Best Western Plus Crystal, Hotel,Bar & Spa
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Summary of reviewsBest Western Plus Crystal, Hotel, Bar & Spa in Nancy earns high marks for its prime location, making it an ideal choice for travelers eager to explore the city. Nestled between the train station and the city center, it provides easy access to major attractions like the historic Place Stanislas, shopping streets, cultural sites, cafes and restaurants. Despite its central location, guests report enjoying a peaceful and quiet ambiance, ensuring a restful experience.
The hotel's modern decor and friendly, welcoming staff further enhance the guest experience. Cleanliness is frequently highlighted as a standout feature with rooms and common areas meticulously maintained. Guests find the rooms clean, comfortable and stylishly decorated, although some mention that the older sections of the hotel could use updating and that room sizes can vary with some being quite small.
Breakfast at the hotel garners widespread praise for its quality, variety and freshness. The extensive buffet offers a range of sweet and savory options, including organic products and regional specialties. Many guests enjoy the breakfast atmosphere and decor, despite minor critiques like the need for more vegetarian options or occasional issues with specific products.
The bar receives accolades for its original and delicious cocktails with special mentions of its rooftop location and friendly staff. Dining options at the hotel receive mixed reviews; while many guests find the food excellent, some mention limited availability and high prices. The convenience of numerous nearby restaurants and cafes often leads guests to explore dining options outside the hotel.
The spa is another highlight, offering a tranquil and relaxing environment with facilities like a heated indoor pool, steam room and sauna. Guests appreciate the professionalism of the spa services, though some note that it can feel crowded and recommend booking in advance. The gym also receives positive feedback for being well-equipped and clean.
Families will find the hotel accommodating with practical family rooms and a welcoming atmosphere, though some limitations exist, such as restricted pool access times for children. The hotel's central location near main museums adds to its family-friendly appeal.
Wi-Fi service is generally reliable and quick, enhancing the overall stay, though occasional connectivity issues are noted. The staff across the hotel are frequently praised for their friendliness, professionalism and attentiveness, contributing significantly to the positive guest experience.
Overall, Best Western Plus Crystal, Hotel, Bar & Spa excels in providing a comfortable, clean and stylish environment with excellent service, making it a well-regarded accommodation choice in Nancy.
Categories
The hotel's modern decor and friendly, welcoming staff further enhance the guest experience. Cleanliness is frequently highlighted as a standout feature with rooms and common areas meticulously maintained. Guests find the rooms clean, comfortable and stylishly decorated, although some mention that the older sections of the hotel could use updating and that room sizes can vary with some being quite small.
Breakfast at the hotel garners widespread praise for its quality, variety and freshness. The extensive buffet offers a range of sweet and savory options, including organic products and regional specialties. Many guests enjoy the breakfast atmosphere and decor, despite minor critiques like the need for more vegetarian options or occasional issues with specific products.
The bar receives accolades for its original and delicious cocktails with special mentions of its rooftop location and friendly staff. Dining options at the hotel receive mixed reviews; while many guests find the food excellent, some mention limited availability and high prices. The convenience of numerous nearby restaurants and cafes often leads guests to explore dining options outside the hotel.
The spa is another highlight, offering a tranquil and relaxing environment with facilities like a heated indoor pool, steam room and sauna. Guests appreciate the professionalism of the spa services, though some note that it can feel crowded and recommend booking in advance. The gym also receives positive feedback for being well-equipped and clean.
Families will find the hotel accommodating with practical family rooms and a welcoming atmosphere, though some limitations exist, such as restricted pool access times for children. The hotel's central location near main museums adds to its family-friendly appeal.
Wi-Fi service is generally reliable and quick, enhancing the overall stay, though occasional connectivity issues are noted. The staff across the hotel are frequently praised for their friendliness, professionalism and attentiveness, contributing significantly to the positive guest experience.
Overall, Best Western Plus Crystal, Hotel, Bar & Spa excels in providing a comfortable, clean and stylish environment with excellent service, making it a well-regarded accommodation choice in Nancy.
Hotel Taking Steps Towards Sustainability
This hotel is the first in Nancy to be awarded the Green Key label, demonstrating a strong commitment to sustainable tourism. They have implemented an environmental policy, including intelligent waste management, control of energy and water consumption, and responsible purchasing practices.
Hotel for Honeymoon
With a bar and spa on-site, this hotel provides entertainment and relaxation options. It's a convenient and well-rounded choice for a honeymoon stay.
Hotel with Spa
This hotel features Crystal Spa, a 200 square meters space with a heated swimming pool, massage benches, a sauna, and a hammam. It offers a fitness room, solo and duo cabins for massages, face and body treatments, and Cinq Mondes beauty rituals.
Family Friendly Hotel
This hotel features spa facilities and a bar, providing relaxation options for parents while still offering a comfortable stay for families. The 'Plus' designation suggests enhanced amenities and service quality.
Dog Friendly Hotel
This 4-star hotel in Nancy is pet-friendly. It is a highly-rated option that welcomes dogs and may provide specific amenities for them.
Hotel near Nightlife Spots
This hotel features Le Bar du Crystal, Nancy's first rooftop bar, offering classic and original cocktails in a stylish environment with a lounge, winter garden, and rooftop terrace. The bar's mixologist creates unique drinks using local products and spirits.
Hotel with Swimming Pool
This hotel stands out with its chic spa that includes a jet-equipped pool. The modern spa facilities and the presence of a bar enhance the overall guest experience, providing options for relaxation and socializing.
Heated Pool Indoor Pool
Business Hotel
Located in Nancy, this Best Western Plus offers a comprehensive set of amenities suitable for business travelers. The hotel includes a bar, spa, and meeting facilities, providing opportunities for both work and relaxation.
Accessible Hotel
This hotel offers accessible services, including an elevator and wheelchair accessibility. The hotel has 3 rooms with disabled access and a trained front desk team to welcome disabled clients. A mobile magnetic loop is available at the reception.
Hotel with Gym
This hotel offers a complete fitness room with free access for residents, available 24 hours a day, seven days a week. It includes a treadmill, bike, elliptical, and weight training equipment. Additionally, the hotel features a 200 square meter Crystal Spa with a heated swimming pool, massage benches, sauna, and hammam.
4-Star Hotel
A top-rated choice featuring a spa with a pool, sauna, and hammam, alongside a rooftop bar with city views. Its central location near attractions and the train station adds to its appeal for comfort and convenience.
Hotel with Indoor Pool
This hotel features a heated indoor pool that is open year-round from 8:00 a.m. to 10:00 p.m. The pool is part of the 200 square meter Crystal Spa, which also includes massage benches, a sauna, and a hammam. The pool area is described as modern, clean, and relaxing, with the water consistently maintained at a comfortable 30 degrees Celsius.
Hotel with Heated Pool
The Crystal Spa at this hotel spans 200 square meters and features a heated swimming pool with massage benches, a sauna, and a hammam. The indoor heated pool is accessible year-round, making it a reliable choice for aquatic relaxation.
Romantic Hotel
Guest Reviews
The 'Best Western Plus Crystal, Hotel, Bar & Spa' enjoys a prime location in the heart of Nancy, making it an excellent choice for visitors eager to explore the city. Nestled between the train station and the city center, it offers easy access to key attractions like the historic Place Stanislas. The hotel's central positioning allows guests to reach shopping streets, cultural sites, cafes and restaurants within a short walk, adding convenience to their stay.
Travelers appreciate the hotel’s proximity to the main train station and the ease with which they can traverse the city's historic core. From this hub, exploring Nancy on foot is a breeze, whether it's a quick shopping trip or a relaxing city tour. Despite the central location, the area maintains a quiet ambiance, ensuring a restful experience for visitors.
The hotel's modern decor and welcoming staff further enhance the guest experience. The combination of location, comfort and style makes 'Best Western Plus Crystal' a well-regarded accommodation for a city trip to Nancy. However, it is worth noting that parking near the hotel can be a challenge, although public parking is available a short distance away.
The breakfast at Best Western Plus Crystal, Hotel, Bar & Spa is overwhelmingly praised by guests for its quality and variety. Many reviewers highlighted that the breakfast is very good and hearty with thoughtful and fresh options available. The breakfast buffet is noted for being extensive and well-maintained, offering high-quality products and a wide selection of both sweet and savory dishes. Guests frequently mentioned enjoying delicious bacon and scrambled eggs, as well as fresh fruits and excellent bread. The breakfast is seen as a perfect start to the day, providing a generous array of options, including organic products and regional specialties.
The atmosphere in the breakfast area also receives positive comments with some guests appreciating the pleasant seating and nice decor. However, a few reviews pointed out areas for improvement, such as the need for more vegetarian options and occasional issues with specific products like expired jam or incomplete in-room breakfast orders. Despite these minor critiques, the overall sentiment is that the breakfast experience at the hotel exceeds expectations, offering a delightful and satisfying meal to begin the day.
'Best Western Plus Crystal, Hotel, Bar & Spa' offers a compelling dining experience with some notable highlights and a few areas for improvement. The hotel’s bar stands out for its original and delicious cocktails, earning high praise for its rooftop location and friendly staff. Guests particularly enjoy the bar’s pleasant ambiance and varied cocktail menu, despite occasional closures on Sundays and Mondays.
For dining, there are mixed impressions. While room service and breakfast with local products are deemed excellent, the main restaurant’s availability and practicality raised some concerns with some guests opting to explore the abundant nearby restaurant and café options instead. The hotel's dinner options are reported as limited with occasional unavailability of certain dishes, yet those who dined at the hotel often found the food exceptional. Recommended dishes include a high-quality and generous platter accompanied by a glass of wine, though some guests noted that the dinner pricing can be steep.
Breakfast, described as good, hearty and varied, generally receives positive feedback, although one guest mentioned a disappointing in-room breakfast. The convenience of nearby shops and the attentive and friendly staff further enhance the overall dining and hospitality experience. However, service hiccups such as not being informed about bar closures, denied seating choices and order mishaps were mentioned, suggesting areas needing attention.
Overall, 'Best Western Plus Crystal, Hotel, Bar & Spa' provides a mostly positive dining experience bolstered by excellent on-site cocktails and a diverse surrounding dining landscape.
The rooms at Best Western Plus Crystal, Hotel, Bar & Spa evoke a range of emotions among guests, blending both positive elements with a few areas for improvement. Predominantly, guests found the rooms to be clean, comfortable and tastefully decorated. Many appreciated the spacious bathrooms, high-quality bedding and the overall modern, stylish decor of the rooms. Notably, the deluxe and prestige rooms stood out for their spaciousness and luxury.
Despite these positives, some guests noted that many of the rooms are quite small, which impacted their overall comfort, especially for longer stays. Several comments also highlighted that certain rooms felt colder during low outside temperatures. The hotel's older sections were sometimes described as outdated, showing a stark contrast to the renovated, modern parts of the building.
The soundproofing was generally praised, ensuring a quiet and restful environment. Quality room facilities and good cleanliness were common themes, even though a few guests mentioned that parts of the older wing did not fare as well.
Overall, while the mix of room sizes and conditions can be a consideration, the majority of guests seemed to appreciate the hotel's contemporary design, comfort and the tranquility offered, making it a pleasant stay for many.
The beds at Best Western Plus Crystal, Hotel, Bar & Spa have generally received high praise from guests. Reviews frequently highlight the exceptional comfort with many describing the beds as very comfortable or even ultra comfortable. Several guests noted the quality of the bedding, which contributed to a good night’s sleep. The king-size beds stood out as being particularly spacious and cozy. Despite a few comments about beds being too soft or narrow and occasional issues like sagging mattresses or lack of bedside tables, the overall sentiment remains positive. The comfortable and pleasant bedding, combined with large, cozy mattresses, ensure most guests enjoy their sleep experience at the hotel.
Cleanliness stands out as a hallmark of the Best Western Plus Crystal, Hotel, Bar & Spa. The rooms are consistently praised for being clean and tidy with terms like "spotless," "impeccable cleanliness," and "very clean rooms" frequently highlighted. The hotel's attention to cleanliness extends beyond the guestrooms with common areas and the spa receiving commendations for their maintenance and hygiene. Guests particularly appreciate the recently renovated, stylishly furnished rooms and the overall neatness of the establishment.
Despite minor issues such as occasional dust or lack of soap replenishment in some bathrooms, the hotel's commitment to cleanliness remains its strong suit. The overwhelmingly positive feedback about room cleanliness and the well-kept public spaces creates an inviting atmosphere. With a combination of cleanliness, tasteful décor and comfortable amenities, the hotel ensures a pleasant and hygienic stay, making it a standout choice for travelers.
Best Western Plus Crystal, Hotel, Bar & Spa receives widespread acclaim for its exceptional staff. Guests frequently praise the team for being welcoming, attentive and highly professional. Many reviewers commend the staff's friendliness and helpful nature, highlighting their competence and efficiency.
The reception staff, in particular, are often described as accommodating and pleasant, ensuring a warm and smooth welcome. The hotel's team is noted for their attentiveness and responsiveness to guests' needs, creating a comforting environment during their stay. The spa personnel and bar staff also receive special mentions for their friendliness and super service.
Overall, the consistent theme across numerous reviews is the positive interaction with the hotel staff, who contribute significantly to guests' enjoyable experiences. Their professionalism, kindness and willingness to assist make a strong impression, adding to the charm of the hotel. Despite a few isolated mentions of staff being untrained or unhelpful, the overwhelming majority of feedback positions the staff as one of the highlights of the guests' stay.
The Wi-Fi at Best Western Plus Crystal, Hotel, Bar & Spa generally receives positive feedback from guests. Many highlight that the Wi-Fi is reliable and quick, providing a seamless online experience. The hotel's network coverage appears to extend throughout the property, making it easy for guests to stay connected. Several reviews mention the ease of connecting to the Wi-Fi, appreciating its straightforward access process. However, while most reviews are favorable, a few guests have noted occasional issues such as weak signals or intermittent connectivity. Despite these minor hiccups, the overall impression is that the Wi-Fi service enhances the stay, alongside other amenities such as a nice TV and a high-quality varied breakfast. The staff's quick response to any Wi-Fi-related issues further ensures a pleasant experience for guests.
The spa at Best Western Plus Crystal, Hotel, Bar & Spa in the city center is highly praised by guests for its relaxation and tranquility. Featuring great facilities such as a heated indoor pool, steam room and sauna, it is well-maintained, offering a very pleasant and inviting atmosphere. Many guests found the décor and cleanliness of the spa area to be excellent, adding to the overall relaxing experience.
The spa services, which include various treatments and a well-equipped gym, are frequently highlighted as top-notch and very professional. Although some reviews noted issues such as the spa being small, occasionally crowded or requiring advance booking, the majority seemed to enjoy the calming environment and beautiful setup.
Guests appreciated the extended hours with the spa open until 10 pm and found the inclusion of the spa in the room price to be a delightful bonus. The heated pool, opening at 8 am, was particularly noted for its warmth and inviting nature, though some wished for a bit more warmth.
Overall, the spa area at this hotel is considered a magnificent retreat, a haven of peace and a worthwhile addition to the stay, making it a real plus for travelers looking for relaxation after a day of exploring the city.
The gym at Best Western Plus Crystal, Hotel, Bar & Spa has generally favorable reviews from guests. Many highlight the gym's completeness and modernity, emphasizing that it is fully equipped with all necessary amenities. The facilities are noted for their cleanliness, contributing positively to the overall guest experience. A few reviews specifically describe the gym as outstanding, underscoring its ample provisions for fitness enthusiasts.
The pool at Best Western Plus Crystal, Hotel, Bar & Spa receives mixed feedback from guests. On the positive side, the pool and spa area are frequently described as modern, clean and relaxing, providing a pleasant ambiance for guests. The water temperature is often praised for being consistently maintained at a comfortable 30 degrees Celsius, contributing to an enjoyable experience. Many appreciate the pool's functionality and the relaxing atmosphere it creates with some mentioning it as a highlight of their stay and noting the beautiful décor and surrounding spa facilities, including a hot tub, hammam and sauna.
However, several guests also point out the pool's limitations. A common theme is its relatively small size, which can feel cramped, especially when the hotel is busy. Some reviews mention that the pool looks larger in promotional photos than it is in reality and the availability of sunbeds can be limited. Access restrictions, such as limited times for children and a 50-minute usage cap per stay, are also noted as drawbacks. Despite these issues, the overall impression of the pool leans towards the positive with its cleanliness and the relaxing environment being frequently highlighted.
Best Western Plus Crystal, Hotel, Bar & Spa offers a welcoming and accommodating atmosphere, making it a suitable choice for family travel. The hotel features packages and a holistic experience designed with families in mind, ensuring a comfortable stay for more than just a couple of nights. Despite some limitations, such as children not being allowed in the spa and restricted pool access times from 9am to 10am, the hotel provides practical and spacious family rooms that cater well to those traveling with infants, including offering cradles.
Families will find it convenient that the hotel is just steps away from the main museums, making it easy to explore local attractions without much hassle. The staff are noted for being very welcoming and ensure guests feel at home during their stay. However, potential guests should be aware that there might be limited mentions or services specifically tailored for families with older children and the swimming facilities have non-family-friendly times. Although the family rooms could be considered small by some, they are still adequate for a family visit.
While Best Western Plus Crystal excels in many aspects, families looking for a completely child-oriented experience, particularly those who want unrestricted access to the pool facilities, may need to reconsider their options.
Best Western Plus Crystal, Hotel, Bar & Spa is well-situated for those seeking to experience the vibrant nightlife of the area. Guests have mentioned that the nightlife in the center is quite lively with excellent drinking establishments nearby. Although not everyone may find this area their first choice to stay, the cozy location has its charm. The hotel's rooftop bar serves as a notable highlight, offering a unique spot for evening relaxation. However, the on-site restaurant's slow service has been pointed out as a downside that might deter some visitors. Despite this, the overall atmosphere, especially with the nightlife in full swing, makes it a commendable option for those looking to enjoy the city's evening energy.
Many reviewers found discrepancies between the services and facilities provided by Best Western Plus Crystal, Hotel, Bar & Spa and its four-star rating. Some noted that the hotel did not meet four-star standards and felt more like a three-star establishment. However, others describe it as a perfect four-star hotel, emphasizing its positive aspects. Despite varying opinions, the consensus suggests some inconsistency in meeting expectations typically associated with a hotel of this category.
Best Western Plus Crystal, Hotel, Bar & Spa is well-regarded for its suitability for business travelers. Guests have found it comfortable for working trips, highlighting the business-friendly ambiance. The hotel accommodates both work and leisure needs effectively and is especially recommended for business trips due to its good location and services. It proves to be ideal for overnight stays and work meetings, providing the necessary facilities such as available WiFi. As a quality stay in a four-star establishment, it meets the expectations of business guests by responding to business requests. However, potential visitors should be aware that there is no on-site parking and service packages can be on the expensive side.
Best Western Plus Crystal, Hotel, Bar & Spa receives positive marks for its accessibility features for guests with disabilities. The staff at this hotel is highlighted for their professionalism, friendly demeanor and efficiency, ensuring guests feel well taken care of during their stay. The hotel's location is described as good and there are ample accessible parking spaces nearby, which is a significant advantage for guests with mobility issues.
The decor and comfort of the hotel also receive commendations, contributing to a pleasant and accommodating environment. Additionally, the hotel is noted to be wheelchair-friendly, ensuring ease of movement for all guests.
However, not everything is seamless. Some guests pointed out that the only elevator in the hotel can become a bottleneck with lines forming in front of it. There are mentions of difficulties entering rooms and small elevator spaces being an issue, particularly when the sole elevator was out of order. Despite these challenges, the soundproofing in the rooms is praised, adding an element of tranquility to the stay.
In summary, while there are areas where improvements could be made, particularly regarding the elevator and room accessibility, Best Western Plus Crystal, Hotel, Bar & Spa does a commendable job in offering a comfortable and professional environment for guests with disabilities.
Guests have generally positive remarks about the heated pool at Best Western Plus Crystal, Hotel, Bar & Spa. Descriptions frequently highlight the pool being warm and enjoyable. Visitors appreciate the comfortable temperature, often referring to it as a nice feature of their stay. While the pool's heating is praised, some reviews note issues with cleanliness in the spa area and mention that certain amenities could be better maintained. Despite these concerns, the warmth of the pool typically contributes to a pleasurable experience.
The indoor pool at Best Western Plus Crystal, Hotel, Bar & Spa receives varied feedback, leaning towards positive experiences. Guests often describe the pool as nice and very nice despite its small size. The heated feature is an added comfort, appreciated by many. The pool area benefits from a pleasant and helpful atmosphere, contributing to an overall enjoyable experience. However, some reviews mention that the pool's length is a bit short and the water can sometimes be cold. While the pool area is generally pleasant, there are occasional concerns about cleanliness in the spa or sauna sections.
The Best Western Plus Crystal, Hotel, Bar & Spa offers a calm and romantic atmosphere, making it ideal for a couple's getaway. It is particularly suitable for those looking to discover Nancy with a loved one, providing a fulfilling experience for romantic stays. The hotel features Valentine's Day packages and cozy, relaxing environments perfect for a brief romantic escape. While it may be more fitting for short stays rather than extended vacations, the hotel provides great suggestions for romantic dining and activities, ensuring a perfect relaxation experience for couples.
Best Western Plus Crystal, Hotel, Bar & Spa stands out for its accommodating approach towards pets, particularly dogs. The hotel is described consistently as dog-friendly, ensuring pets feel welcome throughout their stay. Specifically catered to pet owners, the hotel's amenities include provisions such as dog crates and dedicated spaces for pet cushions, allowing guests to comfortably accommodate their dogs. Notably, the peaceful environment ensures even the calmest pets, like India the dog, feel at ease. The hotel extends its pet-friendly policies to include cats as well, reflecting an inclusive and considerate approach to various pets. Overall, it offers a warm and well-equipped environment for those traveling with their furry companions.
Location Show Map
Location
Travelers appreciate the hotel’s proximity to the main train station and the ease with which they can traverse the city's historic core. From this hub, exploring Nancy on foot is a breeze, whether it's a quick shopping trip or a relaxing city tour. Despite the central location, the area maintains a quiet ambiance, ensuring a restful experience for visitors.
The hotel's modern decor and welcoming staff further enhance the guest experience. The combination of location, comfort and style makes 'Best Western Plus Crystal' a well-regarded accommodation for a city trip to Nancy. However, it is worth noting that parking near the hotel can be a challenge, although public parking is available a short distance away.
Breakfast
The atmosphere in the breakfast area also receives positive comments with some guests appreciating the pleasant seating and nice decor. However, a few reviews pointed out areas for improvement, such as the need for more vegetarian options and occasional issues with specific products like expired jam or incomplete in-room breakfast orders. Despite these minor critiques, the overall sentiment is that the breakfast experience at the hotel exceeds expectations, offering a delightful and satisfying meal to begin the day.
Dinner
For dining, there are mixed impressions. While room service and breakfast with local products are deemed excellent, the main restaurant’s availability and practicality raised some concerns with some guests opting to explore the abundant nearby restaurant and café options instead. The hotel's dinner options are reported as limited with occasional unavailability of certain dishes, yet those who dined at the hotel often found the food exceptional. Recommended dishes include a high-quality and generous platter accompanied by a glass of wine, though some guests noted that the dinner pricing can be steep.
Breakfast, described as good, hearty and varied, generally receives positive feedback, although one guest mentioned a disappointing in-room breakfast. The convenience of nearby shops and the attentive and friendly staff further enhance the overall dining and hospitality experience. However, service hiccups such as not being informed about bar closures, denied seating choices and order mishaps were mentioned, suggesting areas needing attention.
Overall, 'Best Western Plus Crystal, Hotel, Bar & Spa' provides a mostly positive dining experience bolstered by excellent on-site cocktails and a diverse surrounding dining landscape.
Rooms
Despite these positives, some guests noted that many of the rooms are quite small, which impacted their overall comfort, especially for longer stays. Several comments also highlighted that certain rooms felt colder during low outside temperatures. The hotel's older sections were sometimes described as outdated, showing a stark contrast to the renovated, modern parts of the building.
The soundproofing was generally praised, ensuring a quiet and restful environment. Quality room facilities and good cleanliness were common themes, even though a few guests mentioned that parts of the older wing did not fare as well.
Overall, while the mix of room sizes and conditions can be a consideration, the majority of guests seemed to appreciate the hotel's contemporary design, comfort and the tranquility offered, making it a pleasant stay for many.
Beds
Cleanliness
Despite minor issues such as occasional dust or lack of soap replenishment in some bathrooms, the hotel's commitment to cleanliness remains its strong suit. The overwhelmingly positive feedback about room cleanliness and the well-kept public spaces creates an inviting atmosphere. With a combination of cleanliness, tasteful décor and comfortable amenities, the hotel ensures a pleasant and hygienic stay, making it a standout choice for travelers.
Staff
The reception staff, in particular, are often described as accommodating and pleasant, ensuring a warm and smooth welcome. The hotel's team is noted for their attentiveness and responsiveness to guests' needs, creating a comforting environment during their stay. The spa personnel and bar staff also receive special mentions for their friendliness and super service.
Overall, the consistent theme across numerous reviews is the positive interaction with the hotel staff, who contribute significantly to guests' enjoyable experiences. Their professionalism, kindness and willingness to assist make a strong impression, adding to the charm of the hotel. Despite a few isolated mentions of staff being untrained or unhelpful, the overwhelming majority of feedback positions the staff as one of the highlights of the guests' stay.
Wi-Fi
Spa
The spa services, which include various treatments and a well-equipped gym, are frequently highlighted as top-notch and very professional. Although some reviews noted issues such as the spa being small, occasionally crowded or requiring advance booking, the majority seemed to enjoy the calming environment and beautiful setup.
Guests appreciated the extended hours with the spa open until 10 pm and found the inclusion of the spa in the room price to be a delightful bonus. The heated pool, opening at 8 am, was particularly noted for its warmth and inviting nature, though some wished for a bit more warmth.
Overall, the spa area at this hotel is considered a magnificent retreat, a haven of peace and a worthwhile addition to the stay, making it a real plus for travelers looking for relaxation after a day of exploring the city.
Gym
Pool
However, several guests also point out the pool's limitations. A common theme is its relatively small size, which can feel cramped, especially when the hotel is busy. Some reviews mention that the pool looks larger in promotional photos than it is in reality and the availability of sunbeds can be limited. Access restrictions, such as limited times for children and a 50-minute usage cap per stay, are also noted as drawbacks. Despite these issues, the overall impression of the pool leans towards the positive with its cleanliness and the relaxing environment being frequently highlighted.
Family
Families will find it convenient that the hotel is just steps away from the main museums, making it easy to explore local attractions without much hassle. The staff are noted for being very welcoming and ensure guests feel at home during their stay. However, potential guests should be aware that there might be limited mentions or services specifically tailored for families with older children and the swimming facilities have non-family-friendly times. Although the family rooms could be considered small by some, they are still adequate for a family visit.
While Best Western Plus Crystal excels in many aspects, families looking for a completely child-oriented experience, particularly those who want unrestricted access to the pool facilities, may need to reconsider their options.
Nightlife
4 Star
Business
Accessible
The decor and comfort of the hotel also receive commendations, contributing to a pleasant and accommodating environment. Additionally, the hotel is noted to be wheelchair-friendly, ensuring ease of movement for all guests.
However, not everything is seamless. Some guests pointed out that the only elevator in the hotel can become a bottleneck with lines forming in front of it. There are mentions of difficulties entering rooms and small elevator spaces being an issue, particularly when the sole elevator was out of order. Despite these challenges, the soundproofing in the rooms is praised, adding an element of tranquility to the stay.
In summary, while there are areas where improvements could be made, particularly regarding the elevator and room accessibility, Best Western Plus Crystal, Hotel, Bar & Spa does a commendable job in offering a comfortable and professional environment for guests with disabilities.
Heated Pool
Indoor Pool
Romantic
Dog Friendly
Yes, Best Western Plus Crystal, Hotel,Bar & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Best Western Plus Crystal, Hotel,Bar & Spa.
Yes, Best Western Plus Crystal, Hotel,Bar & Spa welcomes dogs.
No, parking facilities aren't available at Best Western Plus Crystal, Hotel,Bar & Spa.
Yes, Best Western Plus Crystal, Hotel,Bar & Spa has a gym.
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