Batoul Ajyad Hotel
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Summary of reviewsBatoul Ajyad Hotel boasts an excellent location, highly praised for its proximity to Mecca's holy sites, particularly the Grand Mosque, which is a 10-minute walk away. This ideal placement, combined with a frequent shuttle service and ample nearby shops and services, makes it a convenient choice for visitors. The hotel's quiet environment and accessibility by car and bus further add to its appeal, especially for younger guests.
The breakfast at Batoul Ajyad Hotel has garnered mostly negative feedback with guests frequently citing limited variety and poor quality. Many found the offerings basic and unsatisfactory, often describing them as unappetizing and lacking freshness. Despite a few mentions of acceptable food relative to price, overall sentiment on breakfast is largely unfavorable.
Dinner experiences are mixed with some guests appreciating the good quality food and clean dining area. However, there are consistent complaints about the lack of variety, unresponsiveness of staff and issues like cold or repetitive meals. The price is deemed reasonable by some, but others find it not worth the cost compared to local alternatives.
Rooms at the hotel are often described as clean and spacious with many appreciating the size and comfort. However, there are critiques regarding outdated furniture, inadequate maintenance and occasional cleanliness issues. Noise disturbances and poor bathroom conditions are noted downsides, though the hotel staff's helpfulness is a redeeming quality, enhancing the overall experience.
Cleanliness reviews are mixed with a notable number of guests praising the hotel's neatness and the efforts of the cleaning staff. Conversely, many reported issues with dirty carpets, insufficient housekeeping and poorly maintained bathrooms. Consistency in cleanliness and proper maintenance are areas needing improvement.
Staff at Batoul Ajyad Hotel are generally seen as friendly, polite and cooperative, significantly contributing to a positive guest experience. There are, however, reports of unprofessional behavior and poor customer service from some staff members, indicating a need for better training.
Free Wi-Fi service receives mixed reviews. While some guests have found good speeds, many reported weak or unavailable signals, particularly on higher floors and in corner rooms. The inconsistency in Wi-Fi performance suggests a need for improvement.
For families, the hotel offers practical accommodations, particularly suited for those with young children. The two-bedroom suites are highlighted for their comfort and spaciousness, although some arrangements fell short, such as inadequate bed provisions for larger families. Despite some service shortcomings, the hotel remains a budget-friendly option for family stays.
Bed reviews are varied with some guests praising the comfort and cleanliness, while others cite issues with broken mattresses, bed bugs and old, dirty bedding. The inconsistency in maintenance and hygiene detracts from the overall sleep experience.
In summary, Batoul Ajyad Hotel, while offering good value for its location and spacious rooms, faces significant challenges in service consistency, food quality, cleanliness and maintenance. The overall experience aligns more closely with a three-star rating, reflecting the need for substantial improvements across several areas.
Categories
The breakfast at Batoul Ajyad Hotel has garnered mostly negative feedback with guests frequently citing limited variety and poor quality. Many found the offerings basic and unsatisfactory, often describing them as unappetizing and lacking freshness. Despite a few mentions of acceptable food relative to price, overall sentiment on breakfast is largely unfavorable.
Dinner experiences are mixed with some guests appreciating the good quality food and clean dining area. However, there are consistent complaints about the lack of variety, unresponsiveness of staff and issues like cold or repetitive meals. The price is deemed reasonable by some, but others find it not worth the cost compared to local alternatives.
Rooms at the hotel are often described as clean and spacious with many appreciating the size and comfort. However, there are critiques regarding outdated furniture, inadequate maintenance and occasional cleanliness issues. Noise disturbances and poor bathroom conditions are noted downsides, though the hotel staff's helpfulness is a redeeming quality, enhancing the overall experience.
Cleanliness reviews are mixed with a notable number of guests praising the hotel's neatness and the efforts of the cleaning staff. Conversely, many reported issues with dirty carpets, insufficient housekeeping and poorly maintained bathrooms. Consistency in cleanliness and proper maintenance are areas needing improvement.
Staff at Batoul Ajyad Hotel are generally seen as friendly, polite and cooperative, significantly contributing to a positive guest experience. There are, however, reports of unprofessional behavior and poor customer service from some staff members, indicating a need for better training.
Free Wi-Fi service receives mixed reviews. While some guests have found good speeds, many reported weak or unavailable signals, particularly on higher floors and in corner rooms. The inconsistency in Wi-Fi performance suggests a need for improvement.
For families, the hotel offers practical accommodations, particularly suited for those with young children. The two-bedroom suites are highlighted for their comfort and spaciousness, although some arrangements fell short, such as inadequate bed provisions for larger families. Despite some service shortcomings, the hotel remains a budget-friendly option for family stays.
Bed reviews are varied with some guests praising the comfort and cleanliness, while others cite issues with broken mattresses, bed bugs and old, dirty bedding. The inconsistency in maintenance and hygiene detracts from the overall sleep experience.
In summary, Batoul Ajyad Hotel, while offering good value for its location and spacious rooms, faces significant challenges in service consistency, food quality, cleanliness and maintenance. The overall experience aligns more closely with a three-star rating, reflecting the need for substantial improvements across several areas.
Hotel for Honeymoon
Family Friendly Hotel
Accessible Hotel
3-Star Hotel
About Batoul Ajyad Hotel
License: 10001395
Guest Reviews
Location
The proximity to the Holy Kaaba and the sanctuary is frequently highlighted with some guests noting the calm and quiet environment around the hotel. The hotel is accessible by car and bus with shuttle buses running throughout the day. While some reviews mention that the hotel is on a hill and could prove challenging for elderly guests, the shuttle service largely mitigates this issue.
Overall, the location near the Haram, combined with the hotel's facilities and cooperative staff, makes Batoul Ajyad Hotel a commendable choice for visitors seeking close access to the holy sites in Mecca.
Breakfast
Several guests found the breakfast to be subpar for the price charged, stating it did not live up to the hotel's purported four-star standard. Issues with cleanliness and the freshness of items like bread and olives were also reported. The lack of variety was a common theme with the same menu offered daily, which left many guests disappointed.
A few positive notes were mentioned about the breakfast. Some guests deemed it satisfactory and acceptable given the price with occasional praise for its proximity to the sanctuary and a couple of mentions of the food being good and diverse.
Overall, while there were some marginally favorable comments, the predominant sentiment expressed by guests was that the breakfast at Batoul Ajyad Hotel was below expectations and did not offer good value for money.
Dinner
However, there are aspects that could use improvement. Some guests felt the food did not meet the hotel's overall standard and considered it not worth the cost, especially in comparison to other options available nearby, where food is noted to be very cheap. The variety and suitability of the food were also pointed out as lacking with no suitable options for Saudis and an absence of international cuisine. The same food being served for both iftaar and suhoor was also mentioned as a drawback.
Moreover, guests have expressed dissatisfaction with the staff's responsiveness during meal times, mentioning that the restaurant staff did not engage much with the diners. There were complaints about the food being cold and unappetising, detracting from the overall dining experience at the hotel.
In summary, while Batoul Ajyad Hotel offers a clean dining area with good quality food at a reasonable price, it falls short in terms of variety, staff interaction and consistency in food presentation.
Rooms
Issues mentioned include old and worn-out furniture, poor room and bathroom maintenance and occasional cleanliness concerns such as dirty carpets and unpleasant smells. Some bathrooms are described as cramped and prone to functional issues like flooding and rusty fixtures. There are occasional complaints about noise in the corridors and lack of room amenities, including inadequate power sockets and missing basic toiletries. Despite these drawbacks, the spaciousness of the rooms is frequently highlighted as a strong positive aspect.
Guests note that the quality of furnishings and room cleanliness can vary with some rooms falling short of their expectations. Overall, while Batoul Ajyad Hotel provides clean and spacious accommodations, there is a noticeable need for renovations and consistent quality improvements to enhance the guest experience.
Beds
However, several reviews highlighted significant issues. Guests reported discomfort from broken mattresses and edges that were not firm. The presence of bed bugs and dirty, unhygienic sheets were recurring complaints with some noting that bedding was not changed even when dirty. The beds themselves were also described as small and shaky with some guests mentioning that they were unsuitable for healthy persons due to their size. Furthermore, there were comments about the old and dated condition of some beds and their inadequate cleanliness. Despite the hotel's proximity to the sanctuary, other negative aspects such as unfriendly staff response and insufficient room keys also emerged from the reviews. Overall, while comfort was achieved for some, consistent maintenance and hygiene issues detracted from the experience for others.
Cleanliness
However, a significant portion of the feedback pointed towards issues with cleanliness, particularly in the bathrooms and carpets. Reports of dirty carpets, insufficient housekeeping and poorly maintained bathrooms were common. Guests conveyed dissatisfaction with the cleanliness of essential amenities like towels, linens and toilet facilities. There were also mentions of old and unclean furniture, along with overall poor hygiene standards in some areas. The inconsistency in cleaning services and the need for bathroom renovations were recurring concerns.
Overall, while some guests found the hotel to be clean and appreciated the support from the staff, others experienced notable shortcomings in cleanliness and maintenance, impacting their overall comfort and satisfaction.
Staff
However, there are mixed reviews indicating some inconsistencies in service quality. While many guests found the staff to be highly cooperative and respectful, some reported experiences with unhelpful, rude and unprofessional staff members, particularly at the reception. Issues mentioned include unresponsive behavior, poor customer service and incidents of rude interactions, emphasizing a need for better training in some areas.
Overall, the positive experiences with the staff generally outweigh the negatives with many guests acknowledging the efforts and friendly demeanor of the hotel personnel, making their stays pleasant and comfortable despite a few shortcomings.
Wi-Fi
Family
The rooms are generally described as clean, spacious and well-suited for family stays with several reviews highlighting their comfort and appropriateness for the price paid. Families with children aged 4 to 10 found the accommodations practical and the hotel's offerings are especially commendable for small families. However, it’s worth noting that some reviewers felt the hotel could improve in terms of service and space for larger family groups.
Particularly recommended for families with children, the hotel also serves groups on Umrah campaigns with many guests visiting from Turkmenistan and Turkey. While the hotel may not be ideal for every family, especially those expecting more luxury or personalized service, it stands out as a budget-friendly option that meets the basic needs of traveling families looking for comfort and convenience.
3 Star
Guests often feel misled by the online photos suggesting a better quality than what they experience. The furniture and amenities are described as old and in dire need of an upgrade. Despite its affordable rates, which some find to be a plus considering current market conditions, the overall sentiment tilts towards disappointment. Challenges like limited parking space and difficulty accessing nearby landmarks like the mosque add to the grievances.
The consensus points to the hotel being suitable for its price but far from deserving a four-star classification. Many reviewers feel that a rating of two stars would be more accurate. The primary redeeming quality noted is the cleanliness of the hotel, but even this is overshadowed by the general wear and tear of the property. Overall, potential guests should weigh the cost benefits against the accommodation quality and set their expectations accordingly.
No, Batoul Ajyad Hotel doesn't have any pool.
No, a spa isn't available at Batoul Ajyad Hotel.
No, Batoul Ajyad Hotel doesn't allow dogs.
No, parking facilities aren't available at Batoul Ajyad Hotel.
No, Batoul Ajyad Hotel doesn't have a gym.
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