InfoSummary of reviewsEmbassy Suites by Hilton Richmond is a great value hotel with exceptional staff and facilities. The hotel's proximity to the highway and Short Pump outdoor mall has been praised by many guests and families attending graduations or events at nearby universities have also found it to be a convenient choice. Guests have raved about the hotel's amazing breakfast with made-to-order omelets and fresh fruit and comfortable and spacious rooms. While some reviews mentioned cleanliness issues, the majority of guests found the property to be clean and comfortable. The hotel's exceptional staff, from the front desk to the bartenders, go above and beyond to make guests feel welcome. The indoor pool, despite mixed reviews, is a great way to relax after a day of exploring. Overall, Embassy Suites by Hilton Richmond is a great choice for families with its two-room suites and tasty breakfast and couples seeking a comfortable and conveniently located place to stay. Show more
InfoSummary of reviewsThe Best Western PLUS Executive Hotel Richmond receives commendation for its strategic and convenient location, situated close to major highways, downtown Richmond, various restaurants and gas stations, making it an optimal choice for travelers. A highlight for many guests is the overall quiet and comfortable atmosphere, contributing to a restful stay.
Breakfast at the hotel has mixed reviews with many patrons appreciating the variety and quality of options available, including hot and fresh selections and handy features like a pancake machine. However, some guests noted issues with food quality and limited selections, particularly during Covid when grab-and-go options were provided.
The rooms are generally praised for their spaciousness, comfort and good amenities like a fridge and microwave. Particularly, recently renovated rooms have received positive feedback. Some maintenance and cleanliness issues were reported, such as sticky floors, hair in the bathroom and outdated furniture, indicating a need for periodic upgrades.
Cleanliness varied across guest reviews. Many found the rooms and common areas to be well-maintained and comfortable, while others reported inconsistent housekeeping and cleanliness in specific areas like floors and bathrooms. A few guests noted the need for more thorough attention to detail, especially in common spaces.
The staff at the hotel frequently receive high marks for their friendliness and helpfulness with individual mentions of standout employees making a positive impact on guests' stays. The front desk and housekeeping teams are particularly praised for their professional and attentive service.
Free WiFi service is generally reliable and appreciated for its speed, although a few guests experienced connectivity issues. The gym, while basic and possibly in need of some upgrades, is valued for its 24-hour availability, providing convenience for guests looking to maintain their fitness routines during their stay.
The beds are often described as very comfortable, contributing to a good night's sleep. However, there were occasional mentions of issues with pillows and bedding quality. Overall, the hotel offers good value for the price, meeting expectations for a budget-friendly stay. Some feel it aligns more closely with a 2-2.5 star rating rather than a full 3-star, suggesting there is room for improvement in some areas to enhance the overall guest experience. Show more
