Holiday Inn Express Middlesbrough - Centre Square by IHG
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Summary of reviewsHoliday Inn Express Middlesbrough - Centre Square by IHG provides an excellent central location, making it an ideal choice for both leisure and business travelers. Guests appreciate the hotel's proximity to Teesside University, the Riverside Stadium, local shops, restaurants and pubs, which offers fantastic convenience for exploring the town. The safe and convenient parking options further add to its appeal.
The breakfast experience is generally well-received, featuring a variety of good quality hot and cold foods, including vegan and gluten-free options. Although some items like scrambled eggs and sausages have mixed reviews, overall, guests find the breakfast to be valuable and appreciate its inclusion in their stay. The staff service during breakfast is commendable, particularly the helpfulness of individuals like Kelly.
Dinner experiences are mixed with some guests enjoying the ambiance, tasty food and friendly service. However, there are some complaints about long waits, poor food quality and limited menu options. During renovations, restaurant and bar closures and high noise levels negatively impacted some experiences.
Rooms at the hotel are mostly praised for their cleanliness, modernity and comfort. Guests enjoy spacious and well-equipped accommodations, although some note issues with heating, air conditioning noise and occasional cleanliness lapses. The views vary from pleasant to less appealing, overlooking a car park.
Cleanliness is a strong point with the hotel maintaining high standards throughout. The property is consistently described as spotless with meticulous attention to detail from the cleaning staff and modern, well-maintained facilities.
The staff are frequently complimented for their friendliness, professionalism and helpfulness, contributing significantly to a welcoming atmosphere. Guests value the staff's willingness to go above and beyond, even resolving issues quickly and efficiently.
WiFi at the hotel generally meets guests' needs with a strong signal and good coverage, especially in rooms. While some guests experienced initial connectivity issues, these were typically resolved promptly.
Parking receives mixed reviews; though convenient and reasonably priced, some guests found the arrangements confusing and signage insufficient. Despite this, the nearby multi-storey car park is appreciated for its accessibility.
Family accommodations are well-regarded for their spaciousness and child-friendly amenities, though some minor inconveniences were noted. The location and amiable staff provide a hospitable environment for families.
Guest opinions on bed comfort are varied with many finding them very comfortable while others experienced issues such as softness, firmness and spring noise.
Overall, Holiday Inn Express Middlesbrough - Centre Square aligns well with typical three-star standards, offering clean, modern and budget-friendly accommodations. Its central location and commendable staff service make it a solid choice for a comfortable, convenient stay in Middlesbrough.
Categories
The breakfast experience is generally well-received, featuring a variety of good quality hot and cold foods, including vegan and gluten-free options. Although some items like scrambled eggs and sausages have mixed reviews, overall, guests find the breakfast to be valuable and appreciate its inclusion in their stay. The staff service during breakfast is commendable, particularly the helpfulness of individuals like Kelly.
Dinner experiences are mixed with some guests enjoying the ambiance, tasty food and friendly service. However, there are some complaints about long waits, poor food quality and limited menu options. During renovations, restaurant and bar closures and high noise levels negatively impacted some experiences.
Rooms at the hotel are mostly praised for their cleanliness, modernity and comfort. Guests enjoy spacious and well-equipped accommodations, although some note issues with heating, air conditioning noise and occasional cleanliness lapses. The views vary from pleasant to less appealing, overlooking a car park.
Cleanliness is a strong point with the hotel maintaining high standards throughout. The property is consistently described as spotless with meticulous attention to detail from the cleaning staff and modern, well-maintained facilities.
The staff are frequently complimented for their friendliness, professionalism and helpfulness, contributing significantly to a welcoming atmosphere. Guests value the staff's willingness to go above and beyond, even resolving issues quickly and efficiently.
WiFi at the hotel generally meets guests' needs with a strong signal and good coverage, especially in rooms. While some guests experienced initial connectivity issues, these were typically resolved promptly.
Parking receives mixed reviews; though convenient and reasonably priced, some guests found the arrangements confusing and signage insufficient. Despite this, the nearby multi-storey car park is appreciated for its accessibility.
Family accommodations are well-regarded for their spaciousness and child-friendly amenities, though some minor inconveniences were noted. The location and amiable staff provide a hospitable environment for families.
Guest opinions on bed comfort are varied with many finding them very comfortable while others experienced issues such as softness, firmness and spring noise.
Overall, Holiday Inn Express Middlesbrough - Centre Square aligns well with typical three-star standards, offering clean, modern and budget-friendly accommodations. Its central location and commendable staff service make it a solid choice for a comfortable, convenient stay in Middlesbrough.
Family Friendly Hotel
This hotel offers family-friendly accommodations with free breakfast and WiFi. Its central location provides easy access to family attractions.
3-Star Hotel
This hotel benefits from a central location within walking distance of many restaurants and bars. It is opposite the MIMA (Middlesbrough Institute of Modern Art), and a 10-minute walk from the train station with direct links to York and Newcastle. The hotel also offers inclusive WiFi and a complimentary breakfast.
Hotel Taking Steps Towards Sustainability
Business Hotel
Accessible Hotel
Guest Reviews
Holiday Inn Express Middlesbrough - Centre Square enjoys a highly praised and convenient central location in Middlesbrough. Guests consistently highlight its proximity to Teesside University, the Riverside Stadium and various amenities such as shops, restaurants and pubs. The hotel's location makes it easy for guests to explore the town on foot, providing quick access to the train station and other transport links. The presence of convenient and safe parking options is an added bonus.
Visitors appreciate being in the heart of the city with many describing the location as perfect, excellent and ideal for their needs. The hotel's position also offers splendid views, such as those of the Middlesbrough Library and Centre Square. Additionally, the central location is seen as a major selling point, particularly for those attending events at nearby venues like the Town Hall and various entertainment spots.
Overall, the hotel's strategic location makes it a favored choice for both leisure and business travelers seeking easy access to Middlesbrough's key attractions and facilities.
Holiday Inn Express Middlesbrough - Centre Square by IHG, offers a breakfast experience that generally receives positive feedback from guests. Many reviews highlight the excellent variety and quality of both hot and cold food options, noting that the buffet style allows for ample choice to suit various dietary preferences, including vegan and gluten-free options. Some guests particularly enjoyed special touches like Buck’s Fizz on New Year's Day and take-away options.
There are mixed opinions on the quality of specific items such as scrambled eggs and sausages with some guests commenting on their poor quality. Additionally, a few reviewers noted that the food area can become crowded and congested during busy times, potentially impacting the overall experience. Despite these critiques, the breakfast is often described as good value for money with many guests appreciating its inclusion in the room rate.
The friendly and efficient service from the breakfast staff frequently receives praise with individuals like Kelly being specifically mentioned for their helpfulness. The convenience of an early start time for breakfast is appreciated by some, though a few guests expressed a preference for extended hours. Overall, the breakfast at this hotel is seen as a positive aspect of the stay, providing a good start to the day with plenty of options to satisfy different tastes.
Holiday Inn Express Middlesbrough - Centre Square presents a mixed bag when it comes to dinner service. Positive sentiments highlight the lovely restaurant ambiance with especially tasty food and standout dishes like delightful sundaes. On occasion, food served in the evening was deemed to be of good standard and reasonably priced with some guests enjoying quick service from friendly staff.
However, there are significant downsides noted by guests. Some have experienced lengthy waits for their meals, poor quality food and expensive drinks at the bar. Specific incidents of unappetizing food were mentioned, including overcooked and greasy fish, rock-hard or cold items and concerns about the menu being limited and unappealing. Vegetarian options also appear to be insufficient.
The restaurant and bar closures due to renovations further dampened the experience for some, along with high noise levels from the dining area. Despite these drawbacks, guests were provided with recommendations for alternative dining options, which seemed to be appreciated by those looking for a better dinner experience.
The guest reviews of Holiday Inn Express Middlesbrough - Centre Square by IHG, highlight mostly positive experiences regarding their rooms. Descriptions such as clean, modern and comfortable are frequently mentioned with many guests praising the cleanliness and modern amenities of the rooms. Rooms are generally described as spacious, cozy and well-equipped, though some guests have noted them to be a bit small or narrow, especially for larger groups or families.
Many reviews mention comfortable beds and good-sized rooms, making them suitable for short stays. The bathrooms, often described as well-appointed and featuring large showers, receive consistent praise. However, some rooms were noted to have issues such as insufficient heating, noise from air conditioning or being far from the reception, leading to long walks.
Guests seemed to appreciate the cleanliness and presentation, though a few noted specific instances where their rooms were not cleaned properly. The view from the rooms, depending on location, ranged from pleasant to overlooking a car park. Some reviews pointed out minor inconveniences like the lack of storage space and the basic nature of some rooms.
Overall, the hotel's rooms receive high marks for cleanliness, comfort and modern features, despite occasional issues with room size, heating and noise.
The beds at the Holiday Inn Express Middlesbrough - Centre Square by IHG, received mixed feedback from guests. Many reviews highlighted the comfort of the beds with numerous guests describing them as very comfortable and even incredibly comfortable. The beds were also appreciated for being clean and inviting, contributing to an overall pleasant stay. However, other guests found the beds to be less satisfactory. Some mentioned that the beds were too soft, causing discomfort and stiffness, while a few noted that the beds were too hard or uncomfortably small. Additionally, issues with bed springs and noise were mentioned, suggesting that some beds could benefit from upgrades. Despite these mixed experiences, the general consensus is that the rooms are comfortable with positive remarks about the bed comfort outweighing the negative comments.
Holiday Inn Express Middlesbrough - Centre Square by IHG, consistently impresses guests with its high standards of cleanliness. Numerous reviews highlight the hotel as spotlessly clean throughout with rooms that are immaculately clean and well-furnished. Patrons frequently describe the premises as very clean, tidy and well-maintained with everything from bathrooms to common areas kept in pristine condition.
Guests also appreciate the modern and up-to-date facilities, which contribute to a comfortable and inviting atmosphere. The cleaning staff receive praise for their professional and meticulous work, ensuring that rooms are consistently kept in top-notch condition. Visitors also note the presence of hand sanitisers throughout the building, enhancing the hotel's commitment to cleanliness and hygiene.
Overall, the cleanliness at Holiday Inn Express Middlesbrough earns high marks from guests, making it a reliable choice for those seeking a clean and comfortable stay in the city centre.
Visitors to Holiday Inn Express Middlesbrough - Centre Square by IHG, have consistently praised the stellar service provided by the hotel’s staff. Guests commonly describe the staff as friendly, helpful and welcoming, often singling out the front desk team for their exceptional professionalism and efficiency. The reception staff receive high marks for their knowledge and courteousness, helping to ensure a smooth check-in and overall positive guest experience.
Many reviews highlight how attentive and accommodating the staff are with guests noting their willingness to go above and beyond to meet needs and address concerns. This attentive care extends to various shifts, including night staff, who are described as particularly attentive.
The overall cheerful and polite demeanor of the staff contributes significantly to the hotel’s welcoming atmosphere, which guests value highly. Even when issues arise, guests appreciate the quick and effective responses from the staff, who are not only quick to apologize but also proactive in offering solutions.
Despite a few isolated comments on occasional issues such as understaffing at breakfast or an initial receptionist's workload complaints, the overwhelming sentiment remains positive. Reviewers frequently mention the professionalism and friendliness of the staff, portraying them as an integral part of the pleasant and satisfying stay at the hotel.
At Holiday Inn Express Middlesbrough - Centre Square, guests generally find the WiFi service to be satisfactory with some variation in experiences. Positive feedback highlights the strong WiFi signal and good overall coverage, particularly noting reliable internet access within the rooms. Some guests specifically appreciated the great WiFi, describing it as decent and mentioning that the connection was good. The hotel also offers free WiFi service which adds to the convenience.
However, there were some issues reported with the WiFi, including difficulties connecting and inconsistent performance in certain areas such as the business area and kids' rooms. Despite these initial problems, it appears that the hotel staff were proactive in resolving WiFi-related issues, as several guests noted that early problems with the internet were fixed during their stay. Overall, the WiFi quality meets basic needs for most guests, making it a workable option for both business and leisure travelers.
Guests have mixed feelings about the parking facilities at Holiday Inn Express Middlesbrough - Centre Square. On the positive side, the nearby multi-storey car park is seen as useful, convenient and reasonably priced. Many guests appreciated the straightforward process and found the parking location advantageous with some mentioning discounted rates and direct access to the hotel. The inclusion of parking in their stay was also highlighted as a significant benefit by certain reviewers.
However, several guests noted challenges with the parking experience. Issues such as insufficient signage, confusing parking arrangements and the necessity to park outside due to limited private parking slots were reported. Some guests felt the car park could be more secure and found the charges unreasonable. Furthermore, there were comments about the parking being tricky to find and the need for a clearer indication in the booking information. Despite these complaints, the overall sentiment suggests that while the parking situation could use improvements, it remains a functional and accessible option for hotel guests.
Holiday Inn Express Middlesbrough - Centre Square by IHG, offers a welcoming atmosphere for families, making it a suitable choice for those traveling with kids. Guests appreciated the spacious family rooms, which are well-equipped to accommodate various family sizes, complete with additional beds like double sofa beds, despite some preferences for alternative options like bunk beds or single beds for children. The hotel is considered child-friendly and family-oriented with plenty of activities available for families to engage in during their stay.
Many guests highlighted the friendly and helpful staff, which contributes to the overall family-friendly environment. While some family rooms are noted to be a bit small, they are generally reviewed positively, ensuring a comfortable stay. Additionally, the hotel's accessible rooms make it a good option for families who require such amenities.
However, noise levels can sometimes be an issue, particularly from other families or children, which might affect the tranquility of the stay. There were also mentions of minor inconveniences such as small wardrobes, outdated beds and limited connectivity for devices. Despite these, the hotel's location and family-oriented services make it a frequent choice for those visiting Middlesbrough with their families.
Overall, Holiday Inn Express Middlesbrough provides good family accommodations, child-friendly amenities and a pleasant atmosphere, ensuring a memorable stay for families.
Holiday Inn Express Middlesbrough - Centre Square delivers exactly what one would expect from a three-star hotel. Guests frequently highlight its clean, modern and comfortable environment, aligning well with typical three-star standards. The hotel is budget-friendly, offering good value for money with comfortable facilities and clean rooms.
The staff receives consistent praise for being friendly and helpful, enhancing the overall experience for guests. However, the breakfast is noted as average and nothing special, which is reflective of the reasonable pricing aligned with its three-star status. Facilities such as standard Wi-Fi and meticulously clean accommodations underscore its quality within the three-star category.
Overall, this hotel epitomizes a typical, dependable three-star experience, providing decent accommodations and good value for travelers looking for a clean and comfortable stay in the heart of Middlesbrough.
Holiday Inn Express Middlesbrough - Centre Square is praised for its suitability for business travelers. Situated conveniently close to key business districts and local business venues, the hotel is ideal for those on work trips. The location is perfect for both transit and longer stays, making it easy to attend meetings or courses at nearby institutions like the local university.
Guests highlighted the hotel’s practical business facilities, including clean and functional meeting rooms. The Wi-Fi service is reliable, an essential feature for any business stay. The interior decor was described as fresh and pleasant, contributing to a welcoming atmosphere. Moreover, the comfortable and quiet rooms ensure a restful night, crucial for anyone attending early meetings the following day.
In addition to its business amenities, the hotel's close proximity to the town center allows guests to explore the area, such as a run to the iconic Transporter Bridge. The overall value, along with attentive service like ordering breakfast from the reception during Ramadan, makes it a great choice for working visitors. The combination of convenience, comfort and comprehensive business services makes Holiday Inn Express Middlesbrough - Centre Square an excellent choice for business travelers.
Holiday Inn Express Middlesbrough – Centre Square, an IHG Hotel, receives mixed reviews regarding its accessibility features for guests with disabilities. On the positive side, many reviewers highlight the hotel's disabled facilities, noting that it has features like elevators, ramps and step-free access, making it ideal for disabled visitors. The accessible parking close to the hotel and in the city center is frequently praised, as is the easily accessible restaurant.
A significant number of guests appreciated the accessible rooms, which often exceeded their expectations by providing amenities such as accessible showers, handles at the washing table and WC and enough space to maneuver a wheelchair in the sleeping area. Some even described it as the most accessible hotel room they've experienced.
The hotel's central location, well-lit hallways and overall friendliness and helpfulness of the staff also contributed positively to the accessibility experience. In cases where there were booking issues, such as not initially receiving the accessible room reserved online, the hotel staff responded promptly and resolved the situation efficiently.
However, some areas present challenges. Several reviews mention numerous stairs leading to the car park and the hotel entrance, complicating access for some guests. Additionally, some guests experienced rooms that were not as easily accessible as described with small steps or limited space posing further barriers.
In conclusion, while Holiday Inn Express Middlesbrough offers a range of accessible features and supportive staff, there are some areas where accessibility could be improved, particularly concerning entry points and certain room layouts.
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Location
Visitors appreciate being in the heart of the city with many describing the location as perfect, excellent and ideal for their needs. The hotel's position also offers splendid views, such as those of the Middlesbrough Library and Centre Square. Additionally, the central location is seen as a major selling point, particularly for those attending events at nearby venues like the Town Hall and various entertainment spots.
Overall, the hotel's strategic location makes it a favored choice for both leisure and business travelers seeking easy access to Middlesbrough's key attractions and facilities.
Breakfast
There are mixed opinions on the quality of specific items such as scrambled eggs and sausages with some guests commenting on their poor quality. Additionally, a few reviewers noted that the food area can become crowded and congested during busy times, potentially impacting the overall experience. Despite these critiques, the breakfast is often described as good value for money with many guests appreciating its inclusion in the room rate.
The friendly and efficient service from the breakfast staff frequently receives praise with individuals like Kelly being specifically mentioned for their helpfulness. The convenience of an early start time for breakfast is appreciated by some, though a few guests expressed a preference for extended hours. Overall, the breakfast at this hotel is seen as a positive aspect of the stay, providing a good start to the day with plenty of options to satisfy different tastes.
Dinner
However, there are significant downsides noted by guests. Some have experienced lengthy waits for their meals, poor quality food and expensive drinks at the bar. Specific incidents of unappetizing food were mentioned, including overcooked and greasy fish, rock-hard or cold items and concerns about the menu being limited and unappealing. Vegetarian options also appear to be insufficient.
The restaurant and bar closures due to renovations further dampened the experience for some, along with high noise levels from the dining area. Despite these drawbacks, guests were provided with recommendations for alternative dining options, which seemed to be appreciated by those looking for a better dinner experience.
Rooms
Many reviews mention comfortable beds and good-sized rooms, making them suitable for short stays. The bathrooms, often described as well-appointed and featuring large showers, receive consistent praise. However, some rooms were noted to have issues such as insufficient heating, noise from air conditioning or being far from the reception, leading to long walks.
Guests seemed to appreciate the cleanliness and presentation, though a few noted specific instances where their rooms were not cleaned properly. The view from the rooms, depending on location, ranged from pleasant to overlooking a car park. Some reviews pointed out minor inconveniences like the lack of storage space and the basic nature of some rooms.
Overall, the hotel's rooms receive high marks for cleanliness, comfort and modern features, despite occasional issues with room size, heating and noise.
Beds
Cleanliness
Guests also appreciate the modern and up-to-date facilities, which contribute to a comfortable and inviting atmosphere. The cleaning staff receive praise for their professional and meticulous work, ensuring that rooms are consistently kept in top-notch condition. Visitors also note the presence of hand sanitisers throughout the building, enhancing the hotel's commitment to cleanliness and hygiene.
Overall, the cleanliness at Holiday Inn Express Middlesbrough earns high marks from guests, making it a reliable choice for those seeking a clean and comfortable stay in the city centre.
Staff
Many reviews highlight how attentive and accommodating the staff are with guests noting their willingness to go above and beyond to meet needs and address concerns. This attentive care extends to various shifts, including night staff, who are described as particularly attentive.
The overall cheerful and polite demeanor of the staff contributes significantly to the hotel’s welcoming atmosphere, which guests value highly. Even when issues arise, guests appreciate the quick and effective responses from the staff, who are not only quick to apologize but also proactive in offering solutions.
Despite a few isolated comments on occasional issues such as understaffing at breakfast or an initial receptionist's workload complaints, the overwhelming sentiment remains positive. Reviewers frequently mention the professionalism and friendliness of the staff, portraying them as an integral part of the pleasant and satisfying stay at the hotel.
Wi-Fi
However, there were some issues reported with the WiFi, including difficulties connecting and inconsistent performance in certain areas such as the business area and kids' rooms. Despite these initial problems, it appears that the hotel staff were proactive in resolving WiFi-related issues, as several guests noted that early problems with the internet were fixed during their stay. Overall, the WiFi quality meets basic needs for most guests, making it a workable option for both business and leisure travelers.
Parking
However, several guests noted challenges with the parking experience. Issues such as insufficient signage, confusing parking arrangements and the necessity to park outside due to limited private parking slots were reported. Some guests felt the car park could be more secure and found the charges unreasonable. Furthermore, there were comments about the parking being tricky to find and the need for a clearer indication in the booking information. Despite these complaints, the overall sentiment suggests that while the parking situation could use improvements, it remains a functional and accessible option for hotel guests.
Family
Many guests highlighted the friendly and helpful staff, which contributes to the overall family-friendly environment. While some family rooms are noted to be a bit small, they are generally reviewed positively, ensuring a comfortable stay. Additionally, the hotel's accessible rooms make it a good option for families who require such amenities.
However, noise levels can sometimes be an issue, particularly from other families or children, which might affect the tranquility of the stay. There were also mentions of minor inconveniences such as small wardrobes, outdated beds and limited connectivity for devices. Despite these, the hotel's location and family-oriented services make it a frequent choice for those visiting Middlesbrough with their families.
Overall, Holiday Inn Express Middlesbrough provides good family accommodations, child-friendly amenities and a pleasant atmosphere, ensuring a memorable stay for families.
3 Star
The staff receives consistent praise for being friendly and helpful, enhancing the overall experience for guests. However, the breakfast is noted as average and nothing special, which is reflective of the reasonable pricing aligned with its three-star status. Facilities such as standard Wi-Fi and meticulously clean accommodations underscore its quality within the three-star category.
Overall, this hotel epitomizes a typical, dependable three-star experience, providing decent accommodations and good value for travelers looking for a clean and comfortable stay in the heart of Middlesbrough.
Business
Guests highlighted the hotel’s practical business facilities, including clean and functional meeting rooms. The Wi-Fi service is reliable, an essential feature for any business stay. The interior decor was described as fresh and pleasant, contributing to a welcoming atmosphere. Moreover, the comfortable and quiet rooms ensure a restful night, crucial for anyone attending early meetings the following day.
In addition to its business amenities, the hotel's close proximity to the town center allows guests to explore the area, such as a run to the iconic Transporter Bridge. The overall value, along with attentive service like ordering breakfast from the reception during Ramadan, makes it a great choice for working visitors. The combination of convenience, comfort and comprehensive business services makes Holiday Inn Express Middlesbrough - Centre Square an excellent choice for business travelers.
Accessible
A significant number of guests appreciated the accessible rooms, which often exceeded their expectations by providing amenities such as accessible showers, handles at the washing table and WC and enough space to maneuver a wheelchair in the sleeping area. Some even described it as the most accessible hotel room they've experienced.
The hotel's central location, well-lit hallways and overall friendliness and helpfulness of the staff also contributed positively to the accessibility experience. In cases where there were booking issues, such as not initially receiving the accessible room reserved online, the hotel staff responded promptly and resolved the situation efficiently.
However, some areas present challenges. Several reviews mention numerous stairs leading to the car park and the hotel entrance, complicating access for some guests. Additionally, some guests experienced rooms that were not as easily accessible as described with small steps or limited space posing further barriers.
In conclusion, while Holiday Inn Express Middlesbrough offers a range of accessible features and supportive staff, there are some areas where accessibility could be improved, particularly concerning entry points and certain room layouts.
No, Holiday Inn Express Middlesbrough - Centre Square by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Express Middlesbrough - Centre Square by IHG.
No, Holiday Inn Express Middlesbrough - Centre Square by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express Middlesbrough - Centre Square by IHG.
No, Holiday Inn Express Middlesbrough - Centre Square by IHG doesn't have a gym.
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