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Summary of reviewsThe Holiday Inn Express & Suites in Merrillville by IHG is highly regarded by guests for its prime location, excellent service, and comfortable accommodations. Located conveniently near Interstate 65, the hotel offers easy access to Chicago and local attractions, while maintaining a peaceful setting away from expressway noise. Visitors appreciate the proximity to various stores and restaurants, making it an ideal base for exploring the area.
Guests frequently commend the hospitable and professional staff, who contribute significantly to the welcoming atmosphere. The team's kindness, patience, and readiness to assist are highlighted as enhancing the overall guest experience. The spacious, well-maintained rooms add to this positive environment, with particular emphasis on their cleanliness and comfortable beds, ensuring a restful sleep.
The complimentary breakfast is another notable feature, praised for its warm and varied offerings. Guests enjoy a variety of items such as bacon, cinnamon rolls, and coffee, served in a clean and inviting setting. Although a few guests suggested more variety for those with dietary restrictions, the breakfast generally remains a highlight due to the delicious food and friendly service.
Overall, the Holiday Inn Express & Suites in Merrillville delivers a satisfying experience, characterized by its strategic location, dedicated staff, and comfortable amenities, consistently meeting the expectations of a diverse range of travelers. Show more
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Categories
3-Star Hotel
This hotel offers comfortable rooms, a complimentary breakfast buffet, and an indoor pool. It is a reliable choice for travelers seeking convenience and value.
Hotel for Honeymoon
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Indoor Pool
Hotel with Heated Pool
Room Types
Standard King RoomThe spacious double room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Standard Room with Two Queen BedsThe spacious double room provides air conditioning, a wardrobe, as well as a private bathroom featuring a shower and a hairdryer. The double room features a flat-screen TV with cable channels, a safe deposit box, a carpeted floor and heating. The unit offers 2 beds.
Standard RoomThis room has a microwave, air conditioning and seating area.
King Suite with Sofa BedThis air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Queen Suite with Two Queen Beds and Sofa BedThis air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
King Room - Hearing Accessible - Non-SmokingThis room features a microwave, cable TV and air conditioning.
King Room - Disability AccessThis room has air conditioning, seating area and microwave.
King Room - Mobility Access/Roll in Shower - Non-SmokingThis room features a seating area, tea/coffee maker and microwave.
Suite - Hearing Accessible - Non-SmokingThis air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Queen Room with Two Queen Beds - Mobility Access Tub/Non-SmokingThe spacious double room provides air conditioning, a wardrobe, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.
Suite with Two Queen Beds - Hearing AccessibleThis air-conditioned suite is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Double Room with Two Double Beds - Hearing Accessible/Non-Smoking The spacious double room provides air conditioning, a wardrobe, as well as a private bathroom featuring a shower and a hairdryer. The double room features a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Suite with Mobility Accessible Tub - Non-SmokingFeaturing free toiletries, this suite includes a private bathroom with a shower and a hairdryer. This wheelchair accessible suite has air conditioning, a seating area with a flat-screen TV and a toilet with grab rails. The unit has 2 beds.
Guest Reviews
8.0
Very Good
Location
Nestled in a prime spot, the Holiday Inn Express & Suites in Merrillville offers an excellent location for travelers seeking convenience and accessibility. Its close proximity to Interstate 65 ensures easy connectivity, just about an hour's drive from Chicago, while still maintaining a peaceful distance from the hustle and bustle of the expressway noise. The area is rich with nearby conveniences, including a variety of stores and restaurants, making it an ideal choice for visitors keen on exploring local attractions.
The hotel's strategic location also serves as a gateway to nearby activities and makes it a practical hub for those looking to enjoy the offerings of the surrounding area. Guests appreciate the comfortable and spacious rooms, adding to the inviting atmosphere of the hotel. Complementing its prime location, the Holiday Inn Express & Suites Merrillville boasts excellent customer service, with staff noted for their kindness and helpfulness. The convenience of location paired with modern amenities, such as comfortable beds and in-room microwaves, along with a satisfying breakfast option, further enhances the guest experience.
Breakfast
The breakfast at Holiday Inn Express & Suites in Merrillville by IHG garners positive attention from many guests. Known for its warmth and variety, the morning spread often includes items like bacon, cinnamon rolls, pancakes, biscuits and gravy, sausage, eggs, bagels, coffee, and juice. Patrons frequently mention the delicious and hot offerings, appreciating the freshness and attractive presentation. A few guests noted the inclusion of turkey sausage, which adds to the range of options. The breakfast team is frequently praised for their friendliness and professionalism, contributing to a pleasant dining experience. While the breakfast generally receives high marks, some guests express a desire for more variety, especially for those with dietary restrictions such as non-pork options. Despite the minimal criticism, the overall impression remains that the breakfast is a highlight of the stay, combining quality food with attentive service in a clean and inviting environment.
Rooms
The rooms at Holiday Inn Express & Suites - Merrillville by IHG stand out for their spacious and functional design, providing guests with ample space to unwind. Numerous reviews highlight the cleanliness of the rooms, with many guests appreciating the well-maintained and updated accommodations that offer a fresh feel. Comfort is a recurring theme, with guests noting the beds are particularly comfortable, making for a restful night's sleep. While most guests describe their rooms as inviting and clean, a few reviews mention minor issues such as inadequate supplies and cleanliness in certain areas. Despite this, many visitors find the rooms pleasant, offering a comfortable environment with amenities such as good coffee to enhance their stay. Overall, the positive aspects of the rooms at this hotel contribute to a satisfying experience for most travelers.
Beds
The Holiday Inn Express & Suites in Merrillville, managed by IHG, has received commendations for its comfortable beds, creating a cozy and restful environment for guests. Numerous visitors have pointed out the high level of comfort offered by both the beds and pillows, underscoring the quality of sleep provided during their stay. Despite isolated incidents mentioning discomfort and cleanliness issues, the majority of reviews emphasize the pleasing sleep experience attributed to the very comfortable beds and bedding. The hotel also maintains a clean facility, including well-kept hallways and rooms, enhancing the overall guest experience.
Cleanliness
The Holiday Inn Express & Suites in Merrillville by IHG receives high marks for its cleanliness across many guest reviews. Visitors consistently highlight the hotel as clean and the rooms as cozy, with many describing the cleanliness as top-notch. Guests appreciate not only the immaculate rooms but also the overall facility, which is described as inviting and extremely clean. The staff is another focal point of praise, being noted for their friendliness, patience, and excellent customer service, contributing to a positive atmosphere. A specific shoutout goes to their cinnamon rolls, another delightful component of the stay. While some guests pointed out issues like mold in the bathroom and hallway debris, the general sentiment towards cleanliness and staff service remains overwhelmingly positive.
Staff
The Holiday Inn Express & Suites in Merrillville receives consistent praise for its exceptional staff, with numerous guests highlighting their friendliness and helpfulness. Visitors frequently describe the employees as both pleasant and professional, contributing to a welcoming and accommodating atmosphere. The staff demonstrates remarkable patience and politeness, ensuring that guests feel valued and well-supported throughout their stay. Feedback also emphasizes the employees' readiness to assist when needed, enhancing the overall guest experience at this IHG property. Despite some mentions of room cleanliness issues, the hotel's personnel stand out as a key highlight of the stay, leaving a positive impression on many guests.
Yes, Holiday Inn Express & Suites - Merrillville by IHG has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Holiday Inn Express & Suites - Merrillville by IHG.
No, Holiday Inn Express & Suites - Merrillville by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Express & Suites - Merrillville by IHG.
Yes, Holiday Inn Express & Suites - Merrillville by IHG has a gym.