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Summary of reviewsThe Holiday Inn Express Chicago NW - Arlington Heights by IHG enjoys a solid reputation among guests for several standout features. The hotel's strategic location is highly valued, offering convenient access to local attractions like the Mitsuwa Market Place, Japanese supermarkets, and King Spa. This proximity has proven valuable for both cultural explorations and business purposes, with the hotel being just 15 minutes from the airport.
Breakfast at the hotel is frequently praised for its quality and variety. Guests appreciate the inclusion of this meal with their stay, often describing it as delicious and well-arranged, despite some minor issues such as scarcity on certain mornings or lack of specific dietary options.
Rooms at the hotel provide a comfortable and quiet retreat, particularly those on the top floor. Guests often commend the cleanliness and spaciousness of the accommodations, with high praise for the comfort of the beds. While some note areas for improvement like bathroom size and room temperature control, the overall experience is positive.
Cleanliness is a major highlight of the hotel, with meticulous maintenance of both rooms and public areas. This commitment to cleanliness contributes significantly to the property's appeal, complemented by attentive staff who ensure consistent quality.
The staff at Holiday Inn Express Chicago NW - Arlington Heights by IHG are often noted for their friendliness and helpfulness, with excellent customer service contributing to a welcoming atmosphere. While isolated incidents of less favorable interactions occasionally arise, the overall impression is one of dedication to enhancing the guest experience.
Overall, Holiday Inn Express Chicago NW - Arlington Heights by IHG provides a comfortable, clean, and convenient accommodation option for travelers, reinforced by positive guest experiences with the location, breakfast, rooms, cleanliness, and staff service.
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