Al Andalus Plus
Medina
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المدينة المنورة ، المركزية الشمالية شارع ابو دجانة رقم 7 لجوار فندق جوار الثقيفة
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Summary of reviews'Al Andalus Plus' is widely praised for its prime location, which is a significant draw for many guests. The hotel's proximity to the Prophet's Mosque, also known as Masjid An Nabawi, stands out as a major advantage, making it a favored choice for travelers seeking easy access to this sacred site. This convenience is frequently highlighted with numerous guests appreciative of its closeness to significant religious and local amenities, particularly noteworthy for budget-conscious travelers.
However, the hotel receives mixed reviews across other categories. The breakfast service, for instance, is often deemed unreliable and unsatisfactory. Complaints range from inconsistent meal delivery and poor quality to the absence of a dedicated breakfast area within the hotel. Similarly, the condition of the rooms has garnered critique with many guests citing cleanliness issues, unpleasant odors and the presence of insects. Despite a few mentions of spacious and nicely decorated rooms, the majority point out significant maintenance problems and a lack of upkeep.
Cleanliness continues to be a recurring issue, extending from the rooms to the common areas. Reviewers frequently mention stained carpets, dirty linens, neglected bathrooms and minimal housekeeping efforts. The staff's performance is another area of concern. While some guests have encountered friendly and helpful personnel, many others describe experiences of unprofessionalism, long check-in times and poor customer service. Communication barriers further compound these issues, especially for non-Arabic speaking guests.
Wi-Fi connectivity at the hotel provides a mixed experience. While some guests report fast and stable internet, others face frequent disconnections and weak signals, particularly in the rooms. On the upside, free Wi-Fi is available and when it works well, it facilitates the use of essential apps for guests.
Parking is notably challenging with limited spaces often requiring a fee. This has led to frustrations among guests, particularly due to poor communication about parking availability and costs. Families also highlight difficulties, including small rooms, inadequate amenities and disruptive noise levels.
In summary, while 'Al Andalus Plus' excels in its location, offering easy access to Masjid An Nabawi and nearby facilities, other aspects such as breakfast, room cleanliness, staff service and parking require significant improvement. The hotel's current condition may detract from the overall experience, despite its strategic and advantageous positioning.
Categories
However, the hotel receives mixed reviews across other categories. The breakfast service, for instance, is often deemed unreliable and unsatisfactory. Complaints range from inconsistent meal delivery and poor quality to the absence of a dedicated breakfast area within the hotel. Similarly, the condition of the rooms has garnered critique with many guests citing cleanliness issues, unpleasant odors and the presence of insects. Despite a few mentions of spacious and nicely decorated rooms, the majority point out significant maintenance problems and a lack of upkeep.
Cleanliness continues to be a recurring issue, extending from the rooms to the common areas. Reviewers frequently mention stained carpets, dirty linens, neglected bathrooms and minimal housekeeping efforts. The staff's performance is another area of concern. While some guests have encountered friendly and helpful personnel, many others describe experiences of unprofessionalism, long check-in times and poor customer service. Communication barriers further compound these issues, especially for non-Arabic speaking guests.
Wi-Fi connectivity at the hotel provides a mixed experience. While some guests report fast and stable internet, others face frequent disconnections and weak signals, particularly in the rooms. On the upside, free Wi-Fi is available and when it works well, it facilitates the use of essential apps for guests.
Parking is notably challenging with limited spaces often requiring a fee. This has led to frustrations among guests, particularly due to poor communication about parking availability and costs. Families also highlight difficulties, including small rooms, inadequate amenities and disruptive noise levels.
In summary, while 'Al Andalus Plus' excels in its location, offering easy access to Masjid An Nabawi and nearby facilities, other aspects such as breakfast, room cleanliness, staff service and parking require significant improvement. The hotel's current condition may detract from the overall experience, despite its strategic and advantageous positioning.
Family Friendly Hotel
Hotel with Parking
Cheap Hotel
Guest Reviews
'Al Andalus Plus' boasts a superb location that is consistently highlighted in guest reviews. The hotel is situated within a close walking distance to the Prophet's Mosque, also known as Masjid An Nabawi, making it an ideal choice for travelers wanting easy access to this significant religious site. Review after review emphasizes the convenience of the location, often describing it as perfect, excellent and very near to the Haram with some mentioning specific proximity to women's gates and other essential services.
While the overall condition of the hotel and its amenities receive mixed feedback, the prime location remains its standout feature. Many guests find that the hotel’s nearness to the mosque and surrounding shops is a major advantage, providing a seamless experience for those wishing to spend most of their time at the Prophet's Mosque. For budget-conscious travelers, the location paired with reasonable pricing adds to its appeal. Although some guests note drawbacks in other aspects of their stay, the hotel’s position near Masjid An Nabawi is frequently cited as a compelling reason to choose 'Al Andalus Plus'.
The reviews for 'Al Andalus Plus' suggest that the breakfast experience at the hotel is less than satisfactory. A significant number of guests mentioned that despite booking rooms with breakfast included, they were either not served any breakfast or faced issues such as inadequate meal quantities and unpredictable delivery times. Some guests reported that breakfast was brought from outside the hotel, often arriving in non-standard food boxes and without basic necessities like cutlery. On multiple occasions, take-away breakfasts were served only after guests complained with some highlighting that the quality was quite poor and did not justify the cost. Furthermore, the lack of a designated breakfast area within the hotel has also been a common complaint. Overall, the promise of breakfast at 'Al Andalus Plus' appears to be unreliable with many suggesting alternative accommodation options for a more dependable experience.
The rooms at 'Al Andalus Plus' have garnered a myriad of reviews with significant attention to their cleanliness and overall condition. Many guests found the rooms disappointing, citing issues such as dirtiness, unpleasant odors and the presence of insects, including bed bugs. Several reviews mentioned that the rooms were not prepared upon arrival with guests having to wait for cleaning or being moved to other rooms, often equally unsatisfactory. The carpets were particularly noted for being stained and damaged and there were complaints about broken furniture and outdated facilities.
While a few reviews acknowledged that the rooms can be clean and well-arranged, the majority pointed to problems with room service and basic amenities. Issues with room size were frequently mentioned with many guests describing the rooms as small, cramped and uncomfortable, especially for families. Maintenance appears to be a recurring problem with several comments about leaking bathrooms, non-functional air conditioning and faulty electrical wiring. Noise from neighboring rooms and poor ventilation were also common grievances.
Despite these numerous negatives, a few reviews highlighted that some rooms were nice and spacious and that some guests appreciated the room’s interior decor when upgraded to a better option. However, these comments were overshadowed by recurring complaints about overall poor room quality, lack of cleanliness and outdated fixtures. Overall, the rooms at 'Al Andalus Plus' seem to require significant improvements to meet guests' expectations and provide a comfortable stay.
The beds at 'Al Andalus Plus' receive mixed feedback from guests. While some found the beds comfortable and appreciated the friendly and helpful staff, there were numerous reports of serious cleanliness and maintenance issues. A consistent complaint was the presence of bed bugs, which seemed to be a widespread problem across many rooms. Guests frequently noted dirty bed sheets that were not changed for extended periods, stained bedding and overall unsanitary conditions. Additionally, the mattresses were often described as uncomfortable, dirty and in poor condition with some even being wet or broken. Pillow quality was also criticized with guests mentioning they were old, rough and unsupportive. Despite a few mentions of comfortable beds, the predominant sentiment was one of dissatisfaction due to the lack of hygiene and poor upkeep of the bedding and sleeping arrangements.
Al Andalus Plus has consistently received feedback regarding its cleanliness with the majority of reviewers pointing out significant issues. Many guests reported dirty rooms, stained carpets and bathrooms in dire need of maintenance. Insects, bedbugs and unpleasant odors frequently arose as concerns, along with unresolved leaks and mold. Several reviews mentioned minimal to no housekeeping during their stay with beddings and towels often unclean or unavailable. Additional complaints included grimy walls and neglected common areas with some guests encountering maintenance issues such as broken fixtures and non-functioning amenities. Overall, despite a few isolated mentions of clean environments, the dominant consensus highlighted severe shortcomings in cleanliness and upkeep.
Located conveniently close to Masjid al-Haram and offering free parking spaces, 'Al Andalus Plus' has received a mix of feedback when it comes to the staff's performance. The hotel's staff has been described by various guests as unprofessional, rude and often unhelpful. Numerous reviews highlight significant issues with the reception staff, mentioning long check-in times and poor customer service. Communication barriers are also a recurrent problem with many staff members unable to speak English, which complicates interactions for non-Arabic speaking guests.
The management appears to be absent or ineffective according to several accounts with guests noting that issues raised with managers or supervisors were often not resolved satisfactorily. There's also an identified lack of adequate staff during busy periods, further exacerbating the long waiting times and poor service quality. Housekeeping services are similarly criticized for being inconsistent with complaints about room cleanliness, lack of basic amenities and minimal response to service requests.
On a brighter note, a handful of reviews mention friendly and helpful encounters, particularly with some cleaning staff and receptionists. However, these positive instances seem to be exceptions rather than the norm. Based on guest experiences, the hotel would significantly benefit from better training and increased professionalism among its staff to enhance the overall guest experience.
Al Andalus Plus offers a mixed experience when it comes to Wi-Fi connectivity. Guests have highlighted that the Wi-Fi is generally good across the hotel with several reviews emphasizing fast and stable internet speeds. The free and good coverage throughout the premises is appreciated by many. Some guests specifically mentioned the excellent Wi-Fi which allowed them to use essential apps like Tawakalna and Eatamarna easily.
However, the experience is not consistent for all visitors. Many have reported issues such as poor connectivity, frequent disconnections and Wi-Fi not functioning properly or being unavailable in some areas, particularly in the rooms. Complaints about unstable connections and weak signals are also common, suggesting that while the hotel can provide strong internet access in certain spots, it struggles to maintain this quality across the entire facility.
Parking at Al Andalus Plus hotel poses a significant challenge for guests with a recurrent theme of limited and often unavailable parking spaces. Many guests found the parking to be tight and very few in number, leading to difficulty in finding spots, particularly for loading and unloading.
Despite the presence of an underground parking facility, spaces are scarce and often fill up quickly. This has resulted in guests having to park outside the premises in nearby areas where they could find free parking on a first-come, first-served basis.
An additional fee of 50 SAR per day is required for the hotel’s parking, which several guests found excessively high. Some reviews also noted that parking options were not clearly communicated at the time of booking, leading to frustrations upon arrival.
While the hotel's free parking spaces near the Masjid al-Haram are appreciated, the need for more extensive and better-managed parking facilities is evident from the guest feedback. Enhanced parking services, including a potential valet option and improved communication regarding parking availability and fees, could greatly benefit future guests’ experiences.
Reviews of Al Andalus Plus reveal mixed feedback regarding its family facilities and suitability for stays with children. While some guests appreciated the hotel's ideal location close to the holy mosque and praised the spacious family rooms, many found the overall experience less than satisfactory. Several reviewers mentioned that the rooms were small and not up to standard with issues such as dirty linens, dilapidated bathrooms and limited outlets. Guests frequently noted the lack of cleaning and inadequate family amenities, making their stay uncomfortable.
Families experienced difficulties with check-in and there were numerous complaints about being sent to other hotels upon arrival or having rooms given away despite prior bookings. This added significant inconvenience, especially when managing children and luggage. Some children were frightened by the condition of the bathrooms and loud activities in the corridors late at night disturbed their rest.
Despite these challenges, a few families were able to enjoy features like picnic points with refreshments and shops, but the overall sentiment suggests that Al Andalus Plus could improve greatly to meet the needs of families traveling with kids. The hotel's proximity to the mosque is a plus, but it seems insufficient to offset the various discomforts and service issues noted by multiple guests.
Location Show Map
Location
While the overall condition of the hotel and its amenities receive mixed feedback, the prime location remains its standout feature. Many guests find that the hotel’s nearness to the mosque and surrounding shops is a major advantage, providing a seamless experience for those wishing to spend most of their time at the Prophet's Mosque. For budget-conscious travelers, the location paired with reasonable pricing adds to its appeal. Although some guests note drawbacks in other aspects of their stay, the hotel’s position near Masjid An Nabawi is frequently cited as a compelling reason to choose 'Al Andalus Plus'.
Breakfast
Rooms
While a few reviews acknowledged that the rooms can be clean and well-arranged, the majority pointed to problems with room service and basic amenities. Issues with room size were frequently mentioned with many guests describing the rooms as small, cramped and uncomfortable, especially for families. Maintenance appears to be a recurring problem with several comments about leaking bathrooms, non-functional air conditioning and faulty electrical wiring. Noise from neighboring rooms and poor ventilation were also common grievances.
Despite these numerous negatives, a few reviews highlighted that some rooms were nice and spacious and that some guests appreciated the room’s interior decor when upgraded to a better option. However, these comments were overshadowed by recurring complaints about overall poor room quality, lack of cleanliness and outdated fixtures. Overall, the rooms at 'Al Andalus Plus' seem to require significant improvements to meet guests' expectations and provide a comfortable stay.
Beds
Cleanliness
Staff
The management appears to be absent or ineffective according to several accounts with guests noting that issues raised with managers or supervisors were often not resolved satisfactorily. There's also an identified lack of adequate staff during busy periods, further exacerbating the long waiting times and poor service quality. Housekeeping services are similarly criticized for being inconsistent with complaints about room cleanliness, lack of basic amenities and minimal response to service requests.
On a brighter note, a handful of reviews mention friendly and helpful encounters, particularly with some cleaning staff and receptionists. However, these positive instances seem to be exceptions rather than the norm. Based on guest experiences, the hotel would significantly benefit from better training and increased professionalism among its staff to enhance the overall guest experience.
Wi-Fi
However, the experience is not consistent for all visitors. Many have reported issues such as poor connectivity, frequent disconnections and Wi-Fi not functioning properly or being unavailable in some areas, particularly in the rooms. Complaints about unstable connections and weak signals are also common, suggesting that while the hotel can provide strong internet access in certain spots, it struggles to maintain this quality across the entire facility.
Parking
Despite the presence of an underground parking facility, spaces are scarce and often fill up quickly. This has resulted in guests having to park outside the premises in nearby areas where they could find free parking on a first-come, first-served basis.
An additional fee of 50 SAR per day is required for the hotel’s parking, which several guests found excessively high. Some reviews also noted that parking options were not clearly communicated at the time of booking, leading to frustrations upon arrival.
While the hotel's free parking spaces near the Masjid al-Haram are appreciated, the need for more extensive and better-managed parking facilities is evident from the guest feedback. Enhanced parking services, including a potential valet option and improved communication regarding parking availability and fees, could greatly benefit future guests’ experiences.
Family
Families experienced difficulties with check-in and there were numerous complaints about being sent to other hotels upon arrival or having rooms given away despite prior bookings. This added significant inconvenience, especially when managing children and luggage. Some children were frightened by the condition of the bathrooms and loud activities in the corridors late at night disturbed their rest.
Despite these challenges, a few families were able to enjoy features like picnic points with refreshments and shops, but the overall sentiment suggests that Al Andalus Plus could improve greatly to meet the needs of families traveling with kids. The hotel's proximity to the mosque is a plus, but it seems insufficient to offset the various discomforts and service issues noted by multiple guests.
No, Al Andalus Plus doesn't have any pool.
No, a spa isn't available at Al Andalus Plus.
No, Al Andalus Plus doesn't allow dogs.
Yes, parking facilities are available at Al Andalus Plus.
No, Al Andalus Plus doesn't have a gym.
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