Novotel Nancy
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Summary of reviewsNovotel Nancy, situated conveniently near the A31 and A33 highways, offers excellent accessibility for travelers seeking a tranquil stopover close to Nancy's city center. The hotel's strategic location ensures minimal noise despite its proximity to major routes and provides ample parking, including spaces for electric vehicles—further adding to its appeal for those on road trips.
Guests have largely positive things to say about the hotel's breakfast, often highlighting the extensive and varied buffet that caters to diverse tastes. The inclusion of regional products, fresh items and a dedicated kids' buffet enhances the morning dining experience, despite a few critiques about item variety, restocking efficiency and the overall value for money.
Dining at the Novotel Nancy restaurant garners a mix of reactions. Many guests praise the delicious and plentiful meals, excellent quality dishes and relaxing ambiance—especially the terrace dining option. However, inconsistency in food quality and service has been reported with some guests experiencing overcooked or lukewarm dishes, limited menu choices and lengthy wait times.
The rooms at Novotel Nancy are widely praised for their cleanliness, modern design and comfort. Guests appreciate the spacious layouts, quality beds and contemporary amenities, particularly in the family rooms. The hotel's soundproofing ensures a quiet environment, although some visitors have noted issues with room temperature and occasional unpleasant smells.
Cleanliness across the hotel is a consistently highlighted strength with rooms, public areas and amenities maintaining high hygiene standards. Despite a few isolated complaints about specific cleanliness issues, the overall sentiment is positive with well-maintained facilities contributing to a pleasant stay.
The hotel staff receive commendations for their friendliness, helpfulness and professional demeanor, particularly at the reception. However, some guests report inconsistent service experiences, citing instances of unfriendliness and a need for more staff during peak times to ensure efficient service.
Wi-Fi connectivity at the hotel is generally good with most guests finding it fast, reliable and suitable for work and streaming. While a few guests noted issues with Wi-Fi quality in certain areas, the overall experience is positive.
The outdoor pool is an attractive feature, especially for families, providing a clean and fun environment for relaxation. While there are some reports of maintenance issues, such as the pool being closed or poorly maintained during certain stays, the general consensus is that the pool adds value to the hotel stay.
The hotel's well-maintained and secure parking facilities, including spaces for electric vehicles, are frequently praised by guests. The convenience of copious parking spots and secure, monitored areas enhances the overall experience, accommodating various vehicle sizes and ensuring peace of mind.
In summary, Novotel Nancy offers a convenient and comfortable stay, particularly suitable for travelers on long journeys. With its excellent location, clean and well-equipped rooms and various amenities such as ample parking and a delightful pool, it ensures a restful and pleasant experience despite some areas requiring occasional improvements.
Categories
Guests have largely positive things to say about the hotel's breakfast, often highlighting the extensive and varied buffet that caters to diverse tastes. The inclusion of regional products, fresh items and a dedicated kids' buffet enhances the morning dining experience, despite a few critiques about item variety, restocking efficiency and the overall value for money.
Dining at the Novotel Nancy restaurant garners a mix of reactions. Many guests praise the delicious and plentiful meals, excellent quality dishes and relaxing ambiance—especially the terrace dining option. However, inconsistency in food quality and service has been reported with some guests experiencing overcooked or lukewarm dishes, limited menu choices and lengthy wait times.
The rooms at Novotel Nancy are widely praised for their cleanliness, modern design and comfort. Guests appreciate the spacious layouts, quality beds and contemporary amenities, particularly in the family rooms. The hotel's soundproofing ensures a quiet environment, although some visitors have noted issues with room temperature and occasional unpleasant smells.
Cleanliness across the hotel is a consistently highlighted strength with rooms, public areas and amenities maintaining high hygiene standards. Despite a few isolated complaints about specific cleanliness issues, the overall sentiment is positive with well-maintained facilities contributing to a pleasant stay.
The hotel staff receive commendations for their friendliness, helpfulness and professional demeanor, particularly at the reception. However, some guests report inconsistent service experiences, citing instances of unfriendliness and a need for more staff during peak times to ensure efficient service.
Wi-Fi connectivity at the hotel is generally good with most guests finding it fast, reliable and suitable for work and streaming. While a few guests noted issues with Wi-Fi quality in certain areas, the overall experience is positive.
The outdoor pool is an attractive feature, especially for families, providing a clean and fun environment for relaxation. While there are some reports of maintenance issues, such as the pool being closed or poorly maintained during certain stays, the general consensus is that the pool adds value to the hotel stay.
The hotel's well-maintained and secure parking facilities, including spaces for electric vehicles, are frequently praised by guests. The convenience of copious parking spots and secure, monitored areas enhances the overall experience, accommodating various vehicle sizes and ensuring peace of mind.
In summary, Novotel Nancy offers a convenient and comfortable stay, particularly suitable for travelers on long journeys. With its excellent location, clean and well-equipped rooms and various amenities such as ample parking and a delightful pool, it ensures a restful and pleasant experience despite some areas requiring occasional improvements.
Family Friendly Hotel
Novotel hotels generally offer family-friendly accommodations and services. While specific details are not available in the provided data, Novotel's reputation suggests amenities like kids' menus or play areas.
Dog Friendly Hotel
This 4-star hotel in Nancy is pet-friendly and close to the motorway. This makes it a convenient stop for travelers with dogs.
Hotel with Swimming Pool
Novotel Nancy offers a seasonal outdoor swimming pool. The pool enhances the hotel's appeal during warmer months, providing guests with a recreational option.
Heated Pool Outdoor Pool
Business Hotel
This hotel is ideally located for business trips, close to the highways and 5km from downtown. It offers contemporary rooms with air conditioning, a heated outdoor pool in summer, a shady terrace, and flexible meeting spaces.
Hotel with Parking
This established hotel chain offers substantial parking facilities, providing convenience for guests traveling by car.
EV charging stations
Accessible Hotel
The hotel is easily accessible and has facilities adapted for people with reduced mobility. It provides welcoming spaces and services designed to meet specific needs.
Hotel with EV Charging Stations
This 4-star hotel offers EV charging stations and is conveniently located 5 km from Nancy's city center. It features air-conditioned rooms, a heated outdoor pool, and French cuisine, making it a comfortable and practical choice for EV owners.
4-Star Hotel
Located 5 km from the city center, this hotel offers contemporary rooms, a heated pool, refined dining, and modular meeting spaces. It ensures a blend of comfort, relaxation, and convivial moments, whether traveling with family or for business.
Hotel with Outdoor Pool
Novotel Nancy features a seasonal heated outdoor pool and a shady terrace. The hotel also offers a Gourmet Bar and is conveniently located close to major highways.
Hotel with Heated Pool
Guest Reviews
Nestled conveniently close to major highways, Novotel Nancy is an ideal choice for travelers looking for a stopover on their journey. Its strategic position near the A31 and A33 highways makes it particularly appealing for those on the move, ensuring easy access both to the roadways and to Nancy's city center, which is just a short drive away.
Guests frequently highlight the hotel's tranquil environment despite its proximity to major routes. The location is described as perfect for transit, providing a peaceful respite with minimal noise. For those traveling further, such as to southern France or Switzerland, the Novotel Nancy offers a superb spot to rest and recharge.
Ample parking, including spaces for electric vehicles, adds to the convenience, particularly for those on road trips. The nearby commercial area provides additional amenities, such as shops and restaurants, making it easier for guests to find essentials and dining options without traveling far.
Travelers interested in exploring the region will find this location advantageous for its connection to the highway, facilitating journeys to various destinations with ease. Additionally, the hotel offers great facilities, including a swimming pool and well-maintained rooms, which enhance the overall experience.
In sum, Novotel Nancy stands out for its excellent accessibility, quiet surroundings and practical amenities, making it an excellent choice for a convenient and comfortable stay during long journeys.
At Novotel Nancy, guest experiences with breakfast appear mixed, yet mostly positive. Many reviewers highlight the extensive and varied nature of the breakfast buffet, noting a rich selection that caters to diverse tastes, including regional products and ample fresh items. The breakfast setting is often described as pleasant and spacious with some guests appreciating the inclusion of kids’ buffet options and the morning atmosphere.
There are frequent compliments for the delicious and well-stocked offerings, complete with a generous choice of both sweet and savory items. In addition, several guests praise the exceptional quality of the breakfast with specific mentions of fresh fruit, hearty options and a pleasant dining experience. Coffee, an essential part of many breakfasts, is often singled out as delightful.
Despite the positivity, some guests express dissatisfaction. Criticisms include the lack of variety, particularly with specific items like boiled eggs and instances where warm dishes were only lukewarm. There were also comments on poor restocking during busy times, industrial-quality bread and the coffee not meeting expectations. Additionally, multiple reviews cite the breakfast as overpriced, suggesting the cost does not always justify the quality or variety offered.
Overall, Novotel Nancy’s breakfast receives praise for its extensive and varied options presented in a pleasant setting, tempered with a few critiques regarding value, specific item quality and replenishment during peak times.
Dining at Novotel Nancy has received a mixture of feedback with a range of experiences shaping guest opinions. On the positive side, many patrons have enjoyed delicious and plentiful meals with some highlighting excellent and quality dishes that made their dining experience enjoyable. The restaurant ambiance has been described as relaxing and options such as dining on the terrace have been particularly appreciated for their pleasant atmosphere. For families, the restaurant's catering is friendly and convenient, enhancing the overall comfort of their stay.
Guests frequently pointed out that the food quality can be high with some meals being described as excellent, tasty and well-prepared. This is particularly true for special occasions with specific praises for meals arranged during festive periods and the efforts of the chefs to accommodate complex dietary needs efficiently and courteously. An outstanding and tasty experience at the on-site restaurant has been highlighted, earning the venue positive remarks for good dinners and breakfast options.
However, the dining experience is not universally acclaimed. Several guests have lamented the inconsistency of food quality, describing some meals as mediocre, not meeting the French standard and at times, outright poor. Reports of overcooked meats, lukewarm and poorly presented dishes and even improperly prepared items like soggy or undercooked hamburgers have surfaced. The limited and sometimes repetitive menu choices, combined with high prices, often leave guests feeling that the offerings do not provide good value for money.
Service at the restaurant has also drawn criticism with mentions of long wait times, understaffing and unfriendly or chaotic service detracting from the dining experience. Some guests felt the service and food presentation bore more resemblance to a cafeteria than a quality dining establishment, which further diminished their satisfaction. Additionally, issues like not receiving ordered dishes, the unavailability of à la carte services and lack of vegetarian options have been a source of frustration for some diners.
In summary, while the Novotel Nancy restaurant has its fair share of admirers praising its delicious food and pleasant dining environment, there is a notable occurrence of dissatisfaction stemming from inconsistencies in food quality and service. Prospective guests may find their dining experience here to range from delightful to disappointing.
The rooms at Novotel Nancy receive high marks for their cleanliness and comfort. Guests appreciate the modern design, spacious layouts and contemporary amenities. Many reviews highlight the quality of the beds and the thoughtful room decorations. The rooms are often described as lovely, beautiful and well-maintained, contributing to a pleasant stay.
Family rooms are noted to be spacious and well-equipped, comfortably accommodating families despite some comments about being a bit cramped for four people. Separate toilets and modern bathrooms add to the convenience of the rooms. Soundproofing is another positive aspect, ensuring a quiet environment. Additionally, renovated rooms come with pleasing decor and modern facilities.
However, several reviews mention issues with room temperature with many guests finding the rooms too warm and the air conditioning not always functioning properly. Some rooms had unpleasant smells or felt outdated, prompting a few visitors to request room changes. Despite these issues, the overall sentiment is that the rooms are clean, comfortable and suitable for both short stays and family visits.
Novotel Nancy receives mixed reviews regarding its bedding, though most comments lean towards the positive. Guests frequently describe the beds as comfortable and even luxurious with many appreciating their firmness and supportive nature, avoiding any sagging issues. Phrases like 'very comfy,' 'good quality,' and 'great beds' are common and the high standard of bedding is often highlighted as a key comfort factor.
However, not all feedback is glowing. Some guests found the beds too hard or even uncomfortable with occasional mentions of poor pillows and noisy mattresses. Despite these outliers, the majority of reviews commend the beds for their comfort, ensuring a restful sleep experience for most visitors. The combination of well-maintained rooms and hospitable service further adds to the overall positive guest experience at the hotel.
Novotel Nancy offers a predominantly clean and comfortable environment, making it a suitable choice for travelers seeking convenience and hygiene. Guest reviews frequently highlight the spotless condition of the rooms, often described as clean, tidy and well-maintained. The modern decor and cleanliness of the hotel contribute to a pleasant stay.
Almost every review praises the cleanliness of the rooms, characterizing them as neat and comfortable with hygiene standards meeting or exceeding expectations. The hotel's cleanliness extends to the bar, swimming pool and breakfast area, ensuring a thoroughly hygienic experience. Well-kept and modern facilities add to the hotel's appeal and guests appreciate the clean and fresh bathrooms.
Despite a few isolated complaints about specific cleanliness issues—such as dust under the bed, mold in the shower and an outdated lobby—the overall consensus remains positive. The diligent housekeeping staff consistently maintains a high standard of cleanliness throughout the hotel.
Novotel Nancy serves well for a one-night stay or an extended visit with rooms and common areas that are frequently described as beautifully clean and fresh. The hotel's proximity to the highway and modern amenities further enhance its appeal as a clean, comfortable and convenient option for travelers.
The staff at Novotel Nancy receives varied reviews from its guests, highlighting both positive and negative experiences. On the positive side, many visitors praise the staff for their friendliness, helpfulness and professional demeanor. The reception staff, in particular, are often noted for their warm and welcoming nature, making check-in and check-out processes smooth and pleasant. Guests also appreciate that the staff generally speak good English, which facilitates better communication for international travelers. Moreover, the attentiveness and quick response of the staff, as well as their smiling and approachable attitudes, contribute to a positive atmosphere throughout the hotel.
However, some guests report inconsistent experiences with the staff, citing instances of unfriendliness and lack of personal attention. There are mentions of the reception being impersonal and staff being overworked or running around due to busyness, leading to a chaotic or unorganized service, particularly in the restaurant. Additionally, a few comments point out the need for more personnel during peak times to ensure a smoother and more efficient service.
Overall, while the majority of guest reviews commend the staff for their courteous and supportive service, there are noted areas for improvement in terms of consistency and staffing levels during busy periods.
Novotel Nancy offers a variety of Wi-Fi experiences for its guests. Many reviews highlight the presence of free Wi-Fi that is fast, high-speed and reliable, making it suitable for work and streaming. Guests often report good, efficient and stable internet connections throughout the property, including an excellent connection and speed that frequently exceeds expectations.
However, some guests noted inconsistencies in Wi-Fi quality. A few found the Wi-Fi expensive or described it as slow, weak or unstable with limited support available. There were occasional incidents where the Wi-Fi did not work in certain areas, such as the bedrooms. Despite these few negative points, many visitors appreciated the generally good connection, noting its reliability and efficiency during their stay.
The outdoor pool at Novotel Nancy has elicited a range of feedback from guests with a significant number of positive remarks highlighting its appeal. Many guests found the pool to be a refreshing and clean facility, especially welcoming after a long journey or during the summer season. The pool area, described as nice and pleasant, is noted for its clean and inviting environment.
Families particularly appreciated the pool, remarking that it was fun for kids with plenty of activities and games to keep them entertained. The pool's temperature drew mixed opinions; while some guests found it cold, others considered it refreshing or properly heated during certain months.
However, there have been some issues with maintenance. Some guests reported that the pool was closed or not well-maintained during their stay with broken pool edges and dirty conditions detracting from the overall experience. The pool deck and surrounding areas sometimes needed better upkeep and at times, accessories like outdoor toys were found to be dirty and incomplete.
Despite these occasional drawbacks, the general consensus among guests was that the pool added value to their stay, providing a delightful and relaxing spot that was especially popular with children. The heated pool was particularly appreciated during the cooler months, adding to the overall positive impression of the hotel's amenities.
At Novotel Nancy, guests consistently highlight the ample and secure parking options available on-site. The spacious parking lots and secure parking spaces, many of which are enclosed, ensure travelers can park their vehicles with peace of mind. The parking facilities are well-maintained and monitored by cameras, adding an extra layer of security. Guests appreciate the convenience of free parking, which is readily available around the building and the ease of access with lots of free parking spots.
Additionally, the parking area includes charging stations for electric vehicles with specific spots reserved for car charging, making it environmentally friendly. The supervised and gated parking areas provide reassurance, allowing guests to leave their cars safely behind closed gates. Even those traveling with larger vehicles or trailers find the spacious parking areas adequate for their needs. However, it's noted that on rare occasions, the free parking in the yard can run out.
Overall, the parking situation at Novotel Nancy is praised for its convenience, security and ample space, accommodating a variety of vehicles with ease.
Novotel Nancy offers electric vehicle (EV) charging stations as part of its amenities, providing a convenient option for guests with electric cars. The charging facility at the hotel is mentioned positively for business travelers and road-trippers alike with the possibility to charge an electric car overnight being particularly appreciated. The availability of reliable and free charging stations adds value to a comfortable stay at the hotel. However, there are only four charging spots, which some guests find inadequate and there have been occasional issues with the functionality of the charging stations. Despite these minor drawbacks, the presence of EV charging points is generally seen as a good opportunity for those needing to power up their vehicles while at the hotel.
Novotel Nancy stands out as an excellent choice for families with its extensive range of family-friendly facilities and amenities. The hotel offers various spacious and comfortable family rooms, including options that can accommodate up to four people and even pets. Numerous reviews highlight the well-arranged sofa beds for children and the convenience of having cots for kids readily available.
One of the biggest attractions for families is the play areas specifically designed for young guests. Located behind the reception, these areas feature engaging activities like Kapla blocks for toddlers and a foosball table for older children. Additionally, the outdoor garden with a natural swimming pool is a hit among kids, providing plenty of entertainment.
Dining at Novotel Nancy is particularly accommodating for families. The hotel's restaurant ensures food is served to children first and there are high chairs available for toddlers. Guests have praised the variety and quality of the food, making mealtime a pleasant experience for everyone.
The hotel’s amenities extend beyond the rooms and dining area. It's equipped with a swimming pool and an outdoor playground, contributing to a fun and active environment for kids. Sports facilities for children are also available, adding an extra layer of entertainment.
Conveniently located near multiple restaurants and fast-food chains, Novotel Nancy is an ideal stopover for those traveling with children. The hotel's setup and services cater specifically to families, making long journeys more comfortable and enjoyable. With polite and helpful staff, the hotel ensures that both parents and children have a pleasant stay.
In summary, Novotel Nancy is highly recommended for its family-oriented atmosphere, spacious accommodations and excellent facilities tailored for entertaining children. Perfect for a family stopover, this hotel seems to strike the right balance between comfort and fun.
Novotel Nancy offers a mixed experience according to guest reviews. On the positive side, the hotel is appreciated for being a good high-end option and is described as nice, renovated and neat with good facilities. The location is convenient for those on business trips and amenities like parking add to its convenience. Some guests found the service and overall quality acceptable for a four-star establishment and the hotel was noted to be very comfortable. However, many reviews suggest that the hotel falls short of true four-star standards. Complaints about the breakfast being limited, the food not meeting Novotel's usual quality and the restaurant resembling a cafeteria rather than a gourmet dining experience were common. Additionally, some felt that the condition and services provided did not justify a four-star rating with suggestions that a three-star designation would be more appropriate. Despite these criticisms, the service level received some praise, sticking to what one might expect from a four-star hotel. Overall, while Novotel Nancy has its strengths, it might not fully live up to the expectations associated with a four-star rating.
Novotel Nancy offers a range of amenities and services tailored to business travelers. The hotel is well-equipped with functional business facilities and essential services, making it a good place overall for work stays. Its location is conveniently close to office areas, providing easy access for business travelers. The presence of an onsite business center and conference rooms adds to its suitability for business-related activities. Additionally, the hotel features a parking lot and offers charging options for electric cars.
The indoor bar is noted to be suitable for meetings, contributing to the business-friendly environment. Guests can expect efficient check-in processes and practical arrangements for work. Overall, Novotel Nancy is a suitable choice for business travelers, offering practical and valid amenities for business stops and transit.
Novotel Nancy has garnered positive feedback for its accessibility, making it an excellent choice for travelers with disabilities. Guests praised the hotel for being wheelchair accessible and having well-marked bars for disabled access. The rooms are adapted for people with disabilities with facilities that cater well to their needs. The hotel provides easy access to rooms, ensuring convenience for all visitors. Its location is especially commended for being conveniently accessible from the highway, making it a perfect stopover point. Despite some minor shortcomings, such as the absence of an elevator and a few missing room amenities, the overall accessibility and strategic location of Novotel Nancy make it a commendable choice for travelers seeking comfort and convenience.
The outdoor heated pool at Novotel Nancy has received an abundance of praise for its inviting warmth and well-maintained condition. Many guests have noted that the temperature of the heated pool is consistently ideal, ensuring a pleasant swim regardless of the weather. The pool area, described as both cozy and wonderful, is complemented by the convenience of a bar nearby, allowing guests to enjoy refreshments poolside. While the pool may be on the smaller side, its consistent maintenance and comfortable temperature make it a standout feature of the hotel. The staff's good communication and attentive service further enhance the experience, ensuring that the pool remains a highlight for many visitors.
The outdoor pool at Novotel Nancy receives numerous positive remarks from guests. With descriptors like nice, well-maintained and beautifully kept, it is clear that the pool area is a highlight of the hotel. The pool is well-regarded for its cleanliness and good condition, making it an appealing spot for relaxation. It features a lovely terrace and the surrounding garden adds to the pleasant ambiance. Guests enjoy that the pool is heated, which extends its usability, especially at night. Families appreciate that the pool is fun for children, contributing to a delightful experience for all ages. The pool area is also noted as an excellent facility with nicely designed features, providing a great place to unwind and enjoy the hotel's amenities.
Novotel Nancy receives high praise from guests for its dog-friendly facilities, services and amenities. The hotel offers a welcoming atmosphere for pets, catering to them with various amenities which include ample grassy spaces that are perfect for walks. Dogs are allowed throughout the property, ensuring they can join their owners in most areas, including the breakfast room and the restaurant. The location of the hotel is also noted for its suitability for dog owners, featuring nearby parks and a garden that provide excellent spots for walking and running.
Guests compliment the hotel's staff for their friendly and accommodating attitude towards dogs, ensuring both pets and their owners feel at home. The property provides good parking spaces that are convenient for dog walking and several reviews highlight the positive experience of bringing their dogs along, indicating that the pets seemed very comfortable and happy during their stay.
While there are occasional mentions of dogs being smelly, the overall sentiment is overwhelmingly positive, emphasizing a well-maintained environment and staff who are attentive to the needs of all guests, including the four-legged ones. The hotel is described as very welcoming to pets, underlining its commitment to providing a comfortable stay for everyone.
Location Show Map
Location
Guests frequently highlight the hotel's tranquil environment despite its proximity to major routes. The location is described as perfect for transit, providing a peaceful respite with minimal noise. For those traveling further, such as to southern France or Switzerland, the Novotel Nancy offers a superb spot to rest and recharge.
Ample parking, including spaces for electric vehicles, adds to the convenience, particularly for those on road trips. The nearby commercial area provides additional amenities, such as shops and restaurants, making it easier for guests to find essentials and dining options without traveling far.
Travelers interested in exploring the region will find this location advantageous for its connection to the highway, facilitating journeys to various destinations with ease. Additionally, the hotel offers great facilities, including a swimming pool and well-maintained rooms, which enhance the overall experience.
In sum, Novotel Nancy stands out for its excellent accessibility, quiet surroundings and practical amenities, making it an excellent choice for a convenient and comfortable stay during long journeys.
Breakfast
There are frequent compliments for the delicious and well-stocked offerings, complete with a generous choice of both sweet and savory items. In addition, several guests praise the exceptional quality of the breakfast with specific mentions of fresh fruit, hearty options and a pleasant dining experience. Coffee, an essential part of many breakfasts, is often singled out as delightful.
Despite the positivity, some guests express dissatisfaction. Criticisms include the lack of variety, particularly with specific items like boiled eggs and instances where warm dishes were only lukewarm. There were also comments on poor restocking during busy times, industrial-quality bread and the coffee not meeting expectations. Additionally, multiple reviews cite the breakfast as overpriced, suggesting the cost does not always justify the quality or variety offered.
Overall, Novotel Nancy’s breakfast receives praise for its extensive and varied options presented in a pleasant setting, tempered with a few critiques regarding value, specific item quality and replenishment during peak times.
Dinner
Guests frequently pointed out that the food quality can be high with some meals being described as excellent, tasty and well-prepared. This is particularly true for special occasions with specific praises for meals arranged during festive periods and the efforts of the chefs to accommodate complex dietary needs efficiently and courteously. An outstanding and tasty experience at the on-site restaurant has been highlighted, earning the venue positive remarks for good dinners and breakfast options.
However, the dining experience is not universally acclaimed. Several guests have lamented the inconsistency of food quality, describing some meals as mediocre, not meeting the French standard and at times, outright poor. Reports of overcooked meats, lukewarm and poorly presented dishes and even improperly prepared items like soggy or undercooked hamburgers have surfaced. The limited and sometimes repetitive menu choices, combined with high prices, often leave guests feeling that the offerings do not provide good value for money.
Service at the restaurant has also drawn criticism with mentions of long wait times, understaffing and unfriendly or chaotic service detracting from the dining experience. Some guests felt the service and food presentation bore more resemblance to a cafeteria than a quality dining establishment, which further diminished their satisfaction. Additionally, issues like not receiving ordered dishes, the unavailability of à la carte services and lack of vegetarian options have been a source of frustration for some diners.
In summary, while the Novotel Nancy restaurant has its fair share of admirers praising its delicious food and pleasant dining environment, there is a notable occurrence of dissatisfaction stemming from inconsistencies in food quality and service. Prospective guests may find their dining experience here to range from delightful to disappointing.
Rooms
Family rooms are noted to be spacious and well-equipped, comfortably accommodating families despite some comments about being a bit cramped for four people. Separate toilets and modern bathrooms add to the convenience of the rooms. Soundproofing is another positive aspect, ensuring a quiet environment. Additionally, renovated rooms come with pleasing decor and modern facilities.
However, several reviews mention issues with room temperature with many guests finding the rooms too warm and the air conditioning not always functioning properly. Some rooms had unpleasant smells or felt outdated, prompting a few visitors to request room changes. Despite these issues, the overall sentiment is that the rooms are clean, comfortable and suitable for both short stays and family visits.
Beds
However, not all feedback is glowing. Some guests found the beds too hard or even uncomfortable with occasional mentions of poor pillows and noisy mattresses. Despite these outliers, the majority of reviews commend the beds for their comfort, ensuring a restful sleep experience for most visitors. The combination of well-maintained rooms and hospitable service further adds to the overall positive guest experience at the hotel.
Cleanliness
Almost every review praises the cleanliness of the rooms, characterizing them as neat and comfortable with hygiene standards meeting or exceeding expectations. The hotel's cleanliness extends to the bar, swimming pool and breakfast area, ensuring a thoroughly hygienic experience. Well-kept and modern facilities add to the hotel's appeal and guests appreciate the clean and fresh bathrooms.
Despite a few isolated complaints about specific cleanliness issues—such as dust under the bed, mold in the shower and an outdated lobby—the overall consensus remains positive. The diligent housekeeping staff consistently maintains a high standard of cleanliness throughout the hotel.
Novotel Nancy serves well for a one-night stay or an extended visit with rooms and common areas that are frequently described as beautifully clean and fresh. The hotel's proximity to the highway and modern amenities further enhance its appeal as a clean, comfortable and convenient option for travelers.
Staff
However, some guests report inconsistent experiences with the staff, citing instances of unfriendliness and lack of personal attention. There are mentions of the reception being impersonal and staff being overworked or running around due to busyness, leading to a chaotic or unorganized service, particularly in the restaurant. Additionally, a few comments point out the need for more personnel during peak times to ensure a smoother and more efficient service.
Overall, while the majority of guest reviews commend the staff for their courteous and supportive service, there are noted areas for improvement in terms of consistency and staffing levels during busy periods.
Wi-Fi
However, some guests noted inconsistencies in Wi-Fi quality. A few found the Wi-Fi expensive or described it as slow, weak or unstable with limited support available. There were occasional incidents where the Wi-Fi did not work in certain areas, such as the bedrooms. Despite these few negative points, many visitors appreciated the generally good connection, noting its reliability and efficiency during their stay.
Pool
Families particularly appreciated the pool, remarking that it was fun for kids with plenty of activities and games to keep them entertained. The pool's temperature drew mixed opinions; while some guests found it cold, others considered it refreshing or properly heated during certain months.
However, there have been some issues with maintenance. Some guests reported that the pool was closed or not well-maintained during their stay with broken pool edges and dirty conditions detracting from the overall experience. The pool deck and surrounding areas sometimes needed better upkeep and at times, accessories like outdoor toys were found to be dirty and incomplete.
Despite these occasional drawbacks, the general consensus among guests was that the pool added value to their stay, providing a delightful and relaxing spot that was especially popular with children. The heated pool was particularly appreciated during the cooler months, adding to the overall positive impression of the hotel's amenities.
Parking
Additionally, the parking area includes charging stations for electric vehicles with specific spots reserved for car charging, making it environmentally friendly. The supervised and gated parking areas provide reassurance, allowing guests to leave their cars safely behind closed gates. Even those traveling with larger vehicles or trailers find the spacious parking areas adequate for their needs. However, it's noted that on rare occasions, the free parking in the yard can run out.
Overall, the parking situation at Novotel Nancy is praised for its convenience, security and ample space, accommodating a variety of vehicles with ease.
EV charging stations
Family
One of the biggest attractions for families is the play areas specifically designed for young guests. Located behind the reception, these areas feature engaging activities like Kapla blocks for toddlers and a foosball table for older children. Additionally, the outdoor garden with a natural swimming pool is a hit among kids, providing plenty of entertainment.
Dining at Novotel Nancy is particularly accommodating for families. The hotel's restaurant ensures food is served to children first and there are high chairs available for toddlers. Guests have praised the variety and quality of the food, making mealtime a pleasant experience for everyone.
The hotel’s amenities extend beyond the rooms and dining area. It's equipped with a swimming pool and an outdoor playground, contributing to a fun and active environment for kids. Sports facilities for children are also available, adding an extra layer of entertainment.
Conveniently located near multiple restaurants and fast-food chains, Novotel Nancy is an ideal stopover for those traveling with children. The hotel's setup and services cater specifically to families, making long journeys more comfortable and enjoyable. With polite and helpful staff, the hotel ensures that both parents and children have a pleasant stay.
In summary, Novotel Nancy is highly recommended for its family-oriented atmosphere, spacious accommodations and excellent facilities tailored for entertaining children. Perfect for a family stopover, this hotel seems to strike the right balance between comfort and fun.
4 Star
Business
The indoor bar is noted to be suitable for meetings, contributing to the business-friendly environment. Guests can expect efficient check-in processes and practical arrangements for work. Overall, Novotel Nancy is a suitable choice for business travelers, offering practical and valid amenities for business stops and transit.
Accessible
Heated Pool
Outdoor Pool
Dog Friendly
Guests compliment the hotel's staff for their friendly and accommodating attitude towards dogs, ensuring both pets and their owners feel at home. The property provides good parking spaces that are convenient for dog walking and several reviews highlight the positive experience of bringing their dogs along, indicating that the pets seemed very comfortable and happy during their stay.
While there are occasional mentions of dogs being smelly, the overall sentiment is overwhelmingly positive, emphasizing a well-maintained environment and staff who are attentive to the needs of all guests, including the four-legged ones. The hotel is described as very welcoming to pets, underlining its commitment to providing a comfortable stay for everyone.
Yes, Novotel Nancy has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Novotel Nancy.
Yes, Novotel Nancy welcomes dogs.
Yes, parking facilities are available at Novotel Nancy.
No, Novotel Nancy doesn't have a gym.
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