Merida21.03500000,
-89.63238200,
Calle 20-a #288, X 5-a Colonia Xcum(Show on Map)
8.5
Very Good
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1 room2 guests1 room, 2 guests
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Summary of reviewsHampton Inn by Hilton Merida is well-regarded for its central location, which offers proximity to key attractions such as shopping centers, the convention center and the Mayan museum. Guests appreciate the convenience of nearby amenities like the Chedraui Selecto grocery store and other commercial areas, along with the safety and calmness of the neighborhood. The hotel's location enhances its appeal for both leisure and business travelers, making it a great value for money.
The breakfast at the hotel receives mixed reviews with many guests praising its variety and taste, particularly enjoying the buffet format. However, there are criticisms regarding the lack of variety and flavor with some guests finding the options too basic and noting that the breakfast cut-off time of 10 a.m. is too early. Improvements in the quality and variety of the breakfast offerings could elevate the guests' dining experience further.
The rooms are frequently highlighted for their comfort and cleanliness with many guests noting the spaciousness and comfort of the beds. Amenities like refrigerators and ice makers add to the convenience. Despite occasional maintenance issues such as worn-out furnishings or clogged sinks, the overall sentiment about the rooms remains positive, emphasizing their cleanliness and spaciousness.
Cleanliness receives mixed feedback; while many guests praise the hotel for its high standards and well-maintained rooms, issues such as dirty carpets in the corridors and the cleanliness of some common areas have been pointed out. Attention to these areas could significantly enhance the overall guest experience.
The staff at Hampton Inn by Hilton Merida are often commended for their friendliness and helpfulness with specific mentions of the lobby and reception staff contributing to a positive atmosphere. Although there are occasional reports of unresponsiveness or rudeness, the majority of interactions are viewed positively, reflecting well on the hotel's hospitality.
The beds garner both praise and criticism with many guests finding them very comfortable and conducive to a good night's sleep. However, some guests have mentioned issues with worn-out mattresses and old bedding, indicating that an update might be needed to maintain the high standard of comfort.
Overall, Hampton Inn by Hilton Merida offers a pleasant stay with a commendable location, friendly staff and comfortable rooms, though attention to certain areas such as breakfast variety, room maintenance and cleanliness of common areas could further improve the guest experience. Show more
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Categories
Family Friendly Hotel
Hampton Inn is a reliable brand with consistent quality and service. It typically offers amenities like free breakfast and a pool, appealing to families.
Dog Friendly Hotel
This hotel is pet-friendly. Hampton Inn provides a comfortable stay with amenities suitable for pet owners. The hotel's reliable service and convenient location make it a practical choice for travelers with dogs.
Business Hotel
This hotel offers standard business amenities and services. While specific details about meeting spaces are not available in the provided data, its brand affiliation suggests adequate facilities for business needs.
Hotel with Parking
This hotel provides parking facilities. It is a trusted brand known for consistent quality and service. Guests can rely on the availability and security of parking during their stay.
Accessible Hotel
While specific accessibility features are not detailed in the search results, Hampton Inn properties typically offer accessible rooms and amenities as part of their brand standards.
Hotel with Gym
Hampton Inn features a fitness center. It's a reliable choice for guests looking to stay active.
3-Star Hotel
Hampton Inn by Hilton Merida is well-regarded. User reviews mention its good value, making it a reliable and comfortable choice.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Room Types
Double Room with Two Double BedsThis quadruple room provides a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.
Queen StudioThis studio features a tea and coffee maker, a seating area and a flat-screen TV. The unit offers 1 bed.
Queen Room with Sofa BedThis triple room features a tea and coffee maker and a flat-screen TV. The unit has 2 beds.
Guest Reviews
8.5
Very Good
Location
Hampton Inn by Hilton Merida boasts an excellent location, frequently praised by guests for its central position and proximity to key attractions. The hotel is conveniently close to shopping centers, a convention center and the Mayan museum, making it ideal for both leisure and business travelers. Many reviews highlight the superb location with easy access to important avenues without the noise of being directly on one.
Guests appreciate the short distance to a large Chedraui Selecto grocery store and other commercial areas, contributing to the hotel’s appeal for shopping and dining. The nearby mall is another added advantage for those looking to indulge in retail therapy. Safety and calmness of the neighborhood further enhance the pleasant stay experiences noted by visitors.
Combined with comfortable rooms and friendly staff, the location makes this hotel a great value for money. While a few reviews suggest improvements such as adding bacon at breakfast or mention remote aspects, overwhelmingly, the hotel’s strategic location and surrounding amenities contribute significantly to guest satisfaction.
Breakfast
Reviews for the breakfast at Hampton Inn by Hilton Merida present a mixed bag of experiences. On the positive side, guests frequently praised the included breakfast for being very good, tasty and varied with some calling it great, complete and delicious. Many appreciated the buffet format, describing it as comfortable and expressing satisfaction with both the variety and service.
However, there is notable criticism about a lack of variety and flavor in the breakfast offerings. Several guests described the breakfast as bland, tasteless, cold and even terrible. There were complaints about limited options with some reviewers noting that the selection seemed to have decreased over time, focusing primarily on basic items like eggs, waffles, pancakes and chilaquiles.
Timing also posed an issue for some, who felt that the breakfast cut-off at 10 am was too early. Additionally, some guests expressed disappointment with the quality of certain items like fruit and juice, suggesting that the menu could benefit from healthier and more varied options.
In sum, while many guests found the breakfast enjoyable and worthwhile, significant feedback suggests room for improvement in terms of variety, flavor and quality to meet broader expectations consistently.
Rooms
Hampton Inn by Hilton Merida offers a generally comfortable and pleasant stay. Guests frequently highlight the comfort and cleanliness of the rooms with many finding the beds to be particularly comfortable and the rooms spacious. The rooms are consistently described as clean and well-maintained, making it a satisfying environment for rest. The hotel also provides essential amenities like refrigerators and ice makers, which add to the convenience and overall comfort.
However, there are occasional maintenance issues noted, such as worn-out furnishings, clogged sinks and outdated bathrooms. Some guests have experienced delays in room delivery and a few reported issues with the initial cleanliness of the sheets. Despite these minor setbacks, the general sentiment remains positive, emphasizing the comfort, cleanliness and spaciousness of the rooms. The friendly staff and convenient location further contribute to the pleasant experience at this hotel.
Beds
The beds at the Hampton Inn by Hilton Merida have received mixed feedback from guests. Many reviews highlight the comfort of the beds, noting that they are delightful to sleep on, clean and provide a good night's rest. Descriptions such as comfortable and extremely comfortable frequently appear. The air conditioning is also praised for being not noisy, which adds to the overall positive sleeping experience.
However, not all reviews are positive. Some guests have mentioned that the mattresses have worn out over time with issues like sagging, worn springs and even holes being noted. For these guests, the state of the mattresses resulted in discomfort and back pain. The bedding has also been described as very old and in need of updating. Additionally, a few guests have remarked that the bed sizes, specifically the Queen beds, felt quite small and would prefer larger King-size beds.
In summary, while many guests have found the beds at the Hampton Inn by Hilton Merida to be very comfortable, there is a notable number of comments indicating that some mattresses and bedding may require an upgrade to ensure all visitors enjoy a restful stay.
Cleanliness
Hampton Inn by Hilton Merida receives notably mixed feedback regarding its cleanliness. Many guests highlight the hotel's high standards, describing the rooms as "very clean" and "super comfortable." The facilities are often mentioned as being "clean" and "functional," contributing to a pleasant and well-located stay. Some guests go further, praising the hotel for being "impeccable and tidy every day" and commending the "excellent cleanliness" and "friendly staff."
However, not all feedback is positive. A recurring issue is the state of the carpets, especially in the corridors, which several guests found "excessively dirty" and "disgusting." There are also concerns about the cleanliness of some common areas and specific room items like sheets and pillows that detract from the overall experience. The need for maintenance in the rooms and more frequent cleaning schedules is also noted.
Overall, while many guests are pleased with the hotel's cleanliness, there is a clear divide, indicating areas where improvements could enhance the overall guest experience. The positive remarks about the staff and the clean rooms suggest a mostly favorable stay, but attention to these noted cleanliness issues could help elevate the hotel's reputation further.
Staff
Visitors to the Hampton Inn by Hilton Merida frequently commend the hotel's staff for their friendliness and attentiveness. Many reviews highlight the exceptional service received with guests consistently describing the staff as very friendly, accommodating and helpful. Specific mentions of lobby and reception staff underscore their warm and attentive nature, contributing to an overall positive atmosphere.
However, the reviews aren't uniformly glowing. A few guests reported experiencing less favorable treatment, noting instances of unresponsiveness and rudeness from certain staff members. Despite these occasional negative encounters, the overall sentiment reflects positively on the hospitality and kindness of the staff. Waiters, in particular, received praise for their consistent niceness.
The hotel's front desk and reception staff also garnered positive feedback for their service, further enhancing guests' experiences. In conclusion, while there are areas for improvement, the majority of guest interactions with the staff at Hampton Inn by Hilton Merida appear to be pleasant and professional, contributing to a generally favorable impression of the hotel.
No, Hampton Inn by Hilton Merida doesn't have any pool.
No, a spa isn't available at Hampton Inn by Hilton Merida.
Yes, Hampton Inn by Hilton Merida welcomes dogs.
Yes, parking facilities are available at Hampton Inn by Hilton Merida.