Nestled conveniently near Interstate 57, the Quality Inn & Suites Matteson enjoys praise for its prime location, providing easy access to highways and drawing visitors with its proximity to various dining and shopping options, as well as prominent concert venues. Guests frequently appreciate its accessibility and the quiet atmosphere, despite being close to major roadways and the hotel's pet-friendly policy enhances its appeal to many travelers.
Breakfast at the hotel receives mixed reviews. On the positive side, guests note the freshness, cleanliness and complimentary nature of the offerings. Many find the breakfast plentiful and the dining area well-maintained. However, others feel that the selection is limited, lacking variety and hot options and express concerns about inconsistent service and restocking.
The condition of the rooms has garnered varied reactions. Positive reviews commend the spaciousness, comfort and cleanliness of the rooms and beds. Yet, issues such as outdated decor, noticeable cigarette odors and instances of uncleanliness, particularly in bathrooms, detract from the overall experience for some guests. The general consensus indicates a need for improvement in room maintenance and housekeeping services.
Cleanliness is an area where the hotel falls short for numerous guests. Reports of dirty carpets, unpleasant odors and unclean linens and bathrooms are common, although there are some mentions of clean and pleasant stays. The overwhelming sentiment suggests a significant need for enhanced cleaning standards and upkeep throughout the property.
Experiences with the staff are mixed with many guests praising the friendliness and helpfulness of certain staff members, notably Ms. Kim at the front desk, who is frequently highlighted for her exceptional service. However, there are also numerous complaints about unprofessional and unfriendly behavior from some staff, as well as slow check-in processes and concerns about adequate training.
The beds at the hotel also receive mixed feedback. While many guests find them comfortable and praise the good quality pillows, others report issues with cleanliness, such as stains and smells and discomfort from the hardness or lumpiness of the mattresses. When the beds are in good condition, they contribute positively to the guests' overall comfort.
Overall, the Quality Inn & Suites Matteson near I-57 has several commendable aspects, including its location and some positive staff interactions, but it faces significant challenges in terms of cleanliness, breakfast variety and maintaining room standards.
EVEN Hotel Chicago - Tinley Park - Convention Center by IHG, is highly favored by guests for its prime location. Strategically situated adjacent to the Tinley Park Convention Center and near the Credit Union Amphitheatre, it offers convenience for both event attendees and concertgoers. The area is known for being quiet and clean with numerous nearby dining options and shopping venues. The hotel's proximity to local attractions and the ease of free parking make it an excellent choice for leisure and business travelers alike.
Guests have mixed feelings about the breakfast offered at the hotel. Although it is reasonably priced at $8.50 and praised for its high quality, the ordering system has drawn some criticism for being unclear. While the cost is seen as excessive by a few, the availability of breakfast is a benefit for those choosing to purchase it.
The hotel rooms are renowned for their comfort, spaciousness and modernity. The exceptionally comfortable beds, clean rooms and modern exercise equipment in some rooms have received high praise. Amenities like rainfall showers and tasteful decor further enhance the guest experience. While most reviews highlight the thoughtful design and ample space, a few guests noted noise issues near the elevators, occasional lapses in cleanliness and the dated feel of certain rooms. Despite these minor drawbacks, many guests appreciated the convenience of on-site restaurants and ample parking, often looking forward to a repeat stay.
Cleanliness is a strong point for the hotel with frequent commendations for its spotless rooms and well-maintained condition. Guests appreciate the modern and comfortable accommodations, including features like in-room gym setups and rainfall showers. Although some noted areas like bathroom cleanliness could be improved, the overall sentiment is highly positive regarding the hotel’s cleanliness and modernity.
The staff at the hotel are frequently praised for their friendliness, professionalism and accommodating nature. Many guests appreciated the staff’s responsiveness and helpfulness, contributing to a pleasant stay. While most interactions were positive, there were occasional reports of unhelpful front desk personnel. Nevertheless, the majority of guests found the staff to be a significant enhancement to their experience.
The gym facilities are another standout feature with guests lauding the modern and well-maintained exercise equipment available both in-room and in the hotel's fitness center. The attention to cleanliness in these areas adds to the positive experience. Despite one review noting a temporary closure of the fitness area, the overall feedback highlights the hotel's commitment to providing excellent fitness amenities.
Finally, the beds are unanimously praised, often described as the most comfortable experienced by guests in any hotel. The superlative comfort of both beds and pillows significantly enhances the overall guest experience.
In summary, EVEN Hotel Chicago - Tinley Park - Convention Center by IHG, impresses with its prime location, comfortable and modern rooms, excellent cleanliness, friendly staff and outstanding fitness facilities, making it a top choice for both leisure and business travelers.