City Express by Marriott Mérida
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Summary of reviewsCity Express by Marriott Mérida is strategically located near the city's vibrant heart, providing guests with easy access to amenities such as restaurants, cafes, and shops, as well as being close to popular areas like cultural districts and commercial centers. This makes it a practical choice for both leisure and business travelers. The staff is frequently praised for their friendliness and assistance, contributing positively to the overall guest experience. The cleanliness of the hotel is often highlighted, although there are occasional mentions of maintenance issues in rooms and public areas.
The breakfast service receives mixed reviews; some guests find it excellent and adequate for starting the day, while others suggest improvements in variety and quality. Despite this, the breakfast is generally considered a convenient inclusion in the stay. Room comfort varies, with some appreciating the spaciousness and modern amenities, while others report issues with maintenance, bedding discomfort, and air conditioning efficiency.
The hotel provides reliable Wi-Fi, beneficial for business travelers needing connectivity for work. The pool area is enjoyed by families, though maintenance could be improved. Similarly, parking is convenient and ample, adding value to the stay. The hotel meets expectations for travelers looking for basic yet functional accommodations, with some areas such as bedding and breakfast variety identified as opportunities for enhancement. Overall, City Express by Marriott Mérida offers a sound, budget-friendly option, especially for business visitors.
Categories
The breakfast service receives mixed reviews; some guests find it excellent and adequate for starting the day, while others suggest improvements in variety and quality. Despite this, the breakfast is generally considered a convenient inclusion in the stay. Room comfort varies, with some appreciating the spaciousness and modern amenities, while others report issues with maintenance, bedding discomfort, and air conditioning efficiency.
The hotel provides reliable Wi-Fi, beneficial for business travelers needing connectivity for work. The pool area is enjoyed by families, though maintenance could be improved. Similarly, parking is convenient and ample, adding value to the stay. The hotel meets expectations for travelers looking for basic yet functional accommodations, with some areas such as bedding and breakfast variety identified as opportunities for enhancement. Overall, City Express by Marriott Mérida offers a sound, budget-friendly option, especially for business visitors.
Business Hotel
This hotel provides essential business amenities. Specific details about meeting spaces are not available in the provided data, its brand affiliation suggests adequate facilities for business needs.
Hotel with Parking
This hotel provides parking. It is a practical option for travelers seeking a straightforward and efficient stay. The convenience of parking adds to the overall value and accessibility of the hotel.
Accessible Hotel
This hotel provides accessible on-site parking, including van accessible spaces, and elevators. Accessible routes connect the public entrance to common areas like the business center, fitness center, and meeting spaces. Guest rooms feature grab rails and bathtub seats.
Hotel with Gym
This hotel provides a fitness center. It is suitable for travelers wanting to stay active during their visit.
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
4-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
City Express by Marriott Mérida is a well-positioned hotel offering guests a strategic location near the vibrant heart of the city. Surrounded by an abundance of amenities such as restaurants, cafes, and shops, the hotel provides easy access to popular areas including important city squares, the cultural Centro district, and commercial centers like Plaza Galerías. This ideal positioning is further enhanced by its proximity to main avenues and highways, making it convenient for both leisure and business travelers.
Guests consistently praise the excellent location for its ease of access, tranquility, and its appeal to families and business visitors alike. The presence of a Starbucks right across the hotel and various dining options nearby adds to the convenience. The friendly and reliable staff, along with consistent cleanliness, make for a pleasant stay. The hotel also offers a respectable breakfast, aligning well with its value for money in terms of price and quality. Overall, City Express by Marriott Mérida is a practical choice for those looking to stay in a central and well-connected area of the city.
City Express by Marriott Mérida offers a breakfast experience that garners mixed feedback from guests. Many reviewers find the breakfast to be pleasant, with descriptions like "very good," "excellent," and "delicious" highlighting the positive experiences. The availability of fruit and options to choose from adds to the appeal for some visitors. Guests also appreciate the attentive staff and mention the breakfast as suitable to start the day, describing it as simple yet complete.
However, a common critique is the lack of variety, with several comments noting that the breakfast menu is often repetitive and could be more diverse. Some guests suggest improvements such as better coffee and more diverse offerings beyond just eggs. The use of disposable plates and cutlery has been pointed out as a downside, along with reports of watered-down juice and bland food. Despite these drawbacks, the breakfast is generally considered to be satisfactory and included in the stay, offering convenience for travelers.
Overall, while the breakfast has its ups and downs, it serves as an adequate start to the day for many guests staying at the hotel, with its location praised as excellent and accessible.
City Express by Marriott Mérida offers a mixed experience when it comes to its rooms. Many guests have praised the rooms' comfort and cleanliness, describing them as spacious, modern, and equipped with essentials like Wi-Fi, air conditioning, and basic amenities suitable for business travelers. The hotel is noted for its friendly staff and good location, providing a quiet setting despite being somewhat distant from the city center.
However, some guests have encountered issues with room maintenance and amenities. Reports of inadequate cleaning, unpleasant odors, and limited storage space have been mentioned. Concerns about the quality of mattresses, pillows, and towels also arise, with some guests noting discomfort due to the mattresses' plastic coverings. The lack of air conditioning efficiency and basic in-room items like a coffee maker or fridge has been a drawback for some visitors.
While the hotel is described as meeting expectations for its price, the simplicity of the amenities and occasional lapses in housekeeping might not meet the needs of those seeking more luxurious or comprehensive accommodations during their stay in Mérida. Overall, the hotel serves as a basic yet practical choice, particularly for those on business trips.
Travelers visiting City Express by Marriott Mérida may find a mixed experience when it comes to the comfort of the beds and pillows. Some guests have reported the beds as comfortable, which is an encouraging note for those seeking a restful night during their stay. However, there are several mentions of discomfort, with beds described as hard, old, and showing signs of wear such as pits from frequent use. The beds are seen as basic, often the most neglected aspect of the room.
Pillows have repeatedly been a point of contention, often characterized as uncomfortable and akin to cushions, detracting from the overall sleeping experience. Yet, there are instances where guests reported improved comfort after requesting better pillows from housekeeping. Unfortunately, mattresses are occasionally cited as small and uncomfortable, contributing to a less-than-ideal rest.
While guests have acknowledged the cleanliness and excellent service at City Express by Marriott Mérida, there remain areas of concern. Air conditioning placement and adjustable vents have posed challenges, affecting room comfort during hotter periods. Breakfast options are limited, with only one hot choice available, potentially leaving guests wanting more variety.
Overall, while some aspects such as cleanliness and service stand out positively, City Express by Marriott Mérida could benefit from upgrades in bedding and pillow quality to enhance guest comfort and satisfaction.
City Express by Marriott Mérida presents a mixed picture in terms of cleanliness and maintenance. Many reviews praise the hotel for its cleanliness, noting that the rooms and facilities are well-maintained, comfortable, and provide a pleasant environment for guests. The attentiveness and friendliness of the cleaning staff, particularly individuals like Maria, are appreciated by visitors, contributing to a positive overall experience. Guests have found the hotel to be clean, with organized spaces and a good level of comfort.
However, a significant number of reviews highlight issues with cleanliness, especially in the bathrooms and public areas. Problems such as dirty towels, insufficient room cleaning, poorly maintained bathroom areas, and stained linen are recurring complaints. Some guests encountered delayed or inadequate cleaning services and pointed out areas needing improvement, like scattered hair in rooms and broken shower curtains. The hotel appears to be undergoing renovations, which may contribute to some of these maintenance challenges.
While the hotel is well-located and offers the necessary amenities for a comfortable stay, the consistency of cleanliness remains an area for improvement. Guests looking for a short stay might find it a suitable option, but it is advisable to manage expectations regarding the cleanliness based on the varied reviews.
City Express by Marriott Mérida is praised for its consistently friendly and helpful staff. Numerous guests highlight the warm and courteous nature of the hotel team, underscoring their willingness to assist and provide excellent service. A manager, Joselyn, receives particular commendation for her kindness. Many reviewers appreciate the staff's attentiveness and the overall good service, which contributes to the positive experience guests have had during their stay.
However, not all experiences have been seamless, with a few guests noting encounters with rude or dismissive staff. Some mention issues at reception, such as delays and disorganization, indicating that while most staff are seen as amicable, there are occasional service inconsistencies. Despite these few setbacks, the hotel's excellent location and clean facilities complement the generally positive interactions with the staff, making it a well-regarded choice for visitors seeking accommodation in Mérida.
Travelers heading to City Express by Marriott Mérida might find their experience with the hotel's Wi-Fi a mixed bag. While the availability of free internet is a definite perk for budget-conscious guests, the service itself has garnered some inconsistencies in performance. Many have commented on the internet being tricky to access initially and intermittently unreliable once connected. Some issues were specific, such as incorrect registration details affecting connectivity and coverage being notably limited in certain rooms. On the positive side, those willing to move around the hotel might find better spots for crucial tasks, such as business-related work. Overall, the internet service may require some perseverance and flexibility to get the most out of one's stay at this hotel.
City Express by Marriott Mérida features a pool area that visitors generally find enjoyable, especially for families with children due to its comfortable size. It provides ample opportunity for guests to spend pleasant days, often experiencing the tranquility of having the space almost to themselves. The pool area is complemented by well-maintained gym facilities, adding to the hotel's appeal.
However, there are some shortcomings regarding pool maintenance. Guests have noted instances of the pool being dirty and the area requiring more upkeep. The pool is not heated, and some have found it cold, which may affect enjoyment during certain times of the year. Moreover, lighting in the pool area at night could be improved as some guests find it rather dark. Despite these issues, the reception staff consistently receives praise for their excellent work, contributing to an overall positive experience at the hotel.
The City Express by Marriott Mérida offers several positive parking experiences for guests. Many have noted the convenience of having parking right in front of the hotel and finding it to be ample and accessible. The hotel’s location is praised as excellent, making parking a valuable asset in a city where it can be challenging to find. The availability of parking is consistently highlighted as a significant benefit, complementing a stay at a hotel that also offers good quality coffee and breakfast in a nice area.
City Express by Marriott Mérida emerges as a highly suitable choice for business travelers, offering a reliable and high-quality experience. With a solid reputation for consistent and excellent high-speed internet, it caters to those who need to stay connected for work-related tasks, including VOIP and video conferencing. The hotel's staff is noted for their prompt assistance, ensuring guests feel well-cared for during their stay. Its strategic location is ideal for quick business trips, providing easy access for company activities. Though the rooms are described as basic, they are perceived as adequate for business stays, resonating with guests who prioritize functionality and efficiency over luxury. While the pool's limited hours might be a downside for those seeking relaxation after work, the hotel generally meets expectations with everything in good condition, offering an excellent option in relation to its price. However, it's worth noting that the hotel might not fully accommodate families due to its compact size and minimal amenities for children.
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Location
Guests consistently praise the excellent location for its ease of access, tranquility, and its appeal to families and business visitors alike. The presence of a Starbucks right across the hotel and various dining options nearby adds to the convenience. The friendly and reliable staff, along with consistent cleanliness, make for a pleasant stay. The hotel also offers a respectable breakfast, aligning well with its value for money in terms of price and quality. Overall, City Express by Marriott Mérida is a practical choice for those looking to stay in a central and well-connected area of the city.
Breakfast
However, a common critique is the lack of variety, with several comments noting that the breakfast menu is often repetitive and could be more diverse. Some guests suggest improvements such as better coffee and more diverse offerings beyond just eggs. The use of disposable plates and cutlery has been pointed out as a downside, along with reports of watered-down juice and bland food. Despite these drawbacks, the breakfast is generally considered to be satisfactory and included in the stay, offering convenience for travelers.
Overall, while the breakfast has its ups and downs, it serves as an adequate start to the day for many guests staying at the hotel, with its location praised as excellent and accessible.
Rooms
However, some guests have encountered issues with room maintenance and amenities. Reports of inadequate cleaning, unpleasant odors, and limited storage space have been mentioned. Concerns about the quality of mattresses, pillows, and towels also arise, with some guests noting discomfort due to the mattresses' plastic coverings. The lack of air conditioning efficiency and basic in-room items like a coffee maker or fridge has been a drawback for some visitors.
While the hotel is described as meeting expectations for its price, the simplicity of the amenities and occasional lapses in housekeeping might not meet the needs of those seeking more luxurious or comprehensive accommodations during their stay in Mérida. Overall, the hotel serves as a basic yet practical choice, particularly for those on business trips.
Beds
Pillows have repeatedly been a point of contention, often characterized as uncomfortable and akin to cushions, detracting from the overall sleeping experience. Yet, there are instances where guests reported improved comfort after requesting better pillows from housekeeping. Unfortunately, mattresses are occasionally cited as small and uncomfortable, contributing to a less-than-ideal rest.
While guests have acknowledged the cleanliness and excellent service at City Express by Marriott Mérida, there remain areas of concern. Air conditioning placement and adjustable vents have posed challenges, affecting room comfort during hotter periods. Breakfast options are limited, with only one hot choice available, potentially leaving guests wanting more variety.
Overall, while some aspects such as cleanliness and service stand out positively, City Express by Marriott Mérida could benefit from upgrades in bedding and pillow quality to enhance guest comfort and satisfaction.
Cleanliness
However, a significant number of reviews highlight issues with cleanliness, especially in the bathrooms and public areas. Problems such as dirty towels, insufficient room cleaning, poorly maintained bathroom areas, and stained linen are recurring complaints. Some guests encountered delayed or inadequate cleaning services and pointed out areas needing improvement, like scattered hair in rooms and broken shower curtains. The hotel appears to be undergoing renovations, which may contribute to some of these maintenance challenges.
While the hotel is well-located and offers the necessary amenities for a comfortable stay, the consistency of cleanliness remains an area for improvement. Guests looking for a short stay might find it a suitable option, but it is advisable to manage expectations regarding the cleanliness based on the varied reviews.
Staff
However, not all experiences have been seamless, with a few guests noting encounters with rude or dismissive staff. Some mention issues at reception, such as delays and disorganization, indicating that while most staff are seen as amicable, there are occasional service inconsistencies. Despite these few setbacks, the hotel's excellent location and clean facilities complement the generally positive interactions with the staff, making it a well-regarded choice for visitors seeking accommodation in Mérida.
Wi-Fi
Pool
However, there are some shortcomings regarding pool maintenance. Guests have noted instances of the pool being dirty and the area requiring more upkeep. The pool is not heated, and some have found it cold, which may affect enjoyment during certain times of the year. Moreover, lighting in the pool area at night could be improved as some guests find it rather dark. Despite these issues, the reception staff consistently receives praise for their excellent work, contributing to an overall positive experience at the hotel.
Parking
Business
Yes, City Express by Marriott Mérida has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at City Express by Marriott Mérida.
No, City Express by Marriott Mérida doesn't allow dogs.
Yes, parking facilities are available at City Express by Marriott Mérida.
Yes, City Express by Marriott Mérida has a gym.
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