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Summary of reviewsSmile Hotel Matsuyama is highly regarded for its prime location, offering travelers convenient access to notable tourist sites such as Matsuyama Castle and the lively shopping district. The proximity to the tram station and bus stops makes it easy for guests to explore attractions like Dogo Onsen. Additionally, the nearby restaurant district with its variety of dining options, including delightful izakayas, adds to the hotel's appeal for food enthusiasts. Whether for leisure or business, guests find the location beneficial, supported by good parking facilities and nearby meeting venues.
The hotel's breakfast offerings receive acclaim for their variety and quality with a buffet that balances Japanese and Western dishes. Highlights include tasty miso soup and satisfying coffee service, all enjoyed in a clean and hygienic breakfast setting. The generous portion sizes ensure guests start their day feeling full and content and the kind staff further enhance the positive breakfast experience.
Rooms at Smile Hotel Matsuyama are praised for their cleanliness, comfort and unexpectedly spacious design, particularly the twin rooms with large tables suitable for work. The rooms are well-maintained with comfortable beds, ample pillows and thoughtful upgrades such as accommodating non-smoking preferences. Despite mentions of compact room sizes, the general consensus is that the rooms are cozy, well-equipped and offer good value.
Cleanliness at the hotel is notable with many guests appreciating the thorough attention to detail, although some pointed out areas needing improvement, such as dust accumulation and stains in certain spots. Overall, the sense of cleanliness and the hospitality of the staff, especially the female members, contribute to a pleasant stay.
The hotel's staff receives enthusiastic praise for their exemplary service. Guests frequently highlight the friendliness, politeness and attentiveness of the team, particularly at the front desk. This excellent customer service makes guests feel genuinely cared for and valued.
Parking is another convenience at Smile Hotel Matsuyama with a multi-story facility accommodating various vehicle heights. While there is a charge for parking, the staff recommend nearby coin parking lots as a cheaper alternative, ensuring a smooth and user-friendly parking experience.
The beds at Smile Hotel Matsuyama also garner positive feedback for their spaciousness and comfort with semi-double beds found to be adequate for two people. While the inclusion of both memory foam and regular pillows enhances relaxation, some guests noted discrepancies in firmness and space for two occupants.
Overall, Smile Hotel Matsuyama delivers a comfortable and convenient stay, marked by its prime location, quality breakfast, well-maintained rooms, attentive staff and efficient parking options, ensuring a positive experience for most visitors. Show more
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Categories
Cheap Hotel
This hotel provides clean and simple accommodations at a reasonable price. Its location in Matsuyama is convenient for accessing local attractions.
3-Star Hotel
This hotel offers simple and clean accommodations at an affordable price. It provides essential amenities and is suitable for budget-conscious travelers. The hotel is conveniently located and offers easy access to transportation.
Hotel with Parking
Room Types
Single Room - Non-SmokingThis air-conditioned single room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 1 bed.
Single Room - SmokingThis air-conditioned single room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 1 bed.
Double Room with Small Double Bed - Non-SmokingThis air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.
Double Room with Small Double Bed - SmokingThis air-conditioned double room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 1 bed.
Standard Twin Room - Non-SmokingThis air-conditioned twin room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.
Standard Twin Room - SmokingThis air-conditioned twin room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 2 beds.
Guest Reviews
8.0
Very Good
Location
Located in a prime area of Matsuyama, Smile Hotel Matsuyama is a popular choice for travelers seeking convenience and accessibility. The hotel boasts an impressive location near significant tourist sites, making it ideal for exploring the city. Guests appreciate its proximity to Matsuyama Castle and the vibrant shopping district, both of which are within walking distance. The tram station and bus stops are just steps away, offering easy access to Dogo Onsen and other attractions.
The location also sits near Katsuyama Town, providing good access to the downtown area of Matsuyama City. Food enthusiasts will be thrilled with the nearby restaurant district, filled with a plethora of dining options, including delicious izakayas that guests have frequented. Moreover, convenience stores scattered around add to the overall ease of stay.
Whether traveling for leisure or business, visitors find the hotel's location beneficial. Good parking facilities and nearby meeting venues offer further convenience. The emplacements around the hotel, including clean surroundings and helpful staff, contribute to a positive guest experience.
Breakfast
Smile Hotel Matsuyama receives high marks for its breakfast offerings, frequently described as delicious by many guests. Visitors appreciate the variety and quality with the breakfast buffet being noted as a good value that balances Japanese and Western dishes. Highlights include tasty miso soup and satisfying coffee service. The portion sizes are generous, ensuring that guests feel full and ready for the day. The breakfast setting is clean and hygienic, adding to the overall positive experience. While some found the breakfast simple, it still met their expectations and was satisfying. The kind staff further enhance the enjoyable breakfast experience at the hotel.
Rooms
Smile Hotel Matsuyama's rooms receive high praise from guests for their consistent cleanliness and comfort. Many visitors were pleasantly surprised by the size of the rooms, which are often described as spacious and larger than expected for a business hotel. Notably, the twin rooms stood out for their ample space and practicality, featuring large tables that are perfect for work or leisure.
The rooms are well-maintained with a strong sense of freshness and hygiene. Guests appreciated thoughtful upgrades, such as changing from smoking to non-smoking accommodations, which enhanced their stay. The beds garnered positive feedback for being comfortable with some guests highlighting the wider beds and the added convenience of having multiple pillows.
In addition to the quality of the rooms, the hotel's advantageous location offers convenient access to main streets, enhancing the overall experience. Despite some mentions of compact room sizes, the general consensus is that the rooms are cozy and well-equipped, balancing comfort and functionality effectively.
In summary, Smile Hotel Matsuyama delivers clean, well-maintained and spacious rooms, making it a comfortable stay with good value, especially given its prime location and considerate customer service.
Beds
Smile Hotel Matsuyama offers guests a variety of comfortable sleeping arrangements with many reviews highlighting the spaciousness and comfort of the beds. Visitors generally found the beds to be large and supportive enough for a restful night's sleep. One recurring theme is the spaciousness of the semi-double beds, which many felt were ample for two people. The inclusion of both memory foam and regular pillows added an extra layer of convenience, enhancing relaxation. However, some guests experienced discrepancies, noting that the beds could be too soft while the pillows were overly firm. Additionally, a few mentioned that the beds felt cramped for two occupants. Overall, the beds at Smile Hotel Matsuyama garnered positive feedback for their size and comfort, helping ensure a pleasant stay for most visitors.
Cleanliness
Smile Hotel Matsuyama has garnered mixed reviews regarding its cleanliness, yet several guests expressed high satisfaction due to the clean and comfortable rooms. Positive remarks emphasize that the cleanliness of the rooms contributes significantly to a pleasant stay with thorough cleaning and attention to detail noted. Some guests appreciated the hotel's overall sense of cleanliness and the spirit of hospitality from the staff, highlighting the thoughtful service especially from the female staff members. Quietness and an affordable price also add to the hotel's appeal.
However, there are criticisms pointing out areas needing improvement. Dust accumulation on lighting fixtures and air purifiers, visible stains and a lack of thorough cleaning in water areas were noted by some. Specific issues such as dust in room corners, stains in the bathroom grout and an old humidifier detract from the overall positive experience. Though the hotel’s building may show its age, guests suggest clearer signs indicating areas like bathrooms have been disinfected to enhance reassurance about cleanliness.
Staff
Smile Hotel Matsuyama has garnered enthusiastic praise for its staff's exemplary service. Guests frequently highlight the friendliness and kindness of the team, particularly commending the front desk staff for their warm welcome and quick, attentive responses. Reviews often mention the staff's politeness and cheerful demeanor, contributing to a pleasant and comfortable stay. Specific acknowledgments go towards staff members, like the one wearing glasses at check-in and the female receptionists, for their helpfulness and excellent customer service. The consensus is clear: the staff at Smile Hotel Matsuyama excel in providing polite, efficient and attentive service, making guests feel genuinely cared for and valued.
Parking
Smile Hotel Matsuyama offers a convenient parking experience with a multi-story parking facility that accommodates different vehicle heights. Guests appreciated the smooth handling of the multi-story structure and noted the convenience of having the parking lot right in front of the hotel. While the hotel charges 700 yen for parking, the staff helpfully recommend a nearby coin parking lot that is slightly cheaper at 500 yen. However, some guests opted to park at nearby parking lots due to the cost. Overall, the parking options were found to be efficient and user-friendly, providing a positive experience for guests arriving by car.
No, Smile Hotel Matsuyama doesn't have any pool.
No, a spa isn't available at Smile Hotel Matsuyama.
No, Smile Hotel Matsuyama doesn't allow dogs.
Yes, parking facilities are available at Smile Hotel Matsuyama.