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Summary of reviewsThe Dolphin Hotel is widely praised for its exceptional location in the heart of the city center, making it a prime destination for both business and leisure travelers. Guests appreciate its proximity to a bustling market and various amenities, including restaurants, cafes and shopping stores. The hotel's setting in the lively Al Khuwair commercial district and its accessibility via a nearby bus stop (Bus 08) add to its appeal, especially for short business stays and easy airport transportation.
Rooms at the Dolphin Hotel are generally described as spacious and providing a quiet environment for rest. However, the decor is somewhat dated with worn furniture and some fixtures in need of repair. While the air conditioning and bathroom facilities could benefit from updates, the overall spaciousness and tranquility offer satisfactory accommodation for many guests.
In terms of cleanliness, the hotel presents a mixed picture. While some guests find the hotel clean and reasonably priced, others have encountered issues such as dirty rooms, dusty linens and even cockroaches. Feedback on cleanliness suggests a need for a more rigorous and consistent approach to maintaining hygiene, particularly in communal areas.
The staff at Dolphin Hotel receive significant praise for their friendliness, helpfulness and professional demeanor. Guests often highlight the warm reception and hospitable nature of the Omani employees, particularly noting the excellent service provided by individuals like Elias. The reception team is commended for their efficiency in handling requests and arranging early check-ins, contributing to a positive guest experience.
The hotel's Wi-Fi service also receives mixed reviews. While the speeds are generally good in certain areas of the hotel, the connection can be slow, weak or even non-existent at times. The increased cost of the Wi-Fi service adds to the frustration for some guests, indicating a need for improvement in reliability and speed.
Guest opinions on the beds are similarly varied. Some find the bedding clean, ensuring a basic level of comfort. However, others note that the beds are old and uncomfortable with issues such as dirty bedding, mosquitoes and itchy blankets. This feedback suggests that significant improvements are needed to enhance guest comfort.
Overall, the Dolphin Hotel stands out for its prime location and friendly staff, but it has room for improvement in areas such as room updates, cleanliness, Wi-Fi reliability and bedding quality. Show more
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Categories
Hotel with Parking
Guests can use the free private parking facilities available on site. Free self-parking is also an option, ensuring easy access for those with vehicles.
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Cheap Hotel
Accessible Hotel
Room Types
Standard Double or Twin RoomAir-conditioned room with a minibar and private bathroom.
Suite King or Twin Large suite with a kitchen and dining area.
Deluxe Double RoomThis spacious room has a seating area.
Guest Reviews
6.1
Rated
Location
The Dolphin Hotel boasts an exceptional location in the heart of the city center, making it a prime spot for both business and leisure travelers. Guests appreciate its proximity to a bustling market and a variety of amenities, including restaurants, cafes, shopping stores and exchange services. The hotel's setting in the lively Al Khuwair commercial district is particularly suited for short business stays, providing easy access to essential services such as Turkish restaurants, barber shops, massage places and shisha sports coffee shops.
Visitors find the location highly accessible with a nearby bus stop (Bus 08) offering convenient transportation to the airport. Those staying at the hotel can enjoy the vibrant surroundings, including numerous dining options and markets. The central position, in the middle of downtown, ensures that everything one might need is within close reach. With its excellent reception and beautiful surroundings, the Dolphin Hotel stands out for its prime and convenient location.
Rooms
The Dolphin Hotel offers rooms that many guests find spacious and suitable with cleanliness generally deemed acceptable. Several reviewers noted the quiet atmosphere of the hotel, providing a peaceful environment for rest. However, the rooms reveal a mix of older design elements with furniture described as worn out and some fixtures showing signs of damage or age, such as old curtains and broken tables. Guests have pointed out that the air conditioning may not be strong enough and room facilities, particularly the bathrooms, need significant improvement and renovation. There are also reports of inconsistent room allocations not matching the booking specifications. Overall, while the hotel provides spacious and quiet accommodation, it could benefit from updates to modernize the rooms and enhance guest comfort.
Beds
The beds at Dolphin Hotel have received mixed feedback from guests. On the positive side, some guests found the bedding to be clean, ensuring a basic standard of hygiene. However, many guests noted that the beds were old and in poor condition with mattresses and pillows lacking in comfort. Issues such as dirty bedding, the presence of mosquitoes and itchy blankets were also mentioned, indicating a need for significant improvements in this area. Despite this, the hotel's efforts to maintain clean bedding for some guests suggest a potential for better overall improvement.
Cleanliness
The Dolphin Hotel presents a mixed bag when it comes to cleanliness. While some guests have praised the hotel for being clean and offering reasonable prices, others have highlighted significant issues with hygiene. There are frequent mentions of rooms and linens being dirty with some guests even encountering cockroaches. Reports of dusty linens with unpleasant odors further paint a picture of inconsistency in cleanliness standards. The cleanliness of communal areas like the entrance and bathrooms was often criticized with specific issues pointed out such as dirty walls and doors and the presence of hair. Although a few comments appreciated the overall cleanliness and a clean room, there is a general consensus that the hotel’s cleanliness levels fall short of expectations. The mixed feedback suggests a need for a more consistent and rigorous approach to maintaining hygiene across the property.
Staff
The staff at Dolphin Hotel garnered significant praise from guests, highlighting their friendliness, helpfulness and professional demeanor. Many reviews mentioned the warm reception by Omani employees, emphasizing their hospitable nature and ability to make guests feel welcome from arrival to departure. The reception team, particularly individuals like Elias, were often noted for their wonderful service and willingness to cooperate. Guests appreciated the staff’s quick response to requests and their efficiency in arranging early check-ins when possible. Overall, the employees at Dolphin Hotel were commended for being polite, respectful and committed to providing an excellent experience for their guests.
Wi-Fi
The Wi-Fi at Dolphin Hotel receives mixed feedback from guests. On the positive side, the wifi speeds are generally good and can be accessed in various locations throughout the hotel, making it convenient for guests who need internet access near dining areas and other amenities. However, many guests have noted that the Wi-Fi can be very slow and weak with some instances of it not connecting at all. Additionally, the service has become more expensive, which adds to the frustration for those experiencing connectivity issues. Overall, while Wi-Fi is available, its reliability and speed seem to require improvement.
No, Dolphin Hotel doesn't have any pool.
No, a spa isn't available at Dolphin Hotel.
No, Dolphin Hotel doesn't allow dogs.
Yes, parking facilities are available at Dolphin Hotel.