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Cleveland Marriott Downtown at Key Tower

Cleveland , 1360 West Mall Drive (Show on Map)

8.3

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Cleveland Marriott Downtown at Key Tower is a highly recommended hotel choice for those visiting Cleveland. It offers charming facilities and outstanding services that make it an ideal place for a weekend break. Guests appreciate the warm and welcoming staff that go above and beyond to ensure guests have an extraordinary stay. The location is a prominent feature of the hotel and visitors remarked highly of it. While some guests cited the need for upgrades, the hotel remains an excellent option for travelers who desire a comfortable and pleasant stay. Some even mentioned that their experience was unforgettable and they cannot wait to come back. Overall, the Cleveland Marriott Downtown at Key Tower provides an enjoyable experience that is deserving of consideration for your next trip to Cleveland.
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Hotel with Spa

The Spa at Ascend, located within the Cleveland Marriott Downtown at Key Tower, offers a haven of tranquility amid the bustling city life. This sanctuary of relaxation and rejuvenation is designed to nurture both mental and physical wellbeing, with an array of treatments and amenities ranging from body scrubs and wraps, facial treatments, massages, to men's services and separate lounges for men and women. The spa also offers a range of beauty salon services for those seeking a comprehensive pampering experience, including nail services, makeup application, waxing and bridal services.

Ascend Fitness & Spa, a 20,000 square foot fitness facility, is situated on the third floor of The Marriott at Key Tower, combining advanced fitness amenities with a broad menu of spa services, creating a unique wellness experience. The dedicated team of professionals includes expert personal trainers, group exercise instructors, licensed massage therapists, estheticians and nail technicians, all committed to helping you achieve your wellness goals. The result is a comprehensive wellness journey that transcends the standard spa experience, right in the heart of Downtown Cleveland.

Luxury Hotel

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Room Types

King Room This room includes a small refrigerator and a coffee maker. A desk and ironing facilities are also provided.

King Room - Club Lounge Access This room includes access to the Concierge lounge, which offers complimentary breakfast, afternoon hors d'oeuvres and a variety of beverage options. Please note that the lounge is closed on weekends.

Corner King Room Featuring panoramic views of Lake Erie, this corner room includes a small refrigerator and a coffee maker. A desk and ironing facilities are also provided.

Double Room with Two Double Beds and Lake View - Club Lounge Access Featuring a view of Lake Erie, this room includes a small refrigerator and a coffee maker. A desk and ironing facilities are also provided.

Double Room with Two Double Beds Providing free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit offers 2 beds.

King Room with Lake View - Club Lounge Access Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as lake views. The unit has 1 bed.

Double Room with Two Double Beds - Club Lounge Access Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access, a seating area as well as lake views. The unit offers 2 beds.

Corner King Room with Lake View - Club Lounge Access Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access, a seating area as well as lake views. The unit has 1 bed.

One-Bedroom King Suite with Sofa Bed This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 3 beds.

Corner King Room - Memorial Plaza/Club Lounge Access Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access, a seating area as well as city views. The unit offers 1 bed.

Corner King Room - Public Square/Club Lounge Access The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite provides a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access, a seating area as well as city views. The unit offers 2 beds.

King Room with City View and Adapted Tub - Mobility Accessible Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 1 bed.

King Room with City View - Hearing Accessible Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 1 bed.

Double Room with Two Double Beds and City View - Hearing Accessible Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 2 beds.

King Room with City View and Roll-in Shower - Mobility Accessible Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 1 bed.

One-Bedroom Queen Suite

About Cleveland Marriott Downtown at Key Tower

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Guest Reviews

8.3

Very Good

Location

The Cleveland Marriott Downtown at Key Tower is a beautiful hotel situated in the heart of downtown. Guests can easily walk to numerous restaurants and attractions with the Rock & Roll Hall of Fame and Brown Stadium just a short 10-minute stroll away. The hotel is also conveniently connected to an underground parking garage, making it an ideal location for those attending events in the city. The rooms are clean and comfortable, making it an excellent base for experiencing all that Cleveland has to offer. The location is central to everything with almost every major attraction within walking distance. Overall, this hotel is a centrally located gem that offers great amenities and an ideal place to stay while experiencing the fun and excitement of Cleveland.

Breakfast

Guests had mixed experiences with the breakfast at the Cleveland Marriott Downtown at Key Tower. Some praised the small but tasty breakfast included with the room rate, while others found the options limited and prices high. However, those who did enjoy the breakfast highlighted delicious French toast and amazing quality food and some even had positive experiences with the dinner options. Unfortunately, some guests were not aware that breakfast was available, while others were disappointed with the lack of fruit and juice options or the overall quality of their meal. Due to COVID-19 restrictions, some guests were also disappointed that nothing was open in the hotel for breakfast. Overall, while some guests had negative experiences, those who enjoyed the breakfast found it to be very good.

Rooms

The Cleveland Marriott Downtown at Key Tower offers a mix of comfortable and spacious rooms with a few exceptions. Some rooms are a little dated and a few guests have mentioned the need for updates. However, many guests have reported clean and spacious rooms with great views of Cleveland, Lake Erie and the Cleveland Browns Stadium. While some guests mention small rooms or awkward layouts, many have found the beds to be comfortable. Some guests have had issues with their bookings, such as not getting the room they paid for, but overall, the hotel offers a nice stay in a great location.

Beds

The Cleveland Marriott Downtown at Key Tower offers a comfortable stay with their cozy beds and awesome pillows. Guests have raved about the comfortable mattresses, but some have complained about the size and one mentioned stains on the mattress. The overall consensus is that the beds are comfy and guests wake up refreshed. However, there were a few negative comments about the pillows with some finding them too loud while others found blood stains on them. Despite these issues, the hotel provides great service from their bar and restaurant, making for a pleasant stay.

Cleanliness

The Cleveland Marriott Downtown at Key Tower has been highly praised for its cleanliness and facilities. Guests have reported that the hotel was clean and smelled fresh daily. Though some found issues like slow-flushing toilets, broken toilet paper holders and mold on shower curtains, the overall cleanliness of the hotel was great. Guests found the staff to be very nice and the location, decor and above all, the cleanliness of the hotel, to be top-notch. However, some guests reported that their room wasn't cleaned daily and some had to call twice to get clean towels. Despite some negative experiences, most guests have praised the hotel's cleanliness and comfortable facilities.

Staff

The staff at Cleveland Marriott Downtown at Key Tower are the highlight of this hotel with many guests praising their friendliness and helpfulness. Front desk staff like Amber, Matthew, Karen and Mary were mentioned multiple times for going above and beyond to make guests feel welcome and resolve any issues quickly. The valet parking attendants and bartenders were also noted for their excellent customer service. Most guests had positive experiences with the staff, although a few complained about one unfriendly front desk member and some nonchalant behavior from bar staff. Overall, the majority of guests enjoyed their stay with the helpful, kind and polite staff at this hotel, which is conveniently located near great views and entertainment in Cleveland.

Parking

The Cleveland Marriott Downtown at Key Tower offers parking for a fee with an underground parking garage that is conveniently connected to the hotel. The valet parking service helps with coming and going and the attendant can even help gather bags. While some guests have mentioned confusion during checkout regarding parking fees, others have found the parking to be very convenient and reasonably priced. A few guests warn that parking can be expensive, but inexpensive options are also available. Overall, the hotel provides easy and safe parking options for guests.

4 Star

Nestled in the heart of Cleveland, the Cleveland Marriott Downtown at Key Tower is a refreshing retreat that boasts superb facilities and services. The hotel is perfect for a weekend getaway, according to guest reviews. The staff are friendly and accommodating which greatly enhances the overall experience. Great location is another positive highlight of the hotel. Though some guests noted the need for updates, the hotel remains a very good option for travelers looking for a comfortable stay. Some reviews even highlighted their stay as unforgettable and they are looking forward to coming back. Overall, this hotel offers pleasant experiences and is definitely worth considering for your next trip to Cleveland.

No, Cleveland Marriott Downtown at Key Tower doesn't have any pool.

Yes, a spa is available at Cleveland Marriott Downtown at Key Tower.

Yes, Cleveland Marriott Downtown at Key Tower welcomes dogs.

Yes, parking facilities are available at Cleveland Marriott Downtown at Key Tower.

Yes, Cleveland Marriott Downtown at Key Tower has a gym.

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