Nalagi Hotel
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Summary of reviewsNalagi Hotel enjoys considerable acclaim for its strategic location in Nadi, making it an ideal choice for transit travelers due to its close proximity to the airport and essential amenities such as supermarkets, dining options and public transportation. Guests highlight the benefit of being able to explore the town and nearby attractions easily, while avoiding crowded tourist areas. The hotel's rooftop pool and bar, along with its friendly staff, further contribute to its appeal.
Breakfast at Nalagi Hotel receives mixed feedback, yet many praise the variety and quality of the food, particularly the omelettes, fruits and vegetarian options. The breakfast staff is noted for their friendliness and helpfulness, enhancing the dining experience. Although some guests found the breakfast basic with limited options, the overall sentiment is that it offers satisfactory value.
Dinner experiences at the hotel are varied. The rooftop bar, offering stunning sunset views and the delicious items like caramel pork chop and deep-fried ice cream are well received. However, the main restaurant faces criticism for long wait times, limited menu options and sometimes average-tasting food. An attached Chinese restaurant gains positive feedback for its flavorful dishes, making exploring outside dining options a good alternative for guests.
The rooms at Nalagi Hotel are described as spacious, comfortable and well-furnished with some offering great views of Nadi and the ocean. Despite the positives, there are notable issues with cleanliness and maintenance, such as dirty carpets, mouldy bathrooms and non-functioning air conditioning units. Noise from thin walls and service elevators also detracts from some guests’ experiences.
The cleanliness of the hotel has mixed reviews. While many appreciate the clean, spacious rooms and daily housekeeping, issues such as dirty carpets, moldy showers and a musty smell in some rooms are frequently mentioned. Inconsistent room maintenance and hygiene problems detract from the overall guest experience, calling for a more focused approach to housekeeping.
The staff at Nalagi Hotel are generally seen as friendly, helpful and dedicated, significantly contributing to a positive guest experience. Although there are occasional reports of unresponsive or rude behavior, particularly at the front desk, the overall impression of the staff remains favorable with many guests feeling well cared for during their stay.
The wifi at the hotel has a mixed reception. While some guests find it decent and accessible, others report unreliable and unstable connections, highlighting an area ripe for improvement.
The gym, although well-stocked with a good variety of equipment and offering a private workout experience, suffers from poor maintenance and cleanliness issues, such as dirty equipment and a musty odor. Significant improvements in these areas are needed.
The rooftop pool is a standout feature, offering breathtaking views, especially at sunset. Guests appreciate its cleanliness and the pleasant ambiance at night. However, issues like a lack of shade, insufficient towels and occasional dirt in the pool area are noted. Overall, the pool area remains a popular and enjoyable facility.
For families, the hotel offers a generally comfortable and enjoyable stay, especially with the rooftop pool being a major attraction for children. Its convenient location near restaurants and attractions makes it easier for families to explore the area. However, improvements in specific family amenities, such as double beds and water heaters, would enhance the overall family experience.
The beds at Nalagi Hotel are predominantly praised for their comfort and quality, contributing to guests' restful stays. Nonetheless, a few reviews indicate inconsistencies, such as hard beds or cleanliness issues.
In summary, Nalagi Hotel succeeds in providing a well-located and comfortable accommodation option in Nadi with highlights including the friendly staff and scenic rooftop pool. Although there are areas needing attention, particularly in cleanliness, maintenance and dining consistency, the overall guest experience remains positive.
Categories
Breakfast at Nalagi Hotel receives mixed feedback, yet many praise the variety and quality of the food, particularly the omelettes, fruits and vegetarian options. The breakfast staff is noted for their friendliness and helpfulness, enhancing the dining experience. Although some guests found the breakfast basic with limited options, the overall sentiment is that it offers satisfactory value.
Dinner experiences at the hotel are varied. The rooftop bar, offering stunning sunset views and the delicious items like caramel pork chop and deep-fried ice cream are well received. However, the main restaurant faces criticism for long wait times, limited menu options and sometimes average-tasting food. An attached Chinese restaurant gains positive feedback for its flavorful dishes, making exploring outside dining options a good alternative for guests.
The rooms at Nalagi Hotel are described as spacious, comfortable and well-furnished with some offering great views of Nadi and the ocean. Despite the positives, there are notable issues with cleanliness and maintenance, such as dirty carpets, mouldy bathrooms and non-functioning air conditioning units. Noise from thin walls and service elevators also detracts from some guests’ experiences.
The cleanliness of the hotel has mixed reviews. While many appreciate the clean, spacious rooms and daily housekeeping, issues such as dirty carpets, moldy showers and a musty smell in some rooms are frequently mentioned. Inconsistent room maintenance and hygiene problems detract from the overall guest experience, calling for a more focused approach to housekeeping.
The staff at Nalagi Hotel are generally seen as friendly, helpful and dedicated, significantly contributing to a positive guest experience. Although there are occasional reports of unresponsive or rude behavior, particularly at the front desk, the overall impression of the staff remains favorable with many guests feeling well cared for during their stay.
The wifi at the hotel has a mixed reception. While some guests find it decent and accessible, others report unreliable and unstable connections, highlighting an area ripe for improvement.
The gym, although well-stocked with a good variety of equipment and offering a private workout experience, suffers from poor maintenance and cleanliness issues, such as dirty equipment and a musty odor. Significant improvements in these areas are needed.
The rooftop pool is a standout feature, offering breathtaking views, especially at sunset. Guests appreciate its cleanliness and the pleasant ambiance at night. However, issues like a lack of shade, insufficient towels and occasional dirt in the pool area are noted. Overall, the pool area remains a popular and enjoyable facility.
For families, the hotel offers a generally comfortable and enjoyable stay, especially with the rooftop pool being a major attraction for children. Its convenient location near restaurants and attractions makes it easier for families to explore the area. However, improvements in specific family amenities, such as double beds and water heaters, would enhance the overall family experience.
The beds at Nalagi Hotel are predominantly praised for their comfort and quality, contributing to guests' restful stays. Nonetheless, a few reviews indicate inconsistencies, such as hard beds or cleanliness issues.
In summary, Nalagi Hotel succeeds in providing a well-located and comfortable accommodation option in Nadi with highlights including the friendly staff and scenic rooftop pool. Although there are areas needing attention, particularly in cleanliness, maintenance and dining consistency, the overall guest experience remains positive.
Business Hotel
Nalagi Hotel features four versatile conference rooms, totaling 178 sq m of space, with the largest room (Nalagi Room) holding 120 people. It offers a business center, fax/photocopying facilities, and dedicated event services with meeting and event coordinators to assist with setup.
Hotel with Parking
Free self parking and accessible parking are available on site at this hotel. A carpark is present for guest use.
Accessible Hotel
Nalagi Hotel provides a range of accessibility features, including wheelchair access throughout the property and to upper floors via elevator. Their accessible rooms offer a lower bathroom sink, higher level toilet, and toilet with grab rails. Wheelchair-accessible parking, concierge desk, and registration desk are also available.
Hotel with Gym
The hotel has a fitness center with state-of-the-art equipment including treadmills, upright and reclining bikes, weights, and training benches. It aims to support guests in maintaining an active lifestyle.
4-Star Hotel
This hotel is known for its comfortable accommodations and convenient location. It offers a range of amenities catering to various traveler needs.
Hotel with Outdoor Pool
While specific details about the outdoor pool facilities are not extensively detailed in the provided information, the hotel is listed as having an outdoor pool.
Hotel with Rooftop Pool
Provides a rooftop pool with views of Nadi. Offers a relaxing environment for guests to enjoy the Fijian sun and scenery.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Infinity Pool Rooftop Pool Children's Pool Panoramic View Pool Outdoor Pool
Small Hotel
Hotel with Infinity Pool
Hotel with Panoramic View Pool
Hotel with Children's Pool
Guest Reviews
Nalagi Hotel is highly praised for its strategic and convenient location, making it an ideal choice for guests transiting through Nadi or those needing a stopover between the airport and other destinations like Port Denarau. Its close proximity to the airport is consistently highlighted, often cited as a short drive or taxi ride away, providing easy access for those with early flights. Many reviews underscore the advantage of being near essential amenities, including a bus stop, McDonald's, supermarkets and various dining options such as restaurants and bars.
The hotel's central positioning within Nadi makes it a practical base for exploring the town and nearby attractions. It's also noted that taxis are readily available outside the hotel, facilitating smooth transportation to Nadi shops and Denarau Island. Guests appreciate that the location offers a blend of accessibility to the city, restaurants and the airport, while simultaneously avoiding the more crowded tourist areas.
While the immediate surroundings may lack some amenities, the convenience of nearby shopping centers, cinemas and food outlets somewhat compensates for this. Despite a few mentions of isolation from certain attractions, the overall sentiment affirms that Nalagi Hotel’s location is beneficial for transit travelers and those who prefer staying close to the airport and essential services. The rooftop pool and bar, along with friendly staff, add to the appeal, making it a comfortable and well-located accommodation choice in Nadi.
Nalagi Hotel offers a range of breakfast options that receive mixed reviews from its guests. On the positive side, many guests enjoyed the variety and quality of the food, noting particularly good selections such as omelettes, fruits and vegetarian options. The breakfast buffet is often described as delicious with some guests praising it as fabulous and wonderful. The friendly and helpful breakfast staff also receive commendations, contributing to a generally pleasant dining experience.
However, not all feedback is glowing. Some guests found the breakfast to be quite basic and repetitive with limited options, especially in terms of fresh fruit and cereals. There were occasional complaints about the quality of certain items, such as milk not being cold and juice tasting artificial. A few reviews mentioned that the breakfast seemed overpriced and not living up to expectations.
Despite the mixed reviews, the breakfast at Nalagi Hotel is generally seen as satisfactory by most guests, offering decent value for its cost. It seems the hotel does well with its freshly cooked items and overall presentation but could improve in terms of variety and maintaining a consistently high standard across all offerings.
Nalagi Hotel offers a mixed experience for guests when it comes to dining. The rooftop bar stands out as a prime location for dinner, offering scenic sunset views, although the limited beverage choices could be improved. Guests praised the caramel pork chop, veggies and deep-fried ice cream, describing them as delicious.
While the rooftop dining environment is enjoyable, many guests found the main hotel restaurant to be underwhelming. Common complaints include long wait times for food, limited menu options and meals arriving cold or tasting average. Some diners were disappointed with the quality, noting that specific dishes, like the curry chicken, had issues such as excessive bones. Additional critiques highlighted high prices and a lack of late-night food options.
An attached Chinese restaurant garnered positive comments for its flavorful dishes and the hotel's convenience in booking dinners at nearby external restaurants was appreciated. However, overall, the dining experience at the hotel's main restaurant left many guests opting to explore the city for better culinary options.
Nalagi Hotel offers spacious rooms that many visitors find clean, comfortable and well-furnished. Some guests appreciated the great views of Nadi and the ocean from their rooms and balconies. The rooms also feature good-sized beds and the general layout is appreciated for its modern and simple appearance. However, there are several areas where the hotel falls short. Numerous guests reported issues with cleanliness, including dirty carpets, mould in bathrooms and a pervasive musty or smoky smell. Room maintenance appears lacking with widespread complaints about non-functioning air conditioning units, refrigerators and broken balcony doors. Noise from thin walls and service elevators also detracted from some stays. The hotel’s general upkeep and attention to detail, particularly in terms of cleaning and repairing facilities, seem inadequate. Some areas are clearly worn and outdated, leaving guests feeling the property doesn't live up to its potential. Overall, while the rooms are spacious and can be quite comfortable, various significant issues with cleanliness and maintenance impact the quality of the stay.
At Nalagi Hotel, the majority of guests have enjoyed a comfortable sleeping experience. Many reviewers have highlighted the very comfortable and extremely comfortable beds as standout features, making their stay restful and pleasant. Comments about the good quality and spaciousness of the beds suggest a generally positive impression. Guests often noted that the beds were comfy, clean and well-maintained.
However, some reviews indicate inconsistency in the bed conditions. A few guests found the beds too hard or complained about poor conditions and cleanliness issues, such as instances of bed bugs and unclean bed sheets. Problems with bed bookings and dissatisfaction with twin beds instead of a king-size bed were also mentioned.
Despite these isolated issues, Nalagi Hotel's beds are frequently praised for their comfort with many guests reporting a good night's sleep and appreciating the clean, well-made bedding.
The cleanliness of Nalagi Hotel has garnered mixed reactions from guests. While guests frequently praised the spacious and bright rooms, describing them as clean and comfortable with daily housekeeping, there were numerous mentions of cleanliness issues that plagued the overall guest experience. Common complaints included dirty carpets with visible stains, smelly air conditioning, moldy showers and bathroom tiles and even sightings of cockroaches and other insects. Some rooms had a persistent musty smell and hygiene standards in areas like the gym and rooftop pool were noted to be poor. The hotel's communal areas, including hallways and elevators, appeared outdated and could benefit from a thorough cleaning with guests observing dirty floors and stained furnishings.
Guests also highlighted inconsistencies in room maintenance with some rooms not thoroughly cleaned or having a noticeable stench and bathroom cleanliness being particularly concerning. There were frequent mentions of carpets needing deep cleaning or replacement and some rooms needing better ventilation to tackle odorous mould. Moreover, issues such as blocked drains and outdated fixtures detracted from the overall appeal. Although the property has its bright spots, such as clean towels and neatly arranged rooms upon arrival, more consistent and focused attention to housekeeping, especially during peak times, could significantly improve guest satisfaction.
Nalagi Hotel has garnered a variety of feedback about its staff from its guests. The general sentiment is overwhelmingly positive with numerous reviewers highlighting the friendliness and helpfulness of the staff. Many guests appreciate the warm and welcoming attitude, mentioning that the employees were always friendly, kind and accommodating. Specific shout-outs were given to the porters and luggage staff, who not only assisted efficiently but also enhanced the guest experience with personal touches such as playing a farewell song.
Although the front counter service had mixed reviews with some guests noting exceptional service while others experienced unfriendly behavior, the overall impression of the hotel's employees remains favorable. Housekeeping staff received high praise for their professionalism and kindness. Guests frequently mentioned that the staff provided good service, were quick to solve problems and were happy to assist with various requests.
However, not all interactions were perfect. A few reviews pointed out issues with staff responsiveness, communication skills and instances of rude behavior, particularly at the reception. Despite these occasional shortcomings, most comments reflect positively on the customer service with many guests feeling well cared for during their stay.
In summary, while there are areas for improvement, particularly in consistency at the front desk, the staff at Nalagi Hotel are generally seen as a friendly, helpful and dedicated team that significantly contributes to the positive guest experience.
The wifi experience at Nalagi Hotel has mixed reviews from guests. Some guests reported having issues, describing the wifi as bad, patchy, unstable and frequently not working. Specific complaints included incompatible wifi, limited accessibility and difficulties in connecting with some guests unable to access Google or experiencing intermittent connectivity. On the positive side, there were remarks about decent and accessible wifi with a few guests noting that the internet was fantastic or excellent and that the wifi in rooms was stable. Despite some noting limited TV channels and difficulties with the TV ariel, others found the overall wifi logistics satisfactory. While the wifi didn’t meet everyone's expectations, there is a consensus that improvements could enhance the guest experience.
The gym at Nalagi Hotel has garnered mixed reviews from guests, highlighting both positive aspects and significant areas for improvement. Positive feedback mentioned a well-stocked gym with a good variety of dumbbells and a cable pull machine, ideal for diverse workouts. Guests appreciated that the gym was sometimes empty, allowing for a more private workout experience and some were pleased with the overall state of the gym and its spectacular view from the top.
However, many guests criticized the gym for its poor maintenance and equipment quality, noting that much of it was outdated or broken. Complaints included dirty equipment with a bad odor, a musty smell from the carpet and overall hygiene issues, as the gym was seemingly not cleaned regularly. Noise from dropping weights was also a problem for some guests whose rooms were located directly below the gym. Clearly, while the gym has potential benefits, significant improvements in cleanliness, maintenance and equipment upgrades are necessary to meet guests' expectations.
Nalagi Hotel's rooftop pool is widely appreciated, offering stunning views, especially at sunset, which makes it a highlight for many guests. The pool on the top floor is considered a major draw, providing fantastic 360-degree views and a great vantage point to watch planes go by. Its decent size and well-maintained state are frequently mentioned, making it a pleasant spot for both relaxation and fun. The infinity pool, in particular, receives high praise for its cleanliness and attractiveness.
Families find the pool area enjoyable, especially for children, although some guests note that the pool can get crowded at times. The ambiance at night around the pool is often described as lovely with a well-lit and inviting atmosphere. However, there are some areas for improvement: the lack of shade and a consistent issue with the availability of towels are notable drawbacks. Additionally, the pool bar often seems to be closed, reducing the overall convenience.
On the downside, some reviews indicate that the pool can occasionally be dirty and in need of more regular cleaning. There have also been mentions of insufficient umbrellas and some structural issues with the poolside floorboards. Nonetheless, the general sentiment towards the pool area remains positive with guests enjoying the rooftop experience, especially the scenic views it offers.
Nalagi Hotel is a generally favored choice for families, offering a family-friendly environment conducive to a comfortable stay. The rooftop pool emerges as a major highlight for both adults and children, praised for being clean, fun and a perfect way to unwind. The hotel's location is another strong point, conveniently situated near various restaurants and attractions, making it easier for families to explore the area. Despite a few minor setbacks such as occasional noise, insufficient towels and slow service at times, most guests feel their stay was enjoyable. However, some noted the lack of specific family amenities like double beds, adequate family room options and water heaters. The presence of a baby crib in the room without a water heater and limited available umbrellas by the pool are also mentioned. While Nalagi Hotel seems to cater well to most family needs, there are areas that could benefit from improvement to enhance the overall family experience.
Nalagi Hotel offers a good transit location for those needing a convenient one-night layover in Nadi with its proximity to the airport being a significant plus. It's a clean establishment, providing a value-for-money stay that aligns with the expectations of a three-star hotel. Despite mixed reviews, the hotel's cleanliness and reasonable quietness—except for occasional groups like rugby players—make it a decent choice for budget-conscious travelers.
While the hotel is described as classy and overall good, it shows signs of being outdated and worn with facilities that look old and poorly maintained. The building itself appears run down and the photos online do not match the on-site reality, leading to some disappointment among guests. The rooms, while costly for what is offered, generally fulfill the basic needs of a transit hotel.
Most guests feel that for the price, particularly around AUD150 per night, Nalagi Hotel meets the expectations of a three-star establishment. There are calls for improvements, but for short stays, especially those focused on transit, it serves its purpose as a functional and affordable choice.
Nalagi Hotel proves to be a practical choice for business travelers with its convenient transit location and easy access to the central business district. The hotel's business center and meeting facilities make it well-suited for professional needs. Guests appreciate the tranquility, calm and peaceful atmosphere, which contribute to a business-like environment. Rooms are perfect for business trips, combining a professional look and feel. Although some guests found breakfast basic and noted occasional stains on the corridor, many feel the hotel offers a fair price for the services provided. Overall, Nalagi Hotel delivers a good business-friendly experience, making it a commendable option for business trips.
Nalagi Hotel offers commendable accessibility features for guests with disabilities. The hotel is wheelchair-friendly, ensuring smooth navigation throughout the premises. Elevators provide access to each floor, making it convenient for all guests. The accessible rooms are designed to cater to various needs and the well-lit foyer enhances safety and ease. Located near a supermarket, the hotel offers easy outdoor access, adding to its practicality as a convenient stopover for overnight transients.
Nalagi Hotel's rooftop pool consistently stands out in guest reviews as a prominent feature. Guests frequently highlight the pool as a key attraction, praising it for its cool, inviting atmosphere. The rooftop pool, although small, is described as beautiful and lovely with stunning views that enhance the overall experience. Integrated with a bar, the rooftop area adds an extra layer of enjoyment, providing a fantastic spot for relaxation and socialization, especially with the added charm of sunset views. Despite some minor issues, such as the need for more outdoor umbrellas and occasional disturbances, the rooftop pool and bar area remain the hotel's crowning glory. The convenience of its location, being close to port areas and not far from the airport, only adds to the appeal. Overall, the rooftop pool is frequently regarded as an excellent and amazing feature that significantly contributes to the hotel's charm.
Nalagi Hotel offers an exceptional rooftop infinity pool that guests consistently praise. The pool provides stunning views, making it a standout feature of the hotel. Reviews frequently highlight the great experience of swimming while overlooking the surrounding scenery. Positioned upstairs, this infinity pool is a favorite among visitors for both its beauty and the unique perspective it offers. The combination of the pool's location and the breathtaking views creates a memorable experience for guests seeking relaxation and a touch of luxury.
Nalagi Hotel offers a dedicated children’s pool, making it a family-friendly destination. The kids pool is situated on the rooftop and is designed exclusively for younger guests, ensuring they have a fun and safe place to play. Reviews highlight that the pool is clean and enjoyable for children with many kids having a great time.
However, some guests have noted issues such as overcrowding and noise due to the presence of many children, including those from staff families. These factors sometimes deter adults from using the pool. Suggestions have been made to implement designated times for children and adults to alleviate the issue. Additionally, there were occasional concerns about cleanliness and inappropriate behavior, such as smoking, among the children's area.
Despite these challenges, the pool remains a popular feature for families traveling with kids, providing a valuable amenity for young travelers.
Nalagi Hotel boasts an exceptional rooftop pool that consistently stands out in guest reviews. The pool is often described as great, lovely and nice with guests expressing their enjoyment of the outdoor pool area. Many highlight the rooftop pool's amazing views, adding a significant allure to the experience. The infinity design of the pool adds a touch of luxury and the well-lit pool area enhances its appeal at night.
Despite some minor concerns regarding towel availability and occasional overcrowding, the pool area remains a beloved feature of the hotel. Instances of noise or lack of cleanliness are mentioned but are not predominant themes. Overall, the rooftop pool at Nalagi Hotel is a significant draw, praised for its fantastic ambiance and stunning vistas, making it a memorable aspect of guests' stays.
Nalagi Hotel offers a range of facilities and amenities tailored for honeymooners. Guests consistently highlight the romantic views and setting, making it an ideal choice for couples seeking a memorable honeymoon. The location is described as interesting and convenient with several romantic spots that add to the charm of the experience. Many reviews affirm that the privacy provided is appropriate for those celebrating special occasions. However, some reviews mention issues such as rooms not being ready upon arrival, leading to a few guests switching to other hotels the following day. Despite these occasional hiccups, Nalagi Hotel remains a great honeymoon option due to its scenic views and romantic ambiance.
Location Show Map
Location
The hotel's central positioning within Nadi makes it a practical base for exploring the town and nearby attractions. It's also noted that taxis are readily available outside the hotel, facilitating smooth transportation to Nadi shops and Denarau Island. Guests appreciate that the location offers a blend of accessibility to the city, restaurants and the airport, while simultaneously avoiding the more crowded tourist areas.
While the immediate surroundings may lack some amenities, the convenience of nearby shopping centers, cinemas and food outlets somewhat compensates for this. Despite a few mentions of isolation from certain attractions, the overall sentiment affirms that Nalagi Hotel’s location is beneficial for transit travelers and those who prefer staying close to the airport and essential services. The rooftop pool and bar, along with friendly staff, add to the appeal, making it a comfortable and well-located accommodation choice in Nadi.
Breakfast
However, not all feedback is glowing. Some guests found the breakfast to be quite basic and repetitive with limited options, especially in terms of fresh fruit and cereals. There were occasional complaints about the quality of certain items, such as milk not being cold and juice tasting artificial. A few reviews mentioned that the breakfast seemed overpriced and not living up to expectations.
Despite the mixed reviews, the breakfast at Nalagi Hotel is generally seen as satisfactory by most guests, offering decent value for its cost. It seems the hotel does well with its freshly cooked items and overall presentation but could improve in terms of variety and maintaining a consistently high standard across all offerings.
Dinner
While the rooftop dining environment is enjoyable, many guests found the main hotel restaurant to be underwhelming. Common complaints include long wait times for food, limited menu options and meals arriving cold or tasting average. Some diners were disappointed with the quality, noting that specific dishes, like the curry chicken, had issues such as excessive bones. Additional critiques highlighted high prices and a lack of late-night food options.
An attached Chinese restaurant garnered positive comments for its flavorful dishes and the hotel's convenience in booking dinners at nearby external restaurants was appreciated. However, overall, the dining experience at the hotel's main restaurant left many guests opting to explore the city for better culinary options.
Rooms
Beds
However, some reviews indicate inconsistency in the bed conditions. A few guests found the beds too hard or complained about poor conditions and cleanliness issues, such as instances of bed bugs and unclean bed sheets. Problems with bed bookings and dissatisfaction with twin beds instead of a king-size bed were also mentioned.
Despite these isolated issues, Nalagi Hotel's beds are frequently praised for their comfort with many guests reporting a good night's sleep and appreciating the clean, well-made bedding.
Cleanliness
Guests also highlighted inconsistencies in room maintenance with some rooms not thoroughly cleaned or having a noticeable stench and bathroom cleanliness being particularly concerning. There were frequent mentions of carpets needing deep cleaning or replacement and some rooms needing better ventilation to tackle odorous mould. Moreover, issues such as blocked drains and outdated fixtures detracted from the overall appeal. Although the property has its bright spots, such as clean towels and neatly arranged rooms upon arrival, more consistent and focused attention to housekeeping, especially during peak times, could significantly improve guest satisfaction.
Staff
Although the front counter service had mixed reviews with some guests noting exceptional service while others experienced unfriendly behavior, the overall impression of the hotel's employees remains favorable. Housekeeping staff received high praise for their professionalism and kindness. Guests frequently mentioned that the staff provided good service, were quick to solve problems and were happy to assist with various requests.
However, not all interactions were perfect. A few reviews pointed out issues with staff responsiveness, communication skills and instances of rude behavior, particularly at the reception. Despite these occasional shortcomings, most comments reflect positively on the customer service with many guests feeling well cared for during their stay.
In summary, while there are areas for improvement, particularly in consistency at the front desk, the staff at Nalagi Hotel are generally seen as a friendly, helpful and dedicated team that significantly contributes to the positive guest experience.
Wi-Fi
Gym
However, many guests criticized the gym for its poor maintenance and equipment quality, noting that much of it was outdated or broken. Complaints included dirty equipment with a bad odor, a musty smell from the carpet and overall hygiene issues, as the gym was seemingly not cleaned regularly. Noise from dropping weights was also a problem for some guests whose rooms were located directly below the gym. Clearly, while the gym has potential benefits, significant improvements in cleanliness, maintenance and equipment upgrades are necessary to meet guests' expectations.
Pool
Families find the pool area enjoyable, especially for children, although some guests note that the pool can get crowded at times. The ambiance at night around the pool is often described as lovely with a well-lit and inviting atmosphere. However, there are some areas for improvement: the lack of shade and a consistent issue with the availability of towels are notable drawbacks. Additionally, the pool bar often seems to be closed, reducing the overall convenience.
On the downside, some reviews indicate that the pool can occasionally be dirty and in need of more regular cleaning. There have also been mentions of insufficient umbrellas and some structural issues with the poolside floorboards. Nonetheless, the general sentiment towards the pool area remains positive with guests enjoying the rooftop experience, especially the scenic views it offers.
Family
3 Star
While the hotel is described as classy and overall good, it shows signs of being outdated and worn with facilities that look old and poorly maintained. The building itself appears run down and the photos online do not match the on-site reality, leading to some disappointment among guests. The rooms, while costly for what is offered, generally fulfill the basic needs of a transit hotel.
Most guests feel that for the price, particularly around AUD150 per night, Nalagi Hotel meets the expectations of a three-star establishment. There are calls for improvements, but for short stays, especially those focused on transit, it serves its purpose as a functional and affordable choice.
Business
Accessible
Rooftop Pool
Infinity Pool
Children's Pool
However, some guests have noted issues such as overcrowding and noise due to the presence of many children, including those from staff families. These factors sometimes deter adults from using the pool. Suggestions have been made to implement designated times for children and adults to alleviate the issue. Additionally, there were occasional concerns about cleanliness and inappropriate behavior, such as smoking, among the children's area.
Despite these challenges, the pool remains a popular feature for families traveling with kids, providing a valuable amenity for young travelers.
Outdoor Pool
Despite some minor concerns regarding towel availability and occasional overcrowding, the pool area remains a beloved feature of the hotel. Instances of noise or lack of cleanliness are mentioned but are not predominant themes. Overall, the rooftop pool at Nalagi Hotel is a significant draw, praised for its fantastic ambiance and stunning vistas, making it a memorable aspect of guests' stays.
Honeymoon
Yes, Nalagi Hotel has pool(s) that belong to one or more of the following categories: Infinity Pool, Children's Pool, Rooftop Pool, Panoramic View Pool, Outdoor Pool.
No, a spa isn't available at Nalagi Hotel.
No, Nalagi Hotel doesn't allow dogs.
Yes, parking facilities are available at Nalagi Hotel.
Yes, Nalagi Hotel has a gym.
Location Show Map
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