bar and drinks service. The beach is clean and perfect for relaxation. The hotel is perfect for families with activities for everyone to enjoy. The beds are large, comfortable and cozy, ensuring a restful and rejuvenating stay. While some guests have criticized certain parts of the hotel that are in need of renovation, the hotel excels in its updated areas. Overall, the Serhs Natal Grand Hotel & Resort provides a comfortable and enjoyable stay with a magnificent concept, facilities and courteous staff.
Rifoles Praia Hotel e Resort, located in the scenic Ponta Negra area, is highly praised for its prime beachfront location. Guests love the stunning sea views and easy access to local amenities such as restaurants, markets and shops. The hotel's proximity to Freires Avenue and the Convention Center makes it ideal for both leisure and business travelers. The convenience for exploring other beaches and attractions in the region enhances its appeal.
The breakfast at Rifoles Praia Hotel e Resort receives outstanding reviews for its variety, abundance and quality. Guests appreciate the diverse options, made-to-order dishes and the beautiful beach views while dining. Despite minor suggestions for more variety, the breakfast consistently delights diners.
The hotel's pool area is noted as a highlight, featuring multiple well-maintained pools of varying sizes and depths. Guests enjoy the organized, pleasant-temperature pools, daily towel service and the swim-up bar. The interconnected pool and beach areas provide seamless transitions between activities, contributing to a superb relaxation experience.
The beachfront location offers direct access to Ponta Negra Beach, enhancing the appeal of the resort. Guests appreciate the easy access and scenic vistas from the breakfast area and rooms. While some noted occasional beach service shortcomings, the overall location adds significant value to the stay.
Families find the resort particularly welcoming, thanks to its kid-friendly activities and attentive service. The entertainment team receives accolades for their engaging activities for both children and adults. The thoughtful family approach, coupled with wonderful employees, ensures a memorable experience for families.
Staff at Rifoles Praia Hotel e Resort consistently earn high praise for their attentiveness, politeness and helpfulness. The pool bar personnel and the overall friendliness of the team enhance the guest experience, making the staff a standout feature of the resort.
Despite these positives, some areas require improvement. The dinner service receives mixed feedback with concerns about quality, variety and high prices. Rooms, though spacious and offering stunning views, have recurring issues with musty smells, mold and outdated amenities. Cleanliness is another area needing attention with reports of moldy smells, poor cleaning standards and maintenance issues.
Additionally, the free Wi-Fi service falls short of expectations with numerous guests experiencing weak or non-existent signals in their rooms.
Overall, while Rifoles Praia Hotel e Resort offers an attractive beachfront location, excellent pool facilities and exceptional staff service, it could benefit from improvements in dinner quality, room maintenance and cleanliness to provide an even better guest experience.
Chalet Suisse, nestled in a prime location at Ponta Negra Beach, is a charming hotel celebrated for its excellent access to popular destinations, including Morro do Careca, various restaurants, local supermarkets and tourist attractions. The serene, tree-lined surroundings provide a peaceful contrast to the nearby vibrant beach promenade, contributing to a perfect blend of natural beauty and local convenience. Guests laud the ease of access to the beach and public transport, which facilitates exploration of the area. While some suggest improvements in the immediate visual surroundings, the overall consensus praises the Chalet’s ideal setting for families, couples and individuals seeking a tranquil yet well-connected stay.
The breakfast at Chalet Suisse stands out for its variety, freshness and quality. Guests frequently commend the extensive offerings, from delicious pastries and cakes to regional delicacies like fresh tapioca and omelettes. The buffet’s hearty spread includes fruits, breads, juices and coffee, catering to diverse preferences. The attentiveness and kindness of the staff further enhance the morning experience, creating a welcoming start to the day amidst a beautiful and harmonious dining environment. Despite some minor suggestions for expanded protein options and more variety, the breakfast remains a highlight for many visitors.
Dinner at the in-house restaurant also receives positive feedback, described as reasonably priced and good quality. The food, though sometimes noted for limited options, is generally satisfying with attentive service from the staff contributing to a positive dining experience. Guests appreciate the hospitality and concern for their well-being, making dining at Chalet Suisse enjoyable despite occasional critiques such as cold food or early restaurant closure.
Accommodations at Chalet Suisse are often described as charming and cozy with comfortable and well-decorated cottages surrounded by greenery. The spacious and clean rooms, equipped with effective air conditioning and good amenities, create a pleasant atmosphere for relaxation. On-site amenities like a nice pool and the option for massages add to the inviting ambiance. However, updates and maintenance are needed with some guests pointing out outdated furnishings and occasional cleanliness issues. Addressing these areas could enhance the overall guest experience.
While the commitment to cleanliness in specific areas like the pool and dining environment is notable, inconsistencies do exist. Some rooms exhibit mold, dust and mustiness and occasional sightings of pests were reported. Improved maintenance and thorough cleaning could address these concerns, ensuring a consistently clean and pleasant stay for all guests.
The staff at Chalet Suisse are consistently praised for their friendliness, helpfulness and professionalism. Reviewers highlight the reception staff and the warm, welcoming nature of the entire team, noting their proactive approach to service. Special mentions of individuals, including the owner and the lady who makes tapioca with a smile, underscore a hospitable environment focused on guest satisfaction.
WiFi connectivity at Chalet Suisse receives mixed reviews. While many guests report reliable and easy-to-access internet, issues with stability and coverage arise, particularly at night. Suggestions for improving the signal reflect a need for more consistent connectivity, but overall, the WiFi service is viewed positively by most guests.
The spa services at Chalet Suisse are highly recommended, notably for their relaxing massages. Guests praise the "relax" corner and the professional service provided by Mrs. Marta, adding to the restful experience. The on-site spa contributes significantly to the overall relaxation and comfort of the guests' stay.
Chalet Suisse's proximity to the beach is a significant advantage with easy access to both public and private beach areas enhancing the overall experience. Guests appreciate the short walk to the beach and the natural beauty of the outdoor spaces surrounding the hotel.
Parking options at Chalet Suisse are convenient and secure with free and private 24-hour parking appreciated by guests. Although spaces are somewhat limited, the rotating system ensures availability and the hotel team provides detailed information, adding to the sense of security and convenience.
A top choice for family holidays, Chalet Suisse offers a welcoming environment that accommodates all ages, providing ample space for children to play and explore. The variety of accommodations, from cozy chalets to larger rooms, makes it an ideal destination for family trips, ensuring a harmonious and enjoyable stay for all family members.
Manary Praia Hotel is a charming boutique hotel located in a peaceful neighborhood with an unbeatable location right on the beach in Ponta Negra. Guests love the convenience of having everything they need within a short distance and the stunning views of the ocean. The hotel offers exceptional service with staff praised for their hospitality and attentiveness. The breakfast is a highlight with high-quality cuisine and new dishes every day, while the restaurant offers delicious food elaborated and presented to perfection. Rooms are spacious, comfortable and offer stunning views of the ocean. The hotel is highly recommended for its excellent cleanliness with guests praising the spotless and immaculate facilities. The outdoor pool area is a highlight with a pleasant atmosphere, beautiful pool and fantastic view of the ocean. The hotel is also family-friendly with a peaceful atmosphere, providing comfort and amenities to families with babies and kids. The comfortable and spacious beds guarantee a cozy and restful sleep. Overall, the Manary Praia Hotel is an exceptional five-star hotel with superb facilities, exceptional services and an intimate and romantic atmosphere, perfect for a dreamy escape.
Ocean Palace All Inclusive Premium is a highly rated resort with a fantastic location close to the beach and stunning views of the ocean and Careca Hill. The breakfast buffet is incredible with a wide variety of delicious options available and the dinner receives mixed reviews but is generally praised for its quality and variety. The hotel offers spacious and comfortable rooms with impeccable service and attention from staff. The staff is amazing with guests raving about their attentiveness, friendliness and willingness to go above and beyond. The pool facilities are well-designed and well-maintained and the beach is beautiful and easily accessible. The hotel is perfect for families with kids with plenty of activities to keep everyone entertained. The all-inclusive experience is excellent with high-quality food and drinks available throughout the resort. Despite some minor criticisms, Ocean Palace All Inclusive Premium remains a wonderful choice for a vacation in Brazil.
'O Tempo e o Vento' in Ponta Negra receives high praise from guests for its outstanding location, close to the beach and local attractions while offering a peaceful retreat. Many find the hotel to be conveniently placed near restaurants, bars and essential amenities, making it an excellent base for exploring the area. Reviews often highlight the serene street and lovely sea views from certain rooms, appealing to guests looking for both accessibility and tranquility.
The breakfast at the hotel is a well-regarded feature, consistently praised for its variety and excellent taste. Guests are thrilled with the hearty and generous options available each morning, including freshly made tapioca and high-quality coffee. Although there are minor criticisms regarding occasional limited choices, the overall consensus is that the breakfast experience is delightful.
Dining at 'O Tempo e o Vento,' especially at the Pinga Fogo restaurant, is noted for its quality and fair pricing. Despite some dissatisfaction with pre-cooked dishes, the majority of guests appreciate the varied menu and the pleasant setting, often opting to dine there multiple times during their stay.
The rooms are frequently commended for their spaciousness, cleanliness and cozy environment with many featuring balconies equipped with hammocks for relaxation. While some areas of the rooms might need updates, the overall comfort, cleanliness and charming decor earn high marks from visitors.
Exceptional cleanliness is a standout trait of 'O Tempo e o Vento,' with guests lauding the well-kept rooms and common areas. Despite isolated incidents of minor cleanliness lapses, the overall impression is that of a well-maintained and orderly environment.
The hotel's staff is a highlight, receiving extensive praise for their friendliness, attentiveness and helpfulness. Guests feel welcomed and well-cared for with specific mentions of staff members who enhance the overall guest experience through their exceptional service.
The Wi-Fi service at the hotel has mixed reviews with some guests finding it reliable and fast, while others experience issues with connectivity and signal strength. This inconsistency can affect the experience, particularly for those needing strong internet access.
The hotel pool is a beloved feature, often described as clean, inviting and well-maintained, providing a relaxing atmosphere throughout the day. Despite minor wishes for improvements like a larger pool, the overall sentiment toward this amenity is very positive.
Proximity to Ponta Negra beach is another major advantage with the hotel located just a short walk from the sandy shores. Guests appreciate the ease of accessing the beach and nearby dining options, further enhancing their beach holiday experience.
The parking facilities are generally well-received, offering secure and spacious options, although finding a designated spot can be challenging when the hotel is fully booked. The overall convenience of parking arrangements adds to the hotel's appeal.
For families, 'O Tempo e o Vento' offers a welcoming and relaxing environment, complete with family-friendly features such as a playground and a pool. The proximity to the beach and the helpful staff contribute to a stress-free stay for parents and children alike.
The comfort of the beds receives mixed reviews with many guests praising the comfort and quality, but some suggesting improvements in certain areas. Overall, the high standards of cleanliness and comfort in the bedding contribute to a restful stay.
In summary, 'O Tempo e o Vento' offers a compelling mix of a prime location, excellent amenities and exceptional service, making it a highly recommended choice for travelers seeking a beachside stay in Ponta Negra. While minor issues exist, the hotel's strengths significantly outweigh them, ensuring a pleasurable and memorable experience for guests.
Wish Natal is a five-star hotel that offers an amazing location right on the beach, making it a top choice for travelers looking for a relaxing getaway. The hotel's breakfast is highly recommended by many guests with a wide variety of delicious and fresh food, including regional options. The dining experience has received mixed reviews, but the buffet dinner is highly recommended and offers a range of delicious options. The hotel has comfortable and spacious rooms with stunning views, although some guests noted issues with the showers and cleanliness. The staff is incredibly friendly and accommodating, going above and beyond to ensure guests have a pleasant stay. The pool area is excellent for families with children and the beach structure is well-prepared with private umbrellas and beach tennis. Wish Natal is a great choice for families with plenty to keep the kids entertained and the hotel provides a comfortable sleeping experience for its guests. Overall, Wish Natal is an excellent option for your next stay in Natal with impeccable service and a wonderful experience guaranteed.
Vogal Luxury Beach Hotel & SPA consistently receives excellent reviews, especially regarding its prime location, exceptional amenities and top-notch service. Situated at the beginning of Via Costeira adjacent to Ponta Negra beach, the hotel provides breathtaking views and convenient access to nearby bars, restaurants and the city center. Guests frequently praise its stunning architecture and well-maintained structure, which enhances the luxurious ambiance and five-star reputation.
The breakfast at Vogal Luxury Beach Hotel & SPA is a highlight, consistently appreciated for its sensational variety and quality. The diverse offerings cater to all tastes and the impeccable service contributes to a pleasant dining experience. Similarly, the dinner service receives generally positive feedback for quality and variety, although some find the options repetitive.
The spacious, modern rooms equipped with luxurious amenities, including large bathtubs and high-quality linens, ensure a comfortable stay. Guests often comment on the exceptional cleanliness and organization throughout the hotel, contributing to a pristine and well-kept environment.
The staff at Vogal Luxury Beach Hotel & SPA are frequently commended for their friendliness, professionalism and dedication to providing impeccable service, enhancing the overall guest experience. The hotel's spa also garners high praise for its serene ambiance and excellent massage services, although some guests note the high prices.
The gym and pool areas receive positive feedback for their high quality and cleanliness with the pool areas particularly noted for their beautiful design and family-friendly features. Direct access to a clean, almost private beach adds to the hotel's appeal, creating a perfect setting for relaxation.
For families, the hotel offers a welcoming environment with thoughtful amenities for children, while honeymooners enjoy special luxurious touches that make their stay memorable. Despite some mixed reviews regarding its five-star status with certain guests pointing out areas for improvement such as service consistency and price-value ratio, Vogal Luxury Beach Hotel & SPA largely meets and often surpasses guest expectations, making it a preferred choice for a lavish getaway.