4-Star HotelLocated near Grandvalira ski slopes, this hotel offers a full-service spa with massages, body treatments, and facials. It also includes a spa tub and sauna.
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Summary of reviews related to the '4 Star' categoryHotel Roc Meler presents a charming ambiance with beautiful facilities and breathtaking views that guests appreciate. The staff is generally praised for their attentiveness and friendliness, notably Ernesto & Alex, who strive to enhance the guest experience despite management challenges. Some visitors noted that the establishment offers good value for the price, highlighting the hotel's satisfactory cost-benefit ratio.
However, there are consistent observations about amenities and services that do not align with typical expectations of a four-star hotel. Guests frequently remarked that certain facilities like room service, air conditioning, fridges, and bathtubs, expected in hotels of this caliber, were noticeably absent or inadequate. The hotel's dining experiences, particularly the evening buffet, were described as average, lacking the flair anticipated in a four-star setting. There were mentions of separate charges for various facilities and services, which detracted from the overall experience.
While some guests found the establishment to be very nice and a top choice, others expressed disappointment, feeling the hotel did not justify its four-star rating and suggesting it resembled more a three-star experience. Despite these mixed reviews, the hotel succeeds in delivering beautiful surroundings and commendable customer service, though it faces several opportunities to improve in aligning with four-star expectations.
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