Accessible HotelSummary of reviews related to the 'Accessible' categoryHoliday Inn Express Middlesbrough – Centre Square, an IHG Hotel, receives mixed reviews regarding its accessibility features for guests with disabilities. On the positive side, many reviewers highlight the hotel's disabled facilities, noting that it has features like elevators, ramps and step-free access, making it ideal for disabled visitors. The accessible parking close to the hotel and in the city center is frequently praised, as is the easily accessible restaurant.
A significant number of guests appreciated the accessible rooms, which often exceeded their expectations by providing amenities such as accessible showers, handles at the washing table and WC and enough space to maneuver a wheelchair in the sleeping area. Some even described it as the most accessible hotel room they've experienced.
The hotel's central location, well-lit hallways and overall friendliness and helpfulness of the staff also contributed positively to the accessibility experience. In cases where there were booking issues, such as not initially receiving the accessible room reserved online, the hotel staff responded promptly and resolved the situation efficiently.
However, some areas present challenges. Several reviews mention numerous stairs leading to the car park and the hotel entrance, complicating access for some guests. Additionally, some guests experienced rooms that were not as easily accessible as described with small steps or limited space posing further barriers.
In conclusion, while Holiday Inn Express Middlesbrough offers a range of accessible features and supportive staff, there are some areas where accessibility could be improved, particularly concerning entry points and certain room layouts.
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