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Summary of reviewsMatsuyama Tokyu REI Hotel, located in the heart of Matsuyama, emerges as a preferred choice for travelers due to its prime location and high-quality service. Guests consistently praise the hotel's central positioning, which allows for effortless exploration of major attractions such as Matsuyama Castle, the Hokkaido shopping street and Dogo Onsen. Proximity to public transportation, inclusive of tram and bus stops, further enhances the convenience of navigating the city.
The breakfast experience stands out with its diverse buffet that successfully blends Japanese and Western cuisines, including local specialties like tai meshi (sea bream rice). Freshly made egg dishes, baked bread and the option to bring coffee to the room are widely appreciated, providing a delightful start to the day.
Rooms at the hotel receive positive feedback for cleanliness and comfort with many guests enjoying the spacious and modern design, especially in the recently renovated sections. The beds are frequently highlighted for their comfort, contributing significantly to a restful stay. However, room sizes can be a concern for larger groups and some find the décor a bit outdated.
Impeccable cleanliness is a hallmark of Matsuyama Tokyu REI Hotel with housekeeping consistently maintaining a high standard. Both the rooms and common areas such as the lobby and restaurant reflect meticulous care, ensuring a pleasant atmosphere throughout the facility.
The staff at Matsuyama Tokyu REI Hotel receive widespread acclaim for their exceptional service, characterized by friendliness, efficiency and a willingness to assist with any needs. This attentive service significantly enhances the overall guest experience, leaving a favorable impression on visitors.
While the WiFi is largely reliable, some guests have experienced slow speeds or connectivity issues, resulting in a somewhat inconsistent experience. The parking situation presents more challenges with limited, narrow spaces and higher fees, though the assistance of attentive parking attendants is appreciated.
The hotel's vibrant surroundings offer ample nightlife, dining and shopping options within walking distance, contributing to an engaging and enjoyable stay for guests. The on-site facilities, including a beer bar and fried chicken restaurant, also cater well to late-night arrivals.
In summary, Matsuyama Tokyu REI Hotel provides a comfortable, three-star lodging experience highlighted by its prime location, excellent breakfast offerings, high standards of cleanliness and exceptional staff service. Minor drawbacks related to room size, outdated areas and parking inconveniences are offset by the overall quality and convenience, making it a solid choice for travelers seeking reliable accommodation in Matsuyama. Show more
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Hotel with Free Wi-Fi
Guests have noted the fast and reliable internet connection at this hotel.
Business Hotel
This hotel includes one meeting room that can accommodate up to 30 people and offers rental of screens and projectors. The hotel also has a business center and provides free Wi-Fi in all rooms.
Hotel with Parking
This hotel offers parking and is known for exceptional service. Its central location provides easy access to the city's attractions.
3-Star Hotel
Located next to the Okaido Tram Station, this hotel offers easy access to transportation. It provides massage services and has a Japanese/Western restaurant with a breakfast buffet. The hotel is well-maintained and offers excellent service.
Hotel Taking Steps Towards Sustainability
Hotel near Nightlife Spots
Room Types
Standard Single Room - Non-SmokingThis air-conditioned single room features a humidifier, flat-screen TV with pay TV channels and coffee. Guests can relax in the slippers and yukata robe, or unwind with a soak in the bathtub.
Standard Twin Room - Non-SmokingThis air-conditioned twin room features a humidifier, flat-screen TV with pay TV channels and coffee. Guests can relax in the slippers and yukata robe, or unwind with a soak in the bathtub.
Standard Single Room - SmokingThis air-conditioned single room features a humidifier, flat-screen TV with pay TV channels and coffee. Guests can relax in the slippers and yukata robe, or unwind with a soak in the bathtub.
Standard Twin Room - SmokingThis air-conditioned twin room features a humidifier, flat-screen TV with pay TV channels and coffee. Guests can relax in the slippers and yukata robe, or unwind with a soak in the bathtub.
Double Room - Non-Smoking This air-conditioned double room features a humidifier, flat-screen TV with pay TV channels and coffee. Guests can relax in the slippers and yukata robe, or unwind with a soak in the bathtub.
Double Room - SmokingThis air-conditioned double room features a humidifier, flat-screen TV with pay TV channels and coffee. Guests can relax in the slippers and yukata robe, or unwind with a soak in the bathtub.
Superior Triple Room - Non SmokingThis air-conditioned triple room features a humidifier, flat-screen TV with pay TV channels and coffee. Guests can relax in the slippers and yukata robe, or unwind with a soak in the bathtub.
An extra bed will be prepared for a 3rd guest, only when the booking is made for 3 people. Please indicate the correct number of guests at time of booking.
Quadruple Room - Non-SmokingThis air-conditioned quadruple room features a humidifier, flat-screen TV with pay TV channels and coffee. Guests can relax in the slippers and yukata robe, or unwind with a soak in the bathtub.
Economy Twin Room - Non-SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This twin room is air-conditioned and has a flat-screen TV with satellite channels, a wardrobe, an electric kettle and yukata. The unit has 2 beds.
Economy Twin Room - SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The twin room features air conditioning, a wardrobe, an electric kettle, yukata, as well as a flat-screen TV with satellite channels. The unit has 2 beds.
Standard Triple Room - Non-SmokingThe triple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The triple room features air conditioning, a wardrobe, an electric kettle, yukata and a flat-screen TV with satellite channels. The unit has 3 beds.
Standard Triple Room - SmokingThe triple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned triple room features a flat-screen TV with satellite channels, a wardrobe, an electric kettle and yukata. The unit has 3 beds.
Superior Twin Room - Non-SmokingThe spacious twin room offers air conditioning, a wardrobe, as well as a private bathroom boasting a bath and a shower. The unit has 2 beds.
Renovated Standard Queen Room - Non-SmokingThe double room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The double room provides air conditioning, a wardrobe, an electric kettle, yukata and a flat-screen TV with satellite channels. The unit offers 1 bed.
Renovated Standard Twin Room - Non-SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned twin room features a flat-screen TV with satellite channels, a wardrobe, an electric kettle and yukata. The unit has 2 beds.
Renovated Moderate Twin Room - Non-SmokingThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The twin room features air conditioning, a wardrobe, an electric kettle, yukata, as well as a flat-screen TV with satellite channels. The unit has 2 beds.
Renovated Moderate Triple Room - SmokingThe triple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned triple room provides a flat-screen TV with satellite channels, a wardrobe, an electric kettle and yukata. The unit offers 3 beds.
Renovated Moderate Triple Room - Non-SmokingThe triple room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. This triple room is air-conditioned and has a flat-screen TV with satellite channels, a wardrobe, an electric kettle and yukata. The unit has 3 beds.
Renovated Superior Triple room - Non-SmokingThe spacious triple room features air conditioning, a wardrobe, as well as a private bathroom boasting a bath and a shower. The triple room provides an electric kettle, yukata, heating, as well as a flat-screen TV with satellite channels. The unit has 3 beds.
Guest Reviews
7.9
Good
Location
Matsuyama Tokyu REI Hotel boasts an excellent location in the heart of Matsuyama, making it a prime choice for travelers. Nestled in the city center, the hotel offers unparalleled convenience for sightseeing, shopping and dining. Major attractions like Matsuyama Castle, Hokkaido shopping street and Mitsukoshi department store are just a short walk away. Commuting is a breeze with tram and bus stops, including the airport shuttle, right in front of the hotel.
Guests consistently praise the convenience of having public transportation options and a variety of restaurants and stores close by. The central location also allows easy access to popular sites such as Dogo Onsen, which is easily reachable via a nearby tram stop. Whether it's for a leisurely stroll or a quick trip to a tourist spot, the hotel provides an ideal base for exploring Matsuyama.
The rooms, some of which offer stunning views of Matsuyama Castle, add to the overall positive experience. Despite a minor inconvenience with the parking facilities, the multitude of nearby attractions and transport links more than compensate. The hotel's convenient location enhances the ease of getting around town, making it a favored spot for both short visits and extended stays.
Breakfast
The breakfast experience at Matsuyama Tokyu REI Hotel received widespread acclaim for its delicious and satisfying offerings. The breakfast buffet stood out for its wide variety, incorporating both Japanese and Western dishes along with local specialties like tai meshi (sea bream rice), which many guests found particularly enjoyable. Guests appreciated the substantial and neatly prepared meals that allowed them to start their day comfortably. The freshly made egg dishes and baked bread were special highlights and the overall freshness, hygiene and value for money of the breakfast were well-noted. The breakfast venue was generally not crowded, offering a stress-free dining experience. Despite a few mentions of the buffet being on the pricier side and having some limited options, the majority of feedback was positive, indicating that the breakfast was a delightful and fulfilling part of the stay.
Rooms
Rooms at Matsuyama Tokyu REI Hotel receive a mixed yet generally positive reception from guests. Most reviews highlight the spaciousness and cleanliness of the rooms, particularly the renovated ones that sport modern designs inspired by local sea and castle motifs. The unit bathrooms are commonly described as roomy, enhancing the overall comfort.
However, room sizes vary with some guests finding the rooms too small for extended stays or larger groups. This issue is especially noted in the triple and quadruple occupancy rooms. Additionally, facilities are well-maintained, although some guests point out that they feel outdated or slightly inconvenient due to missing amenities like bottled water. Despite the air conditioning being noisy and room temperatures difficult to control on occasion, the beds are often praised for their comfort.
Guests appreciate the hotel's location, which is convenient for exploring Matsuyama's vibrant city center. The cleanliness and comfort of the rooms generally lead to high levels of guest satisfaction, although some issues such as poor room views, hot temperature and occasional noise—both from the air conditioning and neighboring rooms—do arise.
Breakfast comes highly recommended, boasting a wide variety of options and the ability to bring coffee back to the room is a noted plus. Friendly staff and efficient service round out the experience, making Matsuyama Tokyu REI Hotel a solid choice for travelers valuing convenience, cleanliness and comfort, despite a few drawbacks regarding room size and outdated facilities.
Beds
At Matsuyama Tokyu REI Hotel, guests frequently commend the comfort and spaciousness of the beds. Many single rooms feature double-sized beds, while double rooms typically offer twin beds. The bed size varies with some guests appreciating the slightly larger dimensions and others noting sufficient width for two people. For families or groups, the hotel can accommodate three people with three separate single beds, ensuring a good night's sleep for all.
A significant number of guests report sleeping comfortably, crediting the spacious and plush bedding. Some rave about king-sized beds and futons that provide a cozy, tranquil sleep. There's also positive feedback on the firmness and height of the pillows, which seems to suit the preferences of various guests, facilitating deep and restful sleep.
However, the experience is not universally perfect. Some beds are described as hard, frames and mattresses occasionally do not fit properly and there's mention of sagging mattresses. Soft pillows are a recurring issue for some, prompting requests for additional or different types.
Despite these minor setbacks, the majority appreciate the overall high quality of the beds, contributing to a pleasant and comfortable stay at Matsuyama Tokyu REI Hotel.
Cleanliness
At Matsuyama Tokyu REI Hotel, guests overwhelmingly highlight the immaculate cleanliness of the entire facility. Descriptions such as clean rooms, a high level of cleanliness and a sense of cleanliness are repeatedly mentioned, reflecting thorough attention to detail by the housekeeping staff. The recently renovated sections of the hotel add to a fresh and inviting atmosphere and the cleanliness extends to common areas like the lobby and restaurant.
Details such as clean, comfortable rooms with no traces of bad odors emphasize a comfortable stay. Though one review mentioned an overlooked item, the general feedback is that the cleaning service is meticulous and the sheets are always fresh. The well-maintained amenities contribute positively to the guest experience, making the stay pleasant and satisfactory. Additionally, comments about the clean and centrally-located bathroom suggest that even smaller details are attended to.
However, minor criticisms include occasional overlooked items and outdated areas of the hotel, contrasting with the otherwise modern and clean experience. Overall, Matsuyama Tokyu REI Hotel manages to maintain a very high standard of cleanliness, making it a reliable choice for travelers valuing a pristine environment.
Staff
The reviews of Matsuyama Tokyu REI Hotel consistently highlight the excellent service provided by the staff. Guests frequently mention the kindness and attentiveness displayed by the entire team, including the front desk, housekeeping and parking attendants. The reception staff received notable praise for their friendly demeanor and polite, efficient responses to inquiries. The hotel's staff is described as being incredibly helpful, courteous and eager to assist with any needs, creating a positive and welcoming atmosphere. Detailed and proactive customer service, such as providing sightseeing information and accommodating special requests, further enhances the guest experience. Overall, the hotel staff leaves a lasting, favorable impression on visitors, contributing significantly to the enjoyment of their stay.
Wi-Fi
The WiFi experience at Matsuyama Tokyu REI Hotel received mixed reviews from guests. On the positive side, many guests praised the fast and reliable internet connection, noting that they had no issues with speed and the connection was stable throughout their stay. Some commended the hotel for providing efficient and good WiFi connectivity, making it easy to browse the internet without interruptions.
However, not all feedback was favorable. A few guests encountered slow speeds occasionally with some finding the WiFi connection weak and challenging to establish at times. These intermittent issues were highlighted as difficulties in watching videos or even connecting to the network initially.
Overall, while many guests had a satisfactory experience with the internet services, there were instances where the WiFi was less than ideal, leading to a somewhat inconsistent experience with the hotel's connectivity.
Parking
Matsuyama Tokyu REI Hotel offers various parking options that include on-site parking and affiliated parking lots. However, many guests found the parking arrangements somewhat challenging. The parking lot is notably small and narrow with limited spaces, particularly for taller vehicles. Often, guests had to park at distant affiliated lots due to the hotel parking being full, which was considered inconvenient.
Despite these issues, the helpful parking attendants and clear guidance once understood were appreciated by many. There were mixed feelings about the cost of parking with some guests finding the fees to be high. For those with electric vehicles, there is a charging station available.
Overall, while the parking situation has its drawbacks, the hotel staff's assistance helps to mitigate some of the inconvenience. Travelers should be prepared for potential parking difficulties and additional costs when staying at the Matsuyama Tokyu REI Hotel.
Nightlife
Nestled in the heart of Matsuyama, Matsuyama Tokyu REI Hotel offers a prime location for those looking to dive into the vibrant nightlife and dining scene. The surroundings are lively, providing guests with effortless access to a bustling hub of activities. Just steps away from the hotel, one can explore numerous bars, clubs and night eateries, making it a convenient base for nocturnal adventures. Safety is not a concern, as the area feels comfortable even when wandering late at night.
Beyond nightlife, the hotel's proximity to the Okaido shopping center and nearby tram station ensures easy access to various tourist attractions such as Matsuyama Castle and Dogo Onsen. Guests can indulge in fun shopping experiences or enjoy the convenience of numerous restaurants right at their doorstep. The on-site beer bar and fried chicken restaurant further enhance the allure for late arrivals, making it a seamless option for any visitor's itinerary.
3 Star
Situated in the heart of Matsuyama, Matsuyama Tokyu REI Hotel offers a city-centered experience tailored to those seeking a reliable three-star stay. Guests appreciated the reasonable prices and value for money, making it a sensible option without straying into luxury territory. While the hotel exudes an old-fashioned charm, its amenities and overall experience align well with three-star expectations. Visitors highlighted the standard, average nature of their stay, referencing the hotel as a decent, no-frills accommodation choice. However, potential travelers should note that views from the windows may be limited and parking space is somewhat restricted. This hotel tends to meet the needs of those looking for a straightforward and conventional stay within city confines.
No, Matsuyama Tokyu REI Hotel doesn't have any pool.
No, a spa isn't available at Matsuyama Tokyu REI Hotel.
No, Matsuyama Tokyu REI Hotel doesn't allow dogs.
Yes, parking facilities are available at Matsuyama Tokyu REI Hotel.