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Doubletree By Hilton Jabal Omar Makkah

Mecca , Jabal Omar (Show on Map)

8.5

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsDoubletree By Hilton Jabal Omar Makkah is well-received for its prime location close to the Haram, making it convenient for guests to visit the Holy Mosque. Many appreciated the hotel’s tidy and spacious rooms, which offer modern, elegant decor, comfortable furnishings and scenic views. The cleanliness of the property is frequently praised with dedicated housekeeping staff ensuring a well-maintained environment.

The breakfast experience is lauded for its diverse, fresh offerings and exceptional service from attentive staff, making it a highlight for many guests. Though the dinner experience receives a mix of reviews, it is generally enjoyed during special occasions like Ramadan. Room service is noted for its quality, despite some criticisms regarding menu variety and pricing.

Family-friendly amenities and the hotel's strategic location are particularly cherished by guests traveling with children with the 24/7 shuttle service to the mosque being a notable advantage. However, the uphill location and limited parking options pose challenges for some guests, especially the elderly. Despite minor critiques concerning room service and Wi-Fi connectivity, the hospitable, professional staff, highlighted by individual commendations, significantly enhance guests' experiences.

Overall, Doubletree By Hilton Jabal Omar Makkah provides a comfortable and welcoming stay with quality accommodations, exceptional breakfast service and a strategic yet peaceful location near the Haram, making it an attractive option for visitors to Makkah.
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Hotel Taking Steps Towards Sustainability

This hotel holds multiple sustainability certifications including ISO 14001, ISO 50001, and ISO 9001. It has successfully reduced its carbon footprint and is implementing measures to remove plastic straws and transition to bulk toiletries.

Romantic Hotel

Situated in Jabal Omar, this hotel provides modern comfort and convenient access to the Holy Mosque. Its well-appointed rooms and tranquil environment ensure a pleasant stay for couples.

Accessible Hotel

This hotel offers accessible concierge desk, elevators, exercise facility, guest rooms with mobility features (entry or passage doors with 32” clear width), hotel restaurant, meeting rooms, parking, public entrance, registration desk and route from accessible public entrance to accessible guestrooms. It complies with local/national disability laws and has emergency pull cords, evacuation chair, lowered emergency evacuation instructions, public areas accessible for physically challenged and rooms accessible to wheelchairs.

4-Star Hotel

DoubleTree by Hilton offers a comfortable and convenient stay with its well-appointed rooms and reliable service. Its location in Jabal Omar provides easy access to the Masjid al-Haram.

Hotel for Honeymoon

Family Friendly Hotel

Room Types

Deluxe King Room The spacious air-conditioned triple room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a safe deposit box. The unit has 1 bed.

King Deluxe Room with Partial Haram View The spacious air-conditioned triple room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.

King Room - Mobility Access The spacious double room provides air conditioning, a minibar, a tea and coffee maker, a safe deposit box, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

Presidential Suite with Haram View The kitchenette features a refrigerator, a dishwasher and a microwave. The spacious suite features air conditioning, a minibar, a tea and coffee maker, a seating area and a flat-screen TV with cable channels.

Twin Room The spacious air-conditioned double room features a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a safe deposit box. The unit has 2 beds.

Deluxe Twin Room The spacious triple room features air conditioning, a minibar, a tea and coffee maker, a safe deposit box and a flat-screen TV with cable channels. The unit has 2 beds.

Twin Deluxe Room with Partial Haram View The spacious air-conditioned triple room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a safe deposit box. The unit offers 2 beds.

Junior Twin Suite The air-conditioned suite features a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a safe deposit box.

Twin Junior Suite with Partial Haram View The air-conditioned suite features a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a safe deposit box.

Twin Guest Room with Partial Haram View The spacious double room offers air conditioning, a minibar, a tea and coffee maker, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 2 beds.

Twin Family Room with Partial Haram View The spacious air-conditioned quadruple room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a safe deposit box. The unit offers 2 beds.

Family Twin Room The spacious air-conditioned quadruple room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker and a safe deposit box. The unit offers 2 beds.

About Doubletree By Hilton Jabal Omar Makkah

License: 10002349

Guest Reviews

8.5

Very Good

Location

Doubletree By Hilton Jabal Omar Makkah offers an attractive location for guests visiting the Holy Mosque with numerous reviews highlighting its proximity to the Haram. Many guests appreciated its convenient walking distance, often cited as being between 3 to 10 minutes away, making it highly accessible for regular visits to the mosque. The hotel also receives positive remarks for its cleanliness with several reviewers noting the tidiness and comfort of the rooms.

Despite the largely favorable opinions, some guests mentioned the uphill walk to the hotel as a challenge, especially for the elderly or those with mobility issues. Nonetheless, the hotel mitigates this issue with a frequent shuttle service running 24/7, which many found to be a valuable and efficient solution.

The hotel's strategic location offers easy access to the mosque without the hustle and bustle of being directly adjacent to it, providing a peaceful retreat after prayers. Its elevated position, while posing a slight inconvenience for walking, offers serene views and a quieter atmosphere. The staff's friendliness and responsiveness further enhance the guest experience, contributing to a welcoming and accommodating stay.

Overall, the location of Doubletree By Hilton Jabal Omar Makkah strikes a balance between proximity to the Haram and providing a tranquil environment, supported by convenient shuttle services and exceptional guest care.

Breakfast

The breakfast experience at Doubletree By Hilton Jabal Omar Makkah has received considerable praise from guests. The majority of reviews highlight the excellent quality and diversity of the breakfast offerings, noting a substantial selection of both hot and cold dishes. Guests appreciated the variety of healthy options with many describing the breakfast as delicious, fresh and well-presented. The breakfast spread includes a range of pastries, teas, coffees, continental and eastern dishes and special items like fresh orange juice and omelets made to order by attentive chefs.

Service during breakfast is often described as exceptional with several guests feeling well cared for by friendly and helpful staff. Specific mentions of excellent service were given to staff members such as Mr. Syarif Soleh and Mr. Tahir for their attentive and personalized approach.

Despite the generally positive feedback, some guests felt that the breakfast could benefit from more variety, particularly in offering more Asian meals. A few reviews mentioned that the breakfast area was crowded and occasionally failed to meet the high standards expected of the hotel. Some guests noted limitations in the breakfast buffet, describing it as below expectations.

Still, many found that the breakfast experience enhanced their stay, often referring to it as a highlight of their trip. Overall, the breakfast service at Doubletree By Hilton Jabal Omar Makkah is highly regarded for its extensive variety, quality and dedicated staff.

Dinner

DoubleTree By Hilton Makkah Jabal Omar offers a mixed dining experience as reflected in guest reviews. On the positive side, the food is often described as sumptuous, delicious and of high quality. The restaurant ambiance is generally praised, particularly during special occasions like Ramadan where the iftar and suhoor buffets are highlighted for their variety and excellence. Guests appreciate the dining options, especially room service, which is noted for its good quality and reasonable pricing.

However, some limitations were pointed out. The dinner menu is sometimes criticized for its limited options and high prices. During regular days, guests have mentioned a lack of variety in dinner choices with specific critiques about the menu offering only one type of meat and one type of chicken meal for 85 riyals. There are also comments on the inconsistency of food quality and the high costs associated with in-hotel dining.

Service at the restaurant receives mixed reviews; while some guests mention friendly and accommodating staff, others report negative experiences with the behavior of supervising staff. Several guests have noted that the food in the lobby restaurant is not particularly good and that prices for room service are quite high. Additionally, some diners found certain dishes, such as the chicken Alfredo pasta and a plate of biryani, disappointing.

Overall, while the dining experience at DoubleTree By Hilton Makkah Jabal Omar has its highlights, particularly during Ramadan, there is room for improvement in terms of food variety, consistency and pricing.

Rooms

The rooms at Doubletree By Hilton Jabal Omar Makkah receive high praise from guests for their spaciousness, cleanliness and comfort. Many reviews emphasize the ample size of the rooms, describing them as big, large and more than spacious enough. The modern, elegant decor and comfortable furnishings add to the overall appeal, making the rooms cozy and welcoming.

Guests frequently mention the cleanliness of the rooms, noting that they are meticulously maintained daily with prompt and helpful cleaning staff. This cleanliness extends to the well-kept bathrooms and the general tidiness of the hotel. Despite a few mentions of dirty carpets and some minor cosmetic issues, the majority of guests were satisfied with the room conditions.

The ambiance is enhanced by modern amenities and thoughtful touches such as prayer mats and Qurans in the rooms, beautiful lighting decorations and welcoming fruit upon arrival. The views from the rooms, particularly those with partial views of the Haram, are often highlighted as a distinct advantage.

Room upgrades are appreciated with guests noting that even the junior suites offer plenty of space and comfort. Suites with living rooms provide additional space, making them suitable for families.

However, there are occasional remarks about room service inconsistencies and some delays in room preparation. Despite these minor issues, the overall feedback is largely positive with guests describing their stays as pleasant and comfortable, thanks to the quality of the accommodations.

In conclusion, the rooms at Doubletree By Hilton Jabal Omar Makkah are consistently praised for their spaciousness, cleanliness, modern design and comfort, providing a welcoming and pleasant atmosphere for travelers.

Beds

Doubletree By Hilton Jabal Omar Makkah is known for its notable comfort in bedding, receiving numerous praises for its beds. Many guests found the beds exceptionally comfortable, often describing them as super comfy, extremely comfortable and as cozy as sleeping on a cloud. A considerable number of reviews highlight the incredible comfort provided by the beds with some even claiming they had the best mattresses they've ever experienced.

However, not all feedback about the beds was positive. While many guests enjoyed a soft and comfortable sleep, there were others who found the mattresses too soft, leading to discomfort and back pain. Additionally, there were comments about inconsistency in bedding quality with some extra beds and sofa beds being described as inferior and uncomfortable compared to the main room beds.

Despite these mixed experiences, the general sentiment tilts towards a highly satisfying sleep experience with many guests appreciating the clean and comfortable bedding, as well as the spacious beds that cater to a restful retreat after a busy day.

Cleanliness

The Doubletree By Hilton Jabal Omar Makkah consistently earns high marks for its cleanliness, making it one of the most commendable accommodations in the area. Guests commonly describe the property, rooms and facilities as clean, tidy and well-maintained. Many reviews highlight the modern and inviting decor, spacious rooms and functional amenities, which add to the comfortable experience at the hotel.

The overall hygiene levels are impressive with many guests noting that the rooms and bathrooms are cleaned daily. Exceptional cleaning services have been frequently praised, contributing to the hotel's reputation for immaculate cleanliness. The staff also receive accolades for their friendliness and readiness to maintain high hygiene standards.

However, some reviews point to occasional lapses in cleanliness. Issues such as dusty carpets, unclean bathrooms and neglected housekeeping were noted, although these instances are less frequent. Guests have also mentioned a need for some upgrades, particularly in the bathrooms and the replacement of worn-out carpets.

Despite these occasional setbacks, the general sentiment reflects a well-kept, beautiful and clean environment that provides a pleasant stay for visitors. The hotel's excellent location, near the mosque, further enhances its appeal. Overall, the Doubletree By Hilton Jabal Omar Makkah stands out as a clean and comfortable hotel choice with a few minor areas for improvement.

Staff

The staff at the Doubletree By Hilton Jabal Omar Makkah has received overwhelmingly positive feedback from guests. Reviews frequently highlight the friendly, welcoming and helpful nature of the staff across various departments. From the receptionists to restaurant staff, housekeeping and concierge, employees were noted for their kindness, attentiveness and professionalism. Several individual employees received special mentions for their exceptional service, including Mardia, Jihad, Rana and Saddam Hussein, the restaurant manager. Guests praised the quick and efficient service, the willingness of staff to go above and beyond and their ability to make guests feel genuinely welcome.

The high standards of customer service are evident in the consistently positive interactions with many guests expressing gratitude for the staff's cooperation and assistance. The restaurant team received accolades not only for their friendly and helpful demeanor but also for their attentiveness during meals. The concierge team, including Rahmat and Ahmed Saleh, were frequently mentioned for their prompt and accommodating service. Additionally, the housekeeping staff, led by names like Ashraful Rahman, were commended for their responsiveness and high-quality cleaning services.

Guests also appreciated the efficient check-in and check-out processes, the helpfulness of the security staff and the availability of shuttle bus services. Despite a few mentions of staff being overworked and occasional lapses in service, the majority of reviews reflect a positive experience with guests highlighting the courteous, respectful and cooperative nature of the hotel staff. The overall impression is one of a dedicated team committed to providing an excellent and memorable stay for their guests.

Wi-Fi

The Wi-Fi experience at Doubletree By Hilton Jabal Omar Makkah received mixed reviews. Some guests found the Wi-Fi service to be excellent, noting that it was free of charge and offered very good connectivity in certain areas of the hotel. However, there were notable issues reported by other guests, such as Wi-Fi being weak or almost non-existent in various parts of the hotel, including the rooms, lobby and the M floor.

Several reviews mentioned that the Wi-Fi signal would often disconnect unexpectedly, requiring frequent reconnections. Guests also highlighted that the internet connection could be slow and that the network was generally not reliable throughout the hotel. Some challenges were specifically noted for guests using Saudi SIMs, as they experienced poor network coverage within the hotel building.

Despite some positive feedback about good Wi-Fi in certain areas and the free availability of the service, it was clear that the quality and consistency of the internet connection varied significantly. Improvements to the Wi-Fi infrastructure and more consistent service would enhance the overall guest experience at this otherwise well-regarded hotel.

Parking

When it comes to parking at the Doubletree By Hilton Jabal Omar Makkah, guests have had a range of experiences, predominantly facing challenges. The hotel does offer valet parking and has nearby parking spaces available, but many guests found these options to be quite expensive with fees often reaching up to 175 SAR or more per night.

Accessibility by car is generally easy; however, the on-site parking spaces are frequently reported as being limited or completely unavailable. This has left guests resorting to parking at neighboring hotels, sometimes at steep prices and often without prior notification. Despite a few noting that free parking is available at Kudai, the overall sentiment highlights a lack of adequate parking facilities directly associated with the hotel.

Moreover, the confusing parking situation was exacerbated during the COVID-19 pandemic, causing further inconvenience for many. In summary, while there are parking solutions, guests frequently find them to be costly, limited and often time-consuming to secure. The hotel acknowledges this gap and hopes to make more structured parking arrangements in the future.

Family

The Doubletree By Hilton Jabal Omar Makkah has garnered recognition as a prime choice for families, particularly those traveling with children. The hotel's family-friendly environment is complemented by its accommodating and helpful staff who ensure a pleasant stay for everyone. The concierge service stands out with exceptional efficiency and attentiveness, catering to special requests and providing prompt room service. Housekeeping also receives praise for their quick responsiveness.

Many families appreciate the modern design and prime location near Masjid Al Haram with the added convenience of a 24/7 shuttle bus service to and from the mosque, which is especially beneficial for those with young children. The breakfast service, often highlighted as fantastic, adds to the positive dining experience with specific commendation for team members like Saddam Hussein.

Guests mention that while the hotel is well-suited for families, it may not be ideal for elderly guests due to the need for transportation from the bus stop to the hotel. Some reviews note room size inadequacies for larger families, suggesting a need to book larger rooms for better comfort. Despite this, the overall consensus appreciates the hotel's safe and welcoming atmosphere, making it a recommended destination for families visiting Makkah.

4 Star

Doubletree By Hilton Jabal Omar Makkah stands out as a luxurious four-star hotel, exuding the quality and comfort often associated with five-star accommodations. Guests consistently praise the elegance and cleanliness of the new hotel, noting its high aesthetic appeal and modern ambiance. The hotel’s staff receive high marks for their excellent service and hospitality, consistently meeting the expectations associated with Hilton’s reputation.

The hotel is ideally located just a four-minute walk from Haram with an available shuttle service, although some guests find the shuttle slower than those of similar category hotels. Value for money is frequently highlighted with many guests feeling that the hotel’s luxurious facilities are an excellent deal for its price.

While the hotel generally provides a four-star service, there are areas for improvement, such as the breakfast menu and some outdated toiletries, which some guests feel do not align with a five-star standard. Nevertheless, the overall experience at Doubletree By Hilton Jabal Omar Makkah is very positive, offering comfort, luxury and convenience for those visiting Makkah.

Business

Doubletree By Hilton Jabal Omar Makkah offers an excellent experience for business travelers, particularly those who value high-end conference facilities and luxurious office spaces. The hotel provides plenty of clean and reliable conference rooms and business center spaces, ensuring that professionals have the necessary amenities at their disposal. The shuttle service is particularly noteworthy, aiding executives in reaching their business meetings on time and making the overall stay more convenient.

Additionally, the hotel's frontend customer service is highly praised for its excellence, contributing to a comfortable and welcoming environment. Housekeeping services receive commendation for their quality, specifically mentioning efficient staff members like Fahad Mian and Maher.

While the price point may be on the higher side and some felt the surrounding area did not reflect its cost, the convenience and comprehensive business amenities make it a favorable choice for business travelers. The hotel’s focus on catering to business needs through great meeting spaces and reliable services ensures a productive stay for its corporate guests.

Accessible

Doubletree By Hilton Makkah Jabal Omar has mixed accessibility reviews but generally offers some conveniences for guests with disabilities. While the steep hill and distance to Al Haram may pose challenges, particularly for elderly guests or those in wheelchairs, the hotel mitigates this with a shuttle service that runs every five minutes. However, the shuttle’s steps can be difficult to navigate, which might impact some guests.

On a positive note, the property is praised for its spacious rooms, which are wheelchair accessible and several areas within the hotel are wheelchair friendly, equipped with ramps. Accessibility by car is also mentioned as a plus, making it easier for guests to reach the premises. Moreover, some guests found the overall accessibility and value for money to be commendable.

In summary, while the location's slope and some transportation facilities might be challenging, the hotel offers various amenities and modifications to accommodate guests with disabilities.

Luxury

The Doubletree By Hilton Jabal Omar Makkah offers a truly luxurious experience for its guests, blending comfort and elegance seamlessly. The hotel is modern and new, providing a contemporary yet luxurious ambiance with its high-quality design and meticulous attention to detail. Guests have praised the hotel's incredible setting and close proximity to the Kaaba, combining convenience with opulence. The hotel boasts exceptional luxury amenities, top-notch services and an ambience that exudes sophistication.

It's described as one of the most luxurious hotels in Mecca, deserving more than five stars. The prestigious atmosphere and beautiful, elegant interiors contribute to a VIP-class experience. Reviewers also highlighted the exceptional customer service, noting that Hilton’s renowned high standards and attention to detail are ever-present.

The spacious, luxurious rooms offer stunning views, further enhanced by the neat and comprehensive food menus. The combination of cleanliness, modern design and affordable luxury makes it a standout choice for travelers seeking a luxurious stay. Guests have been consistently impressed with many remarking on the exceptional value for money and their eagerness to return.

Overall, the Doubletree By Hilton Jabal Omar Makkah is celebrated for offering an unparalleled luxurious stay, making guests feel important and pampered throughout their visit.

Romantic

Doubletree By Hilton Jabal Omar Makkah offers a beautifully comfortable and clean stay with its prime location enhancing the overall experience. The rooms, known for their stunning views and delightful balconies, seem to create a special ambiance that is appreciated by guests. While there is a strong emphasis on family enjoyment, the beautiful and dreamy atmosphere of the hotel makes it a wonderful choice for a charming stay. The attention to detail extends from the timely room delivery to the delectable breakfast options, ensuring a satisfying experience.

No, Doubletree By Hilton Jabal Omar Makkah doesn't have any pool.

No, a spa isn't available at Doubletree By Hilton Jabal Omar Makkah.

No, Doubletree By Hilton Jabal Omar Makkah doesn't allow dogs.

No, parking facilities aren't available at Doubletree By Hilton Jabal Omar Makkah.

No, Doubletree By Hilton Jabal Omar Makkah doesn't have a gym.

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