Swan Garden Hotel
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Summary of reviewsSwan Garden Hotel enjoys a prime central location in Melaka, appealing to both business and leisure travelers due to its proximity to major attractions like Taming Sari and Jonker Walk. Guests appreciate its strategic setting, which offers convenience and accessibility without the area being overly crowded, making it an excellent base for exploring the town on foot or by tram.
The breakfast experience at the hotel garners mixed reviews. Guests commend the good quality and variety of traditional Malaysian dishes and other breakfast options. However, some guests feel there is room for improvement, citing a limited selection and instances of cold food, along with some confusion regarding breakfast inclusion with room bookings.
The hotel rooms are widely praised for their comfort and cleanliness. Guests highlight the spacious accommodations, large bathrooms often featuring bathtubs and the excellent views of the city and sea. The environment is described as quiet, contributing to a restful stay. While most reviews are positive, a few suggest that room cleanliness could be enhanced further.
Cleanliness across the hotel reveals a mixed atmosphere. Many guests are satisfied with the overall hygiene and the effort by housekeeping, especially in the bathrooms. Nevertheless, there are mentions of specific issues such as dirty floors, unchanged bed sheets and occasionally clogged sinks, indicating some inconsistency in maintaining cleanliness standards.
The staff at Swan Garden Hotel receive high praise for their friendliness and helpful nature with special mentions for individuals like Doug and Chris, who offer outstanding service. Guests appreciate the staff's attentive and dedicated approach to ensuring a pleasant stay. However, there are a few logistical areas needing improvement, notably the slow room service and a cumbersome check-in process. Addressing these issues, especially with better guidance and signage during check-in, could significantly enhance the overall guest experience.
In summary, Swan Garden Hotel stands out for its excellent location, comfortable rooms and exceptionally friendly staff, making it a favored choice for visitors to Melaka. With some improvements in breakfast offerings, cleanliness consistency and logistical processes, the hotel could further elevate its guest satisfaction.
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The breakfast experience at the hotel garners mixed reviews. Guests commend the good quality and variety of traditional Malaysian dishes and other breakfast options. However, some guests feel there is room for improvement, citing a limited selection and instances of cold food, along with some confusion regarding breakfast inclusion with room bookings.
The hotel rooms are widely praised for their comfort and cleanliness. Guests highlight the spacious accommodations, large bathrooms often featuring bathtubs and the excellent views of the city and sea. The environment is described as quiet, contributing to a restful stay. While most reviews are positive, a few suggest that room cleanliness could be enhanced further.
Cleanliness across the hotel reveals a mixed atmosphere. Many guests are satisfied with the overall hygiene and the effort by housekeeping, especially in the bathrooms. Nevertheless, there are mentions of specific issues such as dirty floors, unchanged bed sheets and occasionally clogged sinks, indicating some inconsistency in maintaining cleanliness standards.
The staff at Swan Garden Hotel receive high praise for their friendliness and helpful nature with special mentions for individuals like Doug and Chris, who offer outstanding service. Guests appreciate the staff's attentive and dedicated approach to ensuring a pleasant stay. However, there are a few logistical areas needing improvement, notably the slow room service and a cumbersome check-in process. Addressing these issues, especially with better guidance and signage during check-in, could significantly enhance the overall guest experience.
In summary, Swan Garden Hotel stands out for its excellent location, comfortable rooms and exceptionally friendly staff, making it a favored choice for visitors to Melaka. With some improvements in breakfast offerings, cleanliness consistency and logistical processes, the hotel could further elevate its guest satisfaction.
Hotel with Spa
Swan Garden Hotel is listed among hotels with spa facilities. It provides a relaxing environment for guests seeking various spa treatments.
Hotel near Nightlife Spots
Located in Taman Kota Syahbandar, Swan Garden Hotel is a short distance from the bars and restaurants around the Melaka Raya area.
Business Hotel
Swan Garden Hotel offers a restaurant, and is situated in a business neighborhood. It provides access to River sights. Its location is convenient for business travelers.
Accessible Hotel
Swan Garden Hotel offers increased accessibility and accessible parking.
4-Star Hotel
This hotel offers comfortable accommodations and is situated in a convenient location. It is known for its quality service and range of facilities.
Hotel for Honeymoon
Romantic Hotel
Cheap Hotel
Guest Reviews
Swan Garden Hotel boasts a prime location that appeals to both business and leisure travelers. Positioned centrally in Melaka, the hotel offers easy accessibility to the town's major attractions and landmarks, including the nearby Taming Sari and Jonker Walk. Guests appreciate the strategic location, highlighting that the area is not overly crowded, yet remains within walking distance to numerous eating places and essential destinations. The convenience extends to practical details like the availability of EV chargers and proximity to the ferry terminal. The hotel's setting allows for an enjoyable stay with most attractions easily reached on foot or by tram, making it a great base for exploring the old town and other notable spots in Melaka.
The breakfast experience at Swan Garden Hotel has received mixed feedback from guests. Many appreciate the good quality and satisfactory choice of food and drinks, including traditional Malaysian dishes like nasi lemak, mee goreng, rendang ayam and beehoon kari. Some guests specifically highlight the nasi lemak as a standout offering. Positive comments also note the variety of options available such as porridge, noodles and a range of beverages including tea and coffee.
However, there are several critiques. Some visitors felt the breakfast was too simple with limited choices and that the food was often cold. Others were disappointed by the lack of variety and suggested improvements could be made to elevate the breakfast to match the overall quality of the hotel. Additionally, there were instances of confusion regarding breakfast inclusion with room bookings, leading to some dissatisfaction.
Overall, while some guests find the breakfast satisfactory and enjoyable, there is room for improvement to meet the expectations of all visitors.
Swan Garden Hotel offers rooms that are highly commended for their comfort and cleanliness. Guests appreciate the spacious and clean accommodations with many highlighting the generous room size and large bathrooms, sometimes even including bathtubs. The hotel provides good value for money and the overall satisfaction is bolstered by the attentive service from the receptionist and other staff. Several reviews also mention the quiet environment, contributing to a restful stay. Additionally, some rooms offer views of the city and the sea and the hotel features a new building with an outstanding balcony view. Although there's room for improvement in cleanliness according to a few reviews, the majority of guests find the rooms to be a pleasant and comfortable retreat.
The cleanliness of Swan Garden Hotel presents a mixed picture according to guest reviews. Many guests found the overall cleanliness and comfort satisfactory, highlighting the excellent job done by housekeeping and the notably clean bathrooms. However, there are areas requiring improvement. Some guests mentioned rooms that weren't very clean, dirty floors and unchanged bed sheets. Issues like a clogged sink, lack of toilet mats and worn or dirty bed sheets were also noted. Although some guests had positive comments about specific hygiene aspects, others suggested that the general cleanliness of the rooms could be better maintained.
The staff at Swan Garden Hotel receive exceptional praise for their friendliness and helpful demeanor. Guests consistently highlight the friendly and very helpful nature of the hotel staff with individual mentions of staff members like Doug and Chris for their outstanding service. Reviews frequently commend the attentive service, emphasizing the staff's dedication to ensuring a pleasant stay.
Despite the overwhelmingly positive feedback on the staff, there are a few areas for improvement noted by guests. Room service can be slow with some mentioning wait times of almost an hour for items like irons and ironing boards. Additionally, the check-in process has been described as cumbersome and lacking proper guidance with mentions of slow service and unclear directions, causing inconvenience during initial guest experiences. Proper signage and guidance during check-in, especially given the building layout, could significantly enhance the guest experience.
Overall, while the staff's friendliness and helpfulness stand out as major strengths of Swan Garden Hotel, addressing the logistical issues in room service and the check-in process could further improve guest satisfaction.
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Location
Breakfast
However, there are several critiques. Some visitors felt the breakfast was too simple with limited choices and that the food was often cold. Others were disappointed by the lack of variety and suggested improvements could be made to elevate the breakfast to match the overall quality of the hotel. Additionally, there were instances of confusion regarding breakfast inclusion with room bookings, leading to some dissatisfaction.
Overall, while some guests find the breakfast satisfactory and enjoyable, there is room for improvement to meet the expectations of all visitors.
Rooms
Cleanliness
Staff
Despite the overwhelmingly positive feedback on the staff, there are a few areas for improvement noted by guests. Room service can be slow with some mentioning wait times of almost an hour for items like irons and ironing boards. Additionally, the check-in process has been described as cumbersome and lacking proper guidance with mentions of slow service and unclear directions, causing inconvenience during initial guest experiences. Proper signage and guidance during check-in, especially given the building layout, could significantly enhance the guest experience.
Overall, while the staff's friendliness and helpfulness stand out as major strengths of Swan Garden Hotel, addressing the logistical issues in room service and the check-in process could further improve guest satisfaction.
No, Swan Garden Hotel doesn't have any pool.
Yes, a spa is available at Swan Garden Hotel.
No, Swan Garden Hotel doesn't allow dogs.
No, parking facilities aren't available at Swan Garden Hotel.
No, Swan Garden Hotel doesn't have a gym.
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