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Summary of reviewsThe Sleep Inn & Suites in New Orleans has garnered varied reviews with a balance of positive highlights and areas needing improvement. The hotel's location stands out as exceptionally convenient, providing easy access to essential stores, restaurants and highways, making it ideal for both short and extended stays. The proximity to medical facilities and the French Quarter adds further appeal. Visitors also commend the affordability and value for money, underscored by friendly staff and a generally clean environment.
Breakfast at the hotel receives mixed reviews. While some guests enjoy the coffee and make-your-own waffles, many find the selection limited and of poor quality. Issues include the absence of popular breakfast items, minimal variety and occasional unavailability of breakfast entirely. Renovations have also impacted the breakfast service negatively.
Room experiences are mixed as well. Positive aspects include clean, comfortable and spacious rooms with new TV setups and comfortable beds. However, cleanliness issues such as dirty carpets, mold and maintenance problems are recurrent. Moisture-related concerns and noise due to thin walls also detract from the overall experience.
Cleanliness throughout the hotel varies with some guests finding the property well-maintained and others encountering significant issues like mold, mildew and general dirtiness in common areas and bathrooms. Consistent housekeeping standards are required to improve guest satisfaction.
The staff consistently receive high praise for their friendliness, helpfulness and professionalism, significantly enhancing the overall guest experience. However, parking facilities draw mixed opinions. While the free and well-lit parking is appreciated, the limited space and congestion, particularly at night, are frequently mentioned as problematic.
The beds are typically described as comfortable and conducive to a good night's sleep. However, critiques about hard or worn-out beds and uncomfortable pull-out sofa beds are common. Additionally, the pillows could be improved to enhance guest comfort.
Overall, while Sleep Inn & Suites has appealing aspects such as convenient location, friendly staff and comfortable main beds, numerous areas require attention. Enhancements in breakfast offerings, room cleanliness, hotel maintenance and parking facilities are essential to meet the three-star rating expectations consistently. Show more
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Categories
Hotel with Parking
The Sleep Inn & Suites offers parking. It's a practical choice for travelers needing parking and comfortable accommodations.
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Room Types
King Room - Non-SmokingThis room features a 32" flat-screen TV with cable channels, a coffee machine, microwave, refrigerator and in-room safe .
Queen Room with Two Queen Beds - Non-SmokingThis room features a 32" flat-screen TV with cable channels, a coffee machine, microwave, refrigerator and in-room safe .
King Suite with Sofa Bed - Non-SmokingThis junior suite features a king bed, seating area with a sofa bed, a 43" flat screen TV with cable channels, coffee maker, microwave, refrigerator and in-room safe.
Queen Suite with Two Queen Beds and Sofa Bed - Non-SmokingThis junior suite features two queen beds, seating area with a sofa bed, a 43" flat screen TV with cable channels, coffee maker, microwave, refrigerator and in-room safe.
Queen Room with Two Queen Beds - Accessible/Non-Smoking The unit has 2 beds.
Queen Room - Accessible/Non-SmokingThe unit offers 1 bed.
King Suite - Accessible/Non-Smoking
Queen Suite - Accessible/Non-Smoking
King Room - Accessible/Non-SmokingThe unit offers 1 bed.
Guest Reviews
6.5
Rated
Location
The Sleep Inn & Suites boasts an impressive location that has garnered praise from its guests for being exceptionally convenient. Situated near essential stores, restaurants and a Target for last-minute supplies, it's an ideal spot for both short errands and more extended stays. Its proximity to key highways and the nearby airport offers easy access for travelers, making commutes seamless and stress-free.
Several guests highlighted its closeness to East Jefferson General Hospital and other medical facilities, which is ideal for those needing regular visits. The hotel is suitably placed in an industrial area, balancing peace and quiet while still being near the bustling French Quarter and Bourbon Street.
Guests appreciated the affordable pricing paired with the convenience of location, emphasizing its value for money. The vicinity offers plenty of dining options, great shopping venues and a community feel that enhances the overall experience. Moreover, the staff's friendliness and the hotel's cleanliness added to the positive reviews.
In summary, Sleep Inn & Suites provides a well-rounded and strategically positioned stay, balancing affordability, convenience and access to nearby amenities and attractions, making it a favored choice for visitors to New Orleans.
Breakfast
Sleep Inn & Suites offers a breakfast service that has received mixed reviews from guests. Some visitors expressed satisfaction with the variety and quality of items available, mentioning that the coffee and make-your-own waffles were enjoyable. Certain guests found the breakfast to be good and appreciated the attentiveness of the staff.
However, there were numerous criticisms regarding the breakfast provisions. Many guests felt that the selection was limited and fell short of their expectations, noting the absence of popular breakfast items such as eggs, hot sausages, bagels and waffles. Complaints about the quality and variety were common with several reviewers describing the breakfast as minimal, poor or not deserving of the name.
Specific issues included a lack of fresh fruit, limited cereal options and only basic items like oatmeal and yogurt. Some guests highlighted that during off-season stays, the selection was even more restricted with no hot items available. Additionally, inconvenience was noted due to congestion around the breakfast layout and limited cooking facilities.
A few guests mentioned the impact of ongoing renovations on the breakfast service, which seemed to further limit the offerings and overall experience. Despite breakfast being advertised as part of the stay, several reviews indicated that on some occasions, no breakfast was served at all.
In summary, while there are positive aspects to the breakfast at Sleep Inn & Suites, numerous guests have found it lacking in variety and quality, suggesting that improvements could enhance the overall experience.
Rooms
Rooms at Sleep Inn & Suites present a mixed bag of experiences for guests. Positive comments highlight the rooms as clean, fresh and comfortable with some guests enjoying spacious suites and commendable new TV setups. The beds were often praised as being particularly comfortable and the hotel generally boasted a quiet and safe environment.
However, many reviews pointed out significant drawbacks. Cleanliness issues were prevalent with reports of dirty carpets, rusty tubs and sticky sheets. Some rooms had an unpleasant, damp or moldy smell and there were complaints about rundown appearances and worn furniture. There were also cases of broken or malfunctioning amenities, such as shower fixtures, door locks and air conditioning units.
Moisture problems were a recurrent theme with mentions of dampness, wet smells and water damage to ceilings and walls. Noise was another issue with thin walls and floors contributing to a less peaceful stay for some guests.
Overall, while some guests found the rooms satisfactory, numerous reports suggest that Sleep Inn & Suites could benefit from significant updates and more rigorous housekeeping standards.
Beds
The Sleep Inn & Suites receives mixed feedback regarding its beds with many guests highlighting that the beds were comfortable, cozy and conducive to a good night's sleep. Descriptions like super comfortable and very comfortable are frequent with specific mentions of the queen beds being particularly nice. However, some reviews note that not all experiences were positive with instances of beds being hard, uncomfortable and worn out. The pull-out sofa beds were a common point of critique, often described as dirty, tearing apart and not comfortable. Additionally, some guests found the pillows to be more like cushions rather than proper pillows, which might not be to everyone’s liking. Overall, while the majority of guests seem pleased with the comfort of the main beds, improvements on the sofa beds and pillows could elevate the sleeping experience significantly.
Cleanliness
Located in a convenient area close to the airport and major New Orleans attractions, Sleep Inn & Suites boasts friendly and helpful staff and some guests found it to be clean and comfortable. Several reviews highlighted a clean hotel with clean and fresh rooms, which made many stays pleasant. The exterior of the property was notably well-maintained and the overall environment was quiet and safe.
However, the cleanliness of the facilities was inconsistent. While some rooms were cleaned daily and found to be comfy, other guests encountered significant issues including dirty carpets, stained furnishings, mold and mildew. Hallways and entrances were reported to smell unpleasantly of drugs and some areas of the hotel had maintenance problems such as rusty tiles and broken air conditioning. The bathrooms, in particular, received frequent complaints about mold, dirt and wet floors.
The hotel could benefit from improvements in its upkeep and maintenance, especially in the bathrooms and common areas. The overall experience of cleanliness varied greatly among guests, pointing to a need for more consistent housekeeping standards.
Staff
Travelers consistently commend the staff at Sleep Inn & Suites for their friendliness and helpfulness. Guests frequently describe the employees as kind, cheerful and courteous with several noting how the staff's hospitality enhanced their stay. The professionalism and understanding displayed by the receptionists, especially during check-in and check-out, stand out in many reviews. While the front desk team receives high praise for their enthusiastic and accommodating service, there are isolated mentions of less friendly service. Overall, the consistently positive interactions with staff and their proactive approach to guest needs appear to significantly contribute to the hotel's appeal.
Parking
Guests at Sleep Inn & Suites have shared a variety of opinions regarding the hotel's parking facilities. While some guests appreciated the free and well-lit parking lot that made them feel safe, there were some consistent concerns about the limited parking space available. The parking lot has been described as tight and often crowded with trucks, which could make finding a spot challenging. Some guests had to park across the road, which was not convenient. Additionally, the parking situation at night was particularly problematic for many with issues of accessibility and space being highlighted. While the intent was appreciated, there seemed to be a need for improvement in the overall parking experience.
3 Star
Travelers have mixed feelings about their experience at Sleep Inn & Suites. While the property is classified as a three-star hotel, several guests feel it falls short of this rating. There are concerns about the cleanliness and upkeep of the hotel with mentions of dirty entrance areas, filthy carpets and an overall need for facility upgrades and modern decor. Some guests compare it unfavorably to a one or two-star hotel or even a motel. Additionally, the presence of individuals around the hotel who seem out of place has made some visitors feel uneasy. Despite these challenges, there are moments when the hotel manages to meet basic expectations. However, most reviews suggest that the management should consider significant improvements to align with guests' standards.
No, Sleep Inn & Suites doesn't have any pool.
No, a spa isn't available at Sleep Inn & Suites.
No, Sleep Inn & Suites doesn't allow dogs.
Yes, parking facilities are available at Sleep Inn & Suites.