Pacific Palace Hotel
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Summary of reviewsPacific Palace Hotel enjoys a strategic location, drawing acclaim for its proximity to Harbour Bay Terminal, various attractions and shopping destinations like Nagoya Hill and Grand Batam Mall. The hotel's unique ship-like appearance adds to its charm, complemented by spacious, clean and comfortable rooms. Though some guests noted a deceptive balcony sea view, the overall guest experience remains favorable due to the prime location and accessible amenities.
The breakfast offerings receive positive reviews for their diversity and the wide range of international foods available. While many guests enjoy the plentiful options, there is feedback suggesting improvements in taste, food replenishment speed and a broader selection of fruits and beverages.
Spacious and clean rooms are another highlight, praised for their size, comfort and cleanliness. Despite a need for some updates and better Wi-Fi connectivity, guests find the rooms satisfactory. Housekeeping's diligence adds to the pleasant experience, although occasional issues with smelly pillows and dusty areas were noted.
Guest reviews emphasize the friendliness and professionalism of the staff, particularly at reception and the main restaurant, which enhances the overall experience. Housekeeping and restaurant staff are consistently praised for their efficiency and quality service.
The hotel's pool is depicted as a large, clean and enjoyable facility, though some mention the need for minor refurbishments. Nevertheless, it remains a valued amenity for guests.
Families find the hotel highly accommodating with spacious family rooms and kid-friendly activities like feeding fish in the pond. The environment is peaceful, offering attractive views and a convenient location near a mall. Although a power failure during a shower was mentioned, it does not significantly detract from the hotel's overall family-friendly appeal.
Beds and mattresses generally receive positive comments for comfort and spaciousness, though some guests suggest deeper cleaning and updates to the linens and pillows. The beds' softness and occasional odor issues highlight areas for potential improvement.
Overall, Pacific Palace Hotel is recommended for its excellent location, hospitable staff, substantial breakfast spread and comfortable, spacious accommodations. However, addressing minor maintenance issues and enhancing certain amenities could elevate guest satisfaction further.
Categories
The breakfast offerings receive positive reviews for their diversity and the wide range of international foods available. While many guests enjoy the plentiful options, there is feedback suggesting improvements in taste, food replenishment speed and a broader selection of fruits and beverages.
Spacious and clean rooms are another highlight, praised for their size, comfort and cleanliness. Despite a need for some updates and better Wi-Fi connectivity, guests find the rooms satisfactory. Housekeeping's diligence adds to the pleasant experience, although occasional issues with smelly pillows and dusty areas were noted.
Guest reviews emphasize the friendliness and professionalism of the staff, particularly at reception and the main restaurant, which enhances the overall experience. Housekeeping and restaurant staff are consistently praised for their efficiency and quality service.
The hotel's pool is depicted as a large, clean and enjoyable facility, though some mention the need for minor refurbishments. Nevertheless, it remains a valued amenity for guests.
Families find the hotel highly accommodating with spacious family rooms and kid-friendly activities like feeding fish in the pond. The environment is peaceful, offering attractive views and a convenient location near a mall. Although a power failure during a shower was mentioned, it does not significantly detract from the hotel's overall family-friendly appeal.
Beds and mattresses generally receive positive comments for comfort and spaciousness, though some guests suggest deeper cleaning and updates to the linens and pillows. The beds' softness and occasional odor issues highlight areas for potential improvement.
Overall, Pacific Palace Hotel is recommended for its excellent location, hospitable staff, substantial breakfast spread and comfortable, spacious accommodations. However, addressing minor maintenance issues and enhancing certain amenities could elevate guest satisfaction further.
Hotel with Spa
This hotel offers spa services, providing guests with options for relaxation and wellness. It provides a convenient location.
Family Friendly Hotel
The family rooms are spacious, clean and comfortable. There is a fish pond where kids can feed the fishes.
Hotel with Free Wi-Fi
Modeled after a cruise ship, Pacific Palace Hotel offers free Wi-Fi. With its unique design and comprehensive amenities, it caters to travelers seeking both entertainment and connectivity.
Business Hotel
The Pacific Palace Hotel has meeting spaces available. It provides clean accommodations and is known for its unique ship-like architecture.
Hotel with Gym
Incorporates a fitness center for guests to use for their workouts. The availability of equipment supports a range of exercise routines.
Hotel with EV Charging Stations
This hotel is tagged as having EV charging stations. It is situated in Batam and offers convenient access to local attractions.
4-Star Hotel
Modeled after a cruise ship, this hotel features an indoor pool and hot tub. It also offers a fitness center, spa, karaoke rooms, and a night club.
Hotel with Children's Pool
The hotel features a children's pool, along with two hot tubs. These water amenities provide options for both play and relaxation for families with children.
Hotel for Honeymoon
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Children's Pool
Cheap Hotel
Accessible Hotel
Hotel for Yoga
Guest Reviews
Pacific Palace Hotel is celebrated for its advantageous location, making it a prime choice for visitors to Batam. Situated conveniently close to Harbour Bay Terminal, the hotel provides easy access to ferry services, which is a significant draw for travelers. It stands near various attractions, including the beach and notable shopping destinations like Nagoya Hill and Grand Batam Mall, ensuring that guests have plenty of nearby entertainment options.
Guests also appreciate the clean, spacious and comfortable rooms with many commenting on the hotel's unique ship-like appearance. The friendliness and hospitality of the staff further enhance the overall experience. Despite a few remarks about the misleading balcony Seaview, the hotel's strategic position near the port and important sites remains a highlight for many visitors.
The breakfast experience at Pacific Palace Hotel receives generally positive feedback from guests. Many commend the wide variety of foods available, describing the breakfast as good with a great spread that includes an international selection. Guests appreciate the ample choices, noting that the buffet offers a rich assortment of foods, which enhances their dining experience.
However, some guests suggest areas for improvement, particularly in the taste and replenishment speed of the food. While many find the selection adequate and the breakfast fantastic with various options, a few mention limited choices and repetitive offerings. Additionally, some reviews indicate a need for more fruits and better beverage service, specifically coffee and tea.
Overall, the breakfast at Pacific Palace Hotel is well-received with guests enjoying the diverse and plentiful options, though room for improvement in certain aspects is noted.
Pacific Palace Hotel offers guests spacious and comfortable rooms, consistently praised for their cleanliness and size. Many guests find the rooms to be pleasantly large with spacious bedrooms and bathrooms contributing to the overall comfort. Despite some noting that the hotel's maritime-themed rooms feel a bit dated and could use a revamp, the overall stay experience remains positive due to the cleanliness and roominess.
Guests appreciate the accommodating and friendly staff, which adds to the pleasant stay. The large rooms, including those with sizable bathrooms and balconies, are especially noted for their comfort. Some visitors mention that the structure and size of the hotel itself are impressive, contributing to a feeling of spaciousness throughout the property.
However, connectivity might be an issue with some mentioning the need for better WiFi signal. Despite its age, the hotel still manages to provide a clean and comfortable environment, making it a decent choice for travelers seeking ample space and good service.
Pacific Palace Hotel receives praise for its well-maintained and comfortable mattresses, spacious bedrooms and bathrooms. Guests appreciate the generous room sizes and the inclusion of sizable beds and pillows. Although the beds generally provide a comfortable sleep experience, some feedback indicates that the bedsheets may require deeper cleaning and occasionally emit an unpleasant smell. There are also comments about the pillows and beds showing signs of age and deformation with some guests finding the beds too soft for their liking. A suggestion was made to offer queen-size beds for added comfort. Overall, while the sleeping arrangements are largely positive, there is room for improvement in cleanliness and bed quality.
Pacific Palace Hotel has received numerous commendations for its cleanliness with several guests noting that their rooms were very clean and comfortable. Many applauded the hotel for being clean and well-maintained despite its age. The hotel’s housekeeping and cleaning staff were highlighted for their hard work and diligence in maintaining cleanliness throughout the premises.
However, some guests pointed out areas needing improvement. Issues such as smelly pillows, cigarette odors and dusty areas in rooms were mentioned. There were specific complaints about the state of the bath towels, which had turned from white to grey and the corridors, which had unfinished paints and some fungal growth. Additionally, the hotel’s maritime theme and the palace-like appearance were positively noted, but some parts of the property, including the middle lift, require repair and better upkeep.
Overall, while the hotel generally receives praise for its cleanliness and comfortable rooms, it would benefit from addressing the occasional lapses in maintaining certain facilities and amenities.
The reviews of the Pacific Palace Hotel prominently highlight the staff's friendliness and professionalism. Guests consistently describe the staff as very friendly, helpful and eager to assist with any requests. The reception team is particularly commended for being responsive and providing a warm welcome, ensuring smooth check-in and check-out experiences. Housekeeping is noted for its efficiency and responsiveness, contributing to a pleasant stay. The staff in the main restaurant also receive high praise for their excellent service and quality of food. Overall, the staff at Pacific Palace Hotel create a welcoming and accommodating atmosphere that is highly appreciated by the guests.
The pool at Pacific Palace Hotel receives praise for its size and cleanliness, offering guests an enjoyable and relaxing experience. Reviewers describe it as large and well-maintained, ideal for unwinding after a busy day. The cleanliness of the water contributes to a fun and inviting atmosphere. However, there are occasional remarks about the need for refurbishment and better upkeep. Despite these minor issues, the swimming pool remains a positive highlight at the hotel, complemented by a good breakfast spread and attentive staff.
The Pacific Palace Hotel receives high praise from its guests for being exceptionally kid-friendly and well-suited for families. Notably, the family rooms are spacious, clean and comfortable, creating a pleasant environment for family stays. Children particularly enjoy the fish pond and feeding the fishes near the main entrance, a charming activity that adds to the hotel's appeal. The hotel offers a quiet atmosphere with attractive views, further enhancing the family-friendly experience. Additionally, its proximity to a shopping mall is convenient for guests. Despite a minor issue of a power failure during a shower, overall, families express satisfaction and enjoyment during their stay at the Pacific Palace Hotel.
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Location
Guests also appreciate the clean, spacious and comfortable rooms with many commenting on the hotel's unique ship-like appearance. The friendliness and hospitality of the staff further enhance the overall experience. Despite a few remarks about the misleading balcony Seaview, the hotel's strategic position near the port and important sites remains a highlight for many visitors.
Breakfast
However, some guests suggest areas for improvement, particularly in the taste and replenishment speed of the food. While many find the selection adequate and the breakfast fantastic with various options, a few mention limited choices and repetitive offerings. Additionally, some reviews indicate a need for more fruits and better beverage service, specifically coffee and tea.
Overall, the breakfast at Pacific Palace Hotel is well-received with guests enjoying the diverse and plentiful options, though room for improvement in certain aspects is noted.
Rooms
Guests appreciate the accommodating and friendly staff, which adds to the pleasant stay. The large rooms, including those with sizable bathrooms and balconies, are especially noted for their comfort. Some visitors mention that the structure and size of the hotel itself are impressive, contributing to a feeling of spaciousness throughout the property.
However, connectivity might be an issue with some mentioning the need for better WiFi signal. Despite its age, the hotel still manages to provide a clean and comfortable environment, making it a decent choice for travelers seeking ample space and good service.
Beds
Cleanliness
However, some guests pointed out areas needing improvement. Issues such as smelly pillows, cigarette odors and dusty areas in rooms were mentioned. There were specific complaints about the state of the bath towels, which had turned from white to grey and the corridors, which had unfinished paints and some fungal growth. Additionally, the hotel’s maritime theme and the palace-like appearance were positively noted, but some parts of the property, including the middle lift, require repair and better upkeep.
Overall, while the hotel generally receives praise for its cleanliness and comfortable rooms, it would benefit from addressing the occasional lapses in maintaining certain facilities and amenities.
Staff
Pool
Family
Yes, Pacific Palace Hotel has pool(s) that belong to one or more of the following categories: Children's Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Pacific Palace Hotel.
No, Pacific Palace Hotel doesn't allow dogs.
No, parking facilities aren't available at Pacific Palace Hotel.
Yes, Pacific Palace Hotel has a gym.
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