Krystal Grand Suites Insurgentes
Mexico City
19.35115000,
-99.18660200
,
1991 Avenida Insurgentes Sur, Colonia Guadalupe Inn
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Summary of reviewsKrystal Grand Suites Insurgentes is highly praised for its exceptional location on Insurgentes Sur, offering easy access to various parts of Mexico City via the metrobus station right in front. The safe and charming neighborhood of San Ángel, replete with dining and shopping options, adds to the convenience for both business and leisure travelers. The hotel stands out for its spacious, clean and well-appointed rooms, which are noted for their modern design, large comfortable beds and convenient amenities like kitchenettes.
The breakfast experience at the hotel receives mixed reviews. While some appreciate the good service and basic continental spread, others find the options limited and the quality inconsistent. The dinner offerings mirror this sentiment—praised for variety and taste by some, yet criticized for long wait times, poor meal preparation and high prices by others.
Guests consistently commend the hotel for its cleanliness with rooms and facilities maintained to high standards. Despite occasional lapses in cleaning schedules and maintenance issues, the overall experience remains largely positive due to the hotel’s attentive housekeeping staff.
The staff in general receive mixed feedback. Many guests highlight their helpfulness, friendliness and exceptional service, particularly in the reception and restaurant areas. However, some have experienced issues with delayed and unresponsive service, indicating a need for improved training and consistency.
The hotel's complimentary wifi has garnered mixed opinions with some guests enjoying good connectivity, while others report unstable and slow connections, especially on upper floors. The fitness center is appreciated for its quality equipment, though some suggest additional items could enhance the experience.
Parking at the hotel is a point of contention due to high valet fees, which many feel should be included in the room rate. Additionally, interactions with parking staff are sometimes described as unpleasant.
Families find the hotel accommodating with spacious, well-equipped rooms and a safe environment. Cribs are available, albeit some find them small. Noise levels can vary and while the hotel is pet-friendly, the surrounding family noise might be a concern for some.
The beds receive high marks for their comfort and quality, though occasional comments mention that they are too soft or maintained inadequately. Despite isolated complaints, the general consensus is that the hotel prioritizes comfort in its bedding.
Business travelers appreciate the Krystal Grand Suites Insurgentes for its fast service, spacious work-friendly rooms and good location within a business district. While lacking a dedicated business center, the hotel's facilities still support productive stays.
Overall, Krystal Grand Suites Insurgentes delivers a clean, comfortable and well-located experience with minor areas for improvement in dining services, staff training and additional amenities. Its combination of quality rooms and excellent location makes it a recommended choice for travelers to Mexico City.
Categories
The breakfast experience at the hotel receives mixed reviews. While some appreciate the good service and basic continental spread, others find the options limited and the quality inconsistent. The dinner offerings mirror this sentiment—praised for variety and taste by some, yet criticized for long wait times, poor meal preparation and high prices by others.
Guests consistently commend the hotel for its cleanliness with rooms and facilities maintained to high standards. Despite occasional lapses in cleaning schedules and maintenance issues, the overall experience remains largely positive due to the hotel’s attentive housekeeping staff.
The staff in general receive mixed feedback. Many guests highlight their helpfulness, friendliness and exceptional service, particularly in the reception and restaurant areas. However, some have experienced issues with delayed and unresponsive service, indicating a need for improved training and consistency.
The hotel's complimentary wifi has garnered mixed opinions with some guests enjoying good connectivity, while others report unstable and slow connections, especially on upper floors. The fitness center is appreciated for its quality equipment, though some suggest additional items could enhance the experience.
Parking at the hotel is a point of contention due to high valet fees, which many feel should be included in the room rate. Additionally, interactions with parking staff are sometimes described as unpleasant.
Families find the hotel accommodating with spacious, well-equipped rooms and a safe environment. Cribs are available, albeit some find them small. Noise levels can vary and while the hotel is pet-friendly, the surrounding family noise might be a concern for some.
The beds receive high marks for their comfort and quality, though occasional comments mention that they are too soft or maintained inadequately. Despite isolated complaints, the general consensus is that the hotel prioritizes comfort in its bedding.
Business travelers appreciate the Krystal Grand Suites Insurgentes for its fast service, spacious work-friendly rooms and good location within a business district. While lacking a dedicated business center, the hotel's facilities still support productive stays.
Overall, Krystal Grand Suites Insurgentes delivers a clean, comfortable and well-located experience with minor areas for improvement in dining services, staff training and additional amenities. Its combination of quality rooms and excellent location makes it a recommended choice for travelers to Mexico City.
Family Friendly Hotel
Krystal Grand Suites Insurgentes provides a family-friendly environment with spacious rooms suitable for families. The hotel offers comfortable accommodations and breathtaking views.
Luxury Hotel
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Guest Reviews
Krystal Grand Suites Insurgentes enjoys high praise for its exceptional location. Situated on Insurgentes Sur, one of the main streets in Mexico City, the hotel provides easy access to various parts of the city, notably through the metrobus station right in front. The neighborhood is safe with an array of dining and shopping options nearby, including malls and cafes. Guests frequently mention the hotel’s convenience for both business and leisure with good connectivity and accessibility to public transport.
The surrounding area of San Ángel is noted for its charm and tranquility, making it an advantageous spot for visitors looking to explore this part of the city. Despite being somewhat distant from the city center, the location offers a manageable commute to key destinations via car or taxi. The hotel itself garners positive remarks for its spacious, clean and well-appointed rooms, along with excellent customer service. Overall, the location of Krystal Grand Suites Insurgentes is highly regarded, providing comfort, safety and convenience for a fulfilling stay in Mexico City.
Breakfast at Krystal Grand Suites Insurgentes draws mixed reviews from guests. While some appreciate the good breakfast options provided on-site and commend the service from staff members like Agustin and Magi, many express dissatisfaction with various aspects. The included breakfast is often limited to a basic continental selection—coffee, tea, juice, fruit and toast with jam—which several guests feel does not match the quality expected from the hotel. Complaints about the breakfast include a lack of variety, slow service, cold coffee and unclear information about what is included.
The food quality also receives notable criticism with some guests experiencing digestive issues and others describing the breakfast as very basic or even bad. Pricing is another point of contention; many find the breakfast expensive, especially considering the limited options. The occasional incorrect orders and slow service further tarnish the breakfast experience for some guests.
Nevertheless, a few positive mentions highlight that the breakfast can sometimes be great, depending on the server and the presence of 24-hour room service adds a layer of convenience. For those seeking a quicker or better-value option, nearby eateries offer varied and cost-effective alternatives. Overall, more consistency and an expanded menu could significantly enhance the breakfast experience at Krystal Grand Suites Insurgentes.
Despite having a connection to the hotel, the restaurant at Krystal Grand Suites Insurgentes receives mixed reviews regarding its dinner offerings. On the positive side, guests have praised the restaurant for its delicious food and great variety with some singling out specific dishes as highlights. The menu has been described as extensive, offering a broad selection.
However, there are notable concerns about the overall quality and service. Several guests have critiqued the poor preparation of meals and the long wait times for food service, including room service which reportedly took over an hour. Some have found the food overpriced given its quality, while others noted inconsistent portion sizes and flavor, particularly the arrachera sandwich which did not meet expectations. Additionally, service-related complaints include slow and unhelpful staff and off-putting behaviors such as suggesting tips explicitly.
The ambiance at the terrace restaurant is noted as pleasant, yet the food consistently falls short, urging some to suggest a change in the chef. Controlled quantity of room amenities like coffee packets also detracts from the overall experience. Overall, it seems the dining experience at Krystal Grand Suites Insurgentes has potential but requires significant improvements in both food quality and service efficiency.
Krystal Grand Suites Insurgentes boasts rooms that consistently impress guests with their spaciousness, comfort and cleanliness. Most reviews highlight the new, modern and well-designed facilities, making the rooms not only functional but also aesthetically pleasing. The majority of guests find the rooms to be exceptionally large with ample space for work and relaxation, making them ideal for both short stays and extended visits.
The inclusion of amenities like kitchenettes, coffee makers and large comfortable beds ensures a high level of convenience and comfort. Many guests appreciate features such as good lighting, beautiful views and quality furnishings that contribute to an overall pleasant and homely experience.
However, a few rooms have encountered maintenance issues such as leaking showerheads, squeaking bathroom doors and occasional cleanliness lapses. Despite these minor setbacks, the hotel's attentive staff quickly resolves problems, ensuring a comfortable stay for their guests.
The location of the hotel further adds to its appeal, providing easy access to local attractions while ensuring a peaceful environment within the rooms. With a focus on excellent room layout and elegant decor, Krystal Grand Suites Insurgentes successfully combines functionality with luxury, making it a highly recommended choice for travelers seeking spacious and comfortable accommodations.
The Krystal Grand Suites Insurgentes generally garners positive feedback for its beds, highlighting their comfort and quality. Guests frequently describe the beds as comfortable, large and inviting with some even stating they are super comfortable or that the entire bed set is exquisite. The bedding and pillows also receive commendations for contributing to a restful sleep experience. However, there are occasional critiques regarding the beds with a few guests finding them too soft or uncomfortable. Some mention issues with bed maintenance and overly thick bed sheets causing discomfort. Despite these minor drawbacks, the consensus is that the hotel prioritizes comfort, making the beds a standout feature that enhances the overall stay.
Krystal Grand Suites Insurgentes is frequently praised for its exceptional cleanliness. Guests have often described their rooms as spotless, tidy and comfortable, highlighting the hotel's commitment to maintaining high hygiene standards. Many reviews commend the clean and spacious rooms, along with the consistent daily cleaning that keeps everything immaculate.
The hotel’s facilities also receive high marks for cleanliness with guests appreciating the modern, well-maintained and hygienic environment. There are mentions of detailed cleaning attention from the housekeeping staff, which further enhances the overall guest experience.
However, the reviews do note occasional lapses in cleaning schedules and specific areas such as sofa beds and kitchens. Some guests experienced issues like missed cleaning days or inadequate maintenance of certain parts of the room, including bathrooms. Despite these isolated incidents, the overall sentiment remains favorable with many guests affirming the hotel's dedication to cleanliness and comfort.
Overall, Krystal Grand Suites Insurgentes manages to deliver a very clean and comfortable stay with most guests appreciating consistent hygiene practices throughout their visit.
Krystal Grand Suites Insurgentes has garnered a varied set of reviews regarding its staff with many guests praising the overall quality and friendliness of the personnel. Numerous reviewers cited the staff as extremely helpful, courteous and attentive. Specific mentions of team members in the reception and restaurant highlight their exceptional service, often earning high marks for their friendliness and willingness to assist guests with their needs. The valet parking staff also received commendations for their good service.
However, the feedback was not entirely consistent. Some reviewers noted significant issues with the reception staff, describing them as unresponsive and occasionally rude with particular criticism directed at delays and negative attitudes during the check-in process. While many guests felt welcomed by the staff, others experienced a lack of proactive service and empathy, indicating a need for improved efficiency and training.
Overall, the hotel’s staff has demonstrated potential with many positive interactions emphasizing their commitment to customer service. Yet, there is room for improvement to ensure all guests receive the same level of care and attention consistently.
Krystal Grand Suites Insurgentes offers an overall comfortable stay, but the wifi situation has left room for improvement according to guest feedback. While some guests noted that the wifi was good and even fast, others experienced a range of issues. The connection was often described as unstable, spotty and slow, especially on the upper floors. Several visitors also reported challenges such as the wifi signal being weak and failing frequently with some even encountering problems connecting their devices or maintaining a consistent connection. Though there were positive remarks about the internet being fine or high-speed, many highlighted that the wifi didn't work properly during their stay.
Krystal Grand Suites Insurgentes boasts a fitness center with quality equipment that meets the basic needs of guests looking to maintain their workout routines while traveling. Many reviews highlight that the gym is well-equipped and very good. However, some feedback suggests that the gym could benefit from additional mats and more equipment to better serve its users. Despite being on the smaller side, the gym is functional and satisfactory for most visitors. Overall, guests appreciate having access to a gym facility during their stay.
Guests staying at Krystal Grand Suites Insurgentes frequently express concern about the parking situation. While valet parking is available and provides convenience, the associated costs are a common point of contention. Many guests feel that the parking fees are high and should ideally be included in the room cost. At $185 to $200 MXN per day, the charges add a notable expense to their stay, especially when compared to other hotels. Furthermore, interactions with the carpark staff are often described as unpleasant, highlighting areas for improvement in customer service. Despite the availability of parking, the additional fees and occasional coordination issues between the hotel's booking system and the parking service detract from the overall guest experience.
Krystal Grand Suites Insurgentes offers a family-friendly environment with spacious rooms suitable for couples and families alike. The rooms are equipped with small kitchens or kitchenettes, which are particularly useful for family travels, providing the convenience of home during the stay. The hotel is described as nice and safe, contributing to a good family-friendly atmosphere. Moreover, families with young children appreciated the helpfulness of the staff and the availability of cribs, although some found the cribs to be on the smaller side.
Guests have mentioned that the hotel provides family-friendly facilities and amenities, which enhance the overall experience for families staying for extended periods. However, there are mixed reviews about the noise levels with some guests finding the environment occasionally noisy due to other families. Despite this, the hotel is also noted to be dog friendly, adding another layer of convenience for those traveling with pets. Overall, Krystal Grand Suites Insurgentes seems to cater well to the needs of families looking for a comfortable and accommodating place to stay.
Krystal Grand Suites Insurgentes has received praise for delivering a comfortable and exceptional stay with many guests noting that everything was excellent and suitable for five-star standards. Guests frequently highlighted the hotel as being very clean and comfortable, making them feel at home. There were consistent mentions of an exceptional experience, indicating a high level of satisfaction with the accommodations. However, there were some remarks suggesting that the service could be better given the hotel's level and comments indicated that parking fees were considered high. Despite these concerns, the overall consensus leans towards a positive five-star experience.
Krystal Grand Suites Insurgentes receives positive feedback from business travelers, who appreciate the fast service deemed essential for their needs. The hotel is frequently praised as an ideal and comfortable choice for business travel, meeting expectations for work-related stays.
Guests highlight the spacious and quiet rooms that are conducive to productivity with well-set-up areas for working, including elegant and ample work desks. The hotel also features excellent business facilities, although it lacks a dedicated business center or printers beyond those available in the lobby. Located in a business district, Krystal Grand Suites Insurgentes is deemed a good place to work and hold meetings, making it a solid option for business stays.
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Location
The surrounding area of San Ángel is noted for its charm and tranquility, making it an advantageous spot for visitors looking to explore this part of the city. Despite being somewhat distant from the city center, the location offers a manageable commute to key destinations via car or taxi. The hotel itself garners positive remarks for its spacious, clean and well-appointed rooms, along with excellent customer service. Overall, the location of Krystal Grand Suites Insurgentes is highly regarded, providing comfort, safety and convenience for a fulfilling stay in Mexico City.
Breakfast
The food quality also receives notable criticism with some guests experiencing digestive issues and others describing the breakfast as very basic or even bad. Pricing is another point of contention; many find the breakfast expensive, especially considering the limited options. The occasional incorrect orders and slow service further tarnish the breakfast experience for some guests.
Nevertheless, a few positive mentions highlight that the breakfast can sometimes be great, depending on the server and the presence of 24-hour room service adds a layer of convenience. For those seeking a quicker or better-value option, nearby eateries offer varied and cost-effective alternatives. Overall, more consistency and an expanded menu could significantly enhance the breakfast experience at Krystal Grand Suites Insurgentes.
Dinner
However, there are notable concerns about the overall quality and service. Several guests have critiqued the poor preparation of meals and the long wait times for food service, including room service which reportedly took over an hour. Some have found the food overpriced given its quality, while others noted inconsistent portion sizes and flavor, particularly the arrachera sandwich which did not meet expectations. Additionally, service-related complaints include slow and unhelpful staff and off-putting behaviors such as suggesting tips explicitly.
The ambiance at the terrace restaurant is noted as pleasant, yet the food consistently falls short, urging some to suggest a change in the chef. Controlled quantity of room amenities like coffee packets also detracts from the overall experience. Overall, it seems the dining experience at Krystal Grand Suites Insurgentes has potential but requires significant improvements in both food quality and service efficiency.
Rooms
The inclusion of amenities like kitchenettes, coffee makers and large comfortable beds ensures a high level of convenience and comfort. Many guests appreciate features such as good lighting, beautiful views and quality furnishings that contribute to an overall pleasant and homely experience.
However, a few rooms have encountered maintenance issues such as leaking showerheads, squeaking bathroom doors and occasional cleanliness lapses. Despite these minor setbacks, the hotel's attentive staff quickly resolves problems, ensuring a comfortable stay for their guests.
The location of the hotel further adds to its appeal, providing easy access to local attractions while ensuring a peaceful environment within the rooms. With a focus on excellent room layout and elegant decor, Krystal Grand Suites Insurgentes successfully combines functionality with luxury, making it a highly recommended choice for travelers seeking spacious and comfortable accommodations.
Beds
Cleanliness
The hotel’s facilities also receive high marks for cleanliness with guests appreciating the modern, well-maintained and hygienic environment. There are mentions of detailed cleaning attention from the housekeeping staff, which further enhances the overall guest experience.
However, the reviews do note occasional lapses in cleaning schedules and specific areas such as sofa beds and kitchens. Some guests experienced issues like missed cleaning days or inadequate maintenance of certain parts of the room, including bathrooms. Despite these isolated incidents, the overall sentiment remains favorable with many guests affirming the hotel's dedication to cleanliness and comfort.
Overall, Krystal Grand Suites Insurgentes manages to deliver a very clean and comfortable stay with most guests appreciating consistent hygiene practices throughout their visit.
Staff
However, the feedback was not entirely consistent. Some reviewers noted significant issues with the reception staff, describing them as unresponsive and occasionally rude with particular criticism directed at delays and negative attitudes during the check-in process. While many guests felt welcomed by the staff, others experienced a lack of proactive service and empathy, indicating a need for improved efficiency and training.
Overall, the hotel’s staff has demonstrated potential with many positive interactions emphasizing their commitment to customer service. Yet, there is room for improvement to ensure all guests receive the same level of care and attention consistently.
Wi-Fi
Gym
Parking
Family
Guests have mentioned that the hotel provides family-friendly facilities and amenities, which enhance the overall experience for families staying for extended periods. However, there are mixed reviews about the noise levels with some guests finding the environment occasionally noisy due to other families. Despite this, the hotel is also noted to be dog friendly, adding another layer of convenience for those traveling with pets. Overall, Krystal Grand Suites Insurgentes seems to cater well to the needs of families looking for a comfortable and accommodating place to stay.
5 Star
Business
Guests highlight the spacious and quiet rooms that are conducive to productivity with well-set-up areas for working, including elegant and ample work desks. The hotel also features excellent business facilities, although it lacks a dedicated business center or printers beyond those available in the lobby. Located in a business district, Krystal Grand Suites Insurgentes is deemed a good place to work and hold meetings, making it a solid option for business stays.
No, Krystal Grand Suites Insurgentes doesn't have any pool.
No, a spa isn't available at Krystal Grand Suites Insurgentes.
Yes, Krystal Grand Suites Insurgentes welcomes dogs.
Yes, parking facilities are available at Krystal Grand Suites Insurgentes.
Yes, Krystal Grand Suites Insurgentes has a gym.
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