Pullman Zamzam Madina
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Summary of reviewsPullman Zamzam Madina is renowned for its prime location near Masjid an Nabawi, which guests consistently praise for its convenience, making it a top choice for those on a pilgrimage. The short walking distance to the mosque facilitates easy access for prayers, particularly for men, while the views of the holy mosque from the rooms enhance the spiritual experience.
The breakfast offerings receive a mix of praise and critique. Guests enjoy a variety of tasty dishes with outstanding service, especially when dining on the rooftop. However, some find the buffet crowded and the menu somewhat repetitive. Dinner experiences also show variability with some enjoying the excellent food and others finding the menu limited and quality inconsistent. Room dining services face occasional issues with delivery speed and order accuracy.
Room accommodations are frequently lauded for their cleanliness, spaciousness and comfort, boasting beautiful views of the haram. Guests appreciate the generous room sizes and comfortable suites, though some mention outdated decor and occasional maintenance issues. The hotel's professional housekeeping contributes to an overall clean and inviting environment, despite minor inconsistencies.
The hotel's staff earns high marks for their helpfulness, professionalism and friendly demeanor. Notable employees receive special recognition for their exceptional service, contributing significantly to a positive guest experience. However, a few guests feel that some staff members could benefit from additional training.
WiFi services are generally reliable and fast, although some guests experience occasional connectivity issues. Parking, while ample and reasonably priced, leaves some guests wishing for complimentary access. Despite the reasonable fees, better signage to the parking area could enhance convenience.
Families find the hotel accommodating with spacious rooms and family-friendly facilities, although clearer information on children's policies could improve the experience. The family-oriented atmosphere and helpful amenities make it a popular choice for family stays.
Regarding bed comfort, most guests report a satisfactory experience, though some encounter issues with bed quality and maintenance.
While the hotel aspires to a five-star status, several aspects like the quality of amenities and the absence of a few upscale features lead some guests to feel it doesn't quite meet the standard implied by its rating. Still, the excellent location, cleanliness and generally high service quality make Pullman Zamzam Madina a promising option for travelers seeking proximity and comfort.
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The breakfast offerings receive a mix of praise and critique. Guests enjoy a variety of tasty dishes with outstanding service, especially when dining on the rooftop. However, some find the buffet crowded and the menu somewhat repetitive. Dinner experiences also show variability with some enjoying the excellent food and others finding the menu limited and quality inconsistent. Room dining services face occasional issues with delivery speed and order accuracy.
Room accommodations are frequently lauded for their cleanliness, spaciousness and comfort, boasting beautiful views of the haram. Guests appreciate the generous room sizes and comfortable suites, though some mention outdated decor and occasional maintenance issues. The hotel's professional housekeeping contributes to an overall clean and inviting environment, despite minor inconsistencies.
The hotel's staff earns high marks for their helpfulness, professionalism and friendly demeanor. Notable employees receive special recognition for their exceptional service, contributing significantly to a positive guest experience. However, a few guests feel that some staff members could benefit from additional training.
WiFi services are generally reliable and fast, although some guests experience occasional connectivity issues. Parking, while ample and reasonably priced, leaves some guests wishing for complimentary access. Despite the reasonable fees, better signage to the parking area could enhance convenience.
Families find the hotel accommodating with spacious rooms and family-friendly facilities, although clearer information on children's policies could improve the experience. The family-oriented atmosphere and helpful amenities make it a popular choice for family stays.
Regarding bed comfort, most guests report a satisfactory experience, though some encounter issues with bed quality and maintenance.
While the hotel aspires to a five-star status, several aspects like the quality of amenities and the absence of a few upscale features lead some guests to feel it doesn't quite meet the standard implied by its rating. Still, the excellent location, cleanliness and generally high service quality make Pullman Zamzam Madina a promising option for travelers seeking proximity and comfort.
Luxury Hotel
This 5-star luxury hotel is located a few minutes' walk from Al-Masjid an-Nabawi and offers 835 upscale rooms and suites, many with Haram views. It features four distinct restaurants and provides limousine service.
Hotel Taking Steps Towards Sustainability
This hotel is Green Globe certified, demonstrating a commitment to sustainability. It implements specific practices including the use of eco-friendly toiletries, energy-saving switches, recycling bins, LED light bulbs, and a grey water recycling system.
Family Friendly Hotel
This hotel features spacious rooms and suites suitable for families. It provides a range of amenities, including on-site dining options, making it a convenient choice for families.
Accessible Hotel
Pullman Zamzam Madina is a 5-star hotel that features 19 rooms specifically designed for guests with reduced mobility. The hotel offers a fully accessible environment and amenities such as wheelchair accessibility, audible smoke alarms, phone light, and visual alarms in accessible rooms for individuals with hearing impairments.
Hotel for Honeymoon
Romantic Hotel
Business Hotel
Hotel with Parking
About Pullman Zamzam Madina
License: 10001808
Guest Reviews
Location
The hotel’s strategic position is a recurring theme, providing easy access to both religious sites and nearby shops. Guests appreciate how the location facilitates their religious obligations, offering excellent views of the holy mosque from their rooms. Some reviews specifically mention the hotel's convenience for visiting certain gates and sections of the mosque, enhancing the overall pilgrimage experience.
Despite a few minor concerns about vehicular access and distance to the women’s section, the overwhelmingly positive sentiment focuses on the convenience, accessibility and enriched spiritual experience that the hotel's prime location offers. Pullman Zamzam Madina stands out for its proximity to the mosque, making it an ideal choice for travelers seeking both comfort and closeness to one of Islam's most venerated sites.
Breakfast
However, some reviews mention overcrowding and chaotic breakfast times, which often result in long waiting lines, particularly for egg stations. A lack of variety with repeated and non-fresh menu items, was also a point of concern for some guests, who expected more from a hotel of this caliber. The breakfast buffet could benefit from better organization, more ventilation and additional options catering to diverse tastes, including continental and Asian dishes.
In conclusion, while the breakfast at Pullman Zamzam Madina has its strong points and is appreciated by many, there are areas where it could be polished to enhance the guest experience further.
Dinner
Breakfast showcases a broad selection, though its freshness and taste are regarded as average by several guests. The in-room dining service is convenient but often plagued by slow delivery and occasional order mistakes. The dining rooms, despite offering good, fresh food with lots of variety, sometimes suffer from organizational challenges, particularly during dinner and iftar.
Guests appreciate the extensive choices available for iftar dinner and overall find the food offerings reasonably priced and reflective of everyday needs. However, they also note that no nearby restaurants for dining limit options even further, making it somewhat inconvenient for those seeking more diverse culinary experiences during their stay.
Improvements in food taste organization and dining service are commonly suggested to elevate the overall dining satisfaction at this hotel.
Rooms
Despite the generally positive feedback, some guests have pointed out that the decor is outdated and certain areas, such as carpets and furniture, show signs of wear and tear. There have been occasional mentions of thin walls, leading to noise disturbances from adjacent rooms and instances where the room was not ready at check-in.
Room service receives mixed reviews with some guests noting slow service and others praising the improvement from previous stays. Additionally, the maintenance of the rooms could use attention, as some guests experienced issues with cleanliness and broken amenities.
On the plus side, the staff's hospitality garners positive remarks with particular highlights on their patience and responsiveness to issues. The hotel's proximity to the masjid is another significant advantage, making it a convenient choice for visitors.
Overall, while there is room for improvement in terms of updating the decor and addressing maintenance issues, the spacious and clean rooms, coupled with excellent views and good service, make Pullman Zamzam Madina a pleasant place to stay.
Beds
However, several recurring issues temper these positive comments. Some guests encountered problems with the beds splitting during the night or finding the sizes insufficient. Others reported that both the mattresses and pillows could be too hard or too soft with some mentioning outdated or dirty mattresses that detracted from their comfort. There were also occasional mentions of bed bugs and unfulfilled requests for additional bedding.
In summary, while many guests enjoy a comfortable night's sleep at Pullman Zamzam Madina, inconsistencies in bed quality and occasional maintenance issues may disrupt the experience for some.
Cleanliness
However, some guests have pointed out inconsistencies in the cleaning standards, particularly in relation to the carpets, which are mentioned several times as needing replacement or better cleaning. There are occasional mentions of rooms not being up to the expected standard of cleanliness with specific issues like dirty bathrooms or delayed housekeeping services. Despite these few negative comments, the overall sentiment is that the hotel maintains a high level of cleanliness, making it a comfortable stay for visitors.
Staff
Special recognition was given to individuals like Fahed, Majed el Berry, Abdulraoff and Manager Mr. Sameen Khan for their exceptional service. The front desk, concierge and room service staff were praised for being welcoming, patient and attentive. Guests noted the staff's attentiveness and willingness to help with any issues during their stay, making it comfortable and hassle-free. While there were a few comments about some staff needing more training or being less friendly, the overall consensus was that the staff were fantastic, adding significantly to the positive experience at the hotel.
Wi-Fi
Parking
However, it's worth noting that parking is not free for hotel guests. Many visitors expressed disappointment and surprise at having to pay for parking, especially considering the cost of the suites. Several guests recommended that the hotel should provide complimentary parking for its guests and some felt that the parking charges should be removed entirely.
In terms of accessibility, some guests found the parking area difficult to reach and mentioned the need for better signage. Despite these concerns, others mentioned that plenty of car parking spaces were available and that the process was relatively easy.
Overall, while the parking situation at the Pullman Zamzam Madina has its challenges, the reasonable pricing and availability of spaces are positives. However, guests should be prepared for the additional cost of parking during their stay.
Family
The hotel's facilities cater well to families with features like strollers, family play areas and breastfeeding rooms getting special mentions. Some guests highlighted the need for better signage, clearer information on children's policies and more comprehensive details for parents, but overall, the family-oriented facilities received positive feedback.
There are also good options for larger families, including suites with separate washrooms, making it ideal for up to six people. The hotel's size and spaciousness add to the comfort with breakfast offerings for children adding to the family-friendly experience.
While a few guests noted the lack of shuttle buses and some minor issues with elevator access when multiple family members are staying on different floors, the general consensus is that the Pullman Zamzam Madina provides a welcoming and accommodating environment for families. Many guests are keen to return and recommend it as an excellent family hotel.
5 Star
While some guests have appreciated the five-star level service and hospitality, many have noted several aspects that need improvement. Commonly mentioned issues include the absence of essential toiletries like toothbrushes and toothpaste and breakfast options that do not meet the expected variety and quality of a five-star establishment. The decor and facilities, including the lack of gym amenities, are frequently described as outdated and not up to the five-star standards seen in other Pullman hotels or comparable establishments in the region.
There are also concerns regarding the value for money with several guests feeling that the high price does not match the service quality and amenities provided. The use of plastic cups and non-complimentary breakfast add to the impression that the hotel is not delivering the comprehensive luxury experience anticipated at this price point.
In summary, while Pullman Zamzam Madina has strong potential with its excellent location and clean, luxurious rooms, there are notable gaps in service and amenities that prevent it from fully living up to a five-star standard. Guests looking for a flawless five-star experience may find these deficiencies significant.
Business
The hotel is designed with business travelers in mind, offering reliable WiFi and good business support. The available business rooms and areas are deemed sufficient, although some guests mentioned a need for more. Despite this, the existing business facilities, including meeting rooms and a big conference room, are highly appreciated, making it an ideal setting for business meetings and trips.
Pullman Zamzam Madina's amenities such as a nice desk setup and an efficient bus service for ladies add to its appeal. While some reviews noted the business service could be slow and the stay did not quite meet the 5-star mark, overall, the hotel is considered very suitable for business travelers, providing everything necessary for a productive visit.
Accessible
The hotel prides itself on good accessibility overall and provides plenty of elevators, ensuring that movement within the hotel is convenient. However, minor areas for improvement include better accessibility features and resolving issues like a dark garage.
Despite these challenges, the positive aspects such as ease of access, good shuttle service and the hotel's thoughtful layout make it a viable choice for guests with disabilities.
Luxury
The staff is highlighted for their exceptional service, contributing to the overall luxurious experience. Specific features like the hotel's proximity to the haram add to its appeal, making it a premium choice for visitors.
However, there are mixed reviews regarding the hotel's five-star status with some guests feeling it does not fully meet the standard. Despite these comments, many guests still view the hotel as offering a high standard of luxury and comfort.
Overall, the Pullman Zamzam Madina is recognized for its luxurious setup and great service, providing an experience that aligns well with a premium stay near the haram.
No, Pullman Zamzam Madina doesn't have any pool.
No, a spa isn't available at Pullman Zamzam Madina.
No, Pullman Zamzam Madina doesn't allow dogs.
Yes, parking facilities are available at Pullman Zamzam Madina.
No, Pullman Zamzam Madina doesn't have a gym.
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