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Hilton Garden Inn Cleveland East / Mayfield Village

Mayfield , 700 Beta Drive (Show on Map)

7.4

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Hilton Garden Inn Cleveland East / Mayfield Village is a highly praised hotel with great location, exceptional staff and overall superb quality. Guests appreciate the proximity to the airport and Cleveland Clinic, as well as easy freeway access. While the breakfast receives mixed opinions, guests have plenty of options to choose from. The rooms receive mixed reviews but generally described as clean and comfortable with some positive comments on the spa tubs. Cleanliness is highly regarded by guests and the housekeeping team receives praise. The staff is very friendly, accommodating and outstanding according to most guests. The indoor heated pool and spa is another highlight of the hotel. The beds are generally comfortable with soft pillows that guests enjoy. Despite some negative reviews, guests agree that the Hilton Garden Inn Cleveland East / Mayfield Village is a great hotel, ideal for a relaxing and comfortable stay.
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Categories

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

King Room This room features a flat-screen TV, microwave and refrigerator.

Double Room with Two Double Beds - Non-Smoking This room features a microwave, refrigerator and seating area.

Junior King Suite - Non-Smoking This suite features a microwave, refrigerator and seating area.

King Room with Roll-In Shower - Mobility/Hearing Accessible This hearing accessible room includes a flat-screen TV, microwave and refrigerator.

King Room with Spa Bath - Non-Smoking This triple room is air-conditioned and has a minibar, a seating area and a safe deposit box. The unit has 1 bed.

King Suite - Disability Access Hearing Accessible Roll-In Shower This mobility and hearing accessible suite has a roll-in shower, flat-screen TV and desk.

About Hilton Garden Inn Cleveland East / Mayfield Village

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Guest Reviews

7.4

Good

Location

The Hilton Garden Inn Cleveland East / Mayfield Village has a fantastic location according to guest reviews. It is just a short 20-minute drive from the airport and easily accessible from the freeway. Guests appreciated the proximity to small restaurants and the Cleveland Clinic. The hotel's location was convenient and perfect for their desired destination. Although some guests had difficulty finding the hotel at night, the excellent freeway access made up for it. Despite ongoing construction and refurbishment in the area, guests found the hotel to be clean and enjoyed the easy access to food and the freeway.

Breakfast

Guests have mixed opinions about the breakfast at the Hilton Garden Inn Cleveland East / Mayfield Village. While some were surprised and happy to find that a complimentary breakfast was included in their price, others found it overpriced or felt that it should be free for Hilton Honors members. For those who did order breakfast, there were options available to order in addition to the continental breakfast for just $8.95. Grab and go breakfast boxes were also available for $7 each. However, some guests reported that the breakfast bar was dirty or not well-stocked and others didn't partake in breakfast at all. Due to COVID restrictions, no breakfast was offered. All in all, while the breakfast at this hotel isn't universally loved, guests have plenty of options to choose from and some found it to be very good.

Rooms

The Hilton Garden Inn Cleveland East/Mayfield Village has mixed guest reviews about its rooms. Although some guests found the rooms to be dated with outdated furniture, others described them as clean and comfortable with spacious size. Some guests also complimented the spa tubs in the room. However, there were a number of negative reviews about cleanliness issues, bugs, malfunctioning appliances and uncomfortable beds. On a positive note, the staff was helpful and polite and the hotel's lobby, hallway and bathroom were attractive and clean. Despite some issues, guests generally said that the facility was nice, well-maintained and appealing.

Beds

Guests at the Hilton Garden Inn Cleveland East / Mayfield Village had positive things to say about the beds in the hotel. Many guests found the beds and bedding to be comfortable with soft pillows that they enjoyed. Several guests specifically noted how comfortable the beds were with one guest even describing the bed as "super comfy." Guests also mentioned that the hotel was clean and well-maintained, which added to their overall comfort. While one guest reported being bitten by bed bugs, this was an isolated incident and did not reflect the overall experience of other guests. Overall, guests at the Hilton Garden Inn Cleveland East / Mayfield Village can expect to find comfortable beds and bedding during their stay.

Cleanliness

The Hilton Garden Inn Cleveland East / Mayfield Village boasts of being incredibly clean and comfortable according to its guests. The housekeeping team does a wonderful job in keeping the building pretty clean and orderly, ensuring that guests have a positive experience. The location is another positive feature with excellent freeway access. Guest reviews claim that cleanliness is everything and the staff is exceptionally nice and helpful. However, a few guests had negative experiences, stating that some rooms need upgrades, the carpet needed more vacuuming and that there were some issues with the housekeeping staff. Despite these concerns, many guests found the Hilton Garden Inn Cleveland East / Mayfield Village to be a great, clean hotel.

Staff

If you're in Cleveland and looking for a hotel with exceptional staff, Hilton Garden Inn Cleveland East / Mayfield Village may be just what you need. Guests rave about the friendly and helpful staff who go above and beyond to make their stay enjoyable. From the front desk workers to the food service staff, guests are impressed with the level of customer service they receive. Many mention the cleanliness of the facility along with the friendliness of the staff. Some guests even describe staff members as outstanding, awesome and exceptional. Although there are a few negative reviews about some rudeness from staff members, overall, guests agree that the staff is polite and accommodating. If you're looking for a relaxing getaway with welcoming staff, consider Hilton Garden Inn Cleveland East / Mayfield Village.

Pool

The Hilton Garden Inn Cleveland East / Mayfield Village offers an indoor heated pool and spa, which guests absolutely loved, especially during these times where pools are scarce. Although a few negative comments about the pool were brought up, the majority of guests had a great time swimming and relaxing. The pool towels were a bit small, but guests were proactive in helping replenish them. The only downside was the lack of supervision and cleanliness at times. Regardless, the pool was a highlight of the hotel for many happy guests.

4 Star

The Hilton Garden Inn Cleveland East/Mayfield Village is a great option for those looking for a comfortable stay in the area. Guest reviews consistently mention the superb quality of the property and exceptional service from the fine staff. The location is ideal with easy access to the highway and dining options in the vicinity. Rooms are quiet and clean with top-notch amenities. Several guests have described their stay as "very good" and "excellent," with no complaints. Overall, this hotel is adequate for those seeking a relaxing and comfortable experience during their time in the area.

Yes, Hilton Garden Inn Cleveland East / Mayfield Village has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

No, a spa isn't available at Hilton Garden Inn Cleveland East / Mayfield Village.

No, Hilton Garden Inn Cleveland East / Mayfield Village doesn't allow dogs.

No, parking facilities aren't available at Hilton Garden Inn Cleveland East / Mayfield Village.

Yes, Hilton Garden Inn Cleveland East / Mayfield Village has a gym.

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