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Summary of reviewsCountry Inn & Suites by Radisson in Jackson, TN, stands out primarily for its convenient location and exceptional staff. The hotel is strategically positioned near the I-40 interstate, close to restaurants, shopping plazas and Union University, making it an ideal choice for both business and leisure travelers. Despite its proximity to main roads, it offers a quiet and safe environment with easy highway access and excellent parking facilities. Guests particularly appreciate the nearby dining options and the welcoming demeanor of the hotel staff, especially Amanda and Annie at the front desk, who are frequently mentioned for their outstanding service.
The breakfast at the hotel generally receives positive feedback for its variety and freshness with hot items like eggs, sausage, biscuits and gravy and waffles available. The breakfast staff is praised for their friendliness and helpfulness. However, to reach a greater level of satisfaction, guests suggest an increase in variety, particularly in offering more fresh fruit and alternatives to high-carbohydrate foods.
The rooms at the hotel are spacious and comfortable, equipped with necessary amenities for a pleasant stay. Many guests find the beds very comfortable, contributing to a good night's sleep. However, there are notable issues with cleanliness and maintenance that need addressing. Some rooms have been reported to have unpleasant odors, stains and signs of wear and tear, which detract from the overall experience. Maintenance concerns such as old carpeting and broken fixtures have also been mentioned.
Cleanliness throughout the hotel presents a mixed picture. While some guests find certain rooms and common areas well-kept and comfortable, there are frequent reports of unclean conditions in both rooms and public spaces. Issues like mold, unpleasant odors and general filth in specific areas suggest a need for improved cleaning standards.
Despite these drawbacks, the hotel's environment is generally described as reliable and homey, securing its position as a solid three-star establishment. It provides a consistent level of comfort that is in line with the expectations for a hotel in its price range. The overall experience is enhanced by the friendliness and efficiency of the staff, making it a commendable option for travelers passing through Jackson, TN.
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